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Prompt service excellent adaptation to the pandemic
Despite the current restrictions, the team were friendly and the work was done to a very high standard.
everything went like clockwork
Sytner High Wycombe and their ongoing services have been the main reason I stick to M cars rather than move to a similar marque. First class across all departments.
Simone, who has looked after me several times, is always very friendly and always only too pleased to help. She never appears to be rushed and is a great asset to the team there, along with all other staff I have dealt with.
I think the service is excellent and on the various occasions I have used High Wycombe I feel the valued as a customer unlike some other dealerships.
In my dealings with the after sales team I have found them to be personable, professional and what I expected.
Polite, no waiting, well organised system up and running.
All went smoothly
Friendly service, and efficient given the restrictions in place due to Covid-19.
Great service overall. Easy to book and smooth on the day.
Despite Covid-19, the booking process was straightforward, and social distancing was well planned, with everything disinfected carefully
My service advisor Sean Vincent was great, dealt with everything professionally and with ease.
MOT handled in a timely manner - with all Covid 19 protocols in place.
Very good service. Met at the door. Good adherence to anti virus rules. Very polite.
Neil the service coordinator really knew his stuff and could answer all of my questions effortlessly. Easily managed a change of scheduled finish time and later collection following lengthy data updates.
Courteous and efficient service. Excellent Covid 19 safety measures in place.
Luke Staines who looked after us and our booking is extremely professional, honest and a credit to Sytner BMW. He is the reason we use Sytner High Wycombe.
Always great service & people. Great to see how they have handled the current covid crisis
Very good service. Polite staff and technicians. Kept me informed of progress.
I feel confident that the motor is in good running order and upto date with the service requirements.
Everything done as agreed, finished early, good vehicle state and safety check report provided.
Excellent service from Per Taylor and his colleagues at Sytner High Wycombe in resolving yet more faults on our BMW 335i
There's no other rating I can give as I cannot ask for more, and that goes for previous visits going back over 10 years
Work completed promptly
It was all very professionally dealt with and hassle free. They appreciated the distance I'd driven and did the job very quickly.
Again, cant fault the service at all. Everything handled so well from start to finish - professional staff, kept updated etc
Quality service. Friendly team and great care taken around the distancing
Friendly welcome and good service - shame the coffee machine was not available - but understandable in the Covid-19 times.
Booking was easy, the dealership was clean and tidy, staff are courteous and welcoming, their systems are well organised and it was overall a pleasant experience.
I know my car always comes back perfect
All the team looked after me and made me feel important.
This service was better than pre Covid.The booking in and dropping the keys off and collection was much quicker than before Covid
Impressed with the precautions made to adapt to Covid (efficient and safe), the video explanation of the issue and the friendly service
Although there was a problem with replacement mirror, Neil kept me informed of the progress at all times.
So Easy, So Quick, So Friendly.
Very satisfied with the efficiency
Service carried out quickly and on time. Would have liked to have known in advance that the service while you wait was back in operation. Surprised to find out it was when I arrived.
because I was very satisfied!!!!
The service was conducted smoothly.
Brilliant customer service.
All work / Service completed without any problems
Everything went as it should; no errors, no unwanted surprises and all on time
Very impressed with everything. Especially in these Covid times the organisation at the garage was outstanding. I was greeted by name outside the showroom and communication was great and pickup also very efficient
Service reception most helpful- Per
Everything done as requested, no issues, good service.
I have found Sytner at High Wycombe to be very efficient and the have a very modern and effective service department capable of tackling anything that needs to be done.
Great service from my advisor Per.
Work completed as needed,
The staff were both friendly and helpful and Sean who dealt with my vehicle kept me fully informed and ensured that the problems with the vehicle were duly covered under warranty. Excellent, stress free service.
Everything was done in a well organised and smooth way. I was impressed at the precautions put in place for re-opening post COVID shutdown and how much thought had been put into them, such as being met in the car park by someone who had my details.
all as it should be - courteous staff
Very straightforward process to have the car serviced even with social distancing measures in place
According to your recent email, "so we have implemented additional safety measures that include thoroughly cleaning your BMW before it is returned to you" perhaps you could explain why my car was returned without even having been washed?
Under the circumstances, everything was clear and precise, layout information, and the process was transparent considering its post lockdown etc
I took my car in on the day Sytner High Wycombe first reopened for service after the strict Covid-19 lockdown. Everything worked very well and Sean Vincent (Service Advisor) and Elliot Whetton (Technician, who did the Health Check Video) were great.
Easy and affordable
Despite the recent difficulties with COVID Sytner High Wycombe did very well
Completely satisfied with the purchase. Allowed a solo test drive to evaluate the car, worked out a spec with the salesman, and negotiated an agreeable price. Kept informed on progress. At Delivery/Pickup, everything was as expected.
All down to the personal approach of Mr Mark Molloy at Sytner High Wycombe. He is thorough, understood my needs and tailor made the car and the various aspects of buying. A seamless service and i cannot thank Mark enough for his help.
I collected my car during the COVID crisis, although I didn't get the experience of being shown how the car operates due to social distancing, the salesman was very professional and helpful and it was really easy
Seamless and in difficult times Ian delivered on his promises.