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Pleasant customer service. As expected of bmw
They carried out the change to winter tyres very efficiently
Fast Efficient and Very Friendly
Very satisfied with service personnel , although I would have preferred to know in advance that the software update would effect all my idrive and seat settings
Extremely satisfied. Excellent customer service.
Your customer service representative was supposed to come back to me about the condition of my alloys on my X5. To date, still not heard anything.
Always very efficient
Per Taylor has been a great help to deal with at not just this occasion, but also couple times before.
Service completed on time.
Everyone seems pleasant and the video was intuitive. Whilst I accept this is not part of the service, I would have liked my wheel alignment checking as the car has always seemed to pull to the left since I've owned it.
Service engineer respected the vehicle and changed the tyre without scratching the wheel as requested. Also I had phoned in the morning and they did the job in the afternoon- excellent.
Service was good, but you don't know how to treat your customers...
Two issues that I raised were not identified and resolved, and not for the first time. Very frustrating and I'd expect more from the team to identify and isolate such issues.
These guys are good ! They answer the telephone, ring you back and give you straight answers. Sounds simple but so few garages are like this. Easy to park, good facilities whilst you wait (seating area, coffee, wifi etc.). Very pleased.
The body shop team was meant to come back to me for a quote to repair an item, and I have not heard from them. My roof and book somehow are touching when the roof opens.. rather annoying and they did not have an answer to solve.
All issues resolved
Managed to get all my work done with out interruption with my laptop while waiting
Nice to have a follow up call
Reception was very friendly and helpful, explaining the position.Both Katie in the service team and Jeremy in Sales did everything they could to help me out with issues and getting me a) home and b) over to another branch to test drive a vehicle.
Roger was a pleasure to deal with.
They explained everything to me especially when I called regarding comments on the video check I received.
I always feel that my custom is important.
Done more or less on time while I waited.
Everything was completed satisfactory.
Managed my expectations.
Came in last minute with a flat tyre & was accommodated quickly
John Feliciano was great - he made sure the work on my car was started straight away and that I was comfortable during my wait. BMW sytner have a nice seating area with complimentary tea/coffee/drinks for customers - great touch!
Simple and efficient
Courteous efficient and highly communicative
well organised, easy to book and collect, good information and feed back
Customer service very polite, MOT was done as quick as possible.
My previous experience was great, and so my expectations were set high and that is why I remained as a repeat customer. This experience has ruined that!
Cars was booked in on time and received back in a timely manner
Great service from reception, Luke, Ian who dropped me at work and the technician who dealt with my car and sent me a video
I waited for my car so access in nice lounge to wifi hot drinks and biscuits and TV so I could work
A while you wait service which took rather longer than anticipated. this was recognised with a reduction in the amount charged.
You carried out all my requests to my satisfaction
Wesley was our customer service rep. I did have to chase a few times for an update but he was friendly and approachable. He did keep my updated towards the end.
The price for investigating a faulty front camera lens was excessive and having been advised that there as some improvement to the very blurred image produced, there was not so. If this price were included in the replacement cost, a far better deal.
Efficient. Kept me updated. Replaced part without any hassle
As smooth as it could be.
Did what I wanted
I was kept informed on progress in sourcing the parts, the staff at Sytner were helpful and made themselves available and the work was undertaken within the time given.
While you wait service - completed on time, comfortable waiting area.
Courtesy car available as requested and car serviced and MOT completed on time.
A dust cap not replaced and readings show 1 tyre is 0.2 bar less than other 3. The video detailed brake pads will need replacing soon unclear whether its front, back or all and no cost was detailed. The service indicator shows one due in 340 miles.
Issue resolved quickly in a timely manner Was kept informed during the days
They usually fix it every time. However on this visit they are unable to totally diagnose whether I have a wheel bearing problem I expect the car to go back into the repair shop again for its semi annual visits to get fixed.
The service was very satisfactory.
Carried out promptly
The vehicle was checked and video of conditions sent and cleaned at the end of the service
Kept me well informed from start to finish. During the service of my car .
All your staff are extremely helpful at all times.
Fantastic service from start to finish!
All done very efficiently. Staff all helpful.
team tried to rectify my issues and get me mobile
Always a great experience, mainly due to the waiting facilities
Organised and good at keeping us informed
Great concierge service as you arrive, not kept waiting, kept up to date the whole way through the service, provided me with an alternative car for the day, good coffee, and fantastic service managers - all in all a 5* service.
You handle the issue of my expired service plan well.
Matt very kindly arranged a courtesy car ... in this case an M4 Comp Pack ... a complete surprise and what an experience
See above. All good!
I have been trying to book a service online for 6 weeks with no reply After being contacted I was asked why did I think the online service has not worked??!! Once booked I was as told that my prepaid service package have just run out! Cost £800!!
Asked garage to look at warranty item (vibrating/rattling door trim) but hasn't really been fixed.
Can't fault - everything satisfactory
My last visit was not up to the usual standards in particular a planned 1.5 to 2 hours wait (MOT, brake fluid and wash) turned out to be + 3 hours.
The staff were friendly and welcoming. They carried out the work as I waited but started on the car quickly and finished the job, together with a wash in 2.5 hours.
Extremely good customer service from Per - felt very well looked after and informed at all times.
This visit was short and completed very efficiently but should not have been necessary if previous visit had been completed properly.
Very good, although there's an issue which has not been resolved after 3 visits.
it was an ok experience
Good product detail/knowledge. Great service received.
Reception friendliness and attention poor and waiting times to be seen not great.
The sevice was fast and all good, however I did have issues getting through your call lines due to receptionists not calling me back after saying they would. However your manager was very helpful and instantly sorted my problem.
Faultless service and kept up to date by he dealership
I realy happy about you jop
Once again Roger has provided a very good service, I was updated in a timely manner to any issues that arose during the work done on my vehicle.
Smooth and efficient service provided
Left to myself for 4hours waiting to discover fault
I think it is expensive, £350 for an oil change! Also I think, I don't know for sure that the car was washed before it was serviced which means the water had time to dry on before I drove away, a small detail but it should be serviced then washed.
Problems that I reported were not conrrectly investigated and service managers did not reply back to me. Again I had to go via Sytner direct to get the matter resolved.
Everyone was extremely pleasant and the whole service was very efficient
My experience was managed by John Feliciano who is an excellent representative of your company.
This rating only reflects the fact that my brakes are squeaking and my engine coolant light has come on since the service. This is not what I expected after a service from BMW and it has been very difficult to book in an appoint with a courtesy car.
Service I've received has been excellent hardly any waiting and my recall complete
Greeted, offered coffee while I waited although I chose to go for a walk. Staff very welcoming
Promptly dealt with my service needs in a professional manner, everything was made very easy.
The handling I've had from Luke Staines and Luca Marzuoli has been excellent
No issues, got exactly the service I was expecting.
The young man who looked after me was polite and friendly and came out to dry my car mats when told they were wet after the complimentary valet
Gave me a lift to and from the shops. Washed my car.
Had to wait a while - prefer days you could approach service reception, give name and hand key over. Now go to main reception, have to then wait, then receptionist fetches you and takes you to the service desk! Everyone polite and get offered coffee,
Again, the efficiency and the manner in which I was kept informed of what was being done, and why.
Service completed as expected, good communication, nice loan car.
All aspects were handled well including rebooking appointment when garage equipment was not working. The environment around the showroom was pleasant to wait and work while MOT was being carried out.
Very good service and attention to detail.
Really poor customer experience, no manager on a Saturday - probably the worst experience I have ever had (and I have owned many high value cars in the past) absolutely unacceptable - you don't expect your pristine car to come back damaged !
Didn't undertake work that was not necessary
The Team at High Wycombe are awesome, just brilliant. It is a joy to visit them. All the staff make an effort, but Ian Jones in Sales and Luke Staines in service make me come back to Sytner every time, they are naturally exceptional.
No problems and no unpleasant surprises.
Did all the work
When I was initially booked the service, I was expecting to pay for the oil service, as indicated in my car. Upon completion f the service, I was somewhat surprised to be given a much higher bill.This is not good customer service.
After the mess up with my last car then I'm really happy and impressed with all Ian and the Sytner team have done . Thank you
I considered the price was a little high for what was done to my car.
blue stains on seats still there
Good service although took longer than I thought and I spent some four hours waiting for the car
The service agent that helped me was extremely friendly and made time to explain my car's servicing requirements. He then made sure I was comfortable in the lounge area. The technician servicing my car provided a very thorough assessment via video.
Sytner have serviced my car for a number of years now; Since I moved into this location. The service team have always been outstanding and the work to the highest standards as one would expect.
Mot done on time, clean car delivered back. Job done! ??
I paid nearly £100,000 for a car and I received £1 service and customer care Unanswered telephone calls, emails and texts . A brand new car delivered where no one knew the features but worse it was unfit for purpose - and still is !! But nobody cares
Everything was fine
John answered all my questions fully and ensured the work was completed on time.
Service completed under service plan, nice loan car and good communication.
Prompt and efficient
Good communication, liked the video
Too expensive and mistrust, I won't ever use a main dealer again. Due to my car being new and warranty work was needed I said go ahead with its first service. You were £316 and Stephen James near my office was £400, a lot for oil and a filter!?
super service in every department, thank you
Personnel service throughout , all staff very smart and pleasant
Always well looked after and time given to explain things if required.
Great service by the service team
Excellent staff, excellent service.
It took longer than I was originally told.
They reacted fast with replacement car and fixed the problem without delay. Especially thanks to sales guy Mark Molloy who took control of the situation.
go the extra mile for customer satisfaction.
MOT carried out promptly
Per was very helpful. I did have a fault that that not been resolved when I picked up the car but he organised a car for me whilst the garage resolved the issue. So all is great now.
Staff very helpful and efficient
Great advice from Per
I understand the thinking behind sending the video after the service but you need to improve this by having somebody who speaks intelligible English doing the voiceover. It was irritating to have to play it more than once. Better not to try to do thi
I really wanted to compare another m4, I stated to the service manager, that this will be the last time I buy a BMW, the amount of time I've had it bring it in and the same issue aren't fixed.I drove an experience car M4, totally different for 10min
Great service from everyone I encountered and the waiting area was very comfortable.
Great service as always from John F and always get a warm welcome form Ian J.
On the whole very professional service
Speedy service and kept informed about what was happening
Professional and attentive service
Go gob every time and good coffee
Completed the vehicle check in the time they said it would take and sales staff were very knowledgeable and able to help us with all our queries.
Would have been nice if you could get a like for like when getting a curtesy car. Also it's such a long wait. This could potentially make me want to go elsewhere . The team are great tho. Very polite and caring and always happy to help.
Service & MOT visit went to plan and time frame.
Handled my mot very efficiently
Great service from beginning to end
We were made to feel very special and that custom is important.
Friendly efficient staff. Nice location.
Extremely personable staff who answered all our questions and made the experience of visiting the Centre enjoyable.
I was extremely satisfied. I have had several exploratory discussions on new BMWs with Mark Molloy over the years and he has always been very professional and knowledgeable. I was delighted to have placed the business with him.
Happy, but BMW unable to tell me whether my car (530e X Drive M Sport) has the 9 or 12 kw batteries fitted and why the X Drive logo on the tailgate is missing and why the E Drive logo has been taken off
Smooth sales process throughout but poor follow-up when I had queries.
Cannot praise Sytner High Wycombe enough
All because of the sales person Bruno, would have given higher if the finance person would have done what they said they would do.
Ian Jones worked really hard to get me the right car and at the right price
salesman was very professional
Seamless purchase no problems thorough run through of the car before driving away.
The whole experience moved smoothly-as it does every time we change cars.
HGreta good old fashioned Customer Relationship
I am slightly dissatisfied with quality of the car and the after sales service
Chris Bennett At Sytner High Wycombe was the consummate professional.
Didn't get what I wanted however went out of the way to pick a particular model with all the features.. especially with Cruise/Control
Always friendly and helpful
we are living in the experience economy, the interactions we have are driven by products, brands and people. BMW is a prestigious brand, with a market leading product in the X5 and the sales executive I dealt with was world class.
It's not perfect
SALES GUY CHRIS BENNETT MADE THE PROCESS AT ABSOLUTE EASE
Much is due to the professionalism of the sales representative Matt Knott. He was business like but not pushy and very amiable to deal with. As for the arrival of the car, it took place earlier than we were expecting and it was all in order.
Car broke down and was in the repair centre for a week or so
Ian Jones goes out of his way to look after customers. This was my 4th purchase in 8 years from same dealership. His colleague Francesca was also very helpful.
We were given complete control of when we collected the vehicle. The offer was great and our salesman Chris Bennett was always keeping us updated
The handover of the new vehicle was efficient and thorough.
Felt hand over was a little rushed and wasn't helped by an IT glitch, so documents we not available on the day. No fault of sales.
Excellent service and attention to detail throughout the process by Matthew Knott.
Our contact Matt Knott was very helpful throughout the sales process and made it very straightforward for us to buy our 2 cars
Perfect. Salesman really knows his stuff and has an encyclopaedic knowledge of the cars and products, has and a very pleasant personality and is not at all pushy. Advice and guidance spot on. Car came on the right day, all present and correct.
Quality cars, Quality service, trusted help and advice. Flexible and available. I have used other BMW Centres in the past and this one at High Wycombe outshines them all.
Alex Stanley-Davies at High Wycombe provided a great service throughout. He was very responsive, gave good advice and was a pleasure to deal with.
Really good all round service
From beginning to end, I received excellent service from Rupert Hartley. He made the car-buying experience enjoyable and manage to find me the ideal car that I wanted at a great price. Thank you, Rupert and thank you, Sytner. Will be back again!
Returning customer, never disappointed with Ian's level of support.
Alex was very professional and responsive.
Almost everything went as it should. Slightly bemused at the amount of communication from the BMW factory detailing the progress of my car along the assembly line - despite the fact it had already been built. Overall BMW - could do better!
The whole process was made easy. There was no hard sell, just great advise and we ended up with the car we really wanted. Excellent.
Everything from start to finish was really thought through and it was an absolute pleasure to have purchased the Z4. I am not an easy customer to please but I found everything that I wanted, Chris was extremely professional and polite.
Great service from Alex during the transaction.
People in the dealership did what they said they would do. Realistic commitments given and met.
Sytner High Wycombe provided first class service at every point
The process was straightforward and I was kept informed at all times by my sales executive. At no stage did I feel pressurised into making a decision and I felt comfortable that I was walking away with the product I wanted.
New car Salesman, Matt Knott, was incredibly helpful from the start of our most recent experience and when we couldn't find the exact car we were looking for, Matt went the extra mile for us - and came up trumps ??
Car ready on time, all pre work completed and paper working signing kept to a minimum
Sales person was exceptional helpful