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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
378 ratings and 220 comments received in the last 90 days.
04 December 2025
Everything went very smoothly. We brought the children and I felt they went out of their way to make us all feel welcome on delivery.
04 December 2025
Chris Bennett and the whole team who looked after us during the process were outstanding and made it all very simple.
03 December 2025
Always friendly, helpful and professional
01 December 2025
Mark Molloy was excellent.
27 November 2025
Mr Mark Molloy was excellent! Knowledgeable and very thorough.
25 November 2025
Sytner High Wycombe was easy to deal with especially sales person, Jovan
25 November 2025
Despite issues around delivery of the vehicle which had nothing to do with the dealer , the price of my part exchange car was maintained and not reduced which was a benefit
21 November 2025
Very attentive and efficient service.
21 November 2025
This rate service and concern for safety.
20 November 2025
The only problem was the delay in delivery and the difficulty in getting RFT on the vehicle- both not down to the dealer
20 November 2025
Jovan was amazing
19 November 2025
Jovan was extremely helpful and patient with everything we had to do from signing various documents to setting up insurance etc and finally taking us through all the details of the car. We did not even realise we spent good 3 hours in the centre.
14 November 2025
Everything was well handled and on time, no detail overlooked
08 November 2025
The service throughout the whole experience was excellent. Special thanks to Ian Jones. Remarkable asset to BMW.
04 November 2025
Mark kept me fully updated
04 November 2025
Chris was amazing! I can't fault him. He listened to exactly what i was looking for and found what i wanted. He kept good communication throughout the entire process.
04 November 2025
outstanding personal service
03 November 2025
Because I felt there was a response to my buying experience that gave me the confidence Togo further.
01 November 2025
Very satisfied had the pleasure of dealing with Ian Jones who has been exceptional as usual and that is why we alway come back to hm. Nick and Himesh also need a mention excellent.
31 October 2025
I have bought from Sytner High Wycombe and known Ian Jones for fifteen years and found him to be a reliable and first class helpful salesman.
31 October 2025
Everything was smooth and I was updated regularly by Jovan which was very helpful
29 October 2025
Always kept updated & all queries answered
21 October 2025
Professional and friendly service
02 October 2025
Again, simply down to Jovan and how he dealt with deal from beginning to end
01 October 2025
The whole team at Sytner BMW High Wycombe were fantastic from start to finish with all the services they offered. Special mention to Nick Williams (sales manager), Himesh Naidu (business manager) and Khadija Shaheen (sales executive)!
01 October 2025
No concerns
30 September 2025
Took much longer than anticipated to get the paper work done on pick-up
30 September 2025
very well looked after from arrival to driving my car away
30 September 2025
Great customer service. Delivered everything we asked for.
23 September 2025
Rahim Choudhry made our experience! We appreciated his no-pressure approach and treated him with the utmost respect.
19 September 2025
Although it could be daunting, it was a fun experience and was assisted every step of the way.
13 September 2025
The service was efficient and friendly
11 September 2025
Helpful, supportive but not everything explained (particularly Tracker)
11 September 2025
Khadija was very helpful through all the process ,from the test driver to the collection of my new BMW, she was very professional,accommodating and friendly.
04 December 2025
High standards of work being done
04 December 2025
I was left quite frustrated due to the lack of courtesy car. Due to my work, it was very difficult to justify half a day out of office. I was told I could not have one due to the work being less than 3 hrs (2.5 hrs book time), yet I was there 3.5 hrs
03 December 2025
I repeat wholeheartedly the comment above - far better than stellar SYTNER, far worse than reprehensible PARK ROYAL
03 December 2025
Good service and was kept up to date.
03 December 2025
As stated above not the easiest matter to resolve involving 2 separate deliveries from Germany with the relevant spare parts.
03 December 2025
Great service
02 December 2025
Good advice given by Tayub ref engine decomtamination I believe the car has gone smoother.
02 December 2025
Delivered an excellent service.
02 December 2025
Kate was very helpful. My only small complaint was I booked online a complimentary car clean but that didn't happen
02 December 2025
Very satisfied. They ensured of doing an extra visual inspection to ensure what needed to do done.
02 December 2025
Same reason
02 December 2025
Very friendly welcome Tbh the complete experience was great
02 December 2025
High quality service
01 December 2025
All good
01 December 2025
Part was ordered and fitted quickly
01 December 2025
Nice people and all ran to time
01 December 2025
No issues
01 December 2025
Some cosmetic parts are too expensive where there was no movement on a discount, so ended up not having them replaced
01 December 2025
Very good app round service! Thanks to the staff for a great job.
30 November 2025
I wasn't happy with the quotation and the updates about the vehicle. Moreover, 3 times parts and labor cost are increased for one fault. I found an untied screw where the work was taking place, and they also had made a scratch mark on the front gril
30 November 2025
The service I received was better than expected having had a really bad experience just before visiting sytner. I was pleasantly surprised and left feeling very happy
29 November 2025
At Synter Wycombe check in desk I was introduced to Laurence Gardiner who was managing the service. Laurence briefed me on a challenge they had in the workshop and arranged a service car for me for the hours it took to finish up the service & MOT??
29 November 2025
Very good relations especially with the sales manager I dealt eith
29 November 2025
I believe the service representatives I had dealings with did everything they could to diagnose and fix the problem and to limit my exposure financially.
28 November 2025
Pre ordered the part so work was completed the same day
28 November 2025
Job completed on time
28 November 2025
Got car back in time window. Good complimentary valet & clean
26 November 2025
Car dealt with efficiently.
26 November 2025
Communicated well, liked the health video as well
26 November 2025
Everything was taken care of and car made available much sooner than expected
25 November 2025
Big thanks to all the team at Sytner High Wycombe. Hus was very helpful & attentive while we viewed, and Zane's handover was great, explaining the cars controls, car presentation on collection was spot on. A great experience from start to finish.
25 November 2025
Polite, well informed staff
25 November 2025
Excellent service from start to finish very happy
25 November 2025
Bad experience booking service
24 November 2025
Perfect service, easy to book and great staff.
24 November 2025
Always helpful and customer focused
24 November 2025
Yes fully satisfied customer
23 November 2025
Overall excellent but took longer than expected - 5 days total. Had to pick the car up late in the day and therefore didn't have the time to see the person who could have helped me with various functions on navigation etc that I wanted.
23 November 2025
Service completed to my satisfaction
23 November 2025
As usual very happy
23 November 2025
Good communication.
23 November 2025
It takes far too long to book in and check out
23 November 2025
We had a problem with the Connect Drive, which the technician managed to resolve.
23 November 2025
Very satisfied with the service experience, they only reason I withdrew a star was because it wasn't the easiest to book the service. The my bmw app didn't respond with dates so I went through the website and there was some confusion on clarity.
22 November 2025
Car fixed and returned in good condition
21 November 2025
Everything delivered & completed on time
21 November 2025
Helpful staff
21 November 2025
They went above and beyond for me
20 November 2025
It made me trust on the Sytner BMW High Wycombe.
19 November 2025
Very good service from Kate and Rema, the mechanics service video was very good
19 November 2025
The reliability, safety and performance aspects are important to me and all meet by BMW. The after care service options and available if perfect and offers a lot of flexibility.
19 November 2025
Tayyad Ali was very professional in providing support during this service. Thank you!
18 November 2025
All went very well
18 November 2025
Very, got the issues dealt with
18 November 2025
Amazing! Per was very helpful, informative and communications were top draw!
17 November 2025
Completely satisfied primarily down to the excellent service and help from Navasha Powell at the Sytner High Wycombe BMW Service team who helped me to sort out the malfunctioning seat belt, wipers and parking light in no time.
17 November 2025
Rema Kurdieh is the best of the best so very professional and attentive and always explains the process at each stage of the process when my car is being serviced I trust Rema with my car and I trust her decisions always on point 10 out 10 service
16 November 2025
Our state is previously
15 November 2025
Made me feel welcome and informed me at every step
15 November 2025
Kept me informed
15 November 2025
Normally completely satisfied. This time the booking process and the service advisor was not at the normal standard.
13 November 2025
Good customer care and car service
13 November 2025
Good service
12 November 2025
Kept abreast of needed work, parts, and likely cost.
12 November 2025
Generally a good friendly service if a little expensive
12 November 2025
Prompt and efficient service.
12 November 2025
The engineers doing the work, were as always great and the stafff professional and great - just hate the user journey they Sytner have developed offloading the engagement to poorly designed chatbot, which is obviously only trying to upsell.
12 November 2025
Good
12 November 2025
This doesn't need an explanation.
11 November 2025
Great customer service.
10 November 2025
Because of the above. However they were handled very efficiently, once brought to their attention.
10 November 2025
Service was fine but one of the issues that I reported appeared again today.
10 November 2025
The way I was dealt with was great start to finish
10 November 2025
I was greeted at the door as I came in by name. Booked straight in. Was sent a text message to check in online. Was kept in regular communication. They also have the facility to communicate via whatsapp which was very helpful.
09 November 2025
Grace and also ability of technician to identify a fault which was causing on going issues.
09 November 2025
Service took much longer than scheduled. BMW setvice costs rather high.
09 November 2025
Everything on the car was fixed within an acceptable timeframe and the MoT passed
08 November 2025
Very pleased with service provided
08 November 2025
see above
08 November 2025
Fault was diagnosed and fixed promptly.
06 November 2025
Prompt and efficient service from competent technicians with specialist knowledge together with helpful and friendly (as well as efficient) interaction with Navasha makes for a good combination!
06 November 2025
I believe BMW have acted dishonourably in respect to the warranty in our car.
05 November 2025
Kept me informed all the time .
05 November 2025
Navasha went above and beyond for me .
05 November 2025
Excellent service, especially from Per who couldn't have been more helpful
05 November 2025
Very professional and efficient service from the team
04 November 2025
As ever the team at High Wycombe go above and beyond. From pre-service contact, arrival/drop off to collection post service. Always providing excellent communication throughout the process. Thank you Navasha!
04 November 2025
Great service and sorted out the issue very quickly
04 November 2025
.(cont.).an update, who stated each time that he'd call me in the morning the following day, only to not do so, leaving us unable to make personal plans during said days. Finally, when I collected my car, my booking had been passed to another.(cont.)
04 November 2025
Our BMW was in for 2 recalls, which were completed and were lent a courtesy car which was very helpful
03 November 2025
Per was so lovely, helpful and kind
03 November 2025
Well performed
02 November 2025
Not at all.
02 November 2025
See answer above.
01 November 2025
1st class experience ! When I arrived, the team already expected me and I was greeted as I got out of my car to get to service desk. Everything was organised so time not wasted. Car was serviced and then dropped back home. Couldn't have asked for mo
01 November 2025
No complaints
30 October 2025
Always efficient and professional service.
30 October 2025
No complaints All good
29 October 2025
You would expect top sevice from your highly trained technicians . That's why you pay the best to recieve the best .
28 October 2025
Always professional. Good advice from Per and Grace is an efficient and helpful service adviser. I'm pleased with the work that was done.
28 October 2025
Exceptional service received from Per Taylor (Service Manager-Sytner High Wycombe) whom fitted the car in for repairs around my availability and kept me updated throughout.
27 October 2025
Everything was dealt with smoothly
27 October 2025
Good service in a very pleasant environment.
27 October 2025
Not great. When collecting the car we found a mobile phone and an A4 sheet with data on the back seat. The inside back window not clean. More importantly, the 'transmission oil required' still shows in the dashboard requiring a trip to Sytner
27 October 2025
Good information
26 October 2025
Great service thank you. Only thing I could improve is you didn't reset the service alert on the car.
26 October 2025
Drop off procedure was unsatisfactory. No chance to talk to someone re concerns. Pick up similar.
25 October 2025
Everything completed in a timely manner
25 October 2025
When I got my car back is filthy with black hands everywhere on driver side. Still having the same Problem
25 October 2025
Great service
25 October 2025
When collecting car I had to wait 30 minutes before getting the key. I was clearly forgot about as people came in after me and were seen before me. Maybe you need a better process rather than using post-it notes to log people's arrival.
23 October 2025
Able to fit the service of my car quite quickly and they were very helpful
22 October 2025
As for the work carried out, superb, 10/10, and reasonably priced for a prestigious main dealer.
21 October 2025
Great service
21 October 2025
Amazing service always
20 October 2025
People very good Systems-app/telephone booking/check in -don,t seem to be connected
19 October 2025
Felt looked after and not forgotten
19 October 2025
Did what was expected
18 October 2025
Easy and quick process
18 October 2025
The service went well, and didn't take too long. I really appreciate the complimentary wash.
18 October 2025
Car was serviced a short time ago, disappointed that it needed more work done
18 October 2025
Per Taylor been an amazing. Looked after my X5 properly. He is been updated me with every step taken So 10 out of 10 for Per Taylor
16 October 2025
They did what they had to do for the service and MOT.
15 October 2025
Rema helped me to service car up to highest level by adding Aircon service and cleaning the a spot on rear screen of car.
15 October 2025
Various issues that made this a painful issue to resolve, and which left us with a poor customer experience
15 October 2025
Nobody is perfect
14 October 2025
Was completely satisfied
14 October 2025
Per Taylor's approach was very reassuring and he kept his word and sorted my car efficiently. I cannot thank him enough.
13 October 2025
You feel like a real person not a number
13 October 2025
Always top quality staff and experience
13 October 2025
Extremely poor service
13 October 2025
I've always received a good service from Sytner HW and they tend to maintain good customer care
11 October 2025
Navasha is awesome
10 October 2025
Great staff
10 October 2025
There were complications with the service, which wasn't great, but Rema was so helpful and communicative, it took away the desire to moan!!
10 October 2025
Satisfied
10 October 2025
Everything was down as required
09 October 2025
See complaint raised, I was left with driving an unsafe vehicle that could have caused a serious accident because your staff were rushing to finish a job on a Friday evening, completely unacceptable
07 October 2025
Informative & resolved the issue
06 October 2025
First visit tried to charge for investigation work covered by warranty. Second (warranty repair)
05 October 2025
I arrived at the dealership slightly earlier than the appointed service time and was dealt with quickly and efficiently with the service being completed within the expected time frame. I also appreciated the complimentary valet and car wash.
05 October 2025
Rema & Simone always go above and beyond to make the whole service interaction experience the very best it can possibly be
05 October 2025
Service cost a little higher than expected; car itself did not indicate plugs needed changing (and at 35k miles on a 420i it seems excessive) but dealership insisted on doing it.
04 October 2025
Once again professional and very helpful
04 October 2025
excellent as always
03 October 2025
Overall excellent experience
02 October 2025
Had 4 interactions before work even started on my car Phone call to book Dropped off Call from sales Call from service techs confirming what was needed
02 October 2025
It is what I think is appropiate
02 October 2025
The service indicator hasn't been re set and still comes up saying service due
01 October 2025
I was happy with the level of service provided during my visit.
01 October 2025
There was no-one on reception to meet and greet customers The Service Staff seemed disinterested in the service they were providing They attitude seemed to be condescending towards a lady in front of us They got my name wrong on multiple occasions
30 September 2025
Professional
30 September 2025
It was a seamless process.
30 September 2025
Excellent service from all the staff, especially Joel, Dan, Jack. Really looked after me and made sure my car wasn't handed back to me until all the issues were resolved 100% to my satisfaction.
30 September 2025
Difficult to check if an airbag replacement was successful
30 September 2025
I was very pleased to get my car back at the end of the day with a lot of work being done. HOWEVER when i came to move the car the warning light was on showing that the battery in the key fob was very low and then it failed completely.
29 September 2025
Problem with cleaning the car had to go bacl
29 September 2025
Per was excellent.
29 September 2025
Only downside was that change of number plate had not been registered so car was
29 September 2025
Great staff
28 September 2025
Easy to deal with
28 September 2025
The home check-in doesn't work - again. But not a big issue, check I'm at dealership works fine
28 September 2025
Work completed as requested
27 September 2025
Dropped in for MOT called me when ready
27 September 2025
Same as question 1, excellent friendly service, and also listen to the customer.
25 September 2025
Very helpful and friendly
24 September 2025
As above.
24 September 2025
I had to work from a space in the showroom and felt welcomed by staff and it was all very easy
23 September 2025
Excellent polite and helpful service, punctual appointment, place to work while waiting, decent coffee, status updates on WhatsApp and the portal
23 September 2025
The MOT was carried out efficiently and our car returned in emaculat condition.
23 September 2025
Per Taylor was my point of contact and he was very helpful especially as I was not contactable on the phone.
23 September 2025
Investigated my issue and fixed the issue under my extended warranty
21 September 2025
Service standards are consistent. You know what to expect and they deliver every time.
21 September 2025
Excellent service for a product recall and a car wash as a part of the service
20 September 2025
Was booked in for a 90 minute brake fluid change & MOT but was at location for 3 1/2 hours!
19 September 2025
Terry went above and beyond to help me fix my carbon seat, really kind
16 September 2025
I was kept informed all the time, plus all the required future service was explained.
16 September 2025
Always courtesy and professional and helpful. However this is 4th attempt at dealing with a manufacturer fault, which makes ownership very frustrating.
16 September 2025
See comments above
11 September 2025
The time was taken to diagnose an intermittent fault, ensure it was fixed, and assist me with my logistics while the car was in the workshop. Great service from the team.
11 September 2025
I thought the Service consultant and the mechanic who did the work on my car were excellent and on my side.
11 September 2025
As per above answer
11 September 2025
Nothing to complain about
11 September 2025
See above
11 September 2025
It takes out the stress and strain of having my car serviced and always return to me spotlessly clean excellent service guys carry on the good work ????
FIND Sytner High Wycombe BMW
Address
- 575-647 London Road, High Wycombe, Buckinghamshire, HP11 1EZ
Opening Hours
- Mon–Fri:09:00 - 18:30
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01494 455 100
High Wycombe, Rickmansworth, Amersham, Marlow and Beaconsfield
Address
- 575-647 London Road, High Wycombe, Buckinghamshire, HP11 1EZ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:30
- Sun:CLOSED
Phone
- 01494 455 100
High Wycombe, Rickmansworth, Amersham, Marlow and Beaconsfield
Address
- 575-647 London Road, High Wycombe, Buckinghamshire, HP11 1EZ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 01494 455 100
High Wycombe, Rickmansworth, Amersham, Marlow and Beaconsfield
Address
- 575-647 London Road, High Wycombe, Buckinghamshire, HP11 1EZ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01494 455 100
High Wycombe, Rickmansworth, Amersham, Marlow and Beaconsfield
04 December 2025
Overal great experience with Chris and the sales process