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ABOUT Sytner High Wycombe.

Find out more about what we and our team get up to.

Explore the Retail Centre

Meet the team

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Steven Richards

Head of Business

Lorna Muir

Financial Controller

Nick Williams

New Car Sales Manager

Daniel Lingwood

Used Car Sales Manager

Jeremy Page

Used Car Sales Controller

Ryan Price

Business Manager

Alun Clarke

Service Manager

Doug Smith

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very good service and attention to detail.

Service

Really poor customer experience, no manager on a Saturday - probably the worst experience I have ever had (and I have owned many high value cars in the past) absolutely unacceptable - you don't expect your pristine car to come back damaged !

Service

Didn't undertake work that was not necessary

Service

Did all the work

Service

No problems and no unpleasant surprises.

Service

The Team at High Wycombe are awesome, just brilliant. It is a joy to visit them. All the staff make an effort, but Ian Jones in Sales and Luke Staines in service make me come back to Sytner every time, they are naturally exceptional.

Service

I considered the price was a little high for what was done to my car.

Service

When I was initially booked the service, I was expecting to pay for the oil service, as indicated in my car. Upon completion f the service, I was somewhat surprised to be given a much higher bill.This is not good customer service.

Service

After the mess up with my last car then I'm really happy and impressed with all Ian and the Sytner team have done . Thank you

Service

Efficient

Service

blue stains on seats still there

Service

Sytner have serviced my car for a number of years now; Since I moved into this location. The service team have always been outstanding and the work to the highest standards as one would expect.

Service

The service agent that helped me was extremely friendly and made time to explain my car's servicing requirements. He then made sure I was comfortable in the lounge area. The technician servicing my car provided a very thorough assessment via video.

Service

Good service although took longer than I thought and I spent some four hours waiting for the car

Service

I paid nearly £100,000 for a car and I received £1 service and customer care Unanswered telephone calls, emails and texts . A brand new car delivered where no one knew the features but worse it was unfit for purpose - and still is !! But nobody cares

Service

Mot done on time, clean car delivered back. Job done! ??

Service

John answered all my questions fully and ensured the work was completed on time.

Service

Everything was fine

Service

MOT carried out promptly

Service

go the extra mile for customer satisfaction.

Service

Prompt and efficient

Service

super service in every department, thank you

Service

Too expensive and mistrust, I won't ever use a main dealer again. Due to my car being new and warranty work was needed I said go ahead with its first service. You were £316 and Stephen James near my office was £400, a lot for oil and a filter!?

Service

Staff very helpful and efficient

Service

Great service by the service team

Service

Always well looked after and time given to explain things if required.

Service

Good communication, liked the video

Service

Excellent staff, excellent service.

Service

Service completed under service plan, nice loan car and good communication.

Service

They reacted fast with replacement car and fixed the problem without delay. Especially thanks to sales guy Mark Molloy who took control of the situation.

Service

It took longer than I was originally told.

Service

Per was very helpful. I did have a fault that that not been resolved when I picked up the car but he organised a car for me whilst the garage resolved the issue. So all is great now.

Service

Great advice from Per

Service

I really wanted to compare another m4, I stated to the service manager, that this will be the last time I buy a BMW, the amount of time I've had it bring it in and the same issue aren't fixed.I drove an experience car M4, totally different for 10min

Service

Great service from everyone I encountered and the waiting area was very comfortable.

Service

I understand the thinking behind sending the video after the service but you need to improve this by having somebody who speaks intelligible English doing the voiceover. It was irritating to have to play it more than once. Better not to try to do thi

Service

Great service as always from John F and always get a warm welcome form Ian J.

Service

On the whole very professional service

Service

Speedy service and kept informed about what was happening

Service

Professional and attentive service

Service

Go gob every time and good coffee

Service

Completed the vehicle check in the time they said it would take and sales staff were very knowledgeable and able to help us with all our queries.

Service

No issues

Service

Would have been nice if you could get a like for like when getting a curtesy car. Also it's such a long wait. This could potentially make me want to go elsewhere . The team are great tho. Very polite and caring and always happy to help.

Service

Service & MOT visit went to plan and time frame.

Service

Great service from beginning to end

Service

Handled my mot very efficiently

Service

Always professional and willing to help

Service

The general service was very good from the dealership. However I An not very happy regarding the response from the dealership.

Service

It took a little bit longer than expected.

Service

Service completed. Fault identified, fault repaired under warranty, car washed & vacuumed, car collected and returned home. All good!

Service

everthing was finished when they said it would be, Excellent

Service

Car was on recall but made easy

Service

The bill was very high and I would have liked the service rep to explain the breakdown of the charges.

Service

I was very satisfied - nothing to add

Service

Tghe software snag seems to be resolved.

Service

As always the team looks after me well, from Sales (Ian Jones) through to Service (John Seymour)

Service

Because all went as expected.

Service

Satisfied with everything, from booking service to collecting car

Service

I brought the car in for a 1000 service at 0945. At 1045 it was collected. I was told when booking (via a switchboard in Leicester - bad move when wanting a service in Wycombe) it would be 90 minutes. I left at 12. I should have left at 1130.

Service

Professional and courteous. Good work on the car

Service

Service receptionist was aware of my time constraints and did everything possible to help me

Service

Highly professional approach all round, and an absolutely fabulous valet

Service

Expensive

Service

No problem with service from Bodyshop.

Service

Extremely happy with the service received, both for the car, and personality,

Service

Mechanic Ben Anson done a sublime job.

Service

I felt that the service was good overall but the locking wheel nut for my car was not put back in my car. After discovering that it was missing I attempted to call Sytner High Wycombe several times and the calls were not even answered.

Service

The service I received was as expected from a brand like BMW. Any questions/concerns I had were addressed and I was supported through my decision at every stage.

Service

Good quality of service but above all excellent communication from the service team and the manager who I felt looked after my interests.

Service

My only issue was this was the second time in two weeks that the car had to come in for repair and it is only 13 months old

Service

MOT and warranty check completed quickly and efficiently

Service

I felt my car had been dealt with swiftly and hide been kept informed what was going on .

Service

Not sure which system failed but it was clear that my details had not been received by styner fully before I arrived. So my car had to stay longer than I expected as the part was not available.

Service

the service and checks went extremely well and I was satisfied with the work as described.

Service

The replacement tow bar was poorly fitted - six screws were left off the rear bumper that I could see, and I'm not a qualified technician! The car was not serviced when it was agreed with the service representative that it would be.

Service

Courteous, professional & efficient service every time. I always recommend Sytner High Wycombe for Sales, Service & Parts.

Service

Agreed work wasn't carried out.

Service

As above. When we came for the follow up the new lamp was fitted to the car the moment we were about to go on holiday and this meant we could take our car instead of the rental car. This was well before promised so we were chuffed to say the least.

Service

I was surprised that the wheel replacement was not covered by the 3 year warranty.

Service

Initially disappointed that BMW has withdrawn the "collect & return" service for private / non lease customers. Sytner proved extremely helpful in assisting us circumvent this issue. It turned out for this service I could have waited at Sytner.

Service

As above. My biggest frustration was chasing BMW and Enterprise.

Service

We have been with the same branch for a while now and the familiar faces and the relationships that we build were still sustained. They continued to help us find the right car.

Service

Felt with the problem well

Service

Everything as expected. Received a lift home

Service

They have been honourable, honest and bent over backwards to be fair to me

Service

Car was not cleaned properly also my dash cam was unplugged....Why..??? Also countdown to service inspection light not reset after service but on asking there's a charge for that....again Why...??

Service

See above: Overpriced, couldn't remedy problem with tailgate, replaced a cabin filter that had been used for 6-months / 9000 miles of driving and over-inflated rear tyres.

Service

- I was not fully impressed in receipt of my car as i wasn't contacted closer to the time to indicate that the car would be ready. I was also promised a call for my tyres which never happened.

Service

attended to by courteous staff , nothing to complain about

Service

Clean, friendly & welcoming environment with excellent facilities & capable staff...

Service

The feedback I get from the service department is good and gives me confidence that the work has been carried out correctly.

Service

The video's report is very good. Shows exactly the work that was carried out.

Service

Car was booked in at a time to suit me and was valeted after its oil service.

Service

Everything went well. Friendly and knowledgeable staff, who always want to help.

Service

nothing went wrong

Service

Work carried out promptly and as requested. Not much to add.

Service

They resolved all the problems.

Service

Dirt on seat, being rectified. Steering wheel needs reprogramming too

Service

All the hassle is sorted by the staff

Service

Eveything was done but car now has a tapping noise from the front that was not there before

Service

Very disappointed that my car was damaged during the initial repair to my defective bootlid, meaning i had to take time off tobring my car in again to get it repaired

Service

The service was great, very professional we could see you the video footage, there was some damage to our car whist in the dealership which has since been rectified

Service

Problem with air conditioning handled efficiently. Kept informed at all stages. Replacement car provided as part had to be ordered. Health check proved very useful.

Service

I (foolishly) decided to replace tyres along with my mot. The center claimed that they couldnt remove the wheel nut as it was too tight and quoted £90 per wheel! Took it back to my local workshop, nuts removed in seconds and tyres replaced no problem

Service

Job was done fairly quickly but disappointed with treatment of my car.

Service

The attention to detail regarding all aspects of the servicing is clear . This is additionally supported by the video that accompanys the report .

Service

As mentioned whole experience was amazing and I was very satisfied with whole process. Tor Ryan was superb and explained everything I needed to know about my m135i.

Service

Very good

Service

Brilliant service. Very polite

Service

There was a minor and random build fault in our brand-new G31. The staff in Sytner BMW High Wycombe resolved the matter to our complete satisfaction in a diligent and professional manner. Well done.

Service

Appointment booked very easily & staff knew I was there to wait for the car to be serviced and what time I had for it to be ready.

Service

very satisfied

Service

My technician and Luke my service rep were great, but as I said above the courtesy car situation is ridiculous. My journey after I dropped off the car was 3 buses home. The wash at the end of my service was awful Windows & bodywork smeery not good.

Service

The guy who served me was very good

Service

great service from Sytner High Wycombe

Service

all on time

Service

fast, polite, efficient.

Service

Friendly and helpful staff

Service

They listen carefully and endeavour to get to the root of the problem

Service

Notice in advance worked within requirements and very professional

Service

Because Per put himself out to help me in time of need, and had to repeat same a week after it was meant to have been done, and was similarly helpful.

Service

Previously had a poor experience and most recent experience was much improved and back to the level of service expected.

Service

Great service and professional colleagues

Service

Service Good and very helpful What more do you want to say

Service

Job done while whaited

Service

I'd clearly asked for car to be back by 16.30 as I had to go out, and it wasn't until 14.30 that I got call to say it couldn't be released that day. When I asked about curtesy car was told would have to speak to lease company.

Service

Friendly good service

Service

Everything from the way I was received to the completion

Service

Answer as in question 1

Service

The service advisor was very polite.

Service

Work done on time

Service

It was brilliant.

Service

My service was completed in the time predicted and with no problems or issues.

Service

I was dealt with in a very satisfactory manner.

Service

Great timing

Service

The issue was identified and resolved without any fuss.

Service

Everything went to plan - no problems expected.

Service

Friendly and polite as well as kept me informed. Got the car in quickly etc which was helpful

Service

Work performed on time. Request for car NOT to be washed was complied with.

Service

In addition to the scheduled work I thought the car would need a new set of tyres. It did, and Sytner managed to get and fit them all in the same day.

Service

They were pleasant but did not resolve my issues and I left as dissatisfied with your product as when I arrived.

Service

Good job by Luke.

Service

Battery replacement appointment offered with in a week

Service

The whole experience was excellent

Service

Disappointed that if we need a loan car this can mean waiting many weeks to book the car is. Software problems have meant returning the car on a number of occasions

Service

Duration of servicing over -ran but not too big an issue for me on that day

Service

Because it could not have gone better.

Service

Service lived up to my expectations for this brand

Service

cannot remember any bad experience. have not used dealer for long time. run cars long time out of warranty and use expert BMW independants-cheaper so cannot sensibly rank answer will give a 4 if you let me finish

Service

prices on the website for the specified service items was not the same as the actual price paid. Service manager admitted there is a standing discrepancy - not really good enough for the premium paid.

Service

Job done well

Service

Great care. Kept aware of timings, and well looked after

Service

The service the car received was exactly as expected. There are facilities for those of us who need to work while we wait. The service was done on time and the car cleaned as well.

Service

Engineer tried to fob me off with bland assurances that he had fixed a problem when he hadn't

Service

Not completely satisfied because car developed a fault, and it could not be rectified in 1 visit to the garage

Service

Good communications and efficient service

Service

I would have been completely satisfied if i had not had to return as the log book had not been completed and the service light had not been reset. Luckily I was only half an hour away.

Service

Work was Ok, service menage very attentive, but centralised call centre a disaster

Service

When I asked to speak to a manager they took my issue seriously after 4 failed attempts to resolve issues with my vehicle and couldn't have been more helpful, going above and beyond to make sure I was kept informed on what they were doing.

Service

The service work was done very well but not having a car collection service is really inconvenient and spoils the otherwise great service

Service

Everyone attentive, polite and welcoming

Service

a good experience from dropping the car off to collection,met at the door on arrival and even gave us a lift to the town centre whilst we waited to collect the car.

Service

The customer service was excellent. The service on the vehicle itself was also excellent. However, there are some issues that the car appears to have that were not addressed and despite being promised a call back, I was not given one.

Service

Alex Stanley-Davies at High Wycombe provided a great service throughout. He was very responsive, gave good advice and was a pleasure to deal with.

Sales

Really good all round service

Sales

From beginning to end, I received excellent service from Rupert Hartley. He made the car-buying experience enjoyable and manage to find me the ideal car that I wanted at a great price. Thank you, Rupert and thank you, Sytner. Will be back again!

Sales

Almost everything went as it should. Slightly bemused at the amount of communication from the BMW factory detailing the progress of my car along the assembly line - despite the fact it had already been built. Overall BMW - could do better!

Sales

The whole process was made easy. There was no hard sell, just great advise and we ended up with the car we really wanted. Excellent.

Sales

Everything from start to finish was really thought through and it was an absolute pleasure to have purchased the Z4. I am not an easy customer to please but I found everything that I wanted, Chris was extremely professional and polite.

Sales

People in the dealership did what they said they would do. Realistic commitments given and met.

Sales

Great service from Alex during the transaction.

Sales

Sytner High Wycombe provided first class service at every point

Sales

The process was straightforward and I was kept informed at all times by my sales executive. At no stage did I feel pressurised into making a decision and I felt comfortable that I was walking away with the product I wanted.

Sales

New car Salesman, Matt Knott, was incredibly helpful from the start of our most recent experience and when we couldn't find the exact car we were looking for, Matt went the extra mile for us - and came up trumps ??

Sales

Car ready on time, all pre work completed and paper working signing kept to a minimum

Sales

Sales person was exceptional helpful

Sales

Unfortunately the

Sales

Straight in took 10-15 minutes and everything explained to me

Sales

Chris Bennett at Sytner High Wycombe was most helpful in finding the car I'd been searching for over a couple of years. He solved any questions promptly and took initiative to make the process as smooth as possible. He even did a fab' secret reveal!

Sales

We couldn't ask for a better person from BMW to help us with the new car. Alex Stanley-Davies is experienced, helpful and listened to all our requests. He has made the whole process very smooth and easy from initial chat to getting the new car.

Sales

Very professionally managed by Alex and Yatin

Sales

good customer service

Sales

I was supported by Chris Bennett during this process. Chris found me the perfect new car at an excellent price. The initial sale and subsequent handover was very smooth and simple.

Sales

Very smooth process. Communication was very good.

Sales

As stated above many mistakes and nothing offered to say sorry.

Sales

Very friendly sales man ..... Chris Bennett he took his time to get the vehicle we wanted..... took his time in a very good explanatory of everything we asked

Sales

Excellent service by Bruno - sytner high Wycombe

Sales

Superb sales service and follow-up

Sales

Completely satisfied. Car purchasing was made effortless by the way Mathew Knott went above and beyond to find my girlfriend and i the perfect car for us. In fact he actually amazed us with the car he was able to find for us!

Sales

Three members of your staff were involved in the purchase of my car and I can't fault them

Sales

The personal attention to me as a customer

Sales

Matt the salesman looked after us very well and it was very stress free

Sales

The sales staff were always very knowledgeable, helpful and efficient.

Sales

Easy to arrange test drive; very helpful sales person; good price

Sales

great service good price nice coffee but you need some chocolates as well

Sales

Rupert was outstanding

Sales

Chris really looked after us and made the experience of buying our X1 and collecting it efficient, exciting and special.

Sales

Great service. Hiccup with delivery due to a recall and in no way fault of the centre was communicated and handled well. Chris Bennett Was superb, coming in on his day off to enable delivery and collection of the car.

Sales

Chris looked after me very well. Coffee, biscuits and a lovely handover before the wonderful reveal! Very organised and stress free as it should be.

Sales

Every one most helpful