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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
589 ratings and 248 comments received in the last 90 days.
04 September 2024
Service good but the issue with damage to car was very upsetting
04 September 2024
It was super fast and always timely communications.
04 September 2024
5 star service
04 September 2024
Smooth and easy process
28 August 2024
I was kept informed about delivery time. Handover was pretty painless and much of the paperwork was done in advance.
24 August 2024
Both John and Himesh ensured the purchase and finalising on pick up day to be completely smooth and a good experience.
14 August 2024
helpful and attentive staff
07 August 2024
Ian Jones is a trusted and very knowledgeable consultant
06 August 2024
John McNally was great in looking into me obtain a new car at a great deal for me and them
04 August 2024
Always good
04 August 2024
Allen Kuthokathen from Sytner BMW made the process off purchasing our car start forward from start to finish. He was excellent throughout..
30 July 2024
All very professional. Chris was super informative on the day aswell
29 July 2024
Faultless experience.
25 July 2024
Was thrilled with the presentation of my new car. The experience was thoughtful and special and by far was not the most expensive car I have purchased BUT to me it was the best.
18 July 2024
Mark Molloy was amazing sorting a new car for us when ours was written off. Terry and Carl in bodyshop really helpful too
18 July 2024
All the staff were very helpful
17 July 2024
Better than expected.
14 July 2024
Very responsive to questions and noted my concern when I identified a scratch on the drivers leather seat pre-delivery.
11 July 2024
My rating is based purely on the service of Sytner personnel. It is my understanding that BMW were totally responsible for the delay of a month in the delivery of my vehicle to them, which was unacceptable. Including that it would have been 3 stars.
10 July 2024
Agreed the specification of the vehicle/ transparency on the leadtime/ kept informed of progress/ efficient and constructive handover/ and good follow-up
09 July 2024
My car came earlier than expected and superceded my expectations when I saw it in the showroom on collection
06 July 2024
We had a smooth and great experience with Mark Molloy
05 July 2024
Salesman went over and above expectations, ensured all paperwork was completed ahead of collection by collaborating with the new business Salesman Darren M to make it happen especially as Joey B based in the Used car dept but sold me a New car.
03 July 2024
Excellent. Thorough review of the car and its features and fabulous service. Chris Bennett was amazing and as a result this is the second car I've bought from him.
03 July 2024
Chris and the team were really helpful and sourced the car a month earlier than expected.
03 July 2024
company good, communication good
02 July 2024
Very satisfied. The service was professional, organised and thorough
30 June 2024
Very good and knowledgeable staff
30 June 2024
Simple, quick and easy
30 June 2024
Always made to feel welcome and staff are helpful.
26 June 2024
Went back to Sytners as this is 5th car from them and always a great service from knowledgeable staff.
25 June 2024
My experience was just a delightful dream! Nothing is a problem,they go above and beyond to get you into the car of your dreams.Picking up my new car was just so exciting because they make it so exciting for you and they are so happy for you.
25 June 2024
Jovan and Allen were exceptional
13 June 2024
Allen the Salesman was excellent . He responded to my emails in a timely manner , listened to my needs and executed the whole experience in a professional and efficient way . The car was also made available on the day promised.
04 September 2024
Fast, friendly and efficient service.
04 September 2024
Neil in the service department did everything he could to ease the time being off the road during my repair.
04 September 2024
Good prompt and concise service. A great dealership
03 September 2024
BMW identified a seperate problem and Awais rectified it. This attention to detail and also complimentary action was greatly appreciated and actually is the reason I would come back.
02 September 2024
Pleasant staff, service work done well, to the estimated wait time and to the quoted price.
02 September 2024
Work was completed in the time allotted, however delays at the beginning and having to remind people I'm at the BMW garage is not acceptable.
02 September 2024
Reema has done her best to provide support in the circumstances and I cannot fault her performance. It was disappointing that the recall work was not notified before it was started and just how long it is taking to find the related damaged parts.
02 September 2024
The service team when exceptional, friendly & efficient
02 September 2024
Fantastic all round.
01 September 2024
Can't be more satisfied.
01 September 2024
I brought the car for a service, the staff were very friendly and I drove away two hours later with a serviced car. The 'free' wash was a nice touch
01 September 2024
The service was good, and my questions were answered and delt with appropriately. I did not really want to wait 30 minutes to pick up my car, everone who came in after me went away befire me!!
31 August 2024
I have been a customer for over ten years and I have been totally satisfied with the friendly reception on entering the showroom to collecting my vehicles after the work has been completed. Thank you very much
30 August 2024
Very efficient and friendly.
30 August 2024
Famya was great - kept me informed and ensured car was re-booked - twice!
30 August 2024
All good and responsive
30 August 2024
Delivered on time
29 August 2024
Would have been 5 stars if not for the fact that as soon as I drove the car away, very annoyingly the tyre pressure monitor came up on the dashboard and I had to get this checked and re-set. Why was this not spotted?
29 August 2024
The service was great. The gentleman who I spoke with was very helpful and worked in my best interest which is very important.
29 August 2024
The recall work was done, the car claened, and soem helpful servicing was included. It would have been nice if I could have had the car done more quickly; I live some miles away from Sytner High Wycombe, and had to spend the day there.
29 August 2024
Great service
29 August 2024
Navasha was a great customer service representative
29 August 2024
left keys with repairs section, all serviced when I collected the car.
28 August 2024
Had a video saying what the issue was and when it will be resolved
28 August 2024
Great experience
28 August 2024
I booked a time slot and waited while the service and valet were completed. A comfortable waiting area with tea provided!
28 August 2024
All staff helpful and friendly. Obviously well trained.
28 August 2024
Polite and helpful as always.
28 August 2024
Great friendly service, MOT done professionally , Car runs well, no problems = happy customer.
28 August 2024
Navasha on the service desk was very helpful and friendly, and kept me informed about what was happening. Also was there in person when I collected the car.
28 August 2024
Good communication and fantastic service
28 August 2024
Car felt like new after the service
27 August 2024
Excellent service. Famya Hussein, my service advisor, is outstanding.
27 August 2024
The service was prompt, friendly and comprehensive.
25 August 2024
Still have issues with tracking system in car since last visit - not reported yet
25 August 2024
The required work was carried out on time and well. The overall cost was communicated in advance and the car well valeted.
25 August 2024
Per was excellent
25 August 2024
He was very pleasant. Efficient. Organised. Knowledgeable & helpful.
24 August 2024
No complaints exceeded expectations
24 August 2024
In for a MOT - ready in an jour
23 August 2024
No problems
23 August 2024
Very professional service that is an expectation for high end cars.
22 August 2024
Genuinely couldn't have been better - thank you
22 August 2024
Rina was great and went the extra mile to locate a correct pair of tyres when the originals weren't available.
22 August 2024
Famya Hussein was very helpfull throughout the entire time. She answered all questions very thoroughly and left no questions unanswered. 10/10 customer service
22 August 2024
See above.
21 August 2024
Recall for coolant was done in a day and i was given a taxi to return home.
20 August 2024
All the issues the vehicle had were solved.
20 August 2024
Good communication and very nice welcome on arrival
20 August 2024
Helpful
20 August 2024
Superbly slick. Comfortable waiting area. Great service from all involved.
20 August 2024
See previous comments.
20 August 2024
Kept informed throughout the process
20 August 2024
Per proactively called me and kept me updated. Couldn't ask for more.
19 August 2024
Job well done and finished earlier than expected
19 August 2024
We did a great job in handling my case.
19 August 2024
I was advised on arrival that one of the items - the fuel filter - was not yet due for replacement. As a result, the expected cost of the service came down vs what I was expecting. To have this actioned proactively without me requesting it was good.
19 August 2024
Faultless
19 August 2024
From when my car was booked in, to the drop off and collection , everything went very smoothly and communication was excellent throughout
19 August 2024
Good booking service and excellent reception upon arriving and parking. Good service maintaining connect during service wait.
19 August 2024
Good value
18 August 2024
Pleasant waiting facilities
17 August 2024
Staff are always helpful and friendly. Great to get the little inspection videos.
17 August 2024
See above
17 August 2024
Service was very good as usual
17 August 2024
Good level of personal attention and all work completed to my satisfaction. Very pleased with how my issues with remote software downloading and the faulty Eye 2.0 dashcam were dealt with which involved referring back to BMW for resolution.
17 August 2024
Excellent service
16 August 2024
Navasha was excellent, kept in updated and would recommend her to anyone else for a service at BMW
15 August 2024
The only downside was that it took 7 working days to obtain a replacement hose from Germany, something I thought would have been stocked in the UK. However, the Sytner staff handling my case were always friendly, polite and efficient.
14 August 2024
Very poor communication. I waited in vain for over a month to be informed if a brake sensor had been delivered. Eventually, I went to Sytner in person. Once the work was done, I again had to do the chasing to discover when my car was ready.
13 August 2024
It was recall so nothing useful to add.
13 August 2024
Very happy with the whole experience. Great video overview. Nice clean car.
13 August 2024
I have always found all staff - from Reception to Sales to Service - to be very friendly and helpful and utmost professionals at all times
12 August 2024
Completed to my satisfaction in a timely manner
12 August 2024
After some initial issues they went out of there way to give a great service
12 August 2024
Staff always polite and helpful
12 August 2024
Excellent service
12 August 2024
There was no follow up unless I missed a call.
12 August 2024
Booking was easy, service went well and staff were very nice.
12 August 2024
Excellent service, communication and help from Simone. Nice service loan car.
12 August 2024
Very helpful staff
11 August 2024
Very good team
11 August 2024
Great service and good value for money
11 August 2024
Just 100% very good!
10 August 2024
I was kept informed throughout the whole process
10 August 2024
Trusted and professional service
10 August 2024
Fast and efficient
10 August 2024
Booked for for waiting service for 0930 and was done by 11.15
09 August 2024
Richard Kendall
08 August 2024
Friendly, efficient and knowledgeable
07 August 2024
The usual high standards set and delivered each time I use the dealership.
07 August 2024
Best BMW dealer from sales and service
05 August 2024
Polite staff
05 August 2024
As above. Had long issue with engine management light being Amber. Could be EGR recall, but not resolved in 2 years!!
05 August 2024
Tayyab was excellent, friendly and very helpful.
04 August 2024
Unable to resolve electrical issue - booked in for further service.
03 August 2024
No issues
03 August 2024
Because I was completely satisfied
03 August 2024
Always excellent service and knowledge at High Wycombe. I live in London but for the past 11 years I will only use High Wycombe.
03 August 2024
Professional service delivered by experts.
03 August 2024
Car return on time and all work carried
02 August 2024
Service was great from reception and my service handler
02 August 2024
Have to trust the Technician's work. But £250 per hour is a major deterrent - I can fly my shared four-seater light aircraft for not much more than half that!
02 August 2024
I was taken care of as a customer and all my needs met. The provision of a hire car is really needed as I commute a lot for work. The speed of booking in and actual fixing of the issue is also impressive. Staff are friendly.
02 August 2024
They kept me informed of what was going on
31 July 2024
Service was good advice was appreciated
31 July 2024
Dealt with swiftly and professionally
31 July 2024
See above Wez Ilyas, Service Consultant was very helpful
31 July 2024
every thing is taken care of and I don't have to worry about anything
30 July 2024
Great service but becoming expensive for simple low mileage annual services
30 July 2024
Everyone is kind and everyone is all on time.
30 July 2024
Service completed well and all on time
29 July 2024
Great Service as always
28 July 2024
Always ready to help, no matter what.
28 July 2024
Mr Ilyas was fantastic. Kept me updated on progress and went above expectations. I have mentioned the service provided to various friends
28 July 2024
Rema is great at her job - very caring
27 July 2024
Easy booking process, easy drop off and pick as planned
26 July 2024
It was two warranty faults. The engine warning light got sorted knock sensor. The other fault wast a leaky shock, but couldn't get replaced as it was seen to be wear and tear and not warranty.
26 July 2024
Simone very polite and informative at all times
25 July 2024
Speed of completing the job
24 July 2024
Per Taylor is categorically THE best Service Advisor I have ever experienced within the BMW group; in all the years I have been a client of the brand. This gent should be commended in his incredible efforts to provide 100% customer-focussed results.
23 July 2024
Very friendly and helpful staff who do their best to address one's needs.
23 July 2024
I was over the moon with the service I received at BMW High Wycombe as it was such a seemless process from booking my car in, to dropping the vehicle and collecting once the work was completed! Amazing work from Rema my service advisor! She's a star!
22 July 2024
All staff were good, knowledgeable and let us know exactly what service the car needed. There were no surprises.
22 July 2024
As above.
22 July 2024
Quick, efficient and polite
22 July 2024
See above
21 July 2024
No complaints.
21 July 2024
Always great people great service that go over and above. Justifies bringing my car here for service/maintenance as they are trustworthy and honest. Customer service representatives on both occasions I've been brilliant and very helpful! Great job!
20 July 2024
Having the car valeted before collection was superb, thank you!
20 July 2024
My car was picked up from my house on time, I was kept informed of progress throughout the day and it was delivered back to me fully serviced and spotlessly clean.
20 July 2024
The video of the cars condition . I just wish they would replace the brake pads . Something they continually comment on!
18 July 2024
Navasha was particularly good with keeping me informed on progress.
18 July 2024
Recall job was completed with a high standard. Replaced a damaged part free of cost.
17 July 2024
They fitted me in at very short notice to rectify an issue that was not their fault but attended to it with grace and ease.
17 July 2024
It was a re call on my particular model plus they adjusted my tracking which was complimentary.
16 July 2024
Accommodated unscheduled repair
16 July 2024
As above all were very efficient.
16 July 2024
Great service as always
16 July 2024
Friendly and welcoming. Don't keep you waiting , provide updates throughout the service
16 July 2024
Efficient and service fine while I waited on a Saturday
15 July 2024
We were greeted at the door by name, and the receptionist (Famya Hussain) was excellent,
15 July 2024
Very satisfied
14 July 2024
Great service. Easy to park. Pleasant staff.
13 July 2024
Good service but unhappy with your central booking department
12 July 2024
Very good service from staff members. Updated through the process of servicing and MOT. Unfortunately the total cost is expensive
12 July 2024
SERVICE UNDERTAKEN TO TIME SCALE PROMISED, A FREE SERVICE AS PER PURCHASE PACKAGE, A SERVICE REPORT FOR MY RECORDS AND A VIDEO OF THE SERVICE IT SELF.
12 July 2024
Easy to book, friendly helpful staff.
11 July 2024
I was very impressed everything got done in the time I wanted it too, very helpful and professional service.
11 July 2024
The mechanical issue was sorted within one day.
10 July 2024
Meet and greet works well
10 July 2024
All good, start to finish
09 July 2024
Because what I was told happened.
09 July 2024
Had I been alone I would have been completely lost
08 July 2024
Faultless booking, follow UP regarding EGR recall parts to be fitted, complimentary services provided, taxi home to make good use of my time. Car ready for delivery ahead of time and on excellent condition. Plus good value for money.
08 July 2024
Everything done as requested & a super valet.
08 July 2024
Time maintenance
08 July 2024
Friendly and highly professional
08 July 2024
Per resolved the problem quickly
07 July 2024
Handled by Simone Jung in an efficient and timely manner - good communication
07 July 2024
Great job.
07 July 2024
Completed scheduled and dealt with insurance works.
06 July 2024
Team were really polite, helped with my additional requests, great communication
06 July 2024
Sytner we're as efficient as they could be
05 July 2024
Great engineer fitted Dashcam.
03 July 2024
I was satisfied with the service although my vehicle will need to be returned due to part of the work not carried out completely.
03 July 2024
Problem solved
03 July 2024
Karim Yusuf Kept me informed throughout. He delivered as he promised got my car rebooked in again when the part arrived. He's always very informative & extremely prompt & productive a real asset to BMW
03 July 2024
Fast and efficient. Attended to all of the points which needed to be carried out.
03 July 2024
Looked after and kept up to date
02 July 2024
Professional and friendly service.
01 July 2024
Just go over and above for customer satisfaction
01 July 2024
Well organised service
01 July 2024
Service was undertaken as part of my service plan and so I had nothing to pay. but I got a video explainer and a complementary wash.
30 June 2024
Service and MOT took 3 hours and another 30 minutes explaining the MOT fail.
30 June 2024
Very helpful and attentive staff
29 June 2024
Used to use park lane BMW but due to an accident I was taken to HighWycombe where I found the staff so helpful.
26 June 2024
Simple and the absolute focus is exceeding expectations
25 June 2024
The car hadn't been washed or valeted despite requesting it and was covered in tree muck, two wheels were refurbished but i'm now missing the wheel security nut
25 June 2024
Excellent service
23 June 2024
Car was serviced in the time given and video showed details of the work carried out.
22 June 2024
Staff were very friendly and helpful.
21 June 2024
Service experience has always been of a high standard
21 June 2024
Great service
20 June 2024
Pleasant experience, good customer service, took slightly longer than originally estimated.
20 June 2024
Because everything went smoothly
20 June 2024
Syed was very helpful and gave all the information i required
18 June 2024
It went relatively smoothly for what I was there for.
18 June 2024
Apart from the excellent service, I was looked after the moment I entered the showroom. Total service with a smile. Thanks to all the staff, specially the receptionist.
18 June 2024
All good
18 June 2024
Fantastic service
18 June 2024
Rema is an absolute asset to your organisation for all of the hardwork she puts in always making sure my vehicle is in safe hand and I always get my vehicle in pristine condition Rema always goes beyond the call of duty excellent excellent excellent
18 June 2024
My car mat in the footwell on the near side was dirty (lots of tiny leaves or leaf debris) that looked like it had been on the bottom of someone's feet & there was a dirty smudge on the passenger seat that I had to use cleaning products to remove.
18 June 2024
Excellent, quick. Want kept waiting too long
18 June 2024
Delivered as per requirement, supported transport requests as needed.
18 June 2024
This was no criticism to Karim who looked after me as he was helpful, polite and professional, but the fault has not been rectified, there were blobs of silver grease left on my boot seal and boot liner and my request not to wash the car was ignored
18 June 2024
Service was good but somewhat surprisingly there was no followup to my sales enquiry
17 June 2024
Mainly because the miss that took care of me was just brilliant. Helped me in every way possible making it very easy for me to choose the best option,updates,everything i needed to know to have a stressless tranzaction
16 June 2024
Faulty components on my car was fixed with no quibbles. Video health check report of my car was useful to see and know
15 June 2024
The probem had been identified through the health check. I was given an estimate for the work and the final bill was abour £200 less than the estimate. Well done Sytner
14 June 2024
Ultimately, although the process took a while and created some inconvenience for me (as a result of my vehicle being off the road) I was looked after to such an extent that my confidence in BMW and the warranty I have purchased for 5 years is high
14 June 2024
Your service reception was prompt and I had my car returned quickly.
14 June 2024
Work done in time, no problems
14 June 2024
Kept updated on works
13 June 2024
Good service, fast and efficient.
13 June 2024
I brought the car in for an EGR cooler problem under a recall notice. However the EGR was not replaced because the part was not available. This the 3rd time I have come in for this recall, and disappointed that need to bring the car in yet again!
13 June 2024
very happy . professional and efficient
13 June 2024
Te car was returned without its usual valet and the hubcaps had been left in the back of the car. In mitigation I think the timing of the repair work may have not have allowed time for this to be done.
13 June 2024
Great speed of response, beautiful experience.
11 June 2024
No courtesy car was available. I was told that my recall re brakes was not urgent. Really?
11 June 2024
Excellent service
11 June 2024
Very helpful and quick service received, thank you again!
10 June 2024
All OK.
04 September 2024
See reference to Ian Jones above.