No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
Same as above.
Very helpful and prompt service.
The car was serviced on time, cleaned and a video prepared.
Overall good, though courtesy car availability is a limiter and price (especially tyres and MOT which frankly I can get done anywhere) is a premium - I had this all done at once partly because of the product recall but feel I've been stung a bit.
They did what they said they would do
Sytner's were great from start to finish. I actually live near another BMW dealer in Watford, but they never return my calls (even in an emergency), never can fit me in and have no parking. Synter's were friendly, kept me informed throughout. Great !
Efficient, prompt, easy
Everyone was very polite and efficient
Matt in sales and Harry in service a credit to Sytner
My request was solved.
Not blaming anyone. Intermittent noises persist. My almost brand new M4 is near perfect. BUT noises NOT yet rectified.SORRY
I have used Sytner at High Wycombe twice now and each time the service was not completed in the allotted time given. This has been an inconvenience to me as I have had to re-arrange a follow on visit.
Accommodated a last minute service need, which was good. Friendly staff and nice waiting area with coffee & snacks. Only negative was that my car was actually finished a good 30mins before I left, I had to chase staff several times to sign/pay.
I was told what time my car would be ready for collection and that it would probably be even earlier. However it was half an hour late.
Friendly staff, very professional service
very friendly staff and trustworthy services
SErvice completed in good time and recall issue re steering was also dealt with at service
Took longer than initially stated
The attention and patience that I have received from the team at Sytner has been excellent as they have tried to resolve the issues that I have had with my M3.
I have no reason for not being dissatisfied
Everything done as I had hoped and on time. Friendly staff.
I was impressed with the speed of the service
Able to wait in a reasonably comfortable reception area with tea and biscuits. My 3 series wheels fitted my new car so I am happy. Was shown a video of the correct tyres pressures to set - so that was good. Pity I had to wait until the actual fit....
Professionalism of the staff and a timely and efficient service
Really good; better than expected. Fixed the noisy seat issue and advised on some other issues I had. Had master technician work on the car which was nice. No complaints at all.
Good overall service but one customer service member continued to lack communication
Responsible person dealing with my service was quick, efficient and kept me updated on the progress of my car.
The drivers leather seat had oily marks on it from someone who had been sitting in it, presumable a mechanic. I had two rear tyres fitted and both of them were left with what looked like white grease marks which had not been cleaned off.
No problems experienced
As usual, the work was done as requested but I was particularly pleased that it was done quickly, at my request, to allow me to move on to deal with an unexpected committment.
Completed on time
On both occasions I had to phone reception, messages were not passed and calls not returned.
Your team are very professional. From being greeted in the car park, the staff on reception. I always deal with Luke Staines - he is efficient, explains everything really well and delivers fantastic customer service - an asset to your team.
Service was spot on - I was able to work on site, fed coffee and biscuits. The car was done within the stated window and costed less than I thought, when does that happen!!!
The quoted duration of service was met. A slight problem was pointed out and will be put right under warranty terms, at a separate visit.
Luke looked after me
I was satisfied with the service but the facilities in the waiting area were very poor. There weren't any daily newspapers or up to date magazines at all. When i've been in the past there was a designated employee looking after the customers and the
My car was serviced and cleaned in an hour and a half while I went shopping
Everything was carried out efficiently and on time. The reception staff were a pleasure to deal with.
Attention to detail is vital and Simone ensured I was totally happy with the car
Fast, effective, courteous, comfortable waiting facilities
The parking available on arrival was not indicated or any places free so I had to wait a while for a space to become vacant. Otherwise, no complaints.
As question 1
They have just serviced both my cars and done the winter wheel swap.Declan was very helpful and so was Allan by giving me s lift home and back (as my wife was sick in bed).
Could not fault the the service we received.
Appointment was made for next day to inspect possible damage to underside of car. Quick and thorough check revealed all OK and no charge made.
Booked in due to "drumming " noise detected. Front wheel bearings reported as the cause of this - replaced but noise is still apparent - hope the wheel bearings weren't replaced un-necessarily !
See above response
Every detail was explained and carried out clearly
Service delivered as promised
Everything involving the service was explained to me and also sent a text with a video from the technician who carried out the service explaining what work had been carried out.
They did what they promised.
Very satisfied with the service given
Not only did they provide a service to me they no longer provide they sent me a "Get Well" card which is something I most certainly did not expect.Sytner High Wycombe, and the Sytner Group, went way beyond their usual excellent customer service.
When the mechanic reset the service computer after replacing the oil and brake fluid, it caused the front brake disk wear indicator to drop to the 500 mile warning despite having 11mm being left on the pads. I was then asked to pay for the new sensor
Did what was asked and was well organised
Hassle free service and friendly staff. Sales representative followed through the order even after one year of purchase.
i was extremely statisfied as i was given an awesome service.
As always friendly efficient service
You picked my car up
The staff were polite and professional, the showroom and services were great. it was a very comfortable short wait whilst they carried out the end of warranty checks.
Excellent job by the technician (Sam) and good communication from Per.
Space to work whilst the service was being carried out and I was kept up to date with progress.
Personal Pickup service, car valet was great. Kept me informed, speedy.Can not fault them - and will continue using them over other BMW resellers.
Would have been 5 stars but your coffee machine upstairs was out of service and there was no milk for tea,
Good customer service and good facilities. Service completed in good time so waiting was not a problem
Did everything expected at a very fair price
A very professional service from start to finish
Generally good but why did I have to wait for more than 30 minutes before my car even moved from the car park in front of the dealership to the workshop? See comments above - I have 2 BMWs and 1 Mini and would expect to be looked after better
Polite, smooth and professional.
Really impressed with Sytner Wycombe over the last 12 months, get the sense that I'm valued as a customer. Roger Davidson is a really great point of contact in the service department, he's been incredibly helpful.
I was kept aware of the issue ecen though there was a part recall. My options were always explained.
friendliness, efficiency and overall experience form meet and greet to collecting my clean car
Staff very pleasant and well dressed. Not much done to car but it appeared to be fine.
Waiting over 10 minutes to get the car and when it come they havent turn off the Service light of the dashboard
Great customer service, location, amenities.
As above, completely satisfied and very happy with service received.
I dont know what is so difficult when I said Please do NOT wash the car.Yep, you guess it - it was washed.Service chap very pleasant though but still this wasnt good as I had just had it detailed. Ive yet to check for swirl marks/scratches
Good service and helpful
The car was unexpectedly put into the service centre for a couple of days and an excellent replacement loan car was provided.
Firstly, as I have already said, I think its very important to keep to the same technician who will know my car from back to front, furthermore its assuring knowing the whole team are very professional in their work.
Boot was not cleaned
They went out of their way to solve my problem and did more than I asked for
Efficient, friendly staff. Great communication throughout. Completed on time, with care and attention throughout.
Per was fantastic, he makes the process so seamless and kept me informed of everything that is going on. He is very thorough in his explanations and made it a delightful experience for me.
we were a little early but no problem and the service department got on with it and we were able to get back onto the m25 and miss the traffic
Excellent service no problems
It takes so long to book a service if you want a loan car - who lives near a BMW dealer? Cannot get a straight answer or talk to any one knowledgeable the reduction in the range of my PHEV - question just gets a feedback answer - "depends on the styl
Good service with prompt attention
I brought my car in with a number of issues and each one was investigated and fixed.
My car was dealt with promptly at short notice
Totally relaxed and happy to put the service of my BMW in the hands of Sytner High Wycombe, knowing that a full personal and highly professional service will be done.
I enjoyed the treatment to me and my car
fixed all warranty type issues, one of which was difficult to discover
My M5 is now ready to drive!
Everything is as it should be. It was easy to book, speak with people when needed and everything was done and ready as promised.
There was no problem but they could not find any paperwork for my car the problem was resolved and the service was carried out
Always friendly and professional
service was very satisfactory
I had chosen to wait while the brake fluid inspection was carried out and only had to wait sixty minutes. The car was also washed and vacuumed.
Very thorough and explained fully the issues and solutions.
excellent customer service , i always use the company even thought i live in London central
Helpful and accommodating.
When the service was booked I specifically asked for an auto loan car and was assured that would be what I was given. I was given a manual which actually only had less that 3k on the clock and had been absolutely destroyed by the previous recipient
It was easy to book in.They kept me up to date with calls on how the repairs were progressing and I knew when my car was coming back etc.
I am on my ninth BMW. I had a brief experience with Jaguar Landrover which was very poor so I have returned to BMW.
Would have been completely satisfied if the documentation was correct. Incorrect mileage stated on documents
My car was back to showroom condition after a wash and vac. This is my first BMW from brand new, previously I have bought second hand cars and taken them to anywhere that offers a good price for a service. No going back now, BMW Sytner all the way!
The mended rattle in the footwell came back after less than two days
Within 2 weeks of the service I discovered: (1) coolant level in the car was below the minimum marker in the main reservoir, I had to it up, and (2) the tyre pressures in all 4 wheels had been set inexplicably (& materially) below recommended level
Friendly and helpful people
keep you informed and make you feel they care
See above re grill. I do know every inch of the car! I was waiting for the survey to mention the grill. Simone was very good.
Car was taken in on time and was returned on time and I was kept updated with how things were going
Service took slightly longer and as we were waiting we were disappointed not to see any newspapers as before...didnt bring ant reading matter so a little bored.
Excellent ,like personal attention call from the same person a day before who then books you when you arrive
I took the car in to have the new BMW Camera fitted. It was not easy to use and no one at the dealership knew how to operate it. You should not be selling a product which your team have not been trained on
I was correctly told how long it would take and offered a car. I didnt need one, but I felt cared for.
The central call centre is terrible. Initial enquiry could not price the service, promised to call back, never did. On final booking I requested a change due to a fault and was hung up on. The call centre is questioning my dealer loyalty
only issue was the time waiting for the cleaning told 15/20 mins took best part of 40 mins
Polite, courteous an professional. Service above and beyond and standard garage.
Fast efficient and friendly cost was good too
Great service from Dean Nicholls, the sales advisor and the sales team at Sytner
Francesca was really helpful, despite me changing my mind several times.
Superb service from start to finish
Great salesman, whole experience was great
The salesman with whom I dealt, Dean Nicholls, did an excellent job and was easy and straightforward to deal with. He was also very knowledgeable about the various models.
Friendly people who don't sell, they let the car do that
Helpful salesman and regular updates
efficient, nice quick delivery with a video of the new car when it was ready to collect.
I'd like to thank Mark for being reliable, flexible and responsive. I also appreciate the extra effort that he made in the past few months before the car was delivered. Excellent service!
The salesman was knowledgeable, efficient, helpful and friendly.
Chris West & Matthew Howkins made the whole experience of vehicle exchange very pleasurable and I am delighted with the new vehicle.
Sales representative spent time to go through all the options
professional and organised. Brought car down from Milton Keynes for us to test drive
I am happy with the service I had and with the far
Because I was completely satisfied
The Sytner showroom is well presented with a vast number of cars, Matthew was able to show me examples of what my car would look like, inside and out, what other options were available. The car arrived ahead of schedule so we have it before Christmas
Welcoming. Everything as it should be. Excellent sales person.
see answer given in paragraph 1
Chris Bennett and Alex looked after me so well. They bent over backwards to accommodate me, was friendly, informative kept me informed and up to date on a regular basis in regards to the delivery. Really nice guys. Thank you
Excellent customer service
Chris West was incredibly helpful , informative, friendly, genuine throughout the whole process and the whole experience felt very personalised - very much attentive as to what my individual requirements are even to point of driving off!
We previously visited the BMW garage at Heathrow and I have to say We will never be going back away High Wycombe there customer service is outstanding, they listen to you as the customer and work hard to ensure they find you the right car.
Friendly and thorough staff
see answers above, a very good experience all-round
First class service from sales team and a nice car at a good price.
Everything was handled perfectly, and I was looked after throughout.
Every one involved [ salesman Ian Jones and sales manager ] have been exceptional in the total service provided .
No complaints aside from that outlined in question 1
Matt Knott a credit to Sytner - very professional and friendly Matt took the time to listen to what I wanted and kept me informed throughout the delivery process
Nothing more to say , 5 stars enough said.
Our salesperson, Matt Knott was welcoming and helpful throughout our purchase & delivery. we would be very happy to purchase again through Matt.
Staff attention to detail