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ABOUT Sytner High Wycombe.

Find out more about what we and our team get up to.

Explore the Retail Centre

Meet the team

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Steven Richards

Head of Business

Lorna Muir

Financial Controller

Nick Williams

New Car Sales Manager

Daniel Lingwood

Used Car Sales Manager

Jeremy Page

Used Car Sales Controller

Ryan Price

Business Manager

Alun Clarke

Service Manager

Doug Smith

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Staff went the extra mile to ensure the problem was fixed properly and with the least inconvenience to me

Service

Nick Levison and Anastasia Date were amazing - so helpful and gave me good advice. Please can you ensure Nick and Anastasia receive recognition.

Service

Work completed promptly within advised timescale. Received phone call on completion of work.

Service

The rules of COVID were followed

Service

completely satisfied with the service

Service

Every thing was completed in the time scale that I told

Service

The work was carried out as requested and car received a video health check

Service

It was done in time and on time.

Service

Staff recognised me as a regular customer. (My) regular guy had been assigned to different duties but he made time to say hello and ensure that all was well.

Service

John Feliciano, as always, ever polite, helpful and competent

Service

All good, friendly, attentive, keep us in the picture

Service

Always happy with Sytner High Wycombe

Service

environment was clean, process was simple, people guided me next steps

Service

Excellent - my car was serviced in double quick time while I waited

Service

Diagnosed the fault quickly and was even offered a car to try for the day rather than wait.

Service

Under COVID conditions- still excellent

Service

Completely satisfied

Service

Sean Vincent dealt with my booking swiftly and kept me informed throughout. Very happy with his customer service.

Service

Always first class in service and sales

Service

Everything went smoothly and on time.

Service

Can rely on BMW to do the job properly and within the stated times.

Service

I was told the work would be done while I waited and it was completed quicker than expected

Service

Very professional

Service

Colleagues at Sytner where very helpfull.

Service

Issue sorted quickly and professionally

Service

Quick in quick, quick out, polite, good feedback.

Service

They could t have done more

Service

Helpful staff, COVID protection

Service

Usual high level of customer service and attention and good value for money.

Service

Efficient customer service and effective COVID-19 measures in place.

Service

Very efficient and professional service. But the most important thing is the communication, which we really appreciate.

Service

Just spot on for me

Service

Always friendly and professional

Service

Service availability was swift and dealership was easy to deal with

Service

Booked the car at a pre arranged time no wait about they got the job done no fuss

Service

I couldn't have asked for anything different.

Service

Easy drop off and collection, friendly service advisor.

Service

Great customer service. Friendly and efficient.

Service

Service appt on time Communicated when complete

Service

First time customer at this location. Very impressed all round.

Service

Because everything was professional

Service

Despite the COVID challenges, it was still possible to get the work done whilst waiting and feeling safe.

Service

Fixed the issue under warranty and also let me know of recall on my car that I wasn't aware of. All sorted rapidly.

Service

Excellent customer focus. Excellent communication. Efficient.

Service

staff ok and helpful

Service

From arrival and being met on the steps, being looked after by Roger, to picking up my car and leaving the service was perfect.

Service

Excellent service, excellent staff.

Service

Helpful Nice video Kate Westfield recognised my needs and arranged for a vehicle swap at my place of work BMW very kindly leant me a car

Service

Efficiency is good.

Service

good customer interaction

Service

They sorted out my warranty claim with minimal fuss.

Service

I had booked a MOT & End of Warranty check online and then had a phone conversation to add the service requirement later on. This was done efficiently and Roger who dealt with me was very helpful and ensured everything was satisfactory on completion

Service

Excellent service

Service

All round amazing experience from start to finish

Service

Excellent service and attention to detail

Service

Very efficient service if a bit pricey. But well worth it.

Service

A very tidy and clean dealership at Sytner BMW High Wycombe. I feel comfortable in this dealership who are always helpful and committed to the job

Service

quick and professional

Service

Very efficient and did exactly what they promised

Service

Nothing to be dissatisfied about !

Service

All was done in a very timely manner

Service

Resolved my issue and in a reasonable time

Service

Very good servicing practice for client info

Service

Usual good service - friendly staff

Service

Roger has been very helpful and professional throughout. John also was very polite and helpful.

Service

Work completed quickly

Service

My experience has always been very positive with the servicing department as well as the body shop. All of the work carried out has been to the highest of standards with no unexpected additional costs.

Service

I was met on arrival and dealt with without delay and it was the same when I picked up my car. pleasant staff and efficient service.

Service

The car was serviced in the time expected and all was completed satisfactorily.

Service

They kept me well informed and didn't try to upsell service to me on my car.

Service

Excellent. I have just had the exact opposite experience at VW H Wycombe. It makes you appreciate BMW H Wycombe.

Service

You feel the whole team effort, even from 2 metres away

Service

Very satisfied - excellent customer service

Service

Good service, fast, felt secure the way the centre is set up

Service

Great customer service from start to finish. Thank you and keep up the great work

Service

Knowledgeable and kept me up to date with the progress of the service they carried out on my vehicle whilst feeling safe with the covid measures they have put in place

Service

Enjoyed my time there as always.

Service

. The help and professionalism provided by Simone Jung with the arrangements for the service and Sean Vincent throughout the process on the day was excellent. Also Covid safety arrangements at High Wycombe are of the highest standard.

Service

Everything went as agreed when I made the service booking

Service

Always professional service

Service

Everything went to plan. Happy with the service.

Service

Sytner High Wycombe were always very accommodating. When I picked up my car we were under tier 4 restrictions but I was able to sit in the car and wait while signing all the documents.

Sales

All went to plan without any hitches.

Sales

Very professional in difficult times Well handled by Ian

Sales

well informed and organised and very helpful

Sales

The salesman and people I was dealing with were all proactive and helpful. Even with Tier 4 covid restrictions being introduced before collection.

Sales

Chris Bennett went over and above to ensure that I was completely satisfied

Sales

I wqas given a date and the car was ready just before , They managed to keep the car safe as I was in hospital and unable to collect

Sales

Given Covid restrictions process was very efficient

Sales

Everything possible was done to help us cope with COVID restrictions in the showroom and the collection of the new car. We were kept well informed about the progress of the order then the arrival of the vehicle.

Sales

i can alway trust ian to give me good quality information on my car

Sales

Excellent process throughout and handover was quick and simple.

Sales

Chris and the team were exceptional. Can't fault the customer experience

Sales

Efficient service, especially in challenging operational year. Vehicle with our requirements found quickly despite us changing target vehicle during process

Sales

They spent the time and effort to ensure that we got the right car at a realistic price

Sales

Went the extra mile in the specifications process and delivery process

Sales

Great service under the circumstances all paperwork options for my finance was online and collecting my new vehicle was worth the wait. Straight forward and safe handover process

Sales

Car looked great and handover was simple and easy, given current circumstances with COVID I appreciate the difficulty

Sales

again a good experiance

Sales

I traveled down to the dealership to collect my new car and was greeted by Mark Molloy. It was immaculately prepared and parked in a individual bay for inspection. The whole financial process was completed in friendly professional manner.

Sales

Given the circumstances of COVID, they dealt with the situation very well.

Sales

Bought the car without any issue

Sales

Despite delays in car manufacture and delivery staff were helpful and accommodating

Sales

The staff at Sytner High Wycombe and especially Alex Stanley-Davies, were always very efficient and helpful.

Sales

Bruno Pinney was particularly helpful and responsive to my needs, kept in touch with me during every step of the delivery process and was particularly helpful during handover of my new car.

Sales

Excellent service - a particular thank you to Mark Molloy and Sean Vincent for their assistance.

Sales

efficient friendly sevice good communication throughout

Sales

Everything was smooth and quick