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excellent customer service , i always use the company even thought i live in London central
Helpful and accommodating.
When the service was booked I specifically asked for an auto loan car and was assured that would be what I was given. I was given a manual which actually only had less that 3k on the clock and had been absolutely destroyed by the previous recipient
I am on my ninth BMW. I had a brief experience with Jaguar Landrover which was very poor so I have returned to BMW.
My car was back to showroom condition after a wash and vac. This is my first BMW from brand new, previously I have bought second hand cars and taken them to anywhere that offers a good price for a service. No going back now, BMW Sytner all the way!
The mended rattle in the footwell came back after less than two days
Would have been completely satisfied if the documentation was correct. Incorrect mileage stated on documents
It was easy to book in.They kept me up to date with calls on how the repairs were progressing and I knew when my car was coming back etc.
Within 2 weeks of the service I discovered: (1) coolant level in the car was below the minimum marker in the main reservoir, I had to it up, and (2) the tyre pressures in all 4 wheels had been set inexplicably (& materially) below recommended level
Friendly and helpful people
keep you informed and make you feel they care
See above re grill. I do know every inch of the car! I was waiting for the survey to mention the grill. Simone was very good.
Service took slightly longer and as we were waiting we were disappointed not to see any newspapers as before...didnt bring ant reading matter so a little bored.
I took the car in to have the new BMW Camera fitted. It was not easy to use and no one at the dealership knew how to operate it. You should not be selling a product which your team have not been trained on
Car was taken in on time and was returned on time and I was kept updated with how things were going
Excellent ,like personal attention call from the same person a day before who then books you when you arrive
The central call centre is terrible. Initial enquiry could not price the service, promised to call back, never did. On final booking I requested a change due to a fault and was hung up on. The call centre is questioning my dealer loyalty
I was correctly told how long it would take and offered a car. I didnt need one, but I felt cared for.
only issue was the time waiting for the cleaning told 15/20 mins took best part of 40 mins
Polite, courteous an professional. Service above and beyond and standard garage.
Fast efficient and friendly cost was good too
Very helpful and nothing too much trouble.
Very good customer service from the Sytner team
Professional and polite service
Any issues fully explored and repaired
Everything was done in a professional & courteous manner, some minor bodywork that had been previously quoted couldnt bedone whilst in for the service. I was running short on time when I left and there was nobody available to drop me <2 miles away.
I was able to change my booking at very short notice, because of a family crisis, to the following day. MOT and service were carried out speedily whist I waited and the feedback regarding both was excellent.
The service advisor was very open and friendly and got the car serviced quickly as I wanted it back early afternoon.
The facilities there are perfect, everything available incl Wifi
As above - very quick efficient and friendly service
Slightly frustrating trying to get to speak to anyone in service on the phone but generally very helpful
Work was completed with constant communication.
My last two experiences - both tyre replacements within weeks of each other (sods law) - resulted in missing valve caps (still to be replaced). Minor in the scheme of things, but annoying all the same.
Took rather a long time for MOT
I felt my car was in the safe hands of professional, experienced and knowledgeable members of staff. I loved the video sent to me by the mechanic.
The service adviser (RopTrice) and the master technician (Gary Moody) are superb, but the problem remains
I was kept informed throughout the process which was completed smoothly. While waiting I had wi-fi so I could work and it was nice to have a comfortable place to sit.
very good service from John
Great communication and advice. Waiting was gone for a big service as Wi Fi and newspapers available.
The high level of service offered by Simone Jung and Richard Viner
For the great work and quality.
I was offered a lift home and pick up but the pick-up never happened. I had to follow up with a call when I was on quite a tight schedule and subsequently had to order a tax and transfer a car-seat to it. I was however re-imbursed for the taxi fare.
There was an issue regarding collection of the car that had not been booked buy your reception team. I had to call and chase on the day. However the response to the problem was excellent and problem quickly resolved.
Service staff excellent, great lift back from your driver. car ready & cleaned on pick up. However, had an irritating problem with loose interior trim on the rear offside door - which supposedly having been fixed has come loose again.
Great service from Simone and the team
I came with the breakdown lorry not one of your regular customers & was given excellent service
Good service but my car was not washed particularly well.Sometimes feel a bit of a number as such a large showroom, miss the personal touch.
The service was conducted smoothly and I was advised of progress during the day
The car has had 2 problems under warranty which have been successfully fixed by Sytner. Each time the car has been inspected for general condition then cleaned before being handed back, so that it looks as good as the cars in the showroom.
Very efficient, courteous and professional service and reception staff
Dealt with efficiently and pleasantly
Dealt with in friendly manner and well performed. Transport from and back to the garage was much appreciated and car was nicely cleaned.
Work was carried out swiftly and the problem was clearly explained.
Overall excellent but did wait 1/2 longer over expected time.
If I had come just to have my car washed and vacuumed you would have scored 1! A poor job. Hopefully the service was better than the wash!
As above, Matt knott was completely committed to resolving my situation and was additionally well supported in this endeavour.
With one remark: they should have spotted the problem that re-occurred with the car when they did the inspection on the first visit. We had to return the car for another two days to solve the same problem. sloppy.
No faults, great job.
very courteous and friendly and efficient
Took too long to resolve an issue that i had.
Shame that they have economised by not providing news papers in the waiting area.
Completed on time and provided a relief car in the interim.
Daily updates great feed back from workshop
Everything carried out efficiently and in a friendly manner
As you did everything asked
I missed the "collect and return" service and therefore used your service whilst I wait alternative.
It's annoying that they don't do collection and drop-off any more
Top Service as usual - Tyre change added at short notice by me
I visited SHW 1 hour before my appointment as I need to work using my laptop and your wifi. I was seen quickly and informed my car service would be undertaken as soon as possible, even before my allotted time.
Explained in detail in earlier survey.
Service and works were handled well and easily...a month wait however for a hire car was execcessive given I had a fault on my car
All went well and I thought service was good
As above ... after sales service from high Wycombe.
Final service of free package. I was told car was done and would be around in 5 mins but was then kept waiting for about another 20 mins until service desk chased but I was in no rush and overall experience was good
Think 5* should answer that!!!!!
I loved the personal service, the fact that my points were listened to and dealt with. I love the video thing as well... and the fact that my car gets washed and comes back sparkling...
I have confidence in the staff who service my vehicle. They want to do the upmost best for you and your vehicle. I have an up to date progress report. Nice teach to have a video too
Good in every way!
Everyone is polite - acknowledges you and really does care about why your there
See above. BMW cocked up the delivery back of my vehicle, and both myself and my husband lost a ridiculous amount of time trying to contact BMW emergency services.
It would have been 5 stars if I could have booked an appointment with diagnostics on a Saturday
As above great buying experience, great aftercare, great attention to the customer experience.
Simple oil change/filter service. They did upgrade EMS software which resulted in all my settings (seat/phone maps etc) by lost.... not too bad to recover but annoying.
The car had been handed back to me in showroom condition.
All issues resolved
Everything, from dropping to collecting the car is smooth
The matter was dealt with speedily and to my satisfaction.
Efficient & polite customer service. Nice clean car :-)
Reception staff off hand and felt I was an inconvenience in their day .
A trustworthy company
good , courteous advice and attentionwaiting facilities very good
I've had the pleasure of being served by Rob Trice a few times now, and he's always been very helpful and provided a high standard of service to me. It was very easy to arrange an appointment for the drop off and collection.
This was because this was the third time to sort this problem
They are fantastic - nothing is too much trouble, they are kind, courteous and make you feel like royalty there. Luke Staines is a great chap - has looked after me well and the service team have done a great job everytime. Well done!
the car only went in fir an oil change and filter change so difficult to give an objective opinion hence average score.
As above plus nice environment
helpful and timely
kept informed on issues although delays in getting parts
Car was not washed poor trade in value when asked about trade in.
Great customer service
Same as above, the whole process was brilliant, well run and everyone was very helpful
As well as the lack of continuity mentioned previously my car was not put through the standard post service valet service despite keeping it all day. Again not overly an issue as I had a service car for the duration and my car was generally clean
The lady I dealt with was excellent, helpful professional and did what what asked, the taxi service to my office was not, the driver was great but I had to wait for the car. Someone else asked if I minded waiting longer I said no he was very unhappy
You were made welcome the moment you drove your car into the car park. Impressed with the video update sent to my e mail address to keep me informed
Although there was a delay, we were kept informed and job was done well
Everyone you deal with is very helpful and everything was done above expectation
Extended visit due to late info on computer update and exhaust mod .
Personalised and attentive customer management. Pleasing and efficient environment. Quick video report of the vehicle condition. Availability and handling of loan car.
Service was prompt.People polite.
Staff were very efficient and helpful.
Not sure what could have been better. The coffee was a bit poor but otherwise spot on.
I've been a customer for years and even when Sytner hasn't got it quite right, there has always been a reason and honesty has always been applied.
All went smoothly
Pricing still seems excessive for Oil change and Vehicle Inspection.
No body is perefect
I took my vehicle for some warranty paintwork repairs and came out with body damage elsewhere on the car
Good service, courteous, video, WiFi and coffee while I waited
The experience was excellent, but the overall clean wasnt outstanding. The team didnt do the boot which left me disappointed. Overall though it was great and the drive experience has improved
I was told it would take 90 minutes and it took nearly 2 1/2 hours. It was a shame the upstairs coffee machine wasn't working.
always lovely to get a clean car back thank you
The staff were terrific and are always ready to go the extra mile for
Took about an hour and a half for MOT and valet. Per Taylor kept us informed of progress during this time.
Nothing in the experience to complain about.
The staff know their job and operate at a high level
The staff were efficient and everything was conducted with the minimum of fuss and delay
Very satisfying experience Mr John at Sytner was excellent
Excellent service and on time.
Service was timely, follow up was prompt, coutesy car was great
Met my expectations
Car fixed to my satisfaction
Car was taken for repair whilst I waited and returned in the given time
staff caring and thoughtfulrespect of appointment timesmy BMW staff had all the information I needed
Very good service. Everything explained. Transport arranged for the day.
Great service. Pick up and drop off from house made something which can be painful so convenient.
A satisfactory attempt to resolve a quality issue but not yet resolved, an ongoing matter.
Everything done on time with complimentary car wash and vac.Appreciated the video taken and emailed to me.
Excellent service, acceptable loan car.
Could have been a bit more communication about work undertaken and length of time I would have no transport
Sytner identified that I needed new tyres but didnt have them in stock. Much pricier than QuikFit , though.
Not clear what the added costs would be from the outset
Also requested wiper adjustment as it fouls A pillar on high speed. Improved but not cured.
Staff are very friendly and knowledgeable.
Kept informed throughout
Good communication and video of the car giving clear reasons why maintenance work is required. Mind you the service comes at a price.
Provided a first class service standard. Dealt with all issues and provided comprehensive vehicle video email and statement of works done.
Whenever there has been correspondence regarding my car my husband gets it, yet you have my e mail address. Big disappointment knowing that having to wash my own car all the time the garage told me they would clean it, it was not done!
The problems identified were acknowledged and rectified without any argument even though car was out of warranty (though fault initially identified in warranty)
quick efficient service
see answers above, a very good experience all-round
First class service from sales team and a nice car at a good price.
Everything was handled perfectly, and I was looked after throughout.
Every one involved [ salesman Ian Jones and sales manager ] have been exceptional in the total service provided .
No complaints aside from that outlined in question 1
Matt Knott a credit to Sytner - very professional and friendly Matt took the time to listen to what I wanted and kept me informed throughout the delivery process
Nothing more to say , 5 stars enough said.
Our salesperson, Matt Knott was welcoming and helpful throughout our purchase & delivery. we would be very happy to purchase again through Matt.
Staff attention to detail
Very professional service.
As above, Mark Malloy made the process extremely simple and is always available.
As above. The dealer (Mark Malloy at Sytner High Wycombe) knows his product fully and was exceptionally helpful at all stages, even coming in on a day off to speak to me.
Ian Jones was extremely helpful throughout the entire process. I will certainly recommend him to others.
Immaculate preparation of car and organised handover, given amount of information exchange on modern vehicles
We have always been looked after at Sytner High Wycombe. Ian Jones works really hard to find the car we want, and to make the whole process easy and painless.
Purchase was smooth
They were fantastic throughout. Nothing was too much trouble, they were very flexible with my needs and the whole experience was a delight. Special mention has to be made about the salesman, Matt. He really did go the extra mile to look after me.
Bmw centre was clean, modern and comfortable. Delivery of the car was fast and introduction to the new car was brilliant before driving away! Thank you Chris West.
Fran was great from start to finish.
All questions answered, right car found and delivered quickly.
As outlined above, prior service has been outstanding and this standard has continued through the purchase of this vehicle.
Whenever we contacted or visited the Dealership we were treated with respect and consideration. Nothing we asked for was too much trouble and the salesman that we dealt with, Ian Jones, went out of his way to help us.
Im a repeat customer of Sytner, and Nick Levison in particular. Also, special mention to Umar Mehmood.
Very professional and personalised service
Matt Knott, Sales Exec orchestrated an extremely enjoyable way of committing to a substantial purchase!
Everything went to plan as agreed with sales executive
Salesman both knowledgeable and efficient whilst being friendly
Smooth transaction and clear on what was required
All went according to plan
Dean who I spoke with from the first time I came in made sure I got what was within my budget, he understood my circumstance and did his best to provide. In comparison to other dealerships I feel he went above and beyond.
Again, due to the attention given by Ian Jones.
As per earlier comments end to end sales support was spot on. We were part exchanging on an existing car, it had a minor prang in the week we were due to exchange and the team managed this for us so there was no delay in taking the new car.
Dean (seller) was always great on response time, friendly and helpfull. All around the whole process was nice and smooth.
Everything went smoothly
The sales engagement with Sytner, High Wycombe, in particular Ian Jones, was efficient, smooth, professional accommodating and courteous.
On delivery spec of car was not 100%. Dashboard trim was wrong. Salesman has said he will order and change but I have had to chase to find out what is happening. I also bought a service pack but still have no detail in writing of what is included....
Ian Jones was his usual highly informative self regarding the new features on the M5.
Enjoyed the experience due to lovely building, fun looking at cars, free coffee, everyone very attentive
Again - had no issues at all. Always welcomed with a smile. Very professional.
Friendly staff and very efficient to work with
The team took time to give me every assistance, including loaning me a car at very short notice so that I could have it sized for various adaptations.
We always deal with Ian Jones and he is always very helpful and very knowledgable.
Excellent friendly and helpful service by a very professional staff.
Very professsional and Mark Molloy went through everything amazingly - settting up IDRIVE and my phone appt