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Great people kind and pleasant makes life easier 5 star
Overall, the service appointments I've had have produced the right outcome of having a car that is fully operational with the minimum of fuss.
Service always good
Welcoming staff and efficient
Keeper me informed very polite & professional
Service experience has always been great but less so this time. On collection vehicle still shows that it requires a service on the dash notifications and the windscreen was cracked also. I reported the screen Issue and await a call still.
They make an effort to treat you with respect and to make the whole process of having the car fixed as smooth as possible.
No issue with service
per was very good
Easy to book service etc.
Pleasurable experience, everything went to plan and called when car was ready. Quick easy drop off, everything that would be done clearly explained and costed. Small wait on pickup due to busy time but not too long.
From the moment you book in to when the car is ready to collect you are kept informed of what is going on how long it's going to take to complete the service.
Vet efficient process with transparency
Once attended to, the MOT was done on time and without problem. The only issue I have is that the receptionist picked up the phone as I arrived at reception and kept me waiting for about 5 mins while she chatted!
Had to wait for over half hour to be served initially however after that everything ok
The car was left at 8.45am by my husband and a courtesy car had been arranged. When he checked in he was told he was too old at 86 for a courtesy car . He was however chauffeured home. The car was not ready at 5pm so was left overnight.
all problems were resolved
very easy. able to wait for service to be done.
Absolute delight to deal with. Professional and everyone I dealt with provided outstanding customer service. Extremely satisfied with the service provided.
The staff are friendly, helpful and very courteous
I've not had such good service from this Sytner dealer compared to other BMW main dealers.
No dramas, very quick and efficient process
Team (Per) was great - v professional and aimed to please
Everything went smoothly and the staff were helpful and professional
As above, interior was left gruby and trim was not refitted correctly.
Really good, friendly service. I was kept informed by John on Service Reception all the time
Efficient service. The fault i reported wasn't fixed during the service, but when i demonstrated it upon collecting the car, the team were very quick to book it back in to resolve it.
You've found faults in the car which where not there as I latter got the car assessed by my personal mechanic.
Dealt with quickly and nice waiting area with wifi access
On time and quick
all very good
I was impressed with the outcome. The process wasn't perfect but the intent and outcome surpassed my expectations.
Service staff very good, pleasant, helpful and accommodating. Explained everything clearly. Did what they said they would when they said they would.
I have not driven my car very far since my service so I hope that the glitches will not reappear over the next few weeks
Excellent customer service.
Very satisfied. Sytner are impressive and the most competent BMW garage I have found. I wish my local BMW garage was half as competent as Sytner. For me, the extra effort to travel to them is justified every time.
Quick and easy. Suggested it would be more efficient to buy service pack.
because I was completely satisfied.
Completed in and kept up to date with progress
service etc completed to perfection as always
car had a rattle. Collected car then drove 2 miles before hearing rattle again. Turned round to return car. The car hadn't been tested after repair. Not acceptable. Took a bus there, son took me to collect car. Driven home & car del.
The manager treated me with respect .
Generally a good dealer.
Sytner High Wycombe had nothing to do with BMW not being able to make parts so none of it is their fault.
Courteous and prompt service
Would have been completely but mechanic/cleaner left oily marks all over both arm rests in front.
Overall very good, but it took circa 15 mins post my appointment time to be seen my allotted service manager (whilst other members service team were milling about). Bar this, the service I received was excellent ..polite, friendly and professional
My car still has the same issu, feels very light on front when driving
My first experience with this dealership was poor, however this time once Roger Davidson took charge there was a great improvement.
As above. The technician was happy to release a car with a known brake fault. I told him at the time I wasn't happy with the service and he informed me there was nothing more he could do.
Job well done but very expensive
as above - very well run dealership
Good communication. Friendly staffs good service
They should have known a lot of works covered by warranty
Welcome and service was carried out very professionally, but as pointed out in a separate email, I made a suggestion based on a slight accident I had after collecting the car from a non marked car space which was very tightly parked.
Per provided great customer service and was really helpful.
Service representative kept me informed on cars progress. Car cleaned on return.
Have never had a problem with getting an appointment or quality of care
they were polite and dealt with my service letting me know when it was ready, I also had a lift home as a loan car was not available.
Disappointed with the quality of the car sold. Your quality control was significantly below what I would expect from a premium brand.
I have now paid twice for the Drivetrain error to be resolved and it is still there despite Sytner High Wycombe having kept the car for over 4 weeks now and they still can't figure it out. Quite disappointing given they are a BMW specialist
Courteous and expert service
Had a few issues once car was received
Everything went well, I did have one query on an upgrade to the navigation sysytem on the car. BMW told me how to do it, which I did later (but struggled as its not intuitive)
Service was 5*I was kept up to date with the findings and issues encountered were dealt with promptly.
Sat Nav software still not updated to current version
As already stated, we have never received anything other than a first class service from BMW High Wycombe
Good customer service
No fuss, no delays, no surprises, no dramas, valet included. Courtesy car not needed on this occasion, but a very welcome and important option.
Completely satisfied. Everything done efficiently. Luke, the service representative is very knowledgable and answered all my technical questions easily not just about my car but also about the BMW range as Im considering a replacement car.
If I was not satisfied I would have told you.
Just very on the call and efficient
Dealt with promptly and professionally by the staff.
Same as above.
Very helpful and prompt service.
The car was serviced on time, cleaned and a video prepared.
Efficient, prompt, easy
They did what they said they would do
Sytner's were great from start to finish. I actually live near another BMW dealer in Watford, but they never return my calls (even in an emergency), never can fit me in and have no parking. Synter's were friendly, kept me informed throughout. Great !
Everyone was very polite and efficient
I was told what time my car would be ready for collection and that it would probably be even earlier. However it was half an hour late.
Accommodated a last minute service need, which was good. Friendly staff and nice waiting area with coffee & snacks. Only negative was that my car was actually finished a good 30mins before I left, I had to chase staff several times to sign/pay.
Matt in sales and Harry in service a credit to Sytner
My request was solved.
Friendly staff, very professional service
I have used Sytner at High Wycombe twice now and each time the service was not completed in the allotted time given. This has been an inconvenience to me as I have had to re-arrange a follow on visit.
Not blaming anyone. Intermittent noises persist. My almost brand new M4 is near perfect. BUT noises NOT yet rectified.SORRY
very friendly staff and trustworthy services
SErvice completed in good time and recall issue re steering was also dealt with at service
Great service from the sales agent.
Everything from the show room to the sales staff to leaving the showroom was a 5 star experience
Matt is a great guy, very knowledgeable on his product. He went out of his way to help me. I would recommend him to any potential BMW buyer.
Special thanks to Mark Molloy, Nick Williams and Stephen Richards for the excellent experience they provide.
Problems started upon delivery of car. Would not be in a hurry to purchase another car from Sytner (which I have now done twice)
Very happy with the service from Ian Jones, couldn't ask for more.
When we came to pick up the car it was not 100% clean and polished and then to make matters worse it had three dents on the rear. A new car purchase should be a real high light. £40k is not a small amount to be spending and the experience should matc
One or two slight snags on delivery which were very quickly remedied.
Care wasn't as showroom clean as it shoud have been and had to go back to have service light taken off as it was a showroom car
Absolutely brilliant staff at Sytner High Wycombe
I have dealt with BMW for every car since 1984 and the last 3 at Loudwater have been enjoyable experiences
I was the beneficiary of an excellent member of the sales team, Francesca De Cadoza, and was very surprised to learn that she was still a trainee. She was knowledge about the product, enthusiastic, and extremely helpful, particularly on hand over.
This is the 3rd new vehicle - salesman wants to sell and does not hide like in some dealerships!
Love my new car. i was not planning on changing so soon but very pleased that Ian contacted us with some great options
Very friendly and knowledgable staff. Queries dealt with very quickly.
I purchased my previous car from this dealer and the same sales person . The whole process was very professional and friendly .
Slight issue with the return of the security payment.
Irfan great to deal with. Response and helpful
I had an exceptional experience with Matt Knott. Communication was very good and if Matt was not available one of the team would always pick things up. I wouldnt hesitate to recommend him.
everything was sorted out for us and any queries dealt with
Exceptional care and attention provided by the staff, particularly Chris West who was our salesman. Very attentive to our needs and made sure our concerns were covered then over delivering.
We had great service from Ian Jones at the High Wycombe branch.
The salesperson was very accommodating throughout the whole process, especially when I came to collect the car.
Good customer service and nice product
Very satisfied. Easy and efficient experience.
Excellent service from salesman, very patient and not at all pushy.
Great service from Dean Nicholls, the sales advisor and the sales team at Sytner
Superb service from start to finish
Francesca was really helpful, despite me changing my mind several times.
The salesman with whom I dealt, Dean Nicholls, did an excellent job and was easy and straightforward to deal with. He was also very knowledgeable about the various models.
Friendly people who don't sell, they let the car do that
Great salesman, whole experience was great