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ABOUT Sytner High Wycombe.

Find out more about what we and our team get up to.

Meet the team

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Steven Richards

Head of Business

Lorna Muir

Financial Controller

Nick Williams

New Car Sales Manager

Daniel Lingwood

Used Car Sales Manager

Jeremy Page

Used Car Sales Controller

Ryan Price

Business Manager

Alun Clarke

Service Manager

Doug Smith

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

excellent customer service , i always use the company even thought i live in London central

Service

Helpful and accommodating.

Service

Perfect!

Service

When the service was booked I specifically asked for an auto loan car and was assured that would be what I was given. I was given a manual which actually only had less that 3k on the clock and had been absolutely destroyed by the previous recipient

Service

I am on my ninth BMW. I had a brief experience with Jaguar Landrover which was very poor so I have returned to BMW.

Service

My car was back to showroom condition after a wash and vac. This is my first BMW from brand new, previously I have bought second hand cars and taken them to anywhere that offers a good price for a service. No going back now, BMW Sytner all the way!

Service

The mended rattle in the footwell came back after less than two days

Service

Would have been completely satisfied if the documentation was correct. Incorrect mileage stated on documents

Service

It was easy to book in.They kept me up to date with calls on how the repairs were progressing and I knew when my car was coming back etc.

Service

Within 2 weeks of the service I discovered: (1) coolant level in the car was below the minimum marker in the main reservoir, I had to it up, and (2) the tyre pressures in all 4 wheels had been set inexplicably (& materially) below recommended level

Service

Friendly and helpful people

Service

keep you informed and make you feel they care

Service

See above re grill. I do know every inch of the car! I was waiting for the survey to mention the grill. Simone was very good.

Service

Service took slightly longer and as we were waiting we were disappointed not to see any newspapers as before...didn’t bring ant reading matter so a little bored.

Service

I took the car in to have the new BMW Camera fitted. It was not easy to use and no one at the dealership knew how to operate it. You should not be selling a product which your team have not been trained on

Service

Car was taken in on time and was returned on time and I was kept updated with how things were going

Service

Excellent ,like personal attention call from the same person a day before who then books you when you arrive

Service

Great service

Service

The central call centre is terrible. Initial enquiry could not price the service, promised to call back, never did. On final booking I requested a change due to a fault and was hung up on. The call centre is questioning my dealer loyalty

Service

I was correctly told how long it would take and offered a car. I didn’t need one, but I felt cared for.

Service

only issue was the time waiting for the cleaning told 15/20 mins took best part of 40 mins

Service

Polite, courteous an professional. Service above and beyond and standard garage.

Service

Fast efficient and friendly cost was good too

Service

Very helpful and nothing too much trouble.

Service

Very good customer service from the Sytner team

Service

Professional and polite service

Service

Any issues fully explored and repaired

Service

Everything was done in a professional & courteous manner, some minor bodywork that had been previously quoted couldn’t bedone whilst in for the service. I was running short on time when I left and there was nobody available to drop me <2 miles away.

Service

I was able to change my booking at very short notice, because of a family crisis, to the following day. MOT and service were carried out speedily whist I waited and the feedback regarding both was excellent.

Service

The service advisor was very open and friendly and got the car serviced quickly as I wanted it back early afternoon.

Service

The facilities there are perfect, everything available incl Wifi

Service

As above - very quick efficient and friendly service

Service

Slightly frustrating trying to get to speak to anyone in service on the phone but generally very helpful

Service

Work was completed with constant communication.

Service

My last two experiences - both tyre replacements within weeks of each other (sods law) - resulted in missing valve caps (still to be replaced). Minor in the scheme of things, but annoying all the same.

Service

Took rather a long time for MOT

Service

I felt my car was in the safe hands of professional, experienced and knowledgeable members of staff. I loved the video sent to me by the mechanic.

Service

Almost perfect

Service

The service adviser (RopTrice) and the master technician (Gary Moody) are superb, but the problem remains

Service

I was kept informed throughout the process which was completed smoothly. While waiting I had wi-fi so I could work and it was nice to have a comfortable place to sit.

Service

very good service from John

Service

Great communication and advice. Waiting was gone for a big service as Wi Fi and newspapers available.

Service

The high level of service offered by Simone Jung and Richard Viner

Service

For the great work and quality.

Service

I was offered a lift home and pick up but the pick-up never happened. I had to follow up with a call when I was on quite a tight schedule and subsequently had to order a tax and transfer a car-seat to it. I was however re-imbursed for the taxi fare.

Service

There was an issue regarding collection of the car that had not been booked buy your reception team. I had to call and chase on the day. However the response to the problem was excellent and problem quickly resolved.

Service

Service staff excellent, great lift back from your driver. car ready & cleaned on pick up. However, had an irritating problem with loose interior trim on the rear offside door - which supposedly having been fixed has come loose again.

Service

Great service from Simone and the team

Service

I came with the breakdown lorry not one of your regular customers & was given excellent service

Service

Good service but my car was not washed particularly well.Sometimes feel a bit of a number as such a large showroom, miss the personal touch.

Service

The service was conducted smoothly and I was advised of progress during the day

Service

The car has had 2 problems under warranty which have been successfully fixed by Sytner. Each time the car has been inspected for general condition then cleaned before being handed back, so that it looks as good as the cars in the showroom.

Service

Very efficient, courteous and professional service and reception staff

Service

Dealt with efficiently and pleasantly

Service

Dealt with in friendly manner and well performed. Transport from and back to the garage was much appreciated and car was nicely cleaned.

Service

Work was carried out swiftly and the problem was clearly explained.

Service

Overall excellent but did wait 1/2 longer over expected time.

Service

If I had come just to have my car washed and vacuumed you would have scored 1! A poor job. Hopefully the service was better than the wash!

Service

As above, Matt knott was completely committed to resolving my situation and was additionally well supported in this endeavour.

Service

With one remark: they should have spotted the problem that re-occurred with the car when they did the inspection on the first visit. We had to return the car for another two days to solve the same problem. sloppy.

Service

No faults, great job.

Service

very courteous and friendly and efficient

Service

Took too long to resolve an issue that i had.

Service

Flawless service

Service

Shame that they have economised by not providing news papers in the waiting area.

Service

Completed on time and provided a relief car in the interim.

Service

Daily updates great feed back from workshop

Service

Everything carried out efficiently and in a friendly manner

Service

As you did everything asked

Service

I missed the "collect and return" service and therefore used your service whilst I wait alternative.

Service

It's annoying that they don't do collection and drop-off any more

Service

Top Service as usual - Tyre change added at short notice by me

Service

I visited SHW 1 hour before my appointment as I need to work using my laptop and your wifi. I was seen quickly and informed my car service would be undertaken as soon as possible, even before my allotted time.

Service

Explained in detail in earlier survey.

Service

Service and works were handled well and easily...a month wait however for a hire car was execcessive given I had a fault on my car

Service

All went well and I thought service was good

Service

As above ... after sales service from high Wycombe.

Service

Final service of free package. I was told car was done and would be around in 5 mins but was then kept waiting for about another 20 mins until service desk chased but I was in no rush and overall experience was good

Service

Think 5* should answer that!!!!!

Service

I loved the personal service, the fact that my points were listened to and dealt with. I love the video thing as well... and the fact that my car gets washed and comes back sparkling...

Service

I have confidence in the staff who service my vehicle. They want to do the upmost best for you and your vehicle. I have an up to date progress report. Nice teach to have a video too

Service

Good in every way!

Service

Everyone is polite - acknowledges you and really does care about why your there

Service

See above. BMW cocked up the delivery back of my vehicle, and both myself and my husband lost a ridiculous amount of time trying to contact BMW emergency services.

Service

It would have been 5 stars if I could have booked an appointment with diagnostics on a Saturday

Service

As above great buying experience, great aftercare, great attention to the customer experience.

Service

Simple oil change/filter service. They did upgrade EMS software which resulted in all my settings (seat/phone maps etc) by lost.... not too bad to recover but annoying.

Service

The car had been handed back to me in showroom condition.

Service

Excellent staff

Service

All issues resolved

Service

Everything, from dropping to collecting the car is smooth

Service

The matter was dealt with speedily and to my satisfaction.

Service

Efficient & polite customer service. Nice clean car :-)

Service

Service

Service

No problems!

Service

Reception staff off hand and felt I was an inconvenience in their day .

Service

A trustworthy company

Service

good , courteous advice and attentionwaiting facilities very good

Service

I've had the pleasure of being served by Rob Trice a few times now, and he's always been very helpful and provided a high standard of service to me. It was very easy to arrange an appointment for the drop off and collection.

Service

This was because this was the third time to sort this problem

Service

They are fantastic - nothing is too much trouble, they are kind, courteous and make you feel like royalty there. Luke Staines is a great chap - has looked after me well and the service team have done a great job everytime. Well done!

Service

the car only went in fir an oil change and filter change so difficult to give an objective opinion hence average score.

Service

As above plus nice environment

Service

helpful and timely

Service

kept informed on issues although delays in getting parts

Service

Car was not washed poor trade in value when asked about trade in.

Service

Great customer service

Service

Same as above, the whole process was brilliant, well run and everyone was very helpful

Service

As well as the lack of continuity mentioned previously my car was not put through the standard post service valet service despite keeping it all day. Again not overly an issue as I had a service car for the duration and my car was generally clean

Service

The lady I dealt with was excellent, helpful professional and did what what asked, the taxi service to my office was not, the driver was great but I had to wait for the car. Someone else asked if I minded waiting longer I said no he was very unhappy

Service

You were made welcome the moment you drove your car into the car park. Impressed with the video update sent to my e mail address to keep me informed

Service

Although there was a delay, we were kept informed and job was done well

Service

Everyone you deal with is very helpful and everything was done above expectation

Service

Extended visit due to late info on computer update and exhaust mod .

Service

Personalised and attentive customer management. Pleasing and efficient environment. Quick video report of the vehicle condition. Availability and handling of loan car.

Service

As above

Service

Service was prompt.People polite.

Service

Staff were very efficient and helpful.

Service

Not sure what could have been better. The coffee was a bit poor but otherwise spot on.

Service

I've been a customer for years and even when Sytner hasn't got it quite right, there has always been a reason and honesty has always been applied.

Service

All went smoothly

Service

Pricing still seems excessive for Oil change and Vehicle Inspection.

Service

No body is perefect

Service

I took my vehicle for some warranty paintwork repairs and came out with body damage elsewhere on the car

Service

Good service, courteous, video, WiFi and coffee while I waited

Service

The experience was excellent, but the overall clean wasn’t outstanding. The team didn’t do the boot which left me disappointed. Overall though it was great and the drive experience has improved

Service

I was told it would take 90 minutes and it took nearly 2 1/2 hours. It was a shame the upstairs coffee machine wasn't working.

Service

always lovely to get a clean car back thank you

Service

Customer care.

Service

The staff were terrific and are always ready to go the extra mile for

Service

Took about an hour and a half for MOT and valet. Per Taylor kept us informed of progress during this time.

Service

Nothing in the experience to complain about.

Service

The staff know their job and operate at a high level

Service

The staff were efficient and everything was conducted with the minimum of fuss and delay

Service

Very satisfying experience Mr John at Sytner was excellent

Service

Excellent service and on time.

Service

Nice experience

Service

Service was timely, follow up was prompt, coutesy car was great

Service

Met my expectations

Service

Car fixed to my satisfaction

Service

Car was taken for repair whilst I waited and returned in the given time

Service

staff caring and thoughtfulrespect of appointment timesmy BMW staff had all the information I needed

Service

Very good service. Everything explained. Transport arranged for the day.

Service

Great service. Pick up and drop off from house made something which can be painful so convenient.

Service

A satisfactory attempt to resolve a quality issue but not yet resolved, an ongoing matter.

Service

Everything done on time with complimentary car wash and vac.Appreciated the video taken and emailed to me.

Service

Excellent service, acceptable loan car.

Service

Could have been a bit more communication about work undertaken and length of time I would have no transport

Service

Sytner identified that I needed new tyres but didn’t have them in stock. Much pricier than QuikFit , though.

Service

Not clear what the added costs would be from the outset

Service

Also requested wiper adjustment as it fouls A pillar on high speed. Improved but not cured.

Service

Staff are very friendly and knowledgeable.

Service

Kept informed throughout

Service

Good communication and video of the car giving clear reasons why maintenance work is required. Mind you the service comes at a price.

Service

Provided a first class service standard. Dealt with all issues and provided comprehensive vehicle video email and statement of works done.

Service

Whenever there has been correspondence regarding my car my husband gets it, yet you have my e mail address. Big disappointment knowing that having to wash my own car all the time the garage told me they would clean it, it was not done!

Service

The problems identified were acknowledged and rectified without any argument even though car was out of warranty (though fault initially identified in warranty)

Service

quick efficient service

Service

see answers above, a very good experience all-round

Sales

First class service from sales team and a nice car at a good price.

Sales

Everything was handled perfectly, and I was looked after throughout.

Sales

Every one involved [ salesman Ian Jones and sales manager ] have been exceptional in the total service provided .

Sales

No complaints aside from that outlined in question 1

Sales

Matt Knott a credit to Sytner - very professional and friendly Matt took the time to listen to what I wanted and kept me informed throughout the delivery process

Sales

Nothing more to say , 5 stars enough said.

Sales

Our salesperson, Matt Knott was welcoming and helpful throughout our purchase & delivery. we would be very happy to purchase again through Matt.

Sales

Staff attention to detail

Sales

Very professional service.

Sales

As above, Mark Malloy made the process extremely simple and is always available.

Sales

As above. The dealer (Mark Malloy at Sytner High Wycombe) knows his product fully and was exceptionally helpful at all stages, even coming in on a day off to speak to me.

Sales

Ian Jones was extremely helpful throughout the entire process. I will certainly recommend him to others.

Sales

Immaculate preparation of car and organised handover, given amount of information exchange on modern vehicles

Sales

We have always been looked after at Sytner High Wycombe. Ian Jones works really hard to find the car we want, and to make the whole process easy and painless.

Sales

Purchase was smooth

Sales

They were fantastic throughout. Nothing was too much trouble, they were very flexible with my needs and the whole experience was a delight. Special mention has to be made about the salesman, Matt. He really did go the extra mile to look after me.

Sales

Bmw centre was clean, modern and comfortable. Delivery of the car was fast and introduction to the new car was brilliant before driving away! Thank you Chris West.

Sales

Fran was great from start to finish.

Sales

All questions answered, right car found and delivered quickly.

Sales

As outlined above, prior service has been outstanding and this standard has continued through the purchase of this vehicle.

Sales

Whenever we contacted or visited the Dealership we were treated with respect and consideration. Nothing we asked for was too much trouble and the salesman that we dealt with, Ian Jones, went out of his way to help us.

Sales

I’m a repeat customer of Sytner, and Nick Levison in particular. Also, special mention to Umar Mehmood.

Sales

Very professional and personalised service

Sales

Professional service

Sales

Matt Knott, Sales Exec orchestrated an extremely enjoyable way of committing to a substantial purchase!

Sales

Everything went to plan as agreed with sales executive

Sales

Salesman both knowledgeable and efficient whilst being friendly

Sales

Brilliant experience

Sales

Smooth transaction and clear on what was required

Sales

All went according to plan

Sales

Dean who I spoke with from the first time I came in made sure I got what was within my budget, he understood my circumstance and did his best to provide. In comparison to other dealerships I feel he went above and beyond.

Sales

Again, due to the attention given by Ian Jones.

Sales

As per earlier comments end to end sales support was spot on. We were part exchanging on an existing car, it had a minor prang in the week we were due to exchange and the team managed this for us so there was no delay in taking the new car.

Sales

Dean (seller) was always great on response time, friendly and helpfull. All around the whole process was nice and smooth.

Sales

Everything went smoothly

Sales

The sales engagement with Sytner, High Wycombe, in particular Ian Jones, was efficient, smooth, professional accommodating and courteous.

Sales

On delivery spec of car was not 100%. Dashboard trim was wrong. Salesman has said he will order and change but I have had to chase to find out what is happening. I also bought a service pack but still have no detail in writing of what is included....

Sales

Ian Jones was his usual highly informative self regarding the new features on the M5.

Sales

Enjoyed the experience due to lovely building, fun looking at cars, free coffee, everyone very attentive

Sales

Again - had no issues at all. Always welcomed with a smile. Very professional.

Sales

Friendly staff and very efficient to work with

Sales

The team took time to give me every assistance, including loaning me a car at very short notice so that I could have it sized for various adaptations.

Sales

We always deal with Ian Jones and he is always very helpful and very knowledgable.

Sales

Excellent friendly and helpful service by a very professional staff.

Sales

Very professsional and Mark Molloy went through everything amazingly - settting up IDRIVE and my phone appt