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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
326 ratings and 185 comments received in the last 90 days.
26 August 2025
Good proactive service and quick responses to all my various questions
24 August 2025
Everybody at Sytner High Wycombe is friendly and extremely helpful, in fact they ''fall over backwards'' to make sure customers are happy with the service.
04 August 2025
As above
03 August 2025
As above
31 July 2025
No complaints
27 July 2025
All the team were great and very helpful, especially Rahim Choudhry who explained everything very professionally and answered all our questions promptly. Loved the personalised hand over.
23 July 2025
First class service throughout
23 July 2025
Jovan Korica helped me with the purchase and delivery of the car. He constantly kept us in the loop and was very accommodating to our requests. Overall a really lovely experience from start to finish and would highly recommend Jovan and this branch.
22 July 2025
Chris Bennett made it as smooth as possible
17 July 2025
I had a great purchase journey with Chris Bennett. From test drive to handing over the keys to my new car, he was professional and diligent throughout and a good communicator. It was a very pleasant experience and I felt valued as a customer.
14 July 2025
Everything went very smoothly. The car was delivered before the estimated time frame. The part-exchange deals were good.
07 July 2025
Sytner High Wycombe have been excellent during the sales, ordering and collection process
03 July 2025
I found Chris Bennett, my sales Exec, very accommodating and helpful..particularly as he had to alter his schedule for my handover on the last day of the month!
03 July 2025
Few issues arose but was kept informed & car was delivered to me
03 July 2025
Great handover of the vehicle all easy and straight forward
02 July 2025
The whole process was well structured and clear
24 June 2025
Able to to get the car prepped in a short window for our travels
23 June 2025
Sytner high Wycombe had a good selection of vehicles in the showroom so we good look at various trims etc. Ian the salesman have a great buying experience and the test drive
20 June 2025
I had no reason to doubt the team at Sytner High Wycombe. A huge thank you to Chris, Jas and Himesh
14 June 2025
Customer focused service
10 June 2025
Allen was very informative and kept me updated throughout.
06 June 2025
Dealing with Jovan was absolutely great, he listened to our requirements and our budget and went out of his way to ensure we chose the right model. He was charming and knowledgeable and very patient.
04 June 2025
Everything went to plan, stayed in contact to let me know progress at each stage, responded promptly to phone messages
04 June 2025
Allen's handover of the car was very professional and everything was explained to me in detail and assisted in setting up a few things on the car before I left.
03 June 2025
Both sales and finance functions were excellent
26 August 2025
Very efficient
25 August 2025
Refer 1 above otherwise no issues and the matter is resolved now
25 August 2025
Good communication throughout the process.
25 August 2025
Very good reception on arrival , friendly and professional approach by all staff particularly Grace who explained everything clearly and concisely.
25 August 2025
Fairly satisfied
25 August 2025
You couldn't have done anything more.
25 August 2025
Very satisfied
25 August 2025
As above.
25 August 2025
All good as always.
25 August 2025
As above
24 August 2025
Professional but quotes were way too expensive. Plus, after initial phone call, I received a warranty quote with a message "here is the quote you requested". I never asked for anything of the sort. Then I had an unsolicited call from sales dept.
24 August 2025
booked in quickly and kept updated
24 August 2025
Highly professional, personalised service, great communication throughout. Putting the customer at the centre of everything they do.
23 August 2025
Disappointed. The car was returned not clean. The dashcam had been disconnected, and not all issues had been rectified.
23 August 2025
The work was good. Booking in was fine. The customer contact was awful. The technician was incorrect, argumentative and ultimately rude and unprofessional.
23 August 2025
Rema was great.
21 August 2025
Ditto
21 August 2025
A progress phone call in the early afternoon would have helped. I phoned up at around 3pm to enquire about progress (car left in at 8:30) only to be told that the MOT had only just commenced.
20 August 2025
I asked the agent if my warranty issue was solved. When I said I've had a few issues he basically told me it was common and a new car went out recently and all the warning lights came on within a matter of days. The discussion spiralled down from the
20 August 2025
Was pleased with work carried out
20 August 2025
Service completed on time and at quoted price.
20 August 2025
Clear comms
20 August 2025
I was dealt with promptly, welcomed to the showroom and handed over to the service lady handling my vehicle. The showroom was comfortable , coffee at regular intervals so waiting for the service to be completed is a pleasure
18 August 2025
Job done on time manner
16 August 2025
Always friendly and nothing is too much trouble for the team
16 August 2025
Service performed as reauired
14 August 2025
Efficient and professional
14 August 2025
Excellent communication
13 August 2025
Poor service experience. 90-minute 'while you wait' service booked for 08:30. I arrived at 08:20 and checked in. At 09:10, my vehicle still hadn't moved from where I parked, at the front of the Sytner showroom. Vehicle not ready before 10:50
13 August 2025
My service advisor was excellent, went above and beyond to get approvals for my vehicle with the leasing company, who were pretty challenging to work with. I was always kept in the loop with any updates.
12 August 2025
The service team at Sytner High Wycombe was professional, attentive, and highly efficient. They kept me informed throughout the process, addressed all my queries, and ensured my car was serviced to the highest standard. The staff were friendly and ap
12 August 2025
Pleasant surroundings and knowledgeable team
11 August 2025
Had to go back as would have had to wait for tyres but otherwise no issue with service
11 August 2025
The issues that the car went in for is till not fixed
09 August 2025
Polite and precise
09 August 2025
I have been well informed and guided throughout.
06 August 2025
Grace was very helpful and made everything clear to me .
04 August 2025
Positive clear comms throughout and the issue was resolved
04 August 2025
Timely accommodating and supportive
03 August 2025
I was given regular updates so I could estimate when my car would be fixed and kept updated on any costs for the repairs. Very polite staff and very efficient service.
03 August 2025
I have dropped a star because in my personal view I feel that the new procedure of not having a Service Advisor interface to the customer and to use Whatsapp is not a good move forward. In this recent visit I did not see a Service Advisor at all.
03 August 2025
No issues
31 July 2025
Excellent service by sidra
30 July 2025
BMW always provides an excellent customer service. It is easy to book a service. Provides vehicle health check video. Customer service staff is friendly and answers all questions patiently. Regular updates on the repair or service status.
30 July 2025
All completed within agreed timescales and at agreed price. Car was washed and cleaned and ready for me to collect as agreed. I have confidence in servicing at Sytner.
30 July 2025
As above
30 July 2025
Work was carried out quickly and efficiently
29 July 2025
After previous poor experience was welcome experience a friendly and helpful environment
29 July 2025
The lady at the mot/service desk when picking up my key & car was friendly. The same can't be said for the 2 staff at the front desk, they didn't welcome me at all, just got a stare. They also failed to quote me for a new key.
28 July 2025
The work carried out has solved the issue and I am very pleased.
28 July 2025
Good service, clear communication, what was supposed to be done was done in good time.
28 July 2025
Speed of acquiring spare part
28 July 2025
Car was repaired well and kept up to date with progress.
24 July 2025
As above - telephone updates poor.
24 July 2025
All the staff were very good but Rema was great. Kept me up to date with all the progress and was very helpful.
24 July 2025
My booking was last minute and the team did everything they could to do an excellent job and they had my car in and out , cleaned and delivered back to me very quickly which is what I needed. The vehicle health check was great.
23 July 2025
Happy with customer service
23 July 2025
I was happy with Tayyab Ali how looked after my car when it came in for the mot and the other bits of work that needed doing he phoned me twice to find out what the car was in for as the person how booked me in had made a mistake with the information
23 July 2025
Same as above
20 July 2025
Good experiences
20 July 2025
Very satisfied
19 July 2025
Much better check in and check out!!
19 July 2025
as above
19 July 2025
very efficent
19 July 2025
Again, just good service
18 July 2025
As above.
17 July 2025
As above + fixed my car issues.
17 July 2025
See above
16 July 2025
The tracking app was not functioning, and when a few issues such as 'nail in tyre' and 'rear break pads need replacing' (on the rear occasion it did work) I had to call the customer service for advice; I thought I would have been called
16 July 2025
The service and recall job was handled excellently by dealer. Car jobs needed car to be left 3 days. Unfortunately BMW do not allow over 85's insurance for courtesy car!! Long standing BMW. Customer very unhappy.
15 July 2025
Very speedy service. Good facilities. Very happy.
15 July 2025
for disable the keys issued before as they are not in my hand. This is a used car i bought from car company . It takes £150 for keys disable. It is very expensive.It is just a service in BMW Hong Kong. And a car safety provided by BMW.
15 July 2025
Excellent service and super facilities in which to wait
14 July 2025
See above
13 July 2025
Work completed at agreed price and timescale and to an excellent standard. Good communication.
13 July 2025
Navasha is great. Let down by technicians not being thorough. 1. Didn't send video inspection. 2. Rear wiper repair: Ordered new wiper blade, but asked to keep old one as a spare. It was not kept. 3. Fix panel behind driver seat - did not fix it.
12 July 2025
Everytime I have been to the service part I have not had good experiences, I wasn't given a courtesy car I booked a month before, my car was cleaned and was not happy how it was left, my car was marked which did get sorted.
12 July 2025
Excellent staff
12 July 2025
See above
11 July 2025
I don't believe the outcome of the investigation as the vehicle had been in numerous times before and the route cause was not identified in any of those previous visits.
09 July 2025
N/a I have not recently visited Sytner High Wycombe
09 July 2025
Good Communication and friendly
09 July 2025
Responsible for every appointment.
09 July 2025
As per my previous response, the experience at Sytner BMW High Wycombe as so simple and everyone I spoke to were helpful and engaging.
09 July 2025
Visit went exactly as promised
09 July 2025
Overall a good experience, staff at drop off very friendly. Communicated when the car was ready and the work was done.
09 July 2025
Excellent service
08 July 2025
It would normally be 5 star but they forgot to change rear screen wiper as requested. But fixed that instantly when I pointed it out.
08 July 2025
Always enjoy a professional service
08 July 2025
Very flexible payment options were available and at end of service they clean and wash the car thoroughly
08 July 2025
First class service
07 July 2025
polite and sensible staff
07 July 2025
They have not been helpful in solving the recurring issue and now car is out of warranty.
07 July 2025
Read above My beloved car of 39 years may be ruined - the last birthday from my late husband And the most scary experience
06 July 2025
See comments above.
06 July 2025
Great service.
06 July 2025
.
06 July 2025
Always ready to help and work around our schedule
06 July 2025
As above
06 July 2025
Very helpful and friendly welcoming
06 July 2025
Top quality service and great staff
06 July 2025
Despite having a fixed appointment time my car was still sitting waiting to be dealt with and hour and a quarter after I brought it in for a (waiting) MOT.
05 July 2025
Break fluid exchange - perfect. Couple of warranty issues - not resolved
05 July 2025
All good and not too pushy to use BMW to fix my issues. I generally use my own mechanic these days.
05 July 2025
Staff were polite and informative
05 July 2025
From online booking a service the whole experience was excellent. No issues. All very easy. Staff were vey friendly.
04 July 2025
Complaint made to BMW Uk
04 July 2025
Very good communication and on time
04 July 2025
See above
03 July 2025
I had to return a second time as despite confirming what was required, some of the parts were not available as there had been a lack of communication between departments.I also had to wait a ridiculous amount of time.
03 July 2025
As I said above just a terrible experience other than the person who originally booked it in and spoke he was very nice and helpful.
02 July 2025
TEA N COFFEE WAS AVAILABLE
01 July 2025
The service provided by the mechanics does not meet the standards expected of a BMW dealership. It feels more akin to visiting a local garage rather than a premier dealership.
01 July 2025
See above plus the quality of workmanship of the replacement is very good.
01 July 2025
I always Trust Rema with my car and her professional caring way of working excellent excellent excellent
25 June 2025
Quality of work, informative and done in a timely manner.
24 June 2025
My son Alex Boyd dealt with Lawrence In the service department. His customer care and customer service were outstanding. Thank you Lawrence!
24 June 2025
Nothing that I could fault. Pleasant experience in a nice environment.
23 June 2025
Pear understood my urgency and worked around my availability to resolve the issue promptly again I cannot praise enough for the professional approach and customer needs , absolutely magnificent from him.
23 June 2025
Please read the above comments
23 June 2025
Work carried out with excellent feedback car came back in excellent condition.
23 June 2025
Read my comments above I may well start using my local garage going forward
23 June 2025
Disappointed that the MOT found things wrong that the initial vehicle inspection did not. The person handling my service did not know the vehicle was still under extended warranty until I pointed it out.
22 June 2025
have confidence in your staff always good
22 June 2025
I was kept informed about progress and the work was carried out efficiently and completed in time the same day.
21 June 2025
Very effecant
21 June 2025
Warning light came on today after it had been in for service and repair
18 June 2025
10/10
18 June 2025
I have been a client of Sytner HW for more than 7yrs, paid repairs, services,... it feels like it is irrelevant, this last time had no video, no real client service, super poor to the point that I am thinking of switching brands
18 June 2025
Sorted out a cat whilst work was being completed
18 June 2025
Every detail done with a smile
17 June 2025
Rema makes it work Without Rema the central booking system is impersonal and soooo Covid, it's 4 years on get rid of it
17 June 2025
Car was in and out as planned.
17 June 2025
Great, honest service
16 June 2025
Whole experience was delightful
16 June 2025
Prompt letting me know of any issues with my car. Full explanation of how any issues should be resolved.
15 June 2025
As stated above
15 June 2025
Very satisfied but high cost
14 June 2025
I just not sure how it could be better
14 June 2025
I'm completely satisfied.
13 June 2025
Did exactly as asked and agreed
13 June 2025
Perfect as always.
11 June 2025
Same reasons as question 1.
11 June 2025
Unfortunately the service reminder alert on the dashboard has not been reset and is still showing which is annoying.
10 June 2025
Very professional kind and understanding
10 June 2025
As above.
10 June 2025
As above.
09 June 2025
No issues
09 June 2025
Easy process from start to finish, very efficient.
09 June 2025
Good service. Definitely improved from the previous arrangement with seemingly unnecessary middle-men between the customer and the engineers, now just one person seeing in and out.
08 June 2025
See answer above.
08 June 2025
Same
07 June 2025
I was able to reach Sidra easily via email following our previous dealings. Sidra responding promptly and with detail on my queries - and kept me informed throughout. It is convenient to drop the car off / collect Sat mornings too.
04 June 2025
Good customer service
04 June 2025
Excellent service as always. Thank you.
03 June 2025
The actual service was quick and efficient. Also cost less than I had been told.
03 June 2025
The service was the usual high standard, but the data problem caused a lot of confusion.
03 June 2025
Work is detailed out with costs and timelines. Calls are made when promised and vehicle returned when promised
02 June 2025
Communication around nature of service very good.
27 August 2025
Ian was absolutely brilliant. He was very knowledgeable about the cars and attentive to my needs, balancing performance with practicality.