OUR CUSTOMER REVIEWS
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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
550 ratings and 368 comments received in the last 90 days.
24 September 2026
Always a pleasure to visit Sytner High Wycombe. Friendly welcoming and well trained staff, particularly Jovan Korica and Izzy Howlett. A lovely smart clean showroom with good facilities and a good range of vehicles
24 September 2026
Chris Bennett did a brilliant job, including replying to me over the weekend.
24 September 2026
Mark Molloy was very helpful both during the pre-purchase and post-purchase of the new car. Having previously had seven Lexus cars this was a difficult decision for me to change brands, but I am very happy with my BMW even after just four days!
22 September 2026
Professional services from Jovan, Kevin and Greg
20 September 2026
Jovan Konica is always a pleasure to deal with really helpful makes the whole process go smoothly as possible explaining all the new features to me and making sure I understand everything before I drive away and I can call in and see him at anytime.
19 September 2026
A very professional service, and kept us updated throughout
18 September 2026
Yeah they were quick, communicative , informative and always let me know what was going on.
17 September 2026
I had an excellent experience. The sale representative Chris Bennet was absolutely fantastic to ensure all my needs are met and there is smooth hand over.
17 September 2026
Quick and easy experience
15 September 2026
Friendly and efficient. Ian made the whole process fun, stress free and exciting. He was also great and helping me configure my car and it looks fabulous!
14 September 2026
I was looked after whilst at the Centre and kept informed on the status of the delivery of my car until handover.
14 September 2026
Was given a lot of good information about the car and the various options that we had
13 September 2026
Friendly, informative
09 September 2026
The person we dealt with at Sytner BMW, Ian Jones, provided excellent customer service throughout the whole process. The car was sourced more quickly than I expected, and the handover exceeded expectations.
04 September 2026
This is the sixth car I've purchased from Sytner High Wycombe, the process was a pure pleasure from initial test drives, the ordering process and collection of the car was just perfect. A special call-out to Ian Jones who as always was fabulous.
04 September 2026
Excellent service and attention to detail from salesperson Ian Jones
03 September 2026
Jovan was super helpful and knowledgeable
28 August 2026
Really responsive, very knowledgable on the cars and really understood our needs and wants.
22 August 2026
Chris at Sytner has always been excellent at selling me BMWs.
19 August 2026
Everything was prepared in time and thorough.
13 August 2026
Outstanding service and care give. To us by Yovan at Sytner High Wycombe very ably supported by Kevin and Nick who were also very helpful.
10 August 2026
Cause it's great Jovan is great!
10 August 2026
Luca and Kevin were amazing throughout
10 August 2026
Great customer service from Jovan and Kevin who took time to understand our needs and find the right car for us
08 August 2026
Helpful and personable sales who explored many options and tolerated my seeking value for money
07 August 2026
Everything was informative and plans went went well
04 August 2026
Found me the right car for the right price
02 August 2026
The purchase happened very quickly - less than two weeks - and Jovan helped me every step of the way. There seemed to be a huge amount of information required and he realised i found all the technology very taxing. Buying a new car is not fun!
02 August 2026
Ian Jones was very helpful throughout the buying process.
02 August 2026
Chris Bennett was very helpful & I had the support of my brother Carl from the body shop team
01 August 2026
Communication and reaction adequate. Inadequate (timing and details) offer to add extras to car before delivery.
31 July 2026
Ian Jones (my Salesperson) was patient in explaining what I needed to know and has continued to be very responsive to any questions that have subsequently arisen. The whole experience was first class.
30 July 2026
Ian Jones (sales representative) was excellent. He was not pushy. Super helpful talking through the transition to a EV. Very transparent. Ian kept me updated regularly. Very professional. He is a credit to Sytner and BMW
26 July 2026
Ian Jones and his team were excellent, efficient,knowledgeable on the product and whole process was seemless.
19 July 2026
Very understanding professional Service from Ian jones
18 July 2026
Very attentive service in selecting & completing the sale of a new X5 M60i by senior salesman Ian Jones. I had a pressing need to receive the car within a tight timescale as I needed to drive to Spain. Despite the challenges it was delivered on time.
16 July 2026
I was provided with a highly satisfactory level of service by Jovan Korica and Kevin Bell.
12 July 2026
This car was the second we have purchased from you in the last 12 months and not coincidentally, the second that Rahim was our salesperson. Again he was very professional, patient, knowledgable and enthusiastic and made the process very comfortable.
12 July 2026
I recently purchased a new BMW, and the entire experience was excellent from start to finish. The process was smooth, professional, and stress-free. A special thanks to Chris, who was incredibly helpful, knowledgeable, and patient throughout..
12 July 2026
I was contacted by my usual Sytner Customer manager - Ian Jones - when a version of a car I ordered became available earlier than expected. Ian guided me through the process expertly and fixed a number of issues to make the sale seamless
10 July 2026
Jovan was very helpful in Finding me the right car and was polite and was able to answer every question I asked
09 July 2026
Mark Molloy was extremely helpful, not at all pushy and a genuine delight to talk to about a new car.
08 July 2026
Efficient and to the point, worked well both ways
07 July 2026
Excellent customer service
03 July 2026
In purchasing my new BMW, Mark Molloy has once again been an outstanding help. As always, he has been extremely accommodating with my schedule and time commitments, making the entire process smooth and stress free.
03 July 2026
Excellent customer service, far better then audi. Ian really helped me through the whole process!
03 July 2026
Rahim did an amazing job from start to finish. He kept me fully updated throughout the process.
28 September 2026
Well organised booking, on-the-day service and Kate Restall kept me informed on the progress so I could collect the car at a convenient time
28 September 2026
The Team at Sytner High Wycombe are easy to deal with and a credit to the brand.
28 September 2026
Problem fixed promptly and car left in the condition I wanted.
28 September 2026
The sercide was highly professional and top quality
28 September 2026
My car needed a brake fluid sevice and everybody was so professional in their role in the service department. I must give my service consultant Navasha Powell a 10 out of 10 for her professional manner and customer service .
27 September 2026
Outstanding experience from booking through to pickup.
27 September 2026
Good service and courteous
27 September 2026
Good outcome
27 September 2026
Great, efficient and friendly service given by Rema and a Dan gave simple and understandable Health Check feedback. I wouldn't go anywhere else.
27 September 2026
Normal service was fine. However my satnav has a spurious fault and does not work. I paid £150 for them to investigate and they told me there was no problem. Satnav stopped working again the following day.
27 September 2026
The pick up and drop off made all the difference. We are so busy we dont have time to come to the dealership
27 September 2026
Both Rema and Per Taylor very helpful with my recent visits: 2 service and MOT and in trying to get to the bottom of why my daughters X3 plug in hybrid suddenly stopped. Would also like to mention Richard Kendall who is also very helpful.
26 September 2026
Brilliant service throughout the whole process. Navasha was excellent
26 September 2026
The service experience was great from start to finish and was completed more quickly than anticipated.
26 September 2026
Navasha, the Service Manager, has been very helpful and cooperative. She always tries her best to clarify and resolve any concerns. However, I believe the person working on the issue should properly test everything after completing the work.
25 September 2026
Yes I was, only thing is, is that there are alot of very expensive add on services which you feel obliged to agree to.
25 September 2026
BMW High Wycombe is always very welcoming and an extremely pleasant place to visit. The staff were extremely helpful and understanding of my needs. A personal thank you to Rema Kurdieh for being so wonderful every time I've visited.
24 September 2026
Brilliant service
24 September 2026
All good
24 September 2026
Quick efficient service with timely comms
23 September 2026
Easy to book, great warm welcome , strong communication
22 September 2026
Service performed well, but probably took too long - does it really need 3 hours to change oil / filter, carry out an MOT and wash the car? Also receptionist didn't seem to have access to my answers to the pre-service questionnaire.
22 September 2026
Excellent service. Cleaned the car too! All done while I waited - got a test drive in the iX3 while I waited.
21 September 2026
Dealer as very good, every done on schedule
21 September 2026
Part fitted under insured warranty without a problem. Pleasant staff. Good loan car.
21 September 2026
They were great
21 September 2026
Service was fine on the day but involved a computer system upgrade. Many of the memory features like locking and seats have been lost. I have been away but when the service engineer asked for feedback I asked her for any advice and she hasnt replied
21 September 2026
Navasha Powell has been a constant when attending to my X6. Whilst big always liking the outcome of investigations, she and the team behind her endeavour to find the right solution for all.
21 September 2026
Had to arrive later than planned due to my daughter being unwell. This wasn't a problem.
20 September 2026
This was an unscheduled visit as I had a tyre with a bulging sidewall, so a safety issue. Laurence was able to find time (despite being very busy) to fit me in and get the tyres changed. (A second tyre also had damage it turned out.)
20 September 2026
Ok this time not so good. Online booking failed properly to register me. Windows were filthy on return. No discussion on service sheet. No tracking details given.
19 September 2026
I was greeted to the service desk with a smile, I handed over my keys. The MOT was completed in good time and I was kept updated via a video. My car was also cleaned. I always receive a good service at Sytner BMW, thank you
17 September 2026
Polite service and feedback on status/works. Good space to work as well as refreshments whilst waiting.
17 September 2026
Always get great service from Sumter High Wycombe or Tring
16 September 2026
All the work requested was completed as expected, on time and to the quoted price. There was great communication throughout, starting with an introduction message the day before, and feedback through the day, and a follow-up to check all was ok.
16 September 2026
Very quick service and very professional.
16 September 2026
My Recall was well managed on the day. The only disappointing factor was that the car had been booked in to have the work done a month earlier but it was cancelled only 24 hrs before due to lack of parts.
16 September 2026
I was very dissatisfied with the standard of the wash carried out on my car. The car was still very dirty when it was handed back to me, and the wheels had clearly not been properly cleaned. The whole process felt extremely rushed, as though the car
15 September 2026
Kept me well informed. Polite, knowledgable.
15 September 2026
I was told that my lack of driving caused my battery to fail and that both my car keys needed new batteries as well.This also cost me over £500 for owning a car that is not fit for purpose. I will keep the car till it is 2years old then sell it.
15 September 2026
Drivers seat "dirty" on collection Extortionate quote for tyres
15 September 2026
Staff were very friendly and helpful. I was kept informed on progress and any issues. The work was carried out on time and at the quoted price.
14 September 2026
Ellie on the ball as always
14 September 2026
Ellie Dempsey was brilliant. Found her to be easy to speak with, she kept me informed through and did everything at an appreciated speed - I was never kept waiting, which was appreciated as we've all got busy schedules. Thanks, Ellie!
14 September 2026
work was carried out in a timely manner and in line with pre approved cost. Speaking directly to the engineer who did the work was helpful.
14 September 2026
Efficient & professional service, every step of the way. Consistently high standards on all touch points: from welcome desk, through to administrative and technical sections.Caring approach to customer treatment with soft touches (coffee zones etc).
14 September 2026
All was done in good time
14 September 2026
Excellent receptionist who looked after everything!
14 September 2026
Fast service
13 September 2026
Straightforward visit with efficient and friendly service
13 September 2026
Ellie was super helpful and made it her priority to get the fault sorted.
11 September 2026
The appointment was made to meet our requirements for an MOT test plus staff professional and friendly
11 September 2026
I was taken great care of by Ellie. From start to finish the service was amazing. Warm welcoming smile. Explained the whole process. It was such an easy process. I cant recommend this dealer enough which speaks volumes about how Ellie dealt with me.
10 September 2026
Great service as usual. Prices not unreasonable given the service, main dealer credibility and reassurance .. and a car wash :)
10 September 2026
Fantastic service Lawrence was very professional
10 September 2026
Just did right
10 September 2026
Hard to get though to service on the telephone.
09 September 2026
Service completed in time given
09 September 2026
Efficient and helpful. Got what i needed done.
09 September 2026
Disappointed to get the quotation the day before the work was to be carried out despite asking 3 months earlier. Wow, expensive!
09 September 2026
Every item needed to be corrected was done
08 September 2026
Great service start to finish
08 September 2026
The service and people were fine. Your automated telephone system is very customer unfriendly. You list a service number on your website, why? Just goes to main menu, then options are text, WhatsApp or voicemail. People use a telephone to talk.
08 September 2026
prompt service, friendly staff, good quality workmanship
08 September 2026
On arrival I was greeted politely and delt with efficiently
08 September 2026
Ellie was very professional and kept me fully updated as my car went through diagnostics and repair.
08 September 2026
Great service as always
07 September 2026
Communication with Sytner Bmw is not very good telephone , you always have leave messages and wait for return call !!!
07 September 2026
Excellent service and facilities. Very comfortable working in their waiting area with a coffee and snack bar while waiting.
06 September 2026
good communication throughout the process
06 September 2026
Ellie was super helpful
06 September 2026
Excellent service. Staff are polite and knowledgeable.
03 September 2026
Quick efficient service
03 September 2026
No issues and Katie was very welcoming and professional.
03 September 2026
Ver6 quick to respond and very reassuring
02 September 2026
My car developed a brake fluid warning immediately after the service, followed by an SOS Call System Failure. Both issues appeared only after BMW worked on the vehicle. I am frustrated by the inconvenience and poor service quality.
02 September 2026
Elle (apologies if I have spent the name wrong) was excellent. She was friendly, professional and efficient. Great customer service
02 September 2026
Very helpful, informative team. Kept me updated with the progress of my vehicle.
02 September 2026
Completely satisfied with the work carried out
02 September 2026
Cold welcome from Ellie. What's more frustrating is that she sent a follow up email asking if anything else she could help with, and asked for a 5 star rating. When I did go back to her and ask for her or a mechanic advice/help, I never heard back.
02 September 2026
Everything was done as requested and on time.
02 September 2026
All service was great by all
02 September 2026
Staff are really helpful and get the work done quick. Thank you Richard for your excellent customer service
02 September 2026
My car was sent to another garage for the MOT, they left it parked on a busy, main road, on double yellow lines, unlocked. Picking up the car took nearly two hours because of all of the issues - wrong invoicing, wrong pricing, tyres not recognised,
02 September 2026
Fantastic service from start to finish. Dropped off the i3 at the High Wycombe branch and couldn't be happier with the entire process.
01 September 2026
My car had developed a major fault (front axle gearbox) after only 40,000 miles and Catherine fought on my behalf for a significant discount as this is a very surprising fault on such a relatively new car. Throughout Catherine was very professional.
01 September 2026
Really prompt, friendly, and smooth experience. The fault in my car was fixed the same day.
01 September 2026
Great service.
31 August 2026
Good contact by staff and advice throughout. Ellie Dempsey was the point of contact, who detailed, updated and concluded the vehicles paperwork and handling. A job very well done.
31 August 2026
Tayyab gave me an estimate for the overall repair cost plus MOT at the vehicle handover. I agreed to the additional cost of the wheel alignment when I was contacted later in the morning.
31 August 2026
Crazy prices!
30 August 2026
Prompt friendly service Comfortable Efficient Job done!
30 August 2026
Team always professional
29 August 2026
Great service, courteous, am definitely sticking with BMW
29 August 2026
Very efficient and professional
29 August 2026
Our service advisor was very helpful. She looked after me very professionally.
27 August 2026
Rema is incredibly helpful
27 August 2026
Excellent service particularly from Ellie in the front desk
26 August 2026
Staff were very helpful
26 August 2026
Friendly and professional personnel
26 August 2026
Ellie frequently kept me informed of progress, and was very friendly and efficient. The job itself was booked as an emergency and was completed quickly. No complaints at all.
26 August 2026
Excellent service provided by Ellie and the team
26 August 2026
Service and communication was excellent from Navasha from servicing team. Only reason I gave 4* was because I was called by sales team and offered a valuation which wasn't carried out when I went to pick up the car.
25 August 2026
My car was called back on recall, the centre did what i expected.
25 August 2026
Staff attention
25 August 2026
Efficient servuce
25 August 2026
Trying to book the car in is a nightmare - can't speak to the dealership, don't get called back within 45 mins quoted, agent gets the wrong car details. Told recall would take more than 2 hrs so booked in all day, to be told it will be done by 11am!
25 August 2026
Helpful and friendly
25 August 2026
Efficiency . Would still prefer to talk to a human being when making a booking rather than what's app chat
25 August 2026
Prompt and proactive and guided
25 August 2026
Efficient operation and friendly professional staff.
25 August 2026
Excellent service
25 August 2026
Helpful and completely HONEST diagnosis of the problem with my car. I came away paying a bill that was considerably less than I would have expected. So although my car is more than ten years old, I will continue having it serviced at Sytner.
25 August 2026
Some confusion with Whatsapp booking so when met they didn't know what car was in for. But, they sorted it. Interior and windscreen were not cleaned in the complimentary clean.
25 August 2026
Having bought a car for £85k together with a five-year service package for another £1,500, I did not appreciate being asked to pay £200 to have my windscreen washers unblocked. After less than three years and only 27,000 miles this is disgraceful.
24 August 2026
Professional - Warm - Efficient - Good Value
23 August 2026
Good service
23 August 2026
My son attended this service on my behalf and everything was fine. I only wish you had a pick up service because my wife suffers from dementia and I need cover for all my outings.
23 August 2026
A great morning checking out the showroom waiting for the car to be done- staff all very welcoming and courteous
22 August 2026
Friendly and professional reception. Pre service check in details correct and work completed as discussed. Free transportation provided to home and back for collection. Altogether a hassle free service.
22 August 2026
Very happy with service provided and updates from catherine snd also tge facilities available whilst waiting
22 August 2026
No complaints
21 August 2026
The job got done in the end. However it was at a far higher price that I expected given the previous quotation I was given a few months ago.
19 August 2026
Vehicle check was missed. Paint/bodyshop quote was missed
19 August 2026
No happy with my experience at Bmw High Wycombe as got some damage to my vehicle whilst in having work done.
19 August 2026
Efficient and reliable
19 August 2026
I have Been to the centre More than couple of times I'm still having Engine warning light . Not Really happy with service . As I have been to service more than 4 times they should be able to fix the problem but it's still there . That's all really is
19 August 2026
Service was politely and efficiently done.
19 August 2026
Excellent service. However, for the second time the vehicle health states my tyres are non run flat. They are indeed run flat and as this is the second occurrence of incorrect information being noted it's rather disappointing.
19 August 2026
Last minute booking. You helped me by fitting me into the servce schedule. Work finished earlier than you promised
19 August 2026
The problem was not resolved and I was told to come back again for a repair
19 August 2026
Went to the bmw reception but my bmw had been booked into the mini reception. However it was sorted out.
18 August 2026
Body shop staff very knowledgable and helpful. SytnerDrive worked well
18 August 2026
Front desk helpful & attentive, less so service team - online booking confusing, not at all intuitive & hard to get to speak to anyone kept being passed around the houses, resulted in a bit of a ticking off it felt like for booking the wrong service
18 August 2026
Prompt service
18 August 2026
Always great service
18 August 2026
All good as usual!
18 August 2026
It took approx an hour longer than I was told when booking but otherwisw all good
18 August 2026
Ellie was really helpful and couldn't have done more to facilitate us.
17 August 2026
Vi am totally satisfied with the high level and quality that i experienced. The booking was quick and efficient and my need of drop back and return to collect the car was excellent-Thank you. the car was cleanedand fready for me when i collected
17 August 2026
Apart from the brake fluid service your advisor sorted out wing mirror issue at no charge
17 August 2026
The staff are very polite. The service is always excellent. Timing was bang on. Showroom was nice with tea and coffee. All good.
17 August 2026
Prompt service and good video
17 August 2026
I have given BMW 5 stars because of the excellent customer service I received from Ellie Dempsey. Ellie went above and beyond when I needed new rear tyres. She took the time to find a garage close to my home that could fit them for me, which made th
17 August 2026
It was just easy to get my car in and have my questions and queries answered. Ellie made sure everything went smoothly and always kept me up to date with what was going on.
17 August 2026
Difficulty in making phone contact. Service and support were of a high standard.
17 August 2026
Car was ready on time.
16 August 2026
Problem resolved successfully
16 August 2026
Swift service when arrived. Kept up to date with progress. Friendly helpful staff when car was ready to collect.
16 August 2026
Service work completed as agreed with no problems.
15 August 2026
Dis what you said you would do, Good communication and service reception
14 August 2026
I'm hugely appreciative of all that Syntner HW do for me. 5/5 for all the help and fixing the problem However, the problem seems to be me not checking the right box to enable access. When pressing this tab , it doesn't say' this won't update in futu
13 August 2026
Car came in for mot and tyre change only Tyre reset on dashboard not gompketed
13 August 2026
I travel from Bicester specifically to this branch because of your customer services. And my visit did not disappoint. Prompt check in, quick turn around and friendly welcome.
12 August 2026
Ellie at Sytner High Wycombe was excellent from start to finish - clear communication, kept me updated throughout, and the work (DPF sensor, wheel alignment, battery replacement) was completed properly first time. Couldn't fault the service.
12 August 2026
From start to finish the service was brilliant.
12 August 2026
The agent in charge kept me up to date and helped make my expensive repair go smoothly and without worry.
12 August 2026
The overall service was very good. Good communication. The lady that looked after me was very good Navasha Powell.
12 August 2026
Generally satisfied except for lack of communication from service receptionist whilst waiting 2 hours for completion of tasks.
12 August 2026
Excellent and timely service. Top effort all round. Well done
12 August 2026
Excellent service
12 August 2026
Very good customer service
12 August 2026
I thought the service was an outrageous price
12 August 2026
Very professional staff, the works were carried out in a timely manner
12 August 2026
I added on additional service not listed on the drop off document .
11 August 2026
Great service
11 August 2026
The service was completed as scheduled and with no problems. A very minor issue with the wrong mileage being recorded on the invoice was corrected as soon as I pointed it out.
11 August 2026
very efficient
11 August 2026
Everything went according to plan and was very efficient.
11 August 2026
Rema Kurdieh makes the whole experience easy and smooth
10 August 2026
Paid around £300 to diagnose my car's hesitation, but the fault was not diagnosed. No road test was done due to a coolant leak, and I was not given a proper explanation of the fault. I left having paid £300 without a diagnosis or resolution.
10 August 2026
All the work was done efficiently value/price @40% discount was much improved
10 August 2026
All interactions with the staff were positive and professional. The work was completed efficiently and with a good outcome. The video review of the vehicle was very informative.
10 August 2026
Efficient, timely and friendly
10 August 2026
Excellent service from front of house and the technician Richard Viner
10 August 2026
The voice response system Sytner have installed is a nightmare!! Shows a total lack of respect for your customers. Had to wait 10 - 15 min for car to be brought from workshop despite being told it was ready to collect.
10 August 2026
Amazing Service.
10 August 2026
Easily booked and completed well and quickly
09 August 2026
The oil service doesn't seem to have been done. The app says it is still outstanding
09 August 2026
Always helpful and kept me in touch with progress
09 August 2026
Per is a good team member. It's a complex technical issue and requires a second visit but it's the nature of the car.
08 August 2026
Good communication, quick service, efficient check in
08 August 2026
Everything was sorted
07 August 2026
Friendly and helpful staff
05 August 2026
Staff and efficiency excellent. Extra unexpected costs rather a shock
05 August 2026
Being a loyal customer for over 20 years, I wasn't very impressed being charged for my key fobs to be charged. I opted for the car to be cleaned. Although the outside was done reasonably,the inside and the boot was not cleaned at all.
05 August 2026
The team were polite and completed my service within the day. Just annoyed my service book is missing and took a while for costs to be priced up
05 August 2026
Vehicle went in for an air-bag recall only. Staff friendly and helpful as usual. Work completed ahead of time and vehicle cleaned and ready for us. Excellent.
05 August 2026
No problem with starter motor recall procedure just feel a bit let down on sensor issue as you had car last year and with no visible damage to bumper since then. It is now apparent the sensor mount has got damaged and it's claimed to be another incid
05 August 2026
Very good and efficient service. Good communication. Pleasant staff. Cost of check over for i3S rather expensive.
04 August 2026
Able to do the service whilst I waited, nice surroundings to work from and grab a coffee. Catherine was brilliant.
04 August 2026
Staff were very helpful and professional
04 August 2026
I would have given full stars if I wasn't constantly asked to check in on line and then when I arrived had to wait and then go through the same questions etc that I had already completed !
04 August 2026
I always feel well looked after and receive exceptional service from Sytner High Wycombe. I have a centre much closer to where I live, but I choose to bring my cars to High Wycombe because of the quality experience and how well I'm treated.
04 August 2026
Friendly helpful staff service very quick so waited in coffee area until ready
03 August 2026
Confidence in the work being conducted and the transparency of costs.
03 August 2026
The issue of the door is not fixed. Need to book in again. Although the staff is very friendly.
03 August 2026
Completed in good time and car returned looking prestine
03 August 2026
All issues addressed Part fitted MOT completed
03 August 2026
Quick, efficient and helpful. Thank you.
03 August 2026
Quick and efficient.
02 August 2026
Efficient
02 August 2026
Rema Kurdieh
02 August 2026
Easy to communicate with and very nice staff. Professional approach to the work
02 August 2026
Very efficient.
02 August 2026
They were absolutely brilliant, can't thank them enough. Rema was really helpful
31 July 2026
Excellent support through the process, issues were dealt with in a professional and timely manner.
31 July 2026
3 visits to complete the work. 1 visit was put off - courtesy car not available. I was already in the car to come to Sytner before I was told. Rear view mirror was marked and so replaced. Interior was covered in debris, but offered full valet as comp
31 July 2026
The lady that dealt with me was friendly / approachable. Missed out a star as your car wash wasn't working. Service took the time expected so that was great and easy to pay etc
30 July 2026
I was happy with the service I received from Navasha regarding my car.
30 July 2026
I have been using BMW High Wycombe for the past few years, and I also bought my car from them. This is the second time I have taken my car there for servicing, and once again I have been impressed by their professionalism and reliability.
30 July 2026
Overall good service. I was updated on every step. The staff are friendly and helpful . However My car was not washed as requested
30 July 2026
Friendly and attentive without being over-bearing. Just the right balance.
30 July 2026
all good and efficient
29 July 2026
Very polite & very helpful
29 July 2026
Great people. Kindness and hospitality shown from the fore as soon as a customer enters.
29 July 2026
All the works were completed and covered under the warranty
29 July 2026
No issues. Car worked on promptly and request carried out exactly
29 July 2026
Had a good experience
29 July 2026
Knowledgable people who were helpful and professional at all times.
28 July 2026
Prompthandover of vehicle on arrival
28 July 2026
I requested and you delivered to the full
28 July 2026
Ellie was Lovley every time I spoke to her And everyone else I spoke to was to
28 July 2026
Very helpful staff, nice surroundings great coffee well looked after
27 July 2026
Excellent service
27 July 2026
Staff were very helpful and courteous. I was informed about the services required and the costs these would incur before any work began. Work was done satisfactorily . Overall they were very professional.
27 July 2026
The rear tyres were badly damaged and one rear wheel was cracked (pothole damage) and needed replacing. I asked for the car to be checked on your 4 wheel alignment rig and this was not done. Your auto check system passed it however I'm not convinced
27 July 2026
Check in process, vehicle check & customer care was fantastic as always. Only feedback is they offer a post service clean and it's the second time I've been offered this and it's not been good with the car still being dirty
27 July 2026
The car was in for an MOT and this is what it had and everything was fine.
26 July 2026
Professional, punctual and friendly as well as a job well done.
26 July 2026
Car booking system worked well, would have preferred to have a service car available, but not enough cars available!
26 July 2026
Service fine - my issues regarding the radio system remain unresolved.
26 July 2026
Great service, prompt , efficient , and when there was a problem - it was handled with my perspective and interest very much understood
26 July 2026
The team whole team were friendly welcoming professional and accommodating
26 July 2026
All very efficient and helpful. Joel very helpful chap.
25 July 2026
Excellent friendly service. Everybody treated like a V.I.P. Vehicle included!
24 July 2026
I was very satisfied with the overall service. The staff were professional, friendly and helpful throughout my visit. Everything was clearly explained, and the service was completed efficiently. I felt well looked after and valued as a customer.
24 July 2026
Fantastic service great people excellent job
23 July 2026
I was very satisfied till I smelt my newly done ac service Very dissatisfied with the smell. Shouldn't smell this bad with ac service
22 July 2026
Service and repair work was carried out as wanted. No complications. A little confusion at the beginning about when the service was due but resolved quickly enough.
22 July 2026
Friendly and efficient
22 July 2026
Well taken care of by Per Navasha and team
22 July 2026
I always have to wait whilst work is done but it is always a pleasure to wait. The showroom is quiet and very cool, tea, coffee and biscuits available and pleasant staff to update on the vehicle's probress.
22 July 2026
As always, the team worked hard to provide excellent customer service and ensure that I was happy with everything.
22 July 2026
Punctual, professional service. Personnel helpful and knowledgeable, visual car health check useful and very good car clean.
22 July 2026
Just excellent service. The staff were kind and helpful
21 July 2026
Excellent service advisor. Car serviced, washed and returned very quickly .
21 July 2026
I recently had my BMW serviced here and was very pleased with the experience. The staff were professional, friendly, and kept me informed throughout the process.
21 July 2026
Best dealership in London
21 July 2026
Ellie called everyday to give me updates on the progress of my vehicle repair and was very understanding of my exacting standards.
21 July 2026
BMW collected my car and returned it. No commumicstion whilst it was at BMW.
21 July 2026
Excellent service as always
21 July 2026
Very satisfied with the service but the price seemed excessive for a simple fluid replacement
21 July 2026
When I got home I noticed a piece of rubber hanging down at the front of the car. I couldn't get underneath to see where it came from. The visual inspection should have picked this up and it makes one question how thorough the service was carried out
20 July 2026
Everything was done properly
20 July 2026
Catherine was very helpful and kept me up to date throughout the whole process so I didn't need to chase anything and she went through the effort of chasing warranty aspects for me so I didn't need to.
20 July 2026
Kate our Service Adviser ensured that I was able to pick my car up within my time scale. She was professional but friendly and welcoming. Daniel the Technician who serviced my car sent me a very informative and clear video relating to my car.
19 July 2026
Helpful staff
19 July 2026
Great service
19 July 2026
Good communication and very helpful
18 July 2026
The customer service at Sytner High Wycombe is excellent, a special thank you to Natasha & the front of house hosts, you are doing a great job.
18 July 2026
Rema provided exceptional service, demonstrating professionalism. However, there were instances where the process did not function as intended, and I have had to return with the same issue.
17 July 2026
No complaints
17 July 2026
Martin in the service department organzied the starter motor recall and the annual service for me seamlessly. The total wait time on Saturday was 2 hours in the pleasant coffee area I could get on with soem work. The car was cleaned as a bonus.
17 July 2026
Excellent service from arrival to collection. A shining example of how customer service should be!
17 July 2026
Work completed satisfactorily and on time with good advice.
17 July 2026
We organised 2 cars to have cameras fitted after a recent experience driving in France. All booked in, and we were then offered a loan vehicle which helped us on the day. Job weldone, and thanks to all the Sales and Service teams.
17 July 2026
The staff was helpful as usual and I got all the information needed during the process
16 July 2026
Very nice people, super helpful, and cleaned my car, too + checked tyre pressure, all inclusive.
16 July 2026
Provided area to work from and free wifi, with coffee, to allow me to get on with my work while waiting for the recall to be dealt with. It did take a long time to do the recall work, but having space to work helped me out.
16 July 2026
Great customer service and very helpful staff
16 July 2026
Because I have no reason not too. Well attended upon arrival, MOT and clean was carried out quickly, free coffee and workspace.
16 July 2026
Once again Ellie Dempsey was on hand to ensure everything ran smoothly. Thanks Ellie
16 July 2026
The booking, on site service including taxi to and from home due to workshop delays and finish with a sparkling clean car.
16 July 2026
Ellie was lovely and handled the whole process very well. However the service was just far too expensive.
15 July 2026
Great attitude and communications
15 July 2026
Easy to book and very comfortable waiting area. Good to have video feedback after too.
15 July 2026
Very pleasant and helpful staff , easy to check in and car ready at the time I requested - brilliant
15 July 2026
Car was in for MOT, and came back cleaned.
15 July 2026
Great service thank you
14 July 2026
The level of customer care and attention to detail and keeping me informed for the entire time of the repair was amazing!
14 July 2026
brillant service advisor navasha powell was excellent at dealing with me was excellent at explaning what was going on with my car and broke down the information so i could understand it better
14 July 2026
Completely satisfied
14 July 2026
Always good service
14 July 2026
Great service! Easy to book (thanks @Ian Jones!), car was collected, serviced and delivered clean.
14 July 2026
High level as always well done
14 July 2026
Very good. Catherine was great.
13 July 2026
Excellent service
13 July 2026
Very professional and helpful
12 July 2026
I was very satisfied with the service I received. The staff were friendly, professional, and helpful throughout my visit, especially Kate and Zanne. Everything was explained clearly, and the process was efficient.
12 July 2026
Efficient / professional / polite /friendly.
11 July 2026
Good service, felt well looked after.
11 July 2026
Great team who are always willing to help and are good at listening For me the best dealer you can go too in uk
11 July 2026
I dont know how you justify the price for a basic service, if expect for thst price a decent car wash however the car was still dirty when I collected it. I had to actually clean the windscreen as it was smeared. I like the video walk round.
11 July 2026
The Product Recall repair could not be carried out as the part didn't arrive on time. I was only notified about this when I dropped off my car.
10 July 2026
Work unfinished. Car not ready on collection, person dealing with it had disappeared and had not handed it over to anyone else. The car was there for 2 weeks.
10 July 2026
Although the cost wasn't expected and BMW parts should last longer than 4 years and 40,000 miles the service quality went beyond what was expected.
09 July 2026
I was told that a minor service can be done at the time of booking. But when I checked in on the day of the service, Sytner High Wycombe wanted me to do the major service which costs double the amount of a minor one which took me by surprise.
09 July 2026
Timely and efficient service. Reception staff attentive and phoned back for permission to undertake additional work
09 July 2026
issues solved quickly and effectively
09 July 2026
Great service.
09 July 2026
Excellent customer service on WhatsApp and in person. I think it was 'Caroline' but I may have missed-remembered the lady's name.
08 July 2026
Well, as a driver I have no obvious evidence to judge how well the oil service has been carried out. I hope it was efficient. See below why I am not satisfied overall.
07 July 2026
Navasha is one the best service advisors at Hw Sytner, easy to deal with approaches with a beautiful smile , which brings positive energy.
07 July 2026
Efficient and informative service.
07 July 2026
Helpfull staff
07 July 2026
Had a lovely experience with friendly staff and refreshments.
07 July 2026
First class. Very thorough full service & valeting. Car is now excellent.
07 July 2026
Catherine supplied a personal and comprehensive service experience.
06 July 2026
Really happy either way the service. Very helpful and friendly. Thank you.
06 July 2026
All staff welcoming and whole process transparent
06 July 2026
Very friendly and courteous staff and car returned earlier than exoected
06 July 2026
Fast quick service.
05 July 2026
Prompt service, knowledgable staff and work carried out on time.
05 July 2026
Excellent coms
05 July 2026
Efficient service delivered with courtesy
05 July 2026
Polite, smiley people
04 July 2026
Gareth is an amazing HoB
04 July 2026
Catherine did excellent job keeping me informed, meeting deadlines etc
03 July 2026
Service good but I live far and had booked a loan car and once at the garage my driving licence was not accepted by the insurance. I have had my driving licence since 1990 with no points so unclear why but I had to arrange a pick up. Not very happy
FIND Sytner High Wycombe BMW
Address
- 575-647 London Road, High Wycombe, Buckinghamshire, HP11 1EZ
Opening Hours
- Mon–Fri:09:00 - 18:30
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01494 455 100
High Wycombe as well as surrounding areas including Rickmansworth, Amersham, Marlow and Beaconsfield
Address
- 575-647 London Road, High Wycombe, Buckinghamshire, HP11 1EZ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:30
- Sun:CLOSED
Phone
- 01494 455 100
High Wycombe as well as surrounding areas including Rickmansworth, Amersham, Marlow and Beaconsfield
Address
- 575-647 London Road, High Wycombe, Buckinghamshire, HP11 1EZ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 01494 455 100
High Wycombe as well as surrounding areas including Rickmansworth, Amersham, Marlow and Beaconsfield
Address
- 575-647 London Road, High Wycombe, Buckinghamshire, HP11 1EZ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01494 455 100
High Wycombe as well as surrounding areas including Rickmansworth, Amersham, Marlow and Beaconsfield
27 September 2026
Chris explained every step of the process really well and kept me up to date during the purchase. The PCP finance was also explained clearly and was straight forward.