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Very good service and attention to detail.
Really poor customer experience, no manager on a Saturday - probably the worst experience I have ever had (and I have owned many high value cars in the past) absolutely unacceptable - you don't expect your pristine car to come back damaged !
Didn't undertake work that was not necessary
Did all the work
No problems and no unpleasant surprises.
The Team at High Wycombe are awesome, just brilliant. It is a joy to visit them. All the staff make an effort, but Ian Jones in Sales and Luke Staines in service make me come back to Sytner every time, they are naturally exceptional.
I considered the price was a little high for what was done to my car.
When I was initially booked the service, I was expecting to pay for the oil service, as indicated in my car. Upon completion f the service, I was somewhat surprised to be given a much higher bill.This is not good customer service.
After the mess up with my last car then I'm really happy and impressed with all Ian and the Sytner team have done . Thank you
blue stains on seats still there
Sytner have serviced my car for a number of years now; Since I moved into this location. The service team have always been outstanding and the work to the highest standards as one would expect.
The service agent that helped me was extremely friendly and made time to explain my car's servicing requirements. He then made sure I was comfortable in the lounge area. The technician servicing my car provided a very thorough assessment via video.
Good service although took longer than I thought and I spent some four hours waiting for the car
I paid nearly £100,000 for a car and I received £1 service and customer care Unanswered telephone calls, emails and texts . A brand new car delivered where no one knew the features but worse it was unfit for purpose - and still is !! But nobody cares
Mot done on time, clean car delivered back. Job done! ??
John answered all my questions fully and ensured the work was completed on time.
Everything was fine
MOT carried out promptly
go the extra mile for customer satisfaction.
Prompt and efficient
super service in every department, thank you
Too expensive and mistrust, I won't ever use a main dealer again. Due to my car being new and warranty work was needed I said go ahead with its first service. You were £316 and Stephen James near my office was £400, a lot for oil and a filter!?
Staff very helpful and efficient
Great service by the service team
Always well looked after and time given to explain things if required.
Good communication, liked the video
Excellent staff, excellent service.
Service completed under service plan, nice loan car and good communication.
They reacted fast with replacement car and fixed the problem without delay. Especially thanks to sales guy Mark Molloy who took control of the situation.
It took longer than I was originally told.
Per was very helpful. I did have a fault that that not been resolved when I picked up the car but he organised a car for me whilst the garage resolved the issue. So all is great now.
Great advice from Per
I really wanted to compare another m4, I stated to the service manager, that this will be the last time I buy a BMW, the amount of time I've had it bring it in and the same issue aren't fixed.I drove an experience car M4, totally different for 10min
Great service from everyone I encountered and the waiting area was very comfortable.
I understand the thinking behind sending the video after the service but you need to improve this by having somebody who speaks intelligible English doing the voiceover. It was irritating to have to play it more than once. Better not to try to do thi
Great service as always from John F and always get a warm welcome form Ian J.
On the whole very professional service
Speedy service and kept informed about what was happening
Professional and attentive service
Go gob every time and good coffee
Completed the vehicle check in the time they said it would take and sales staff were very knowledgeable and able to help us with all our queries.
Would have been nice if you could get a like for like when getting a curtesy car. Also it's such a long wait. This could potentially make me want to go elsewhere . The team are great tho. Very polite and caring and always happy to help.
Service & MOT visit went to plan and time frame.
Great service from beginning to end
Handled my mot very efficiently
Always professional and willing to help
The general service was very good from the dealership. However I An not very happy regarding the response from the dealership.
It took a little bit longer than expected.
Service completed. Fault identified, fault repaired under warranty, car washed & vacuumed, car collected and returned home. All good!
everthing was finished when they said it would be, Excellent
Car was on recall but made easy
The bill was very high and I would have liked the service rep to explain the breakdown of the charges.
I was very satisfied - nothing to add
Tghe software snag seems to be resolved.
As always the team looks after me well, from Sales (Ian Jones) through to Service (John Seymour)
Because all went as expected.
Satisfied with everything, from booking service to collecting car
I brought the car in for a 1000 service at 0945. At 1045 it was collected. I was told when booking (via a switchboard in Leicester - bad move when wanting a service in Wycombe) it would be 90 minutes. I left at 12. I should have left at 1130.
Professional and courteous. Good work on the car
Service receptionist was aware of my time constraints and did everything possible to help me
Highly professional approach all round, and an absolutely fabulous valet
No problem with service from Bodyshop.
Extremely happy with the service received, both for the car, and personality,
Mechanic Ben Anson done a sublime job.
I felt that the service was good overall but the locking wheel nut for my car was not put back in my car. After discovering that it was missing I attempted to call Sytner High Wycombe several times and the calls were not even answered.
The service I received was as expected from a brand like BMW. Any questions/concerns I had were addressed and I was supported through my decision at every stage.
Good quality of service but above all excellent communication from the service team and the manager who I felt looked after my interests.
My only issue was this was the second time in two weeks that the car had to come in for repair and it is only 13 months old
MOT and warranty check completed quickly and efficiently
I felt my car had been dealt with swiftly and hide been kept informed what was going on .
Not sure which system failed but it was clear that my details had not been received by styner fully before I arrived. So my car had to stay longer than I expected as the part was not available.
the service and checks went extremely well and I was satisfied with the work as described.
The replacement tow bar was poorly fitted - six screws were left off the rear bumper that I could see, and I'm not a qualified technician! The car was not serviced when it was agreed with the service representative that it would be.
Courteous, professional & efficient service every time. I always recommend Sytner High Wycombe for Sales, Service & Parts.
Agreed work wasn't carried out.
As above. When we came for the follow up the new lamp was fitted to the car the moment we were about to go on holiday and this meant we could take our car instead of the rental car. This was well before promised so we were chuffed to say the least.
I was surprised that the wheel replacement was not covered by the 3 year warranty.
Initially disappointed that BMW has withdrawn the "collect & return" service for private / non lease customers. Sytner proved extremely helpful in assisting us circumvent this issue. It turned out for this service I could have waited at Sytner.
As above. My biggest frustration was chasing BMW and Enterprise.
We have been with the same branch for a while now and the familiar faces and the relationships that we build were still sustained. They continued to help us find the right car.
Felt with the problem well
Everything as expected. Received a lift home
They have been honourable, honest and bent over backwards to be fair to me
Car was not cleaned properly also my dash cam was unplugged....Why..??? Also countdown to service inspection light not reset after service but on asking there's a charge for that....again Why...??
See above: Overpriced, couldn't remedy problem with tailgate, replaced a cabin filter that had been used for 6-months / 9000 miles of driving and over-inflated rear tyres.
- I was not fully impressed in receipt of my car as i wasn't contacted closer to the time to indicate that the car would be ready. I was also promised a call for my tyres which never happened.
attended to by courteous staff , nothing to complain about
Clean, friendly & welcoming environment with excellent facilities & capable staff...
The feedback I get from the service department is good and gives me confidence that the work has been carried out correctly.
The video's report is very good. Shows exactly the work that was carried out.
Car was booked in at a time to suit me and was valeted after its oil service.
Everything went well. Friendly and knowledgeable staff, who always want to help.
nothing went wrong
Work carried out promptly and as requested. Not much to add.
They resolved all the problems.
Dirt on seat, being rectified. Steering wheel needs reprogramming too
All the hassle is sorted by the staff
Eveything was done but car now has a tapping noise from the front that was not there before
Very disappointed that my car was damaged during the initial repair to my defective bootlid, meaning i had to take time off tobring my car in again to get it repaired
The service was great, very professional we could see you the video footage, there was some damage to our car whist in the dealership which has since been rectified
Problem with air conditioning handled efficiently. Kept informed at all stages. Replacement car provided as part had to be ordered. Health check proved very useful.
I (foolishly) decided to replace tyres along with my mot. The center claimed that they couldnt remove the wheel nut as it was too tight and quoted £90 per wheel! Took it back to my local workshop, nuts removed in seconds and tyres replaced no problem
Job was done fairly quickly but disappointed with treatment of my car.
The attention to detail regarding all aspects of the servicing is clear . This is additionally supported by the video that accompanys the report .
As mentioned whole experience was amazing and I was very satisfied with whole process. Tor Ryan was superb and explained everything I needed to know about my m135i.
Brilliant service. Very polite
There was a minor and random build fault in our brand-new G31. The staff in Sytner BMW High Wycombe resolved the matter to our complete satisfaction in a diligent and professional manner. Well done.
Appointment booked very easily & staff knew I was there to wait for the car to be serviced and what time I had for it to be ready.
My technician and Luke my service rep were great, but as I said above the courtesy car situation is ridiculous. My journey after I dropped off the car was 3 buses home. The wash at the end of my service was awful Windows & bodywork smeery not good.
The guy who served me was very good
great service from Sytner High Wycombe
all on time
fast, polite, efficient.
Friendly and helpful staff
They listen carefully and endeavour to get to the root of the problem
Notice in advance worked within requirements and very professional
Because Per put himself out to help me in time of need, and had to repeat same a week after it was meant to have been done, and was similarly helpful.
Previously had a poor experience and most recent experience was much improved and back to the level of service expected.
Great service and professional colleagues
Service Good and very helpful What more do you want to say
Job done while whaited
I'd clearly asked for car to be back by 16.30 as I had to go out, and it wasn't until 14.30 that I got call to say it couldn't be released that day. When I asked about curtesy car was told would have to speak to lease company.
Friendly good service
Everything from the way I was received to the completion
Answer as in question 1
The service advisor was very polite.
Work done on time
It was brilliant.
My service was completed in the time predicted and with no problems or issues.
I was dealt with in a very satisfactory manner.
The issue was identified and resolved without any fuss.
Everything went to plan - no problems expected.
Friendly and polite as well as kept me informed. Got the car in quickly etc which was helpful
Work performed on time. Request for car NOT to be washed was complied with.
In addition to the scheduled work I thought the car would need a new set of tyres. It did, and Sytner managed to get and fit them all in the same day.
They were pleasant but did not resolve my issues and I left as dissatisfied with your product as when I arrived.
Good job by Luke.
Battery replacement appointment offered with in a week
The whole experience was excellent
Disappointed that if we need a loan car this can mean waiting many weeks to book the car is. Software problems have meant returning the car on a number of occasions
Duration of servicing over -ran but not too big an issue for me on that day
Because it could not have gone better.
Service lived up to my expectations for this brand
cannot remember any bad experience. have not used dealer for long time. run cars long time out of warranty and use expert BMW independants-cheaper so cannot sensibly rank answer will give a 4 if you let me finish
prices on the website for the specified service items was not the same as the actual price paid. Service manager admitted there is a standing discrepancy - not really good enough for the premium paid.
Job done well
Great care. Kept aware of timings, and well looked after
The service the car received was exactly as expected. There are facilities for those of us who need to work while we wait. The service was done on time and the car cleaned as well.
Engineer tried to fob me off with bland assurances that he had fixed a problem when he hadn't
Not completely satisfied because car developed a fault, and it could not be rectified in 1 visit to the garage
Good communications and efficient service
I would have been completely satisfied if i had not had to return as the log book had not been completed and the service light had not been reset. Luckily I was only half an hour away.
Work was Ok, service menage very attentive, but centralised call centre a disaster
When I asked to speak to a manager they took my issue seriously after 4 failed attempts to resolve issues with my vehicle and couldn't have been more helpful, going above and beyond to make sure I was kept informed on what they were doing.
The service work was done very well but not having a car collection service is really inconvenient and spoils the otherwise great service
Everyone attentive, polite and welcoming
a good experience from dropping the car off to collection,met at the door on arrival and even gave us a lift to the town centre whilst we waited to collect the car.
The customer service was excellent. The service on the vehicle itself was also excellent. However, there are some issues that the car appears to have that were not addressed and despite being promised a call back, I was not given one.
Alex Stanley-Davies at High Wycombe provided a great service throughout. He was very responsive, gave good advice and was a pleasure to deal with.
Really good all round service
From beginning to end, I received excellent service from Rupert Hartley. He made the car-buying experience enjoyable and manage to find me the ideal car that I wanted at a great price. Thank you, Rupert and thank you, Sytner. Will be back again!
Almost everything went as it should. Slightly bemused at the amount of communication from the BMW factory detailing the progress of my car along the assembly line - despite the fact it had already been built. Overall BMW - could do better!
The whole process was made easy. There was no hard sell, just great advise and we ended up with the car we really wanted. Excellent.
Everything from start to finish was really thought through and it was an absolute pleasure to have purchased the Z4. I am not an easy customer to please but I found everything that I wanted, Chris was extremely professional and polite.
People in the dealership did what they said they would do. Realistic commitments given and met.
Great service from Alex during the transaction.
Sytner High Wycombe provided first class service at every point
The process was straightforward and I was kept informed at all times by my sales executive. At no stage did I feel pressurised into making a decision and I felt comfortable that I was walking away with the product I wanted.
New car Salesman, Matt Knott, was incredibly helpful from the start of our most recent experience and when we couldn't find the exact car we were looking for, Matt went the extra mile for us - and came up trumps ??
Car ready on time, all pre work completed and paper working signing kept to a minimum
Sales person was exceptional helpful
Straight in took 10-15 minutes and everything explained to me
Chris Bennett at Sytner High Wycombe was most helpful in finding the car I'd been searching for over a couple of years. He solved any questions promptly and took initiative to make the process as smooth as possible. He even did a fab' secret reveal!
We couldn't ask for a better person from BMW to help us with the new car. Alex Stanley-Davies is experienced, helpful and listened to all our requests. He has made the whole process very smooth and easy from initial chat to getting the new car.
Very professionally managed by Alex and Yatin
good customer service
I was supported by Chris Bennett during this process. Chris found me the perfect new car at an excellent price. The initial sale and subsequent handover was very smooth and simple.
Very smooth process. Communication was very good.
As stated above many mistakes and nothing offered to say sorry.
Very friendly sales man ..... Chris Bennett he took his time to get the vehicle we wanted..... took his time in a very good explanatory of everything we asked
Excellent service by Bruno - sytner high Wycombe
Superb sales service and follow-up
Completely satisfied. Car purchasing was made effortless by the way Mathew Knott went above and beyond to find my girlfriend and i the perfect car for us. In fact he actually amazed us with the car he was able to find for us!
Three members of your staff were involved in the purchase of my car and I can't fault them
The personal attention to me as a customer
Matt the salesman looked after us very well and it was very stress free
The sales staff were always very knowledgeable, helpful and efficient.
Easy to arrange test drive; very helpful sales person; good price
great service good price nice coffee but you need some chocolates as well
Rupert was outstanding
Chris really looked after us and made the experience of buying our X1 and collecting it efficient, exciting and special.
Great service. Hiccup with delivery due to a recall and in no way fault of the centre was communicated and handled well. Chris Bennett Was superb, coming in on his day off to enable delivery and collection of the car.
Chris looked after me very well. Coffee, biscuits and a lovely handover before the wonderful reveal! Very organised and stress free as it should be.
Every one most helpful