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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
304 ratings and 159 comments received in the last 90 days.
01 October 2025
The whole team at Sytner BMW High Wycombe were fantastic from start to finish with all the services they offered. Special mention to Nick Williams (sales manager), Himesh Naidu (business manager) and Khadija Shaheen (sales executive)!
01 October 2025
No concerns
30 September 2025
very well looked after from arrival to driving my car away
30 September 2025
Took much longer than anticipated to get the paper work done on pick-up
30 September 2025
Great customer service. Delivered everything we asked for.
23 September 2025
Rahim Choudhry made our experience! We appreciated his no-pressure approach and treated him with the utmost respect.
19 September 2025
Although it could be daunting, it was a fun experience and was assisted every step of the way.
13 September 2025
The service was efficient and friendly
11 September 2025
Helpful, supportive but not everything explained (particularly Tracker)
11 September 2025
Khadija was very helpful through all the process ,from the test driver to the collection of my new BMW, she was very professional,accommodating and friendly.
10 September 2025
Simple.great deal.great car.great service.
07 September 2025
Great service
27 August 2025
Ian was absolutely brilliant. He was very knowledgeable about the cars and attentive to my needs, balancing performance with practicality.
26 August 2025
Good proactive service and quick responses to all my various questions
24 August 2025
Everybody at Sytner High Wycombe is friendly and extremely helpful, in fact they ''fall over backwards'' to make sure customers are happy with the service.
04 August 2025
As above
03 August 2025
As above
31 July 2025
No complaints
27 July 2025
All the team were great and very helpful, especially Rahim Choudhry who explained everything very professionally and answered all our questions promptly. Loved the personalised hand over.
23 July 2025
Jovan Korica helped me with the purchase and delivery of the car. He constantly kept us in the loop and was very accommodating to our requests. Overall a really lovely experience from start to finish and would highly recommend Jovan and this branch.
23 July 2025
First class service throughout
22 July 2025
Chris Bennett made it as smooth as possible
11 October 2025
Navasha is awesome
10 October 2025
Satisfied
10 October 2025
There were complications with the service, which wasn't great, but Rema was so helpful and communicative, it took away the desire to moan!!
10 October 2025
Great staff
10 October 2025
Everything was down as required
09 October 2025
See complaint raised, I was left with driving an unsafe vehicle that could have caused a serious accident because your staff were rushing to finish a job on a Friday evening, completely unacceptable
09 October 2025
As above please call and sort issue it will not go away.
07 October 2025
Informative & resolved the issue
06 October 2025
First visit tried to charge for investigation work covered by warranty. Second (warranty repair)
05 October 2025
I arrived at the dealership slightly earlier than the appointed service time and was dealt with quickly and efficiently with the service being completed within the expected time frame. I also appreciated the complimentary valet and car wash.
05 October 2025
Rema & Simone always go above and beyond to make the whole service interaction experience the very best it can possibly be
05 October 2025
Service cost a little higher than expected; car itself did not indicate plugs needed changing (and at 35k miles on a 420i it seems excessive) but dealership insisted on doing it.
04 October 2025
Once again professional and very helpful
04 October 2025
excellent as always
03 October 2025
Overall excellent experience
02 October 2025
It is what I think is appropiate
02 October 2025
Had 4 interactions before work even started on my car Phone call to book Dropped off Call from sales Call from service techs confirming what was needed
02 October 2025
The service indicator hasn't been re set and still comes up saying service due
01 October 2025
I was happy with the level of service provided during my visit.
01 October 2025
There was no-one on reception to meet and greet customers The Service Staff seemed disinterested in the service they were providing They attitude seemed to be condescending towards a lady in front of us They got my name wrong on multiple occasions
30 September 2025
I was very pleased to get my car back at the end of the day with a lot of work being done. HOWEVER when i came to move the car the warning light was on showing that the battery in the key fob was very low and then it failed completely.
30 September 2025
Excellent service from all the staff, especially Joel, Dan, Jack. Really looked after me and made sure my car wasn't handed back to me until all the issues were resolved 100% to my satisfaction.
30 September 2025
It was a seamless process.
30 September 2025
Difficult to check if an airbag replacement was successful
30 September 2025
Professional
29 September 2025
Problem with cleaning the car had to go bacl
29 September 2025
Great staff
29 September 2025
Only downside was that change of number plate had not been registered so car was
29 September 2025
Per was excellent.
28 September 2025
The home check-in doesn't work - again. But not a big issue, check I'm at dealership works fine
28 September 2025
Work completed as requested
28 September 2025
Easy to deal with
27 September 2025
Same as question 1, excellent friendly service, and also listen to the customer.
27 September 2025
Dropped in for MOT called me when ready
25 September 2025
Very helpful and friendly
24 September 2025
I had to work from a space in the showroom and felt welcomed by staff and it was all very easy
24 September 2025
As above.
23 September 2025
Excellent polite and helpful service, punctual appointment, place to work while waiting, decent coffee, status updates on WhatsApp and the portal
23 September 2025
The MOT was carried out efficiently and our car returned in emaculat condition.
23 September 2025
Per Taylor was my point of contact and he was very helpful especially as I was not contactable on the phone.
23 September 2025
Investigated my issue and fixed the issue under my extended warranty
21 September 2025
Service standards are consistent. You know what to expect and they deliver every time.
21 September 2025
Excellent service for a product recall and a car wash as a part of the service
20 September 2025
Was booked in for a 90 minute brake fluid change & MOT but was at location for 3 1/2 hours!
19 September 2025
Terry went above and beyond to help me fix my carbon seat, really kind
16 September 2025
I was kept informed all the time, plus all the required future service was explained.
16 September 2025
Always courtesy and professional and helpful. However this is 4th attempt at dealing with a manufacturer fault, which makes ownership very frustrating.
16 September 2025
See comments above
11 September 2025
The time was taken to diagnose an intermittent fault, ensure it was fixed, and assist me with my logistics while the car was in the workshop. Great service from the team.
11 September 2025
It takes out the stress and strain of having my car serviced and always return to me spotlessly clean excellent service guys carry on the good work ????
11 September 2025
See above
11 September 2025
Nothing to complain about
11 September 2025
As per above answer
11 September 2025
I thought the Service consultant and the mechanic who did the work on my car were excellent and on my side.
09 September 2025
No suggestions for improvement at all.
09 September 2025
The tyre pressure are key functions of driving a vehicle safely
08 September 2025
car returned in clean condition
07 September 2025
Service there is good but let down because not enough trained people for electric cars
06 September 2025
See above. I paid some £700 to achieve very little indeed.
06 September 2025
All work carried out to the highest standard and in a timely fashion
05 September 2025
Friendly staff, nice reception, easy location. All straightforward.
05 September 2025
Following the above I rescheduled my appointment and requested confirmation so that I can avoid a 30 minute drive incase the appointment is cancelled. I received a call at the exact time of the appointment to be informed, yes I can attend..
05 September 2025
The car was cleaned Everything you guys said you would do you did
04 September 2025
Good , straight forward process and to the point .
04 September 2025
I was booked in on a bank holiday and when I arrived the workshop was closed so had to reschedule.
03 September 2025
See above. No cause to complain
01 September 2025
Natasha in the service department was excellent. We liaised on wats app and she was very efficient at answering all my questions. A far better customer service than I've ever received previously.
31 August 2025
It was straight forward, and I could continue working next to the coffee machine
29 August 2025
Great service
28 August 2025
It's BMW
26 August 2025
Very efficient
25 August 2025
Very good reception on arrival , friendly and professional approach by all staff particularly Grace who explained everything clearly and concisely.
25 August 2025
As above.
25 August 2025
All good as always.
25 August 2025
As above
25 August 2025
Refer 1 above otherwise no issues and the matter is resolved now
25 August 2025
Fairly satisfied
25 August 2025
Good communication throughout the process.
25 August 2025
Very satisfied
25 August 2025
You couldn't have done anything more.
24 August 2025
Highly professional, personalised service, great communication throughout. Putting the customer at the centre of everything they do.
24 August 2025
Professional but quotes were way too expensive. Plus, after initial phone call, I received a warranty quote with a message "here is the quote you requested". I never asked for anything of the sort. Then I had an unsolicited call from sales dept.
24 August 2025
booked in quickly and kept updated
23 August 2025
The work was good. Booking in was fine. The customer contact was awful. The technician was incorrect, argumentative and ultimately rude and unprofessional.
23 August 2025
Disappointed. The car was returned not clean. The dashcam had been disconnected, and not all issues had been rectified.
23 August 2025
Rema was great.
21 August 2025
Ditto
21 August 2025
A progress phone call in the early afternoon would have helped. I phoned up at around 3pm to enquire about progress (car left in at 8:30) only to be told that the MOT had only just commenced.
20 August 2025
I asked the agent if my warranty issue was solved. When I said I've had a few issues he basically told me it was common and a new car went out recently and all the warning lights came on within a matter of days. The discussion spiralled down from the
20 August 2025
Service completed on time and at quoted price.
20 August 2025
Was pleased with work carried out
20 August 2025
Clear comms
20 August 2025
I was dealt with promptly, welcomed to the showroom and handed over to the service lady handling my vehicle. The showroom was comfortable , coffee at regular intervals so waiting for the service to be completed is a pleasure
18 August 2025
Job done on time manner
16 August 2025
Always friendly and nothing is too much trouble for the team
16 August 2025
Service performed as reauired
14 August 2025
Efficient and professional
14 August 2025
Excellent communication
13 August 2025
My service advisor was excellent, went above and beyond to get approvals for my vehicle with the leasing company, who were pretty challenging to work with. I was always kept in the loop with any updates.
13 August 2025
Poor service experience. 90-minute 'while you wait' service booked for 08:30. I arrived at 08:20 and checked in. At 09:10, my vehicle still hadn't moved from where I parked, at the front of the Sytner showroom. Vehicle not ready before 10:50
12 August 2025
Pleasant surroundings and knowledgeable team
12 August 2025
The service team at Sytner High Wycombe was professional, attentive, and highly efficient. They kept me informed throughout the process, addressed all my queries, and ensured my car was serviced to the highest standard. The staff were friendly and ap
11 August 2025
The issues that the car went in for is till not fixed
11 August 2025
Had to go back as would have had to wait for tyres but otherwise no issue with service
09 August 2025
I have been well informed and guided throughout.
09 August 2025
Polite and precise
06 August 2025
Grace was very helpful and made everything clear to me .
04 August 2025
Timely accommodating and supportive
04 August 2025
Positive clear comms throughout and the issue was resolved
03 August 2025
I was given regular updates so I could estimate when my car would be fixed and kept updated on any costs for the repairs. Very polite staff and very efficient service.
03 August 2025
I have dropped a star because in my personal view I feel that the new procedure of not having a Service Advisor interface to the customer and to use Whatsapp is not a good move forward. In this recent visit I did not see a Service Advisor at all.
03 August 2025
No issues
31 July 2025
Excellent service by sidra
30 July 2025
As above
30 July 2025
Work was carried out quickly and efficiently
30 July 2025
BMW always provides an excellent customer service. It is easy to book a service. Provides vehicle health check video. Customer service staff is friendly and answers all questions patiently. Regular updates on the repair or service status.
30 July 2025
All completed within agreed timescales and at agreed price. Car was washed and cleaned and ready for me to collect as agreed. I have confidence in servicing at Sytner.
29 July 2025
After previous poor experience was welcome experience a friendly and helpful environment
29 July 2025
The lady at the mot/service desk when picking up my key & car was friendly. The same can't be said for the 2 staff at the front desk, they didn't welcome me at all, just got a stare. They also failed to quote me for a new key.
28 July 2025
Car was repaired well and kept up to date with progress.
28 July 2025
Speed of acquiring spare part
28 July 2025
Good service, clear communication, what was supposed to be done was done in good time.
28 July 2025
The work carried out has solved the issue and I am very pleased.
24 July 2025
My booking was last minute and the team did everything they could to do an excellent job and they had my car in and out , cleaned and delivered back to me very quickly which is what I needed. The vehicle health check was great.
24 July 2025
As above - telephone updates poor.
24 July 2025
All the staff were very good but Rema was great. Kept me up to date with all the progress and was very helpful.
23 July 2025
Happy with customer service
23 July 2025
I was happy with Tayyab Ali how looked after my car when it came in for the mot and the other bits of work that needed doing he phoned me twice to find out what the car was in for as the person how booked me in had made a mistake with the information
23 July 2025
Same as above
20 July 2025
Very satisfied
20 July 2025
Good experiences
19 July 2025
Again, just good service
19 July 2025
very efficent
19 July 2025
Much better check in and check out!!
19 July 2025
as above
18 July 2025
As above.
02 October 2025
Again, simply down to Jovan and how he dealt with deal from beginning to end