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ABOUT Sytner High Wycombe.

Find out more about what we and our team get up to.

Meet the team

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Steven Richards

Head of Business

Lorna Muir

Financial Controller

Nick Williams

New Car Sales Manager

Daniel Lingwood

Used Car Sales Manager

Jeremy Page

Used Car Sales Controller

Ryan Price

Business Manager

Alun Clarke

Service Manager

Doug Smith

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Same as above.

Service

Very helpful and prompt service.

Service

The car was serviced on time, cleaned and a video prepared.

Service

Overall good, though courtesy car availability is a limiter and price (especially tyres and MOT which frankly I can get done anywhere) is a premium - I had this all done at once partly because of the product recall but feel I've been stung a bit.

Service

They did what they said they would do

Service

Sytner's were great from start to finish. I actually live near another BMW dealer in Watford, but they never return my calls (even in an emergency), never can fit me in and have no parking. Synter's were friendly, kept me informed throughout. Great !

Service

Efficient, prompt, easy

Service

Everyone was very polite and efficient

Service

Matt in sales and Harry in service a credit to Sytner

Service

My request was solved.

Service

See above

Service

Not blaming anyone. Intermittent noises persist. My almost brand new M4 is near perfect. BUT noises NOT yet rectified.SORRY

Service

All good

Service

I have used Sytner at High Wycombe twice now and each time the service was not completed in the allotted time given. This has been an inconvenience to me as I have had to re-arrange a follow on visit.

Service

Accommodated a last minute service need, which was good. Friendly staff and nice waiting area with coffee & snacks. Only negative was that my car was actually finished a good 30mins before I left, I had to chase staff several times to sign/pay.

Service

I was told what time my car would be ready for collection and that it would probably be even earlier. However it was half an hour late.

Service

Friendly staff, very professional service

Service

very friendly staff and trustworthy services

Service

SErvice completed in good time and recall issue re steering was also dealt with at service

Service

Took longer than initially stated

Service

The attention and patience that I have received from the team at Sytner has been excellent as they have tried to resolve the issues that I have had with my M3.

Service

I have no reason for not being dissatisfied

Service

Everything done as I had hoped and on time. Friendly staff.

Service

I was impressed with the speed of the service

Service

Able to wait in a reasonably comfortable reception area with tea and biscuits. My 3 series wheels fitted my new car so I am happy. Was shown a video of the correct tyres pressures to set - so that was good. Pity I had to wait until the actual fit....

Service

Professionalism of the staff and a timely and efficient service

Service

Really good; better than expected. Fixed the noisy seat issue and advised on some other issues I had. Had master technician work on the car which was nice. No complaints at all.

Service

Good overall service but one customer service member continued to lack communication

Service

Responsible person dealing with my service was quick, efficient and kept me updated on the progress of my car.

Service

The drivers leather seat had oily marks on it from someone who had been sitting in it, presumable a mechanic. I had two rear tyres fitted and both of them were left with what looked like white grease marks which had not been cleaned off.

Service

No problems experienced

Service

Staff helpful

Service

As usual, the work was done as requested but I was particularly pleased that it was done quickly, at my request, to allow me to move on to deal with an unexpected committment.

Service

Completed on time

Service

On both occasions I had to phone reception, messages were not passed and calls not returned.

Service

Your team are very professional. From being greeted in the car park, the staff on reception. I always deal with Luke Staines - he is efficient, explains everything really well and delivers fantastic customer service - an asset to your team.

Service

Good atmosphere

Service

Service was spot on - I was able to work on site, fed coffee and biscuits. The car was done within the stated window and costed less than I thought, when does that happen!!!

Service

The quoted duration of service was met. A slight problem was pointed out and will be put right under warranty terms, at a separate visit.

Service

Luke looked after me

Service

I was satisfied with the service but the facilities in the waiting area were very poor. There weren't any daily newspapers or up to date magazines at all. When i've been in the past there was a designated employee looking after the customers and the

Service

My car was serviced and cleaned in an hour and a half while I went shopping

Service

Everything was carried out efficiently and on time. The reception staff were a pleasure to deal with.

Service

Attention to detail is vital and Simone ensured I was totally happy with the car

Service

Fast, effective, courteous, comfortable waiting facilities

Service

The parking available on arrival was not indicated or any places free so I had to wait a while for a space to become vacant. Otherwise, no complaints.

Service

See above.

Service

As question 1

Service

They have just serviced both my cars and done the winter wheel swap.Declan was very helpful and so was Allan by giving me s lift home and back (as my wife was sick in bed).

Service

See abive

Service

Could not fault the the service we received.

Service

Appointment was made for next day to inspect possible damage to underside of car. Quick and thorough check revealed all OK and no charge made.

Service

Booked in due to "drumming " noise detected. Front wheel bearings reported as the cause of this - replaced but noise is still apparent - hope the wheel bearings weren't replaced un-necessarily !

Service

See above response

Service

Every detail was explained and carried out clearly

Service

Service delivered as promised

Service

Everything involving the service was explained to me and also sent a text with a video from the technician who carried out the service explaining what work had been carried out.

Service

They did what they promised.

Service

Very satisfied with the service given

Service

Not only did they provide a service to me they no longer provide they sent me a "Get Well" card which is something I most certainly did not expect.Sytner High Wycombe, and the Sytner Group, went way beyond their usual excellent customer service.

Service

When the mechanic reset the service computer after replacing the oil and brake fluid, it caused the front brake disk wear indicator to drop to the 500 mile warning despite having 11mm being left on the pads. I was then asked to pay for the new sensor

Service

Did what was asked and was well organised

Service

Hassle free service and friendly staff. Sales representative followed through the order even after one year of purchase.

Service

i was extremely statisfied as i was given an awesome service.

Service

As always friendly efficient service

Service

You picked my car up

Service

The staff were polite and professional, the showroom and services were great. it was a very comfortable short wait whilst they carried out the end of warranty checks.

Service

Excellent job by the technician (Sam) and good communication from Per.

Service

Space to work whilst the service was being carried out and I was kept up to date with progress.

Service

Personal Pickup service, car valet was great. Kept me informed, speedy.Can not fault them - and will continue using them over other BMW resellers.

Service

Would have been 5 stars but your coffee machine upstairs was out of service and there was no milk for tea,

Service

Good customer service and good facilities. Service completed in good time so waiting was not a problem

Service

Did everything expected at a very fair price

Service

A very professional service from start to finish

Service

Generally good but why did I have to wait for more than 30 minutes before my car even moved from the car park in front of the dealership to the workshop? See comments above - I have 2 BMWs and 1 Mini and would expect to be looked after better

Service

Polite, smooth and professional.

Service

Really impressed with Sytner Wycombe over the last 12 months, get the sense that I'm valued as a customer. Roger Davidson is a really great point of contact in the service department, he's been incredibly helpful.

Service

I was kept aware of the issue ecen though there was a part recall. My options were always explained.

Service

friendliness, efficiency and overall experience form meet and greet to collecting my clean car

Service

Good service

Service

Staff very pleasant and well dressed. Not much done to car but it appeared to be fine.

Service

Waiting over 10 minutes to get the car and when it come they haven’t turn off the Service light of the dashboard

Service

Great customer service, location, amenities.

Service

As above, completely satisfied and very happy with service received.

Service

I don’t know what is so difficult when I said “Please do NOT wash the car”.Yep, you guess it - it was washed.Service chap very pleasant though but still this wasn’t good as I had just had it detailed. I’ve yet to check for swirl marks/scratches

Service

Good service and helpful

Service

The car was unexpectedly put into the service centre for a couple of days and an excellent replacement loan car was provided.

Service

Firstly, as I have already said, I think its very important to keep to the same technician who will know my car from back to front, furthermore its assuring knowing the whole team are very professional in their work.

Service

Boot was not cleaned

Service

They went out of their way to solve my problem and did more than I asked for

Service

Efficient, friendly staff. Great communication throughout. Completed on time, with care and attention throughout.

Service

Per was fantastic, he makes the process so seamless and kept me informed of everything that is going on. He is very thorough in his explanations and made it a delightful experience for me.

Service

we were a little early but no problem and the service department got on with it and we were able to get back onto the m25 and miss the traffic

Service

Excellent service no problems

Service

It takes so long to book a service if you want a loan car - who lives near a BMW dealer? Cannot get a straight answer or talk to any one knowledgeable the reduction in the range of my PHEV - question just gets a feedback answer - "depends on the styl

Service

Good service with prompt attention

Service

I brought my car in with a number of issues and each one was investigated and fixed.

Service

My car was dealt with promptly at short notice

Service

Totally relaxed and happy to put the service of my BMW in the hands of Sytner High Wycombe, knowing that a full personal and highly professional service will be done.

Service

I enjoyed the treatment to me and my car

Service

fixed all warranty type issues, one of which was difficult to discover

Service

My M5 is now ready to drive!

Service

Everything is as it should be. It was easy to book, speak with people when needed and everything was done and ready as promised.

Service

very expensive

Service

There was no problem but they could not find any paperwork for my car the problem was resolved and the service was carried out

Service

Always friendly and professional

Service

service was very satisfactory

Service

I had chosen to wait while the brake fluid inspection was carried out and only had to wait sixty minutes. The car was also washed and vacuumed.

Service

All good

Service

Very thorough and explained fully the issues and solutions.

Service

excellent customer service , i always use the company even thought i live in London central

Service

Helpful and accommodating.

Service

Perfect!

Service

When the service was booked I specifically asked for an auto loan car and was assured that would be what I was given. I was given a manual which actually only had less that 3k on the clock and had been absolutely destroyed by the previous recipient

Service

It was easy to book in.They kept me up to date with calls on how the repairs were progressing and I knew when my car was coming back etc.

Service

I am on my ninth BMW. I had a brief experience with Jaguar Landrover which was very poor so I have returned to BMW.

Service

Would have been completely satisfied if the documentation was correct. Incorrect mileage stated on documents

Service

My car was back to showroom condition after a wash and vac. This is my first BMW from brand new, previously I have bought second hand cars and taken them to anywhere that offers a good price for a service. No going back now, BMW Sytner all the way!

Service

The mended rattle in the footwell came back after less than two days

Service

Within 2 weeks of the service I discovered: (1) coolant level in the car was below the minimum marker in the main reservoir, I had to it up, and (2) the tyre pressures in all 4 wheels had been set inexplicably (& materially) below recommended level

Service

Friendly and helpful people

Service

keep you informed and make you feel they care

Service

See above re grill. I do know every inch of the car! I was waiting for the survey to mention the grill. Simone was very good.

Service

Car was taken in on time and was returned on time and I was kept updated with how things were going

Service

Service took slightly longer and as we were waiting we were disappointed not to see any newspapers as before...didn’t bring ant reading matter so a little bored.

Service

Excellent ,like personal attention call from the same person a day before who then books you when you arrive

Service

I took the car in to have the new BMW Camera fitted. It was not easy to use and no one at the dealership knew how to operate it. You should not be selling a product which your team have not been trained on

Service

Great service

Service

I was correctly told how long it would take and offered a car. I didn’t need one, but I felt cared for.

Service

The central call centre is terrible. Initial enquiry could not price the service, promised to call back, never did. On final booking I requested a change due to a fault and was hung up on. The call centre is questioning my dealer loyalty

Service

only issue was the time waiting for the cleaning told 15/20 mins took best part of 40 mins

Service

Polite, courteous an professional. Service above and beyond and standard garage.

Service

Fast efficient and friendly cost was good too

Service

Great service from Dean Nicholls, the sales advisor and the sales team at Sytner

Sales

Francesca was really helpful, despite me changing my mind several times.

Sales

Superb service from start to finish

Sales

Great salesman, whole experience was great

Sales

The salesman with whom I dealt, Dean Nicholls, did an excellent job and was easy and straightforward to deal with. He was also very knowledgeable about the various models.

Sales

Friendly people who don't sell, they let the car do that

Sales

Helpful salesman and regular updates

Sales

efficient, nice quick delivery with a video of the new car when it was ready to collect.

Sales

I'd like to thank Mark for being reliable, flexible and responsive. I also appreciate the extra effort that he made in the past few months before the car was delivered. Excellent service!

Sales

The salesman was knowledgeable, efficient, helpful and friendly.

Sales

Chris West & Matthew Howkins made the whole experience of vehicle exchange very pleasurable and I am delighted with the new vehicle.

Sales

Sales representative spent time to go through all the options

Sales

professional and organised. Brought car down from Milton Keynes for us to test drive

Sales

I am happy with the service I had and with the far

Sales

Because I was completely satisfied

Sales

The Sytner showroom is well presented with a vast number of cars, Matthew was able to show me examples of what my car would look like, inside and out, what other options were available. The car arrived ahead of schedule so we have it before Christmas

Sales

Welcoming. Everything as it should be. Excellent sales person.

Sales

see answer given in paragraph 1

Sales

all fine

Sales

Chris Bennett and Alex looked after me so well. They bent over backwards to accommodate me, was friendly, informative kept me informed and up to date on a regular basis in regards to the delivery. Really nice guys. Thank you

Sales

Excellent customer service

Sales

exceeded expectations

Sales

Chris West was incredibly helpful , informative, friendly, genuine throughout the whole process and the whole experience felt very personalised - very much attentive as to what my individual requirements are even to point of driving off!

Sales

See above

Sales

We previously visited the BMW garage at Heathrow and I have to say We will never be going back away High Wycombe there customer service is outstanding, they listen to you as the customer and work hard to ensure they find you the right car.

Sales

Friendly and thorough staff

Sales

see answers above, a very good experience all-round

Sales

First class service from sales team and a nice car at a good price.

Sales

Everything was handled perfectly, and I was looked after throughout.

Sales

Every one involved [ salesman Ian Jones and sales manager ] have been exceptional in the total service provided .

Sales

No complaints aside from that outlined in question 1

Sales

Matt Knott a credit to Sytner - very professional and friendly Matt took the time to listen to what I wanted and kept me informed throughout the delivery process

Sales

Nothing more to say , 5 stars enough said.

Sales

Our salesperson, Matt Knott was welcoming and helpful throughout our purchase & delivery. we would be very happy to purchase again through Matt.

Sales

Staff attention to detail