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Why no valet?
I asked the price of the service and I was quoted £400 before the day. On the day I was quoted £700. So this difference was upsetting.
Because all went smoothly.
A very professional attitude from all members of staff.
I had not booked but just needed a headlight bulb replacement. I was seen straightaway but did have to then wait an hour for the job to be done. Probably due to the Automatic health check even though I had only done 500 miles since a full service.
I thought the whole team involved with my car worked well together
All the staff at high Wycombe I came into contact with were fantastic. Nick Levinson I deal with quite often and he is brilliant, always so helpful and knowledgeable
They are always courteous, helpful and provide an excellent service.
professional and courteous staff
Service experience perfect
Good quality service
Quality of work, car ready when promised and follow up video via e- mail
As above. I felt completely ripped off. Not a nice feeling
Even though I paid for a service pack, I still get charged for extras that are required so as not to get a red light. I had to pay for a vehicle check, only to be told I was close to needing new tyres. Erm, I told you that when I brought it in!
Service covered by service contract and completed as arranged. Sensible CV19 precautions at the dealership.
Efficient and friendly
The service team at Sytner's did a good job. Everything explained well. Timing and communications great.
Because the service team were very professional and did a great job. Easy to get a courtesy car and quick process especially during corona virus pandemic.
Everything went well and on time.
Quick efficient and helpful.
Immediate attention with no delay
Very polite, timely, and good covid precautions
Polite staff and COVID precautions well thought out.
I was dealt with fantastically. Communication 1st class.
I had an emergency situation and they handled it we'll and didn't overcharge me
It was done quickly and efficiently while I waited.
It took a little longer than originally forecast but they did do a little bit more than anticipated.
Easy drop off/pick up Kept informed
All done as promised and ahead of schedule, which was important for my work.
Great service today.
Fitted me in quickly, well organised when I arrived. Perfect explanation of findings.
I liked the video of the service from the engineer.
The staff were very efficient and helpful.
efficient and pleasant in the circumstances
I received a video health check for the car which I found to be informative. The staff were extremely pleasant and followed the Covid guidelines.
My expectations were met.
Very helpful and my hire car was ready to take. A smooth experience.Well done!
It was only an MOT test, but was carried out promptly and efficiently.
All done according to plan, polite, on time
they seem interested in the car and the service
Good service - the service reception man (John?) went "above and beyond" to help.
Always polite and helpful.
Detail to service
Luke never lets me down.
Everything went as well as it could have.
New starter motor fitted quickly and communication very good
The video gave me confidence that the job was completed in a professiona; manner
Professional set up.
The service is excellent as usual
The Team listened to my concerns about the cost and found a compromise, which I very much appreciated.
Prompt service excellent adaptation to the pandemic
everything went like clockwork
Despite the current restrictions, the team were friendly and the work was done to a very high standard.
In my dealings with the after sales team I have found them to be personable, professional and what I expected.
Polite, no waiting, well organised system up and running.
All went smoothly
I think the service is excellent and on the various occasions I have used High Wycombe I feel the valued as a customer unlike some other dealerships.
Friendly service, and efficient given the restrictions in place due to Covid-19.
Sytner High Wycombe and their ongoing services have been the main reason I stick to M cars rather than move to a similar marque. First class across all departments.
Simone, who has looked after me several times, is always very friendly and always only too pleased to help. She never appears to be rushed and is a great asset to the team there, along with all other staff I have dealt with.
Great service overall. Easy to book and smooth on the day.
Despite Covid-19, the booking process was straightforward, and social distancing was well planned, with everything disinfected carefully
My service advisor Sean Vincent was great, dealt with everything professionally and with ease.
MOT handled in a timely manner - with all Covid 19 protocols in place.
Very good service. Met at the door. Good adherence to anti virus rules. Very polite.
Courteous and efficient service. Excellent Covid 19 safety measures in place.
Luke Staines who looked after us and our booking is extremely professional, honest and a credit to Sytner BMW. He is the reason we use Sytner High Wycombe.
Neil the service coordinator really knew his stuff and could answer all of my questions effortlessly. Easily managed a change of scheduled finish time and later collection following lengthy data updates.
Very good service. Polite staff and technicians. Kept me informed of progress.
I feel confident that the motor is in good running order and upto date with the service requirements.
Always great service & people. Great to see how they have handled the current covid crisis
I know my car always comes back perfect
It was all very professionally dealt with and hassle free. They appreciated the distance I'd driven and did the job very quickly.
Again, cant fault the service at all. Everything handled so well from start to finish - professional staff, kept updated etc
Very satisfied with the efficiency
Work completed promptly
All the team looked after me and made me feel important.
Impressed with the precautions made to adapt to Covid (efficient and safe), the video explanation of the issue and the friendly service
Excellent service from Per Taylor and his colleagues at Sytner High Wycombe in resolving yet more faults on our BMW 335i
Quality service. Friendly team and great care taken around the distancing
Although there was a problem with replacement mirror, Neil kept me informed of the progress at all times.
Everything done as agreed, finished early, good vehicle state and safety check report provided.
Service carried out quickly and on time. Would have liked to have known in advance that the service while you wait was back in operation. Surprised to find out it was when I arrived.
This service was better than pre Covid.The booking in and dropping the keys off and collection was much quicker than before Covid
So Easy, So Quick, So Friendly.
Booking was easy, the dealership was clean and tidy, staff are courteous and welcoming, their systems are well organised and it was overall a pleasant experience.
Friendly welcome and good service - shame the coffee machine was not available - but understandable in the Covid-19 times.
because I was very satisfied!!!!
There's no other rating I can give as I cannot ask for more, and that goes for previous visits going back over 10 years
The service was conducted smoothly.
Brilliant customer service.
All work / Service completed without any problems
Had to redo all the paperwork In spite of having done it all online. Last minute queries and mistakes in the figures. Having to wait over 3 weeks for the returned car to be collected Limited explanation of the cars onboard features
As above, plus the ordered car was delivered to the centre quite quickly and I had possession of the car a week after the test drive.
Despite the Covid regulations, the service was brilliant and everything went through easy. This was my third time buying a brand new car, my first with BMW. After the service I received, this was by far the best! Well done to Chris B too!
No problems encountered.
Ian Jones is a great guy - listened to our requirements - and brought us well selected number of options
helpful with making the decision on the model of car and what was readily available.
I found the whole experience very professional.
Great service despite pandemic Wanting to find a good solution Worked hard in support so thanks
Staff very helpful, no hard sell, pleasant experience
Always going to be difficult/different experience with Covid, but Chris did a great job
The sales experience at Sytner High Wycombe is always a good one, the purchase and delivery was flawless and to a high standard.
I was so pleased with purchase and the car was delivered to the centre Chris had lots of time to answer any questions even though he was very busy he didn't show it
Excellent sales executive - personal touch really makes a difference - made to feel individual not just another customer
Great customer service during this difficult time with COVID
It was a very difficult time for everyone in the world, and with all car produce stopped too, it was a lengthy problem to overcome. Everyone at BMW were very helpful and sorted it all out with Mobility for us in the end
Despite the recent difficulties with COVID Sytner High Wycombe did very well
Completely satisfied with the purchase. Allowed a solo test drive to evaluate the car, worked out a spec with the salesman, and negotiated an agreeable price. Kept informed on progress. At Delivery/Pickup, everything was as expected.
All down to the personal approach of Mr Mark Molloy at Sytner High Wycombe. He is thorough, understood my needs and tailor made the car and the various aspects of buying. A seamless service and i cannot thank Mark enough for his help.
I collected my car during the COVID crisis, although I didn't get the experience of being shown how the car operates due to social distancing, the salesman was very professional and helpful and it was really easy
Seamless and in difficult times Ian delivered on his promises.