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always lovely to get a clean car back thank you
I was told it would take 90 minutes and it took nearly 2 1/2 hours. It was a shame the upstairs coffee machine wasn't working.
The staff were terrific and are always ready to go the extra mile for
Took about an hour and a half for MOT and valet. Per Taylor kept us informed of progress during this time.
The experience was excellent, but the overall clean wasnt outstanding. The team didnt do the boot which left me disappointed. Overall though it was great and the drive experience has improved
Nothing in the experience to complain about.
The staff know their job and operate at a high level
Very satisfying experience Mr John at Sytner was excellent
The staff were efficient and everything was conducted with the minimum of fuss and delay
Service was timely, follow up was prompt, coutesy car was great
Excellent service and on time.
staff caring and thoughtfulrespect of appointment timesmy BMW staff had all the information I needed
Met my expectations
Car was taken for repair whilst I waited and returned in the given time
Car fixed to my satisfaction
Excellent service, acceptable loan car.
Everything done on time with complimentary car wash and vac.Appreciated the video taken and emailed to me.
Could have been a bit more communication about work undertaken and length of time I would have no transport
Great service. Pick up and drop off from house made something which can be painful so convenient.
A satisfactory attempt to resolve a quality issue but not yet resolved, an ongoing matter.
Very good service. Everything explained. Transport arranged for the day.
Not clear what the added costs would be from the outset
Sytner identified that I needed new tyres but didnt have them in stock. Much pricier than QuikFit , though.
Also requested wiper adjustment as it fouls A pillar on high speed. Improved but not cured.
Staff are very friendly and knowledgeable.
Kept informed throughout
Good communication and video of the car giving clear reasons why maintenance work is required. Mind you the service comes at a price.
Provided a first class service standard. Dealt with all issues and provided comprehensive vehicle video email and statement of works done.
Whenever there has been correspondence regarding my car my husband gets it, yet you have my e mail address. Big disappointment knowing that having to wash my own car all the time the garage told me they would clean it, it was not done!
quick efficient service
The problems identified were acknowledged and rectified without any argument even though car was out of warranty (though fault initially identified in warranty)
My car needed a new tyre - they dropped the price a bit as National Tyres were significantly cheaper. Car was cleaned which gave me a happy wife
Service is good, but car wash part of service wasn't that impressive as the killed insects in hot weather on front bumper were still there.
The work was done to my schedule, I was met at the reception with courtesy, the work was completed within the predicted time and the bill was fully explained.
Great customer service
Delivery and collection of my car was efficient and easy. I was updated very well especially towards the end of the repair, but communication 'from me to you' is less easy.
Workmanlike throughout.I had a Visual Inspection video sent for the first time. Although brief that's very reassuring to receive.
Easy booking, car came back looking good.
Would probably have given a 5 but was asked if I needed a viewing inspection and charged £85Really I dont understand what I got for this
Rob Trice was excellent and handled this extremely well. A credit to Sytners & BMW
you provided all I would expect from a car service.
Very comprehensive INC video summary
Service, End of Warranty Check and MOT all undertaken as expected
All good all the way
Staff very friendly and interested in the customer and their needs.
Despite constant issues with the vehicle Luke Staines respond quickly and professionally.
I was surprised that a request for some coding was not possible at a main bmw dealership.
Car not booked in but had a shredded tyre and Sytners took it in immediately and changed tyre keeping me informed at every stage.
Was on time and didnt keep me hanging around for long
Great people, know what they are doing and put me first and looked after me and the car.
Very minor issue whereby I was charged the incorrect amount for the work done but the rebate was arranged ~4 days later
Met and exceeded expectation
Disgusting service, see question 1
Straightforward job completed quickly.
The whole experience was perfect - timing, explanation, courtesy car etc...
All work was completed and reported very professionally.
New engine car under 5 years not good. BMW service/maintain car. Thank god for warranty I took out. Dissatisfied with standard of valet I paid for , a free one to be provided next time.
Quick and informative. Understood your daily needs outside of getting the car serviced.
Great people, i can work from there while i work, good communication, acconodating
Anastasia Date is credit to Sytner High Wycombe
Per andctran superb. They liaised with Adrian Roddis in Bath who has looked after me fur over 20 years.. seemless. I was kept well informed by Per who clearly did his utmost and got the car back to me as promised. Excellent experience ..
The staff at the dealership are extremely professional and always willing to fit me in if I pop in with a query about the car or low tyre pressure.
Check your records and my car history. I have been without my vehicle for one reason or the other since Oct17. I have still withheld my survey response at the time of buying the car because there are lingering and unresolved issues.
Excellent showroom and professional,friendly employees.
The service was efficiently performed, I received an update of checks via email and phone call
Everything was done to the standard I have come to expect of Sytner.
having booked in for an MOT, realised a service was required that was immediately arranged, a transfer to and from home also arranged as it was too long to sit and wait for the car!
Efficient, friendly and competitive
Service was completed as promised and included a video by the technician summarising the oyrcone if the service inc. advisory points e.g. Brakes are ok now but will need replacing soon.
I left the keys Sunday and would have liked a call first thing Monday to explain what was wrong with the car howvwe I called the garage after 10:30 as no-one had called
I am very happy with the service I get from CIGNA in hi Wycombe I would recommend CIGNA in hi Wycombe to any of my friends
Everything checked and tested and completed in time
We always deal with Ian Jones and he is always very helpful and very knowledgable.
Excellent friendly and helpful service by a very professional staff.
Very professsional and Mark Molloy went through everything amazingly - settting up IDRIVE and my phone appt
As stated previously great customer service
No issues, polite and courteous, helpful with queries, patient, and seemed to value the business
Never had a bad experience from everyone - Reception thru Delivery
I placed the order on 26th June and collected my new car X2 on 30th June, that is what I call service.
Great service by Fran
The person with whom I dealt Chris West was attentive and dealt with issues ,intelligently