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Felt very uncomfortable
Everything was as expected
Job done on time and at reasonable expense
Right from the welcome greeting, while my car was being serviced, through to the end it was a pleasant experience. I felt valued and well looked after.
Efficient and all sorted
Service was very good, though very expensive.
Only 4 as my appointment was for 1030, I arrived a touch early but was left waiting until 1045. It was a working day so I was very conciliatory of time.
I got a very quick appointment, the fault was correctly diagnosed straight away and a fault I wasn't aware of was also picked up. Luke approached BMW with regards the 2nd fault and they agreed to cover the costs, parts sourced quickly and car fixed.
I consider the recent service of my vehicle was good in rating terms
Fixed my car
Largely excellent service and timely. One minor gripe was on booking one part of the service (MOT) I had already cited a competitive price elsewhere for this and was told this would be matched, but this was forgotten until I prompted it on arrival.
Car was washed well
Helpful, friendly people, who take initiative w.r.t. extras. Only reservation - not sure that excess fuel usage problem has been identified, and wiper blade renewal could have been suggested..
It was a very friendly and comfortable environment, and very efficient service
The staff were helpful, the car was serviced quickly, there was space for me to work while I wanted for the car. I did not give 5 stars as I was quoted a lower price over the phone but was then told I needs an additional inspection.
Excellent customer service and attention to detail, you fitted me in at short notice and did a great job. I always really appreciate the clean and valet as well!
When they needed to keep my car overnight they managed to lend me a loan car.
All appointment times were met and work was done efficiently.
Like being met at the entrance by the greeters
On time, polite & helpful staff, somewhere comfy to sit & wait while it was done quickly.
Fault identified and resolved. Excellent communication to keep me updated.
Luke kept me informed all the way through the day. I was a day late collecting my car and it didn't matter at all.
I feel looked after very well. A couple of times I have asked for some paintwork to be touched up which Sytner have done on the spot. Great stuff. Teas, coffees, wifi and magazines are great in the waiting area. I like the YouTube vids of the work ca
Very smooth process
I was informed I required 2 rear tyres - car has only done 12,000 miles. He said the tyres were through to the metal and I should see this from the video. No video sent or resent as promised How do I know this was true as no proof
The team at Sytner High Wycombe are always so helpful. Special mention to John and Ian Jones
No fuss, no bother, good job and nicely cleaned! Took advantage of a 90 minute slot. Fist time i've used this dealership, a far better experience than my previous dealer
Service is quick and efficient. Lounge is comfortable with coffee and biscuits!
John in service was very good
Nothing more could have been asked of yor representative
Service performed quickly and efficiently.
mostly excellent..but there have been moments where they drop the ball.
All went well but wish I had been offered a courtesy car!
All aspects were explained fully. The warranty items were dealt with well and I left feeling my custom was valued.
Never let me down
Collected the car and fixed the issue
Brilliant the service advisor Sean who was dealing with my vehicle was polite and very informative.
Sytner's records were a car and four years out of date! Had the booking been at the local BMW / Sytner's - staff would have known the situation. Ian Jones our main contact sorted out the confusion. The latest car required new brakes, no time wasted!
Why try and charge me £99 to tell me how much more you are going to charge me to fix the issues. You eventually waived the fee. My spend was over £800 in the end.
The job was done promptly and things were well explained.
Excellent communication and updates from the service staff - Kate Restall on this occasion and the technician who worked on the car and took me on a test drive to make sure I was happy.
Every time I go to High Wycombe sytner I feel comfortable and respected. Great staff.
Unable to contact salesman when problem with car. Despite sending him several emails.
Completely met my expectations
Very good service and information from Luke. He really knows his stuff!
Things were very smooth all the deadlines were met, friendly atmosphere
The service was completed as requested and a BMW / Mini courtesy car was provided.
Very professional and pleasant experience. Efficient too!
Booked car in for winter wheel swap and to replace door seal at the same time. The day before it was due in they phoned to confirm seal part, and unsurprisingly couldn't then get the part in time. When I booked it in I was assured they would have it.
Normally excellent service but a fail this time. The work carried out was faultless but the agreed work wasn't done and had to leave the car for it to carried out and revisit to pick vehicle up. Seems to be a training issue.
helpful and flexible with bookings and the work is completed fast.
Super no waiting around and all completed on time and you could tell the car had been properly serviced. Plus the coffee is good.
I was not called back the next day as promised re my handbrake query. The price quoted for replacing a torn door seal was extortionate.
Quick efficient polite . All good
Everything was well organised and waiting time was minimal. The waiting area was comfortable and the coffee service very welcome.
Everyone I dealt with was excellent from start to finish. It's the second time I've bought a car from Paul and wouldn't hesitate doing it again.
Good service, no issues.
My most recent work was done efficiently ; but I found it was costly ( around £1000.00) - and for that level of cost I would have expected easier/more facilities to give me a lift/provide me with a courtesy car as this is a vital issue for customers
Nic found a car that was better than I was looking for and still in my budget.
the 90 minutes MOT took 105 mins by the time my car was ready.
Reported issue with Coolant level reporting low on very cold mornings - this was no addressed or looked at.
Brake light warning shown on my screen again. Booked it in for another check. This time a fault was found with the sensor and it was replaced while I waited.
Very good and I'm very happy
Sytner offers a complete range increasingly cost aware reliable services. Gone are the days when I was subjected to disc brake changes in addition to pads? I did try to buy windscreen wipers at the shop but was staggered at the marked up price.
Advisor took time to explain what the issue was, and my car came back fully valeted inside and out, always nice.
Easy on line booking great service
Was also impressed with the car health report that I wasn't expecting
The arrangements all work fine. The location is comfortable to sit and wait, with coffee and tea available. The work on the car is very pleasing; even after just and MOT test it feels as if it runs perfectly.
Per Taylor and everyone else at HW are always very helpful. By far the nicest garage I have ever had experience with, hands down
The gentleman there gave me some papers about the inspection and health check and all that and it stated I had my windscreen fluid topped up, which was nice, but the car wash that it suppose to be done didn't happen ...and was written on the sheets.
Overall excellent service, but my car was sent back with issues (casued by the service) which had to be addressed later
When I booked the car in, I requested the cost for the required service and was told the price would be £106.38. Actual cost £760.56
It was all due to Mr Roger Davidson who is excellent
Per Taylor was extremely helpful in sorting the problem out with my X3
All memory settings wiped
Completed efficiently as planned with video report.
The way I was looked after
Communicated with me to advise what was going on and kept me up to date with progress.
The staff are very helpful.
All issues were dealt with
Answered all my concerns
Onboard computer was not reset correctly so I did most of it myself, but tyre indicator is still wrong. I think assist should invite you to sit in the car and wait nearby, rather than simply show where it's parked.
First service carried out efficiently
Efficient and friendly service
BMW should have tightened the hand brake as part of the MOT - this seems to have been missed from the check
Part was ordered and fitted within a day or so and was completed to my satisfaction.
Work done and completed as promised
I was very disappointed with sales manager Bruno Piney
Issues resolved completely
Have always had excellent service
In the above but Roger was fundamentally the catalyst. His customer service is brilliant. I thought the detail of the videos the team provided were extremely informative and which game me confidence on the diagnosis and work that needed to be done
The only thing I put against complete satisfaction is that the service is rather expensive, but it's a good service and one gets what one pays for.
Routine service with no untoward surprises.
Unacceptable labour charges on limited repairs
Good service team, always helpful & professional. Sometimes the wait to see someone is frustrating when you can see the car is done & ready for collection.
Efficient service and car returned clean the same day.
Not completely satisfied as I was still on site 45 minutes longer than originally stated when setting expectations, this impacted my work schedule.
They carried out the change to winter tyres very efficiently
Pleasant customer service. As expected of bmw
Fast Efficient and Very Friendly
Very satisfied with service personnel , although I would have preferred to know in advance that the software update would effect all my idrive and seat settings
Always very efficient
Extremely satisfied. Excellent customer service.
Your customer service representative was supposed to come back to me about the condition of my alloys on my X5. To date, still not heard anything.
Per Taylor has been a great help to deal with at not just this occasion, but also couple times before.
Service completed on time.
Service was good, but you don't know how to treat your customers...
Service engineer respected the vehicle and changed the tyre without scratching the wheel as requested. Also I had phoned in the morning and they did the job in the afternoon- excellent.
Everyone seems pleasant and the video was intuitive. Whilst I accept this is not part of the service, I would have liked my wheel alignment checking as the car has always seemed to pull to the left since I've owned it.
These guys are good ! They answer the telephone, ring you back and give you straight answers. Sounds simple but so few garages are like this. Easy to park, good facilities whilst you wait (seating area, coffee, wifi etc.). Very pleased.
All issues resolved
The body shop team was meant to come back to me for a quote to repair an item, and I have not heard from them. My roof and book somehow are touching when the roof opens.. rather annoying and they did not have an answer to solve.
Two issues that I raised were not identified and resolved, and not for the first time. Very frustrating and I'd expect more from the team to identify and isolate such issues.
Nice to have a follow up call
Managed to get all my work done with out interruption with my laptop while waiting
Reception was very friendly and helpful, explaining the position.Both Katie in the service team and Jeremy in Sales did everything they could to help me out with issues and getting me a) home and b) over to another branch to test drive a vehicle.
Roger was a pleasure to deal with.
They explained everything to me especially when I called regarding comments on the video check I received.
I got what I needed, the sales person involved made the difference for me - previously I visited Sytner Maidenhead but didn't find any support or creative solutions with the challenges I had with the part exchange of my old BMW
I want to mention Ian Jones and Roger Davidson who both provided a fantastic customer experience. Roger was fundamentally the reason why I even considered purchasing a new car and Ian make the experience thoroughly enjoyable.
Very good service, subject to the headlamp condensation mentioned above.
It fulfils all my needs
Nice helpful staff ! Car all ready and nice and quick pick up .
The showroom at this centre creates a pleasant atmosphere to view the cars and options available. The delivery process was very smooth with just the right amount of information about features on my new car. Overall a pleasant experience.
Ian (sales) and Roger (service) have excelled throughout the process. A difficult trade-in ( see note above) but in any case, the professional approach, product knowledge, and 'culture' within the branch are a perfect match for me
BMW Sytner team met my requirements from both specification of my car to the delivery of the car. The end to end journey was made simple.
There was no pressure to buy the car that we had chosen, which made the experience more relaxing, but Alex was available to answer any questions, without pressure.
very satisfied Alex made it so straight forward ... A big thank you to both Alex & Chris
Absolutely satisfied with the service received by Rupert
All done on time
Promises all kept
Sales executive was helpful and patient during the order process as I made a number of changes to the spec over a couple of weeks. During hand over whould have liked more time spent on explaining all the technology.
Staff from sales and parts collaborated to assist me with purchase and fitting of bicycle rack, including a demonstration video to refresh my memory at a later date. They kept in email and phone contact and addressed queries in a timely manner.
There was no motivation or excitement of spending 46k
The car was beautifully presented and ready to go.
It was so good that we've recommended Ian and BMW to all our friends.
You look after your customers you let them know everything you keep the customers updated with everything that's going on. 100% very special experience you gave me buying my new car.
All good and made to feel special.
Bruno Piney provided good support in meeting my requirements in terms of finance and what package I needed for the car. This is my first BMW, after 20year of Audi....its a positive change
We were made to feel very special and that custom is important.
Friendly efficient staff. Nice location.
Extremely personable staff who answered all our questions and made the experience of visiting the Centre enjoyable.