Loading...

ABOUT Sytner High Wycombe.

Find out more about what we and our team get up to.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Steven Richards

Head of Business

Lorna Muir

Financial Controller

Nick Williams

New Car Sales Manager

Daniel Lingwood

Used Car Sales Manager

Jeremy Page

Used Car Sales Controller

Ryan Price

Business Manager

Alun Clarke

Service Manager

Doug Smith

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great people kind and pleasant makes life easier 5 star

Service

Overall, the service appointments I've had have produced the right outcome of having a car that is fully operational with the minimum of fuss.

Service

Service always good

Service

Welcoming staff and efficient

Service

Keeper me informed very polite & professional

Service

Service experience has always been great but less so this time. On collection vehicle still shows that it requires a service on the dash notifications and the windscreen was cracked also. I reported the screen Issue and await a call still.

Service

They make an effort to treat you with respect and to make the whole process of having the car fixed as smooth as possible.

Service

No issue with service

Service

per was very good

Service

Easy to book service etc.

Service

Pleasurable experience, everything went to plan and called when car was ready. Quick easy drop off, everything that would be done clearly explained and costed. Small wait on pickup due to busy time but not too long.

Service

From the moment you book in to when the car is ready to collect you are kept informed of what is going on how long it's going to take to complete the service.

Service

Vet efficient process with transparency

Service

Once attended to, the MOT was done on time and without problem. The only issue I have is that the receptionist picked up the phone as I arrived at reception and kept me waiting for about 5 mins while she chatted!

Service

Had to wait for over half hour to be served initially however after that everything ok

Service

The car was left at 8.45am by my husband and a courtesy car had been arranged. When he checked in he was told he was too old at 86 for a courtesy car . He was however chauffeured home. The car was not ready at 5pm so was left overnight.

Service

all problems were resolved

Service

very easy. able to wait for service to be done.

Service

Absolute delight to deal with. Professional and everyone I dealt with provided outstanding customer service. Extremely satisfied with the service provided.

Service

The staff are friendly, helpful and very courteous

Service

I've not had such good service from this Sytner dealer compared to other BMW main dealers.

Service

No dramas, very quick and efficient process

Service

Team (Per) was great - v professional and aimed to please

Service

Everything went smoothly and the staff were helpful and professional

Service

As above, interior was left gruby and trim was not refitted correctly.

Service

Expensive.

Service

Really good, friendly service. I was kept informed by John on Service Reception all the time

Service

Efficient service. The fault i reported wasn't fixed during the service, but when i demonstrated it upon collecting the car, the team were very quick to book it back in to resolve it.

Service

You've found faults in the car which where not there as I latter got the car assessed by my personal mechanic.

Service

good service

Service

Dealt with quickly and nice waiting area with wifi access

Service

On time and quick

Service

all very good

Service

I was impressed with the outcome. The process wasn't perfect but the intent and outcome surpassed my expectations.

Service

Service staff very good, pleasant, helpful and accommodating. Explained everything clearly. Did what they said they would when they said they would.

Service

Excellent

Service

I have not driven my car very far since my service so I hope that the glitches will not reappear over the next few weeks

Service

Excellent customer service.

Service

Very satisfied. Sytner are impressive and the most competent BMW garage I have found. I wish my local BMW garage was half as competent as Sytner. For me, the extra effort to travel to them is justified every time.

Service

Quick and easy. Suggested it would be more efficient to buy service pack.

Service

because I was completely satisfied.

Service

Completed in and kept up to date with progress

Service

Great job

Service

service etc completed to perfection as always

Service

car had a rattle. Collected car then drove 2 miles before hearing rattle again. Turned round to return car. The car hadn't been tested after repair. Not acceptable. Took a bus there, son took me to collect car. Driven home & car del.

Service

The manager treated me with respect .

Service

Generally a good dealer.

Service

Sytner High Wycombe had nothing to do with BMW not being able to make parts so none of it is their fault.

Service

Courteous and prompt service

Service

Would have been completely but mechanic/cleaner left oily marks all over both arm rests in front.

Service

Overall very good, but it took circa 15 mins post my appointment time to be seen my allotted service manager (whilst other members service team were milling about). Bar this, the service I received was excellent ..polite, friendly and professional

Service

My car still has the same issu, feels very light on front when driving

Service

My first experience with this dealership was poor, however this time once Roger Davidson took charge there was a great improvement.

Service

As above. The technician was happy to release a car with a known brake fault. I told him at the time I wasn't happy with the service and he informed me there was nothing more he could do.

Service

Job well done but very expensive

Service

as above - very well run dealership

Service

Good communication. Friendly staffs good service

Service

They should have known a lot of works covered by warranty

Service

Welcome and service was carried out very professionally, but as pointed out in a separate email, I made a suggestion based on a slight accident I had after collecting the car from a non marked car space which was very tightly parked.

Service

Per provided great customer service and was really helpful.

Service

Service representative kept me informed on cars progress. Car cleaned on return.

Service

Have never had a problem with getting an appointment or quality of care

Service

they were polite and dealt with my service letting me know when it was ready, I also had a lift home as a loan car was not available.

Service

Disappointed with the quality of the car sold. Your quality control was significantly below what I would expect from a premium brand.

Service

I have now paid twice for the Drivetrain error to be resolved and it is still there despite Sytner High Wycombe having kept the car for over 4 weeks now and they still can't figure it out. Quite disappointing given they are a BMW specialist

Service

Courteous and expert service

Service

Had a few issues once car was received

Service

Everything went well, I did have one query on an upgrade to the navigation sysytem on the car. BMW told me how to do it, which I did later (but struggled as its not intuitive)

Service

Service was 5*I was kept up to date with the findings and issues encountered were dealt with promptly.

Service

Sat Nav software still not updated to current version

Service

As already stated, we have never received anything other than a first class service from BMW High Wycombe

Service

Good customer service

Service

No fuss, no delays, no surprises, no dramas, valet included. Courtesy car not needed on this occasion, but a very welcome and important option.

Service

Completely satisfied. Everything done efficiently. Luke, the service representative is very knowledgable and answered all my technical questions easily not just about my car but also about the BMW range as I’m considering a replacement car.

Service

If I was not satisfied I would have told you.

Service

Just very on the call and efficient

Service

Dealt with promptly and professionally by the staff.

Service

Same as above.

Service

Very helpful and prompt service.

Service

The car was serviced on time, cleaned and a video prepared.

Service

Efficient, prompt, easy

Service

They did what they said they would do

Service

Sytner's were great from start to finish. I actually live near another BMW dealer in Watford, but they never return my calls (even in an emergency), never can fit me in and have no parking. Synter's were friendly, kept me informed throughout. Great !

Service

Everyone was very polite and efficient

Service

I was told what time my car would be ready for collection and that it would probably be even earlier. However it was half an hour late.

Service

Accommodated a last minute service need, which was good. Friendly staff and nice waiting area with coffee & snacks. Only negative was that my car was actually finished a good 30mins before I left, I had to chase staff several times to sign/pay.

Service

Matt in sales and Harry in service a credit to Sytner

Service

My request was solved.

Service

Friendly staff, very professional service

Service

All good

Service

I have used Sytner at High Wycombe twice now and each time the service was not completed in the allotted time given. This has been an inconvenience to me as I have had to re-arrange a follow on visit.

Service

Not blaming anyone. Intermittent noises persist. My almost brand new M4 is near perfect. BUT noises NOT yet rectified.SORRY

Service

See above

Service

very friendly staff and trustworthy services

Service

SErvice completed in good time and recall issue re steering was also dealt with at service

Service

Great service from the sales agent.

Sales

Everything from the show room to the sales staff to leaving the showroom was a 5 star experience

Sales

Matt is a great guy, very knowledgeable on his product. He went out of his way to help me. I would recommend him to any potential BMW buyer.

Sales

Special thanks to Mark Molloy, Nick Williams and Stephen Richards for the excellent experience they provide.

Sales

Problems started upon delivery of car. Would not be in a hurry to purchase another car from Sytner (which I have now done twice)

Sales

Very happy with the service from Ian Jones, couldn't ask for more.

Sales

When we came to pick up the car it was not 100% clean and polished and then to make matters worse it had three dents on the rear. A new car purchase should be a real high light. £40k is not a small amount to be spending and the experience should matc

Sales

One or two slight snags on delivery which were very quickly remedied.

Sales

Care wasn't as showroom clean as it shoud have been and had to go back to have service light taken off as it was a showroom car

Sales

Absolutely brilliant staff at Sytner High Wycombe

Sales

I have dealt with BMW for every car since 1984 and the last 3 at Loudwater have been enjoyable experiences

Sales

I was the beneficiary of an excellent member of the sales team, Francesca De Cadoza, and was very surprised to learn that she was still a trainee. She was knowledge about the product, enthusiastic, and extremely helpful, particularly on hand over.

Sales

This is the 3rd new vehicle - salesman wants to sell and does not hide like in some dealerships!

Sales

Love my new car. i was not planning on changing so soon but very pleased that Ian contacted us with some great options

Sales

Very friendly and knowledgable staff. Queries dealt with very quickly.

Sales

I purchased my previous car from this dealer and the same sales person . The whole process was very professional and friendly .

Sales

Slight issue with the return of the security payment.

Sales

Irfan great to deal with. Response and helpful

Sales

I had an exceptional experience with Matt Knott. Communication was very good and if Matt was not available one of the team would always pick things up. I wouldn’t hesitate to recommend him.

Sales

everything was sorted out for us and any queries dealt with

Sales

Exceptional care and attention provided by the staff, particularly Chris West who was our salesman. Very attentive to our needs and made sure our concerns were covered then over delivering.

Sales

We had great service from Ian Jones at the High Wycombe branch.

Sales

The salesperson was very accommodating throughout the whole process, especially when I came to collect the car.

Sales

Good customer service and nice product

Sales

Very satisfied. Easy and efficient experience.

Sales

Excellent service from salesman, very patient and not at all ‘pushy’.

Sales

Great service from Dean Nicholls, the sales advisor and the sales team at Sytner

Sales

Superb service from start to finish

Sales

Francesca was really helpful, despite me changing my mind several times.

Sales

The salesman with whom I dealt, Dean Nicholls, did an excellent job and was easy and straightforward to deal with. He was also very knowledgeable about the various models.

Sales

Friendly people who don't sell, they let the car do that

Sales

Great salesman, whole experience was great