OUR CUSTOMER REVIEWS
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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
338 ratings and 245 comments received in the last 90 days.
03 April 2026
Chris was super efficient and took care of everything, with no issues ! Really nice guy too!
03 April 2026
Great service
03 April 2026
Mark Molloy
03 April 2026
A really smooth and efficient experience, Jovan was always going the extra mile to assist with my purchase
02 April 2026
Chris Bennett was so helpful and made the process of purchasing my new car very simple. He was thorough without being at all pushy and I was very happy with the whole experience.
02 April 2026
Unfortunately the delivery of the car was delayed by 24 hours due to the inability to register the car
02 April 2026
Great experience. chris Bennett was very helpful, took time to explain all the options available to me. Kept in touch through the process and lived the video sent on the morning of pick up. Really made this an exciting experience!
01 April 2026
Great experience from Jovan. Thank you for looking after me.
31 March 2026
Professional, thoughtful and personal service
29 March 2026
Khadija Shaheen was extremely helpful, courteous and efficient. We enjoyed the whole experience and got the right car for us.
28 March 2026
From our first call through to the car handover, every staff member was friendly, professional & highly knowledgeable. The showroom felt luxurious, we were made to feel welcome & well cared for throughout. Our salesperson, Jovan, was outstanding
25 March 2026
I dealt exclusively with Chris Bennett and Alex Minassian which was more personal. They always responded promptly to any queries. Nothing was too much trouble. They were both very professional.
25 March 2026
Efficient service, no pushy sales
24 March 2026
Ian Jones and the team at Sytner always surpass expectations.
24 March 2026
Sytner Wycombe were great, on the phone to start the enquiry through to delivery.
24 March 2026
Khadija and her manager were both friendly, helpful and professional. They took the time to understand my budget and what I needed from a car. From start to finish they were communicative and made the process easy form start to finish.
11 March 2026
Khadija provided an excellent experience from start to finish. She was professional, friendly, and very helpful throughout the purchase and delivery process. Everything was clearly explained and the handover of the car was smooth and enjoyable.
11 March 2026
The experience of buying a new car is so exciting. The salesman Mr CHris Bennett assisted in purchasing the right car for me and added extras I needed with my purchase.
07 March 2026
Very happy with Rahim Choudhry who was very helpful and supportive during the buying process. Only downside was the fact that the car is not supplied with a 3 pin charging cable ! This is my 3rd BMW X3 on the trot ! Antoni Nagiel
04 March 2026
very friendly, listened to what we wanted and delivered a fantastic experience
15 February 2026
Lovely service from Sytner High Wycombe. Mr Bennett helped me to purchase a great car. thank you
15 February 2026
Rahim and Alex went out of their way to give me a positive experience. They explained everything and were incredibly helpful. Fantastic experience all round.
14 February 2026
Great work from Rahim and the sales team
05 February 2026
Excellent customer service from Chris @ high wycombe
04 February 2026
Really easy process. Ian Jones was so helpful. No hard sell, knew his stuff, always available, bought the car because of Ian.
03 February 2026
Everyting was covered very well.
31 January 2026
Very good service was met by Khadija with a latte and a smiley face and was made very welcome
28 January 2026
Very professional at all times
25 January 2026
Chris Bennett was superb from start to finish. He listened to what I wanted, gave excellent advice about which model would suit me, gave a helpful and informative test drive, then found the perfect car, already built. Great handover. Thank you!
22 January 2026
Really simple and quick. Had a great experience
21 January 2026
Team was great, particularly Rahim who made the handover very special. The car however, was not. Unfortunately had a fault within the first 10 minutes of driving it away. It is currently with Sytner to resolve.
20 January 2026
I have bought many BMW's over the last 45 years many of those transactions have been through Mark Molloy originally at Birds of Gerrards Cross & more recently Sytner High Wycombe Mark has always delivered a first class service
12 April 2026
Made very welcome upon arrival and comfortable while serving took place. Was dealt with in a timely manner. Information was provided during time period.
09 April 2026
Very friendly staff, and a job well done!
08 April 2026
Given the wrong key, when collecting my car
08 April 2026
The telephone experience is a serious step back for your customers. You are asked if you want a WhatsApp response or a message response. Neither actually. Just to talk to a person would have sorted my issues out quickly. That used to be the case.
08 April 2026
Good communication and managed to provide a prompt service
06 April 2026
Everything was straightforward. The only frustration was reaching someone at the start to speak to with some general questions before booking the appointment. This really does need someone's attention !
06 April 2026
Very personable and engaging
06 April 2026
Expensive but everything sorted. Great customer service from Kate
05 April 2026
Electrical fault identified covered under extended warranty. Diagnostics confirmed fault in rear soft-close doors but further investigation was refused. Sent away with no attempt to resolve. Poor attitude from Ellie. Confrontational & argumentative
05 April 2026
The video description of issues was clear and excellent. It was fairly easy to communicate on what's app. The frustrating part was the telephone answering service and the endless options if you simply want to speak to someone quickly.
05 April 2026
Was very good costumer service
04 April 2026
Very quick and staff really nice
03 April 2026
Quick, efficient and top class service. Katie was fantastic and helpful
02 April 2026
Excellent service delivered by BMW
02 April 2026
Everything done according to plan
02 April 2026
Easy booking, professional, timely, courteous service.
02 April 2026
I appreciate their attention to detail and consideration for their clients. You can tell they care and it's evident in the work they do and the commitment they have to offering great service. My service advisor Ellie is testament to this.
01 April 2026
Excellent timely service
01 April 2026
No issues with service, comfortable place to wait. Price OK.
01 April 2026
Good communication and updates
31 March 2026
The team that dealt with me were great
31 March 2026
Catherine was brilliant, she contacted me immediately to understand the issue better and liaised with the BMW dealership where I bought the vehicle from to try and arrange payment. Excellent service!
31 March 2026
Booked a while you wait appointment. After booking the car in, it was over 30 minutes before anyone collected the car from where I parked it. I also said not to wash it but it was valeted so my ceramic coating may have been damaged
31 March 2026
Solved completely the problem.
31 March 2026
Excellent customer service and communication from my service manager Rima, apologies if the spelling is incorrect.
29 March 2026
I was looked after very well
29 March 2026
It was exactly as expected.
28 March 2026
While I waited, I had a nice chat with Joey, a sales executive. I was well looked after and managed to try one of the other models I had been looking at for a while.
28 March 2026
The young girl that was dealing with my car was very professional
28 March 2026
Polite, courteous and very efficient. Listened to my requirements.
28 March 2026
I was kept updated throughout the process, and my vehicle was repaired quickly. The only downside is that I emailed in with a query after collecting my vehicle and have not had a reply
28 March 2026
Friendly efficient service carried out all the things I asked for and reported back to me. Great coffee for free while I waited in comfort
27 March 2026
Kathy who was dealing with my car was very helpful
27 March 2026
Completely satisfied with the service at Sytner High Wycombe. Ellie was very efficient and transparent throughout. I will continue to have my car serviced at this particular branch.
25 March 2026
Was told by technician and service desks that we had an advisory on the MOT only to find a failed certificate in the car. Also did not reconfirm that a courtesy car was available. Service is expensive for what it is.
24 March 2026
Had a problem with the seal around the sunroof of a car i had just purchased. I managed to get it booked in quickly snd had the car back within 48 hours in time for my birthday. Per Taylor looked after us and went way beyond any expectations.
24 March 2026
Sorted swiftly and kept me updated.
24 March 2026
staff were all very good as always
24 March 2026
Great service from start to finish.
24 March 2026
Excellent experience
23 March 2026
there was discrepancy over the bill but one of the ervice manager was able to adjust it
23 March 2026
I booked an MOT and was told I also needed a 'small' service. A representative called me before the appointment and said it was a 'big' service I needed not a small one. When I queried this he found neither were actually needed until 2027!!!!
21 March 2026
Communication leaves a lot to be desired I must say.
20 March 2026
Katherine was very helpful. She explained everything that was required to fix the problem with the car and kept us updated throughout the period whilst the car was at the garage
19 March 2026
Sytner High Wycombe's service is always great.
19 March 2026
I had a Door lock panel replaced under warranty. The replacement was only available for MY26 and it was slightly different visually from the original MY25 part. It was agreed to also replace the opposite door panel to match it.
18 March 2026
Good online survey report and additional items requested carried out.
18 March 2026
Very efficient service experience, I waited on site for completion and was kept up to date all the way through and left on time
17 March 2026
I was happy with service but the telephone amarewing is appalling through the electronically being ansrewed
17 March 2026
Very clear communication throughout Like use of WhatsApp as a channel Courteous service at drop off - calls - and collection
17 March 2026
Deserved acknowledgements for: Catherine O'Meara-Me who phoned me with the painful news on the final cost of the repairs and also dealing with me face to face. Also Alan for being so courteous driving me home and collecting me from home.
17 March 2026
The service was excellent from booking to paying
16 March 2026
I would have given 1 star the start of my experience due to the problem that arose with my car's service However Ellie was fantastic in resolving the matter so professionally we can't thank her enough for all her help which now gives a 4 star rating
16 March 2026
First class service and experience
16 March 2026
Already communicated to Mark Flower. Two tyres were replaced and the car returned with pressures dangerously low. Not only a huge inconvenience that evening but incredible that a BMW dealership can endanger their customer.
16 March 2026
Service was completed within ETA and waiting facilities are very good.
16 March 2026
Very smooth and professional service. Per was great and kept me fully updated through the process. Everything was done as expected and on time.
15 March 2026
Customer Service is key when offering a retail service. The dealership appears to have made it very difficult to speak with a human being when trying to book a car service. The voicemail received was frankly a complete waste of time.
15 March 2026
Kept me updated during the process - dropped a point for the cleaning service as the inside wasn't great.
14 March 2026
What I feel.
13 March 2026
Pre service disappointing. Left specific instructions which were ignored. Assistance in the actual day much better.
12 March 2026
Absolutely delighted! An issue on my X3 was under debate with the "warranty section of BMW" however, the staff at Sytner took the matter into their own hands, and all was resolved. My car was repaired under warranty. Thank you Sytner. Mrs Fishleigh
11 March 2026
The service was done well and in good time. Your new staff member was excellent.
11 March 2026
Every thing was handled properly.
10 March 2026
I was informed service had been cancelled previous afternoon. It was very difficult to speak to anyone, but eventually i found out service was not cancelled. Told car was ready, but it took a long time to find anone to serve me. Car was not ready.
10 March 2026
This service centre far exceeds expectations of other bmw approved service centres
10 March 2026
We did have an issue with some work that had been done, but it was resolved entirely satisfactorily and very professionally. A hopelessly inadequate automated phone system at Sytner High Wycombe was hugely frustrating
10 March 2026
Very good except I saw the car outside and had to ask if the work was finished.
09 March 2026
My BMW 1 series needed a parking sensor replaced. It is just out of warranty. Navasha agreed with BMW to replace this as a good will gesture, saving us a substantial amount of money. I am extremely grateful.
09 March 2026
Catherine made everything simple
09 March 2026
Service was very good and M.O.T was also very good
08 March 2026
Great communication
08 March 2026
Was impressed with the professionalism of the service team and the effort in resolving the issues
08 March 2026
Great service
08 March 2026
Efficiency
08 March 2026
The Service Advisor was rude, argumentative and belligerent
08 March 2026
Utterly abysmal as usual
07 March 2026
Collect & deliver service as always great. Communication excellent throughout. Cannot fault.
07 March 2026
Reception was amazing
07 March 2026
Very welcoming and helpful
05 March 2026
Waiting time was longer than I expected
04 March 2026
Very disappointed and would like a telephone call on 07785337402 to explain
04 March 2026
Great personal care from Ellie . Would like a drop box for your car keys currently you have to drop your keys at 8 and you catch the traffic . Alternatively give me a service time slot and I can work out of your site .
04 March 2026
I was kept informed of work required and cost beforehand.. I have to rely on the garage looking after my car as unable to do any things myself.
04 March 2026
I felt them willing to help me from the first minute over the phone and everyone there was very friendly and kind. Thanks for everything! Thank you,Ellie!
03 March 2026
The engineer removed my bmw advanced eye dashcam for the service but did not refit it afterwards and left it on the driver seat.
02 March 2026
The job was done and no issues with that but communication was very poor, I still have unresolved enquiries. Car was ready later than promised, giving me 10 mins to get to the garage which was never going to happen. I could go on!
02 March 2026
The works were completed in good time whilst waiting. Refreshments were available.3 hours wait felt like a Short time. Car washed on completion. full service print was given on request. Although out of my way but I will always choose this site
02 March 2026
Well prepared and organised service, with the right and clear information
01 March 2026
minor blemish - my invoice had wrong mileage - states 26k miles whereas car has only done 16k. In addition when collecting vehicle - although I gave correct reg, the lady came back with wrong name, also wanted to charge me though service plan exists.
01 March 2026
Very easy and smooth experience
01 March 2026
Easy
01 March 2026
Loan car and great company to deal with
28 February 2026
Great service will recommend to friends
27 February 2026
Great service and very welcoming to everyone
26 February 2026
Welcome by name and being prepared for my arrival. Quality.
26 February 2026
I didn't like the actual booking process as it was very digital. I prefer to actually deal with somebody as this really makes the difference. However, when at the dealer it was perfect in every way.
26 February 2026
High customer care and attention at all levels : delivered on the recall task.
25 February 2026
Nice polite and informed communication
24 February 2026
All personnel were very helpful and, even though the repair took a fews days longer than expected, i was allowed to keep the loaner car throughout and helped with a software issue.
24 February 2026
Professional, but friendly, easy while you wait service.
24 February 2026
Work completed as required
24 February 2026
Work completed and problem with the TV diagnosed
24 February 2026
Items requiring attention apart from MOT were advised and costed by Catherine and she kept me advised on progress and when we could collect the car following completion. Very pleasant and attentive.
23 February 2026
Easy to book and prompt arrention
23 February 2026
Cheers for the work , all good thanks
23 February 2026
Very thorough inspection with video.
22 February 2026
Efficient and sympathetic service and speed of solving my problem with my X1
21 February 2026
Nothing was wrong.
21 February 2026
from arrival to departure I was looked after and kept informed of progress
21 February 2026
Good service and wifi whilst waiting
21 February 2026
Thank you to the staff especially Per for the super service I always receive. Thank you.
21 February 2026
I was kept informed throughout the serfvice by both Navasha and the technician, Ricci.
21 February 2026
Excellent service and on time
20 February 2026
Very good service & clear communication
19 February 2026
Professional service. I like the video reports.
18 February 2026
The service has been great from dropping the car off to picking it up. Reena has looked after the whole service experience very well always keeping me updated.
17 February 2026
Ellie was very helpful, and kept me up to date throughout the process. Big thanks to her and the whole team.
17 February 2026
Excellent efficient and helpful service, thanks you.
17 February 2026
Kate done her best but was shackled by the system
17 February 2026
They did not listen to me and kept asking the same questions
17 February 2026
Impressed with health check video. Communication was a problem as messages could not be sent to number that sent me messages. Also app to check in didn't work for me first time. I think I had to it through the web.
17 February 2026
I was able to book in at very short notice, very flexible, the service team were very helpful particularly Kate.
17 February 2026
The promptness and service from Kate Restall was faultless
16 February 2026
Ellie was really helpful, nothing was too much trouble and all questions answered. Kept me updated at all times.
16 February 2026
I bought the vehicle from Sytner High Wycombe as an approved used car. There were two issues noticed on this my second visit that were corrected but the faulty on/off auto stop has still not been diagnosed or fixed.
16 February 2026
Very professional service all round, great to have a video of the MOT. Communication was great and was informed of everything that went on. Only drawback is the cost.
16 February 2026
Break fluid change done - nice quick and easy.
15 February 2026
Thank you, good comms, polite, patient
15 February 2026
Thorough and courteous
15 February 2026
Initially I was disappointed to have my vehicle recalled again for replacement airbags. However I found the staff very helpful and was pleased to have a free health check and valet service.
14 February 2026
Job done and on time. Staff pleasant and efficient.
14 February 2026
Honest and genuine inspection
14 February 2026
All work completed without fuss at a price I was completely happy with.
14 February 2026
Good feedback, were responsive to developments. Under-promised and over-delivered, which is always best.
13 February 2026
MOT conducted efficiently and on time. Comfortable while you wait area.
12 February 2026
Great service and helpful staff
12 February 2026
Very efficient, from start to finish was kept updated, thanks Navasha!
12 February 2026
Quality and quick
10 February 2026
I usually give 5 stars. But your lack of personal service recently is a retrograde step. Your new booking service is terrible.You don't give me enough space here to explain!
10 February 2026
My service was completed without delay, the visual health inspection was clear in showing what to look at and customer service was great.
10 February 2026
When I bought my car in for the air bag re call and wiper blades the staff were extremely pleasant told me what they were going to do and extremely helpful
10 February 2026
Booking and arrival great, service done quickly and efficiently. Error on the paperwork giving a milage on the service of over 59000 when was actually 30000 as per the tracking documents. Not just one but 4 digits were wrong
09 February 2026
All good on the technical side - just frustrating that on the day before the service I get missed calls saying you need to speak to me but there is no meaningful way to get back and speak to you - all automated options / WhatsApp and call back!
09 February 2026
Good service well pleased good coffee
09 February 2026
While the actual service received was excellent, I feel that the new arrangement where the service advisors are now 'invisible' makes the environment look impersonal.
08 February 2026
When trying to get an idea of cost, and despite many promises nobody called back. Once booked in, I was satisfied with the service I received.
08 February 2026
Everything waß done so quickly and Correctly.
08 February 2026
Service was good; Laurence kept me informed of progress
08 February 2026
Everything went like clockwork and the timescale was adhered to as one would expect.
07 February 2026
Everything was completed as promised. Staff weee friendly and helpful
07 February 2026
After multiple appalling service experiences at Group 1 BMW in Reading, I had high expectations and a fear of disappointment. From start to finish, I was pleasantly surprised. Communication was excellent which is key and my car was returned clean.
07 February 2026
Tyre change appointment was given after 10 days despite requesting it was not changed from Tuesday to Monday. I requested because I live in High Wycombe and work in Isle of Wight. I had to arrange a leave which caused difficulty and distress.
05 February 2026
Great friendly service as always Ellie made it easier
05 February 2026
Change the battery, but did not update the system and still has a message in BMW app that battery need to be changed.
05 February 2026
Main purpose of appt was for a recall re starter motor. After 2 hours I was told there were no parts for the recall, why was I not told earlier? I would have just rebooked rather than lose a morning.
05 February 2026
Always good and very professional
05 February 2026
I hadn't met Kate Restall before, but she was excellent as my Servicer Advisor.
05 February 2026
Everything done as expected
04 February 2026
Felt very looked after Great service and great service team Keep up the good work
04 February 2026
Ellie was super helpful and responsive. Thank you!
03 February 2026
i have given this rating due to not being fully satisfied with the service.. The Women that i dealt with i cannot fault at all as i was informed of everything that was going on. Even though i did not agree with everything that was going on..
02 February 2026
I was really impressed with the service received by the reception team. I arrived two days early for a recall on my car. But it was no trouble and I was able to have it done on the day. Excellent, friendly service from the reception team.
02 February 2026
Experience was very satisfactory from start to finish.
02 February 2026
All completed on time and on board service status correctly updated.
02 February 2026
As always Sytners were efficient and courteous
01 February 2026
The staff were nice. But The dealer could not diagnose it and It took a long time to get a response from BMW all to get no diagnosis and a software check done
01 February 2026
Neil was great
01 February 2026
Friendly and knowledgable staff, nice waiting area.
31 January 2026
Your technicians discovered a significant issue with the transmission of my car. The service team (Navasha and Per) worked hard to find a solution acceptable to me, working with the sales team (Luca) to achieve a win-win solution.
30 January 2026
The vehicle walk around video was informative as I needed some extra work carried out which I could see for myself on the video
30 January 2026
Polite and helpful
30 January 2026
Good service
29 January 2026
Total satisfaction with staff and the service itself.
29 January 2026
Serviced, maintained and washed and ready when stated. Kate completely delivered. Thank you
29 January 2026
Ellie was friendly, helpful and flexible, kept me informed throughout, and ensured I had a loan car while mine was in.
29 January 2026
Everything was carried out as per the schedule and in line with the cost estimate. Great not to have any surprises. The service manager, Ellie, was very efficient.
27 January 2026
Prompt attention to problem
27 January 2026
I was received courteously and in a friendly manner by my designated receptionist. The work was done promptly in the time specified. I was given a link to the video of my vehicle's visual inspection. I was given a comfortable chair, coffee & biscuits
27 January 2026
As part of the check-in process, I had asked a specific question about the suitability of my tyres for driving to the French Alps. This question was not answered as part of the winter check.
27 January 2026
There were two notifications on the car relating to the drive chain and these were incorporated into the service .I was advised of the cost and the time it would take. The car was returned within the time and it had been cleaned inside and out.
27 January 2026
No problems
26 January 2026
Despite filling in on line, service desk thought car required a MOT (done 4 months before) and didn't quote me for repair of scrape on front door - which I requested after being asked on line if there was any work needed. No idea what service cost.
26 January 2026
Sytner High Wycombe have always employed thoughtful competent staff. They try to give the best prices unlike other manufacturers dealerships
26 January 2026
One of the tasks I booked in for was not on the booking. The windscreen washers were not properly repaired when I picked the car up. The tracking / alignment has been set with the steering wheel off centre which is really annoying!
25 January 2026
The team at Sytner HW were helpful and efficient.
25 January 2026
Polite and efficient service throughout the process. They made a note (and completed) the small additional jobs I requested
25 January 2026
Video is useful to see.
25 January 2026
Efficient service.
25 January 2026
Fault diagnosed and fixed.
24 January 2026
Excellent service, a little expensive for a service check on a i3s. I was offered a complimentary clean but i think it was given a 2 minute wash and hoover, poor quality.
23 January 2026
Nothing to add.
23 January 2026
A pleasure dealing with the team
23 January 2026
Great communication and friendly service advisor. Kate is an asset to your business
23 January 2026
Excellent service
22 January 2026
Everything was made clear at the start and there was no change from what was agreed
22 January 2026
Felt like a hard sell / money making exercise. No options for tyres other than £300 premium tyres. Tyres that I was told were required in order to pass mot, were subsequently not required.
21 January 2026
Good service - polite staff. I prefer the loan car to my own - which we have never taken too
21 January 2026
Everything on time , from booking to get car back
20 January 2026
Great service as usual!
19 January 2026
Professional and courtesy
19 January 2026
More efficient booking in system arriving at the garage
19 January 2026
Friendly helpful staff.
19 January 2026
Good service
19 January 2026
Really enjoyed my service visit. I could see the car being worked on in the workshop through the viewing window while enjoying a coffee and a custard cream.
19 January 2026
Good clear communication throughout the process.
19 January 2026
Polite, timely and kept me well informed
19 January 2026
Very smooth process
18 January 2026
Job done quickly and completed in professional manner
18 January 2026
Everyone who I dealt with was very helpful.
18 January 2026
Great reception process, no hidden charges or activities. Fair price for a job very well done.
18 January 2026
Service met expectations
FIND Sytner High Wycombe BMW
Address
- 575-647 London Road, High Wycombe, Buckinghamshire, HP11 1EZ
Opening Hours
- Mon–Fri:09:00 - 18:30
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01494 455 100
High Wycombe as well as surrounding areas including Rickmansworth, Amersham, Marlow and Beaconsfield
Address
- 575-647 London Road, High Wycombe, Buckinghamshire, HP11 1EZ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:30
- Sun:CLOSED
Phone
- 01494 455 100
High Wycombe as well as surrounding areas including Rickmansworth, Amersham, Marlow and Beaconsfield
Address
- 575-647 London Road, High Wycombe, Buckinghamshire, HP11 1EZ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 01494 455 100
High Wycombe as well as surrounding areas including Rickmansworth, Amersham, Marlow and Beaconsfield
Address
- 575-647 London Road, High Wycombe, Buckinghamshire, HP11 1EZ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01494 455 100
High Wycombe as well as surrounding areas including Rickmansworth, Amersham, Marlow and Beaconsfield
05 April 2026
Ian Jones was a great help when looking for a new car. He has been a perfect sales man from start to finish. The whole process has felt easy from the start and Ian is still following up in how we are getting on - very much appreciated!