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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
502 ratings and 244 comments received in the last 90 days.
15 April 2024
Very customer focused.
12 April 2024
While it was a short time for getting the car delivered to the dealership for delivery to me before the month end everything was achieved.
10 April 2024
Great service
06 April 2024
Very satisfied
04 April 2024
The salesperson Jovan, covered every aspect of the vehicle that I intended to buy. When the order was placed he provided regular updates, and on collection Jovan carried out a thorough handover covering all operating information and instructions.
04 April 2024
Timely communication, happy to address any questions at any time and made sure swift turnaround from delivery to picking up the car.
04 April 2024
Very satisfied
03 April 2024
Good services
03 April 2024
Special shout out to Allen at High Wycombe for making the whole process so smooth.
29 March 2024
An efficient service throughout
27 March 2024
No remaining queries or questions, and future help offered to get to grips with automated parking!
22 March 2024
Went through everything clearly and car was in perfect condition.
22 March 2024
Jovan made things so easy for me/ Sorted out a great deal and we got the car I wanted
21 March 2024
Nothing to add
21 March 2024
Always looked after in a professional manner but in a friendly atmosphere. The salesman knows what car and spec would suit me
21 March 2024
The sales person was straightforward and helpful. He made the whole process positive.
20 March 2024
Good service
19 March 2024
Very professional and friendly service
13 March 2024
Mark did his best to satisfy a disappointed customer
13 March 2024
The team were very supportive every step of the way
11 March 2024
I was kept up to date throughout the process, which was also an incredibly quick process.
08 March 2024
Very well looked after by courteous staff
08 March 2024
Its like i said Excellent service
08 March 2024
Very satisfied with the whole experience. Sytner of High Wycombe encompasses everything you need when hoping to buy a new car. All BMW car makes displayed well with plenty of room to walk around, in fact the whole of the building was well-designed.
07 March 2024
Good information and updates given throughout the process.
07 March 2024
During viewing the cars all the way to purchase and delivery the process was easy and seamless and Dan Bushby and Darren Mutukrisna were always there to help and answer all my questions.
06 March 2024
Jovan was professional, knowelable and very helpful and stood out from other Brand dealers.
06 March 2024
Very smooth from order to delivery. Thorough handover process. We were kept informed throughout the 5 months we waited for the delivery of the car.
04 March 2024
It was mainly due to the sales person continuously keeping us in the loop as to when and what so we had confidence with him and in BMW.
03 March 2024
I dint go for a new car - but ended up with one!!
01 March 2024
Incorrectly advertised price of new vehicle with selling price £2000 more Extremely junior and inexperienced salesman Told car could not be registered on day of collection as stop sale in place only 20 mins before my arrival after 3.5 hour journey
29 February 2024
I was shown the most suitable car for my needs and it was purchased and delivered on time.
29 February 2024
Arrived on time hassle free purchase.
27 February 2024
Lovely people, very helpful. Was able to get a test drive at short notice to see if I was comfortable with a bigger car. I was kept updated constantly. I was shown how to set up my new car and had a thorough explanation on how to use it.
27 February 2024
It was a great experience, complementary drinks, friendly welcoming atmosphere. Very impressive showroom and I wasn't expecting to have my new car unveiled to me like I was a celebrity:)
26 February 2024
Easy, straightforward really helpful throughout
25 February 2024
We have always received great service from Chris and his colleagues which makes the whole experience an absolute pleasure
24 February 2024
Everyone went out of their way to welcome us even though there was a delay in receiving our car
23 February 2024
Everything was done to make the transaction go smoothly
22 February 2024
Chris Bennett was excellent great communication and support made the process go smoothly
22 February 2024
A few technical issues with key card etc, but otherwise a good handover and introduction to the new car
22 February 2024
Excellent service from the dealer and Jovan in particular
22 February 2024
Jovan Korica was extremely patient and knowledgeable as we worked towards selecting the right car for me. I asked a lot of detailed questions and no ask was too much! A great asset to the sales team.
29 January 2024
It exceeded my expectations of how fast the car was sourced for me by Jovan. Great experience picking up the car with the bog reveal, Jovan ensured it was a seamless and stress free experience.
28 January 2024
Ive been with Sytner BMW for 18 years and they always manage to pip the competition.
28 January 2024
Very informative
19 April 2024
It's just a well run place, it's been the service experience pre, during and post. It makes it be an easy choice.
18 April 2024
I would like to make particular mention of Kevin in the workshop. My car is now 21 years old and after Kevin worked on it last week it has never driven as well as it does right now. He has set it up perfectly. Thank you, Kevin. Per is also very good!
18 April 2024
Great service as always. I did send my car in on a Friday night and heard nothing until the Monday afternoon so perhaps an email or call earlier on in the process to explain the time frame would be useful.
16 April 2024
Lovely service provided from start to finish. Service advisor Rema was extremely helpful and understanding. Went above and beyond to ensure I had a pleasant experience with BMW High Wycombe.
16 April 2024
Easy booking with no issue's
16 April 2024
Great knowledge and service from Per Taylor
16 April 2024
Karim was great
16 April 2024
Navasha was helpful and also offered the £100 off voucher which was handy bearing in mind this was 2nd recall on the same issue
15 April 2024
the service was planned for 1.30 - 2 hours I decided to wait, however I felt that I had been forgotten & had to chase for updates, looking at the app my car was ready significantly sooner than it was returned to me. the receptionist chased for me
15 April 2024
Very good overall. Only issue was that car wasn't cleaned afterwards, as advised it would be.
15 April 2024
No reason not to
15 April 2024
Helpful and willing to go that bit extra effort to find out any issues.. just being flexible helped me. And went for a short drive test 5mins to see if there was an issue with suspension at no extra cost.
15 April 2024
Very good service ?? Very good ??
15 April 2024
I was completely satisfied
15 April 2024
Lovely bunch of people
14 April 2024
Got what I needed done no issues
13 April 2024
very responsive and helpful
12 April 2024
Great customer service from Karim & Per
11 April 2024
A recurring problem since before the warranty expired was repaired free of charge
10 April 2024
Smooth service
10 April 2024
Very friendly
10 April 2024
Clear summary on health check
10 April 2024
All ok
10 April 2024
Both Simone and Richard offered a fantastic service as always
10 April 2024
Always a pleasurw
10 April 2024
Nice
10 April 2024
Quality work
10 April 2024
Excellent
10 April 2024
Dealership was fantastic as ever. Booking it in was a problem.
10 April 2024
Very satisfying
07 April 2024
Good communication throughout and nice environment to wait for the work to be completed.
06 April 2024
Very Satisfied with the service at Sytner High Wycombe. Neil Hamilton is always a pleasure to deal with and makes coming to the dealership a pleasure.
06 April 2024
Everything was explained clearly to me.
05 April 2024
Based on my 8 years of experience with BMW Sytner High Wycombe, I have to admit that the customer service, the professionalism, the friendliness have improved a lot, Thank you
05 April 2024
Incredible customer service
05 April 2024
Problem not revolved and have called twice and been promised calls back and haven't had the calls returned
05 April 2024
I received a video from the engineer which was very informative
05 April 2024
The reception staff are delightful and very helpful
05 April 2024
Again, a professional approach before, during and after.
05 April 2024
I wasn't told how long the service would take until I arrived and even then I wasn't told that it would take most of the day. I wasn't told that the tyre pressures had been reset and that I would need to drive to reset the pressures stored.
05 April 2024
I had an excellent overall experience.
05 April 2024
Per Taylor delivered excellent support, fighting our cause which resulted in a positive outcome. Always treated with respect
05 April 2024
Always welcoming, polite and helpful. Technicians carry out work to my entire satisfaction.
05 April 2024
The cost of the service was relatively low, a tick box really (brake fluid change). I felt a bit like I was putting the service rep out by taking up a slot. I have a recurring tyre warning and because tyres were replaced elsewhere, it felt teflon.
05 April 2024
Great experience overall. Helpful in resolving an issue with my Service Inclusive Plan. Rema took ownership for the issue and helped in a very practical way. I very much appreciated that she was empowered to do the right thing by the customer.
05 April 2024
Service was carried out by the BMW team and all seems to be OK.
04 April 2024
Always friendly and helpful, easy to deal with, and keep me informed throughout.
02 April 2024
Richard was very helpful in the process of buying the car but there were a few issues which had to be sorted out after delivery. These were, however, resolved promptly and without fuss.
02 April 2024
They had loan car available. Kept me updated on there progress and when I collected my car went through what they had done and answered all my questions.
01 April 2024
Wes looked after me and listened to my requests
31 March 2024
Very helpful
31 March 2024
Job well done
29 March 2024
Always done with a smile, very professional
29 March 2024
This time around the service has improved emensley from previous bad experiences.
29 March 2024
Best service ever
28 March 2024
It is my new garage as previously I was a client of Maidenhead garage. Navasha was a very professional and listened me patiently person, understanding my problem and sorting it quickly. Also e-mail communication was great.
27 March 2024
Very good service and good comunications
27 March 2024
Good service
27 March 2024
Problem dealt with and fixed
26 March 2024
Overhaul it's ok
26 March 2024
Look after customer
26 March 2024
no complaints
26 March 2024
Completely satisfied but always room for improvement
25 March 2024
Maintenance work carried out efficiently and courteously.
25 March 2024
Excellent communication and customer service experience allied to fair pricing
25 March 2024
Disappointing that a 90 min 'while-I-wait' service took 2.5 hours! Also drivers seat was left out of position with the memory wiped; passenger seat position suggested that a passenger had been carried; all pre-programmed facia buttons memory wiped
25 March 2024
Fast and efficient booking system, excellent customer service, friendly and knowledgeable staff.
24 March 2024
Excellent customer service
24 March 2024
Very poor communication, resulting in us unknowingly driving against safety recommendations.
24 March 2024
Very helpful customer service from Wez Ilyas. Price of car parts seems expensive.
24 March 2024
I've had my car 6 months and it has now done 9,000 miles. I thought an oil change at well over £300 was expensive. I used to have an Audi and seem to recall it was far cheaper.
24 March 2024
The service was strange. Prices and timescales were not forthcoming and had to be asked for constantly. The service was always friendly and polite but not very informative.
22 March 2024
Kept informed
21 March 2024
This rating is on the work to vehicle and service received but as above the check in service was not as efficient
21 March 2024
My experience was brilliant the staff are great. Especially Tayyub who carefully explained everything to me and kept me upto with phone calls.
21 March 2024
Very easy to book in, easy to drop off car, video was very helpful. Simone was also great thank you.
21 March 2024
No issues to report.
19 March 2024
There were no hidden cost surprises.
19 March 2024
I feel everything was done properly.
19 March 2024
Friendly, kept me up to date and excellent customer service
19 March 2024
I think the people from the meet and greet on reception to the parts and tech guys are all lovely to deal with and really responsive. Navasha the service agent was especially good.
19 March 2024
Very informative
19 March 2024
Because you cannot beat the service offered.
18 March 2024
Everything dealt with well
18 March 2024
Slightly frustrated that i was unable to get additional issues addressed whilst the vehicle was with the dealer, necessitating a further booking.
17 March 2024
Promises made were kept.
16 March 2024
Extra work carried out but very satisfied with how I was dealt with after being told previously it was all ok - Simone was excellent
15 March 2024
Professional helpful and friendly staff. The service is always good and efficient.
14 March 2024
My service experience has always been excellent and brilliant. I enjoy the nice atmosphere and Professionalism of staff.
14 March 2024
All went very smoothly
14 March 2024
Always ready to listen and get to the root of the problem
14 March 2024
Speed of service and lack of willingness to resolve problem
13 March 2024
Service was great, good info on the state of the alignment prior to their work from the person who gave me my car back.
13 March 2024
Navasha was great & a pleasure to deal with.
13 March 2024
Job completed to my satisfaction
13 March 2024
Great team
13 March 2024
Completely unsatisfied, was told they had none of my services on their system. I've only taken it there for the last 5 years. So why have you lost everything on your system?
12 March 2024
Helpful friendly people
12 March 2024
Senior service manager pers is exvellent
11 March 2024
What ever you ask nothing is too much trouble.
11 March 2024
Very good customer service.
11 March 2024
all went smoothly
11 March 2024
Very happy
11 March 2024
They are really good and professional.
11 March 2024
Process handled very smoothly and quickly
11 March 2024
Quick and efficient and comfortable surroundings whilst waiting for servicing and MOT to be performed
11 March 2024
It would be good if someone could provide a straight answer on what is included in the Standard Scope charge. Would have been 5 star if it wasn't for that, everyone asked was very vague/waffley about what you actually do to warrant the charge
11 March 2024
All servicing requirements were completed to my satisfaction.
11 March 2024
Satisfactory service
11 March 2024
Very professional and friendly service team.
11 March 2024
Dissatisfaction with my last two visits.
10 March 2024
Speedy and thorough
10 March 2024
Courteous, professional & efficient service was provided by Sytner High Wycombe. I was kept informed of the progress with the suspension installation. Very satisfied.
10 March 2024
Very helpful and professional
10 March 2024
Good quality but very expensive
09 March 2024
Seemed to be some confusion over online booking and in-franchise booking.
09 March 2024
Expensive but I guess that is the nature of the car (M2) and I don't have any comparative.
08 March 2024
Exactly what i expected keep going the same
08 March 2024
Ease of booking the car in Timely service Complimentary wash
08 March 2024
Again, good job but not cheap.
07 March 2024
Totally dissatisfied due to all of the above . I have no confidence in the service and safety checks nor the management assurances ( lack of ) . I don't trust the garage at all .
07 March 2024
As above plus unaware of already booked in car for mot with bmw dealer
07 March 2024
When I was finally seen the issue was resolved and my car was cleaned. Thank you. Whilst waiting, I was offered refreshments. One of the Service team kept me advised of progress and timescales.
07 March 2024
Professional service. Really impressed by the staff welcoming at the door.
07 March 2024
I was dealt with by excellent people. I had to wait slightly longer than I would have liked but it was worth it for the level of service which was mainly very good.
07 March 2024
Easy to book. Completed ahead of estimated schedule
06 March 2024
Customer service levels are incredibly poor at High Wycombe. I've just been to HW this morning for a promised complimentary valet after last week - I've just spent 2 hour round trip and returned with a dirty car, despite me complaining onsite.
06 March 2024
I called back after collecting my vehicle as i had a question. I was promised a call back and didnt receive one
06 March 2024
Jovan v knowledgeable and v helpful
04 March 2024
Still have a steering/suspension knock that cannot be reproduced when investigated.
04 March 2024
did a great job, I do like the video tour of the underside of the car too...
04 March 2024
Professionalism and very courteous staff
04 March 2024
not fixed 3 attemps, will have a word with BMW ,not holding my breath
04 March 2024
I'm always pleased with the service I receive from BMW. However, I do struggle with how expensive the service/parts cost.
04 March 2024
Extremely unhappy with the way I have been treated
04 March 2024
Superb centre that I've used for years and they continue to excel.
04 March 2024
Problem with car not repaired
04 March 2024
Brilliant. The experience is just so easy.
03 March 2024
Always very easy to deal with Sytner HW. Booking a service is always fast and efficient and I am always greeted and treated very well. This time, Rema was great, kept me informed as to progress and costs etc
03 March 2024
The service team a very professional
03 March 2024
Car needs a new tyre but have been quotedbthe wrong size and at a very expensive price
02 March 2024
Always excellent
02 March 2024
Efficient service from arriving to leaving and coiming back to a immaculate clean car
02 March 2024
Friendly, knowledgeable
02 March 2024
I have been coming here for a few years and find it a pleasant ecperience
02 March 2024
Nice to have the car cleaned in and out , service took the 90 minutes it stated
02 March 2024
Very good service
02 March 2024
Check in process excellent, job fully completed on time, comfortable waiting facilities
02 March 2024
Good, but unable to tell me how long it would take.
02 March 2024
Tayyab did his very best and we had no problems dealing with him but the amount of time it took to resolve the problem was unacceptable. 2 weeks and 2 days in the workshop for about 10hours of workshop time. Requested mgmt call didn't materialise
01 March 2024
I encountered no negative experiences,
01 March 2024
Had to take my car to another garage to fix as your mechanic misdiagnosed the issue and l still had to pay for the work that did not resolve the issue.
01 March 2024
Again had some booking problems booking date agreed with me but not booked in at your end. Wasted journey!!
27 February 2024
Cost is very high
27 February 2024
Waited for break in service done on time
27 February 2024
Accurate updates Car ready when promised
27 February 2024
Great customer service and do utmost to accommodate.
27 February 2024
Polite. Excellent communication, work of high standard.
27 February 2024
As above
27 February 2024
Very quick & professional. Special mention to your efficient & friendly receptionist
27 February 2024
Booking, drop off and pick up were all straightforward. Everything turned around same day
27 February 2024
The guy who did the service knew his job, He answered all my questions. He also gave some good advise how to keep car in a good condition and explained in detail what was checked.
26 February 2024
Staff was brilliant
25 February 2024
Great service from everyone.
25 February 2024
Good people and good experience, work done quickly but again, BMW prices - too high
24 February 2024
Communication was good after the car arrived at the centre
24 February 2024
Damage was tried to be hidden and not disclosed on collection. I only discovered it when loading the boot in the carpark.
23 February 2024
Very fast and efficient service
23 February 2024
This would normally have been 5 stars.....but I was definitely not called (or voice mailed as stated by person handling this) to say my car was ready for collection. I had to come the following day to collect my car..... (too much to explain here)
23 February 2024
1. They are very pricey. 2. They are unable to complete work properly so I had to return. 3. They are unable to resolve software upgrade issue. 4. They are unable to answer questions, and 5. the service advisors never return calls.
23 February 2024
Really helpful in making sure I had transport to my doctor's appointment
22 February 2024
Fantastic
22 February 2024
Vacuum and wash are complementary. However, they do not vacuum properly and do it reluctantly.
22 February 2024
Please see comments above - this could easily have been a 1 star review, but for the way Navasha sorted things out proactively.
22 February 2024
The service advisor Par, was excellent!!
22 February 2024
Did what they could. Finally have a fix. Appreciate their help.
29 January 2024
The service contact did eventually redeem himself by checking the fault (number 1 above) and rectifying the problem.
29 January 2024
The mechanic deactivated the auto brake and did not reactivate it. I know why it was done but it's a safety issue when the driver is unaware.
29 January 2024
Extremely satisfied, vehicle ready same day and was very clean on collection.
29 January 2024
The car was repaired after I scuffed the paintwork on a wall. Now you cannot see the repair at all.
29 January 2024
All good, car had to be held overnight due to absence of new tyre
29 January 2024
Speed of checking in.
29 January 2024
During the service itself which was a recall activity and brake fluid service. All OK. Above score reflects this. What could have made it 5 stars? I decided to wait as no courtesey cars available. Courtesey newspapers would be a good touch.
29 January 2024
Booking was just so easy with Danny Varney and the service experience with Navasha Powell was great apart from some additional expense for filters which I wasn't really sure that I needed as I will only have the car for another couple of months...
29 January 2024
From the service consultant to the sales team, I was well looked after. Sytner gave me a courtesy car as the car from enterprise was not comparable to my own car.
28 January 2024
The service itself seemed ok but turned out to be sloppy
28 January 2024
Even that Per was very professional and took his time with me, I had issue with the work provided and was difficult to get in touch with him afterwards. It would be nice to get acknowledged, otherwise you get feeling of being ignored.
28 January 2024
When I arrived, Karim, the Service Advisor, explained clearly what would happen during the visit. When it became apparent that the visit would take longer than expected they arranged for a taxi home so I could continue with my day.
28 January 2024
The times arranged were suitable for me and the work was carried out well within my time frame.
28 January 2024
Because I was completely satisfied.
28 January 2024
Excellent
28 January 2024
.
28 January 2024
Service advisor was more concerned about giving him a good rating than helping. Apparently anything below a 9 is fail. In my view he utterly therefore failed.
27 January 2024
As previously mentioned good experience, good service
27 January 2024
Everything was fine, except the work had to be postponed because my car had not been booked in for the date originally agreed.
27 January 2024
Car fixed at short notice. Very helpful staff
27 January 2024
Efficiently done while I waited despite having to wait a month for the service. I hate the centralised telephone calls. I'd much rather ring the garage.
18 April 2024
Very positive experience purchasing car. Representative spent time ensuring we had the right spec and accessories.