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All done quickly and well
Nothing was never too muck
Very good service, careful and courteous service. You feel there is a real interest in your car and getting it right
Great service from start to finish
Good customer service in the coffee/ waiting area. My vehicle service assistant was professional and polite.
Prompt service thorough explanation of what was done
As above which gives confidence in work carried out
service is ok, but long waiting times
Service was excellent. Plus, they wash the car AND offer rides back home as well as to collect me on the day that the car is ready.
Comfortable waiting area. Hot drink. Access to clean facilities. Helpful video of the inspection
Good all round service
I think the problem is solved, but I still have a slight residual concern. And the engineer in me is still a little uncomfortable with the symptoms I experienced not really corresponding with the solution!
Booked a usb map update and it was F.O.C, had email to confirm this but service desk person refused to carry out this as there was a charge. As I had proof I felt it should have been honoured under the sale of goods act.
Not what I expect from BMW...in fairness they were very accommodating when I turned up Monday morning and took the car in to repair my computer. I collected it later that day and on my journey home realised it was still not working.
Mot and service estimated at 90 minutes but had to wait 3 hours
Courtesy car good, and everything straightfoward.
Completed the work required on time.
you did what you promised
Now just the same as any other dealership
Had issues getting a quote for the work
I don't like the waiting appointment option and that was all I was offered
Cost quoted for a new tyre and also said leak detected in gear box but no idea of cost to fix, would have liked to get all done there but not cost effective
The fault was fixed quickly and I was kept to up to date.
attention to detail
The only time when my service experience has become truly energised was when I made a complaint about a safety related mistake made by the dealer. Then the organisation sprang into action.
The service itself was okay but the issues around specific problems was not. Also when I got my car back all the settings has been changed and I was told it was up to me to put them back as I wanted. This was far more of a nuisance than I had envisag
Efficiently organised, nice clean professional premises. The person who dealt with me was very friendly and professional
You can speak to someone on the phone without endless waiting and ringing back. Their facilities are excellent with good waiting areas, coffee and wifi. They're easy to get to. Professional, helpful.
Kept informed throughout. Good support from BMW on air conditioning issue
Faulty tyre should be replaced free of charge.
Problem solved, new rear screen replaced and everything checked
Everything was as expected/promised.
When the product does not deliver what you expect, the attention is excellent
everything done very efficiently other than your online booking system doesn't talk to your call centre leading to annoying calls.
It all went smoothly
Once I got the car in I had to constantly chase the team to get it back - this was stressful and unnecessary given that I (like most of your customers I'm sure) work long hours and need my car to work! Little effort was made to accommodate me.
Excellent service. Thank you.
Friendly staff, good knowledge of the product
On time and reasonable value
could not fault it
Would have been completely satisfied if I hadn't had to wait 15 mins to book my car in. Also promised a call back by end of day to let me know what progress had been made but no call received.
It felt seem less from the time I arrived until the car was ready
Work promptly varied out staff friendly and efficient
Everything was sorted out quickly and easily.
work carried out as discussed
Great service and efficient and friendly customer experience. Prices can be premium though.
Good job on time!
Good service all round
Arrange replacement car
There was nothing else that they could have done
Again very good efficient service
Excellent, informed service,
Luke Staines and Gary Moody are two excellent Sytner people and always sort any problems.
I've requested to you before not to contact me on this email address and you have done again.
Do you mean sevice as in car service or service generally? The sevice department at Sytner High Wycombe is extremely helpful and very open regarding your complaints and problems.
Technician left a cable over out when fitting rear camera causing a water leak when raining. Car return with badly fitted panels which means I will have to return the car again.
Nice and quick only think was I couldn't get a courtesy car because of vehicle recalls
Efficient "meet & greet" service. I wasn't kept hanging around. Easy to book car in. They pointed out there was a recall on my car (which incidentally BMW had not notified me). All the work was completed on time.
Every single time I have a need to go to Sytner HW, there is a substantial delay to speak to somebody. Every time. I am asked to
First service (plus software quality upgrade). Oil filter disintegrated on removal requiring the entire housing to be replaced (under warranty). Car kept for two days. Told car would be ready for collection at 17:30. Car finally returned at 19:00
In and out on time. Friendly efficient service. Good coffee and waiting facilities
As above - very friendly welcoming team
all the jobs done on time,every bit of the work done explained
Nothing more to add
I can wait for my car - nice lounge & wifi so I can work
Generally very satisfied but I would have liked to have been kept informed as to the extended duration that my car was needed for
Great people kind and pleasant makes life easier 5 star
Overall, the service appointments I've had have produced the right outcome of having a car that is fully operational with the minimum of fuss.
Service always good
Welcoming staff and efficient
Keeper me informed very polite & professional
No issue with service
They make an effort to treat you with respect and to make the whole process of having the car fixed as smooth as possible.
Service experience has always been great but less so this time. On collection vehicle still shows that it requires a service on the dash notifications and the windscreen was cracked also. I reported the screen Issue and await a call still.
per was very good
Easy to book service etc.
Vet efficient process with transparency
From the moment you book in to when the car is ready to collect you are kept informed of what is going on how long it's going to take to complete the service.
Pleasurable experience, everything went to plan and called when car was ready. Quick easy drop off, everything that would be done clearly explained and costed. Small wait on pickup due to busy time but not too long.
Once attended to, the MOT was done on time and without problem. The only issue I have is that the receptionist picked up the phone as I arrived at reception and kept me waiting for about 5 mins while she chatted!
Had to wait for over half hour to be served initially however after that everything ok
The car was left at 8.45am by my husband and a courtesy car had been arranged. When he checked in he was told he was too old at 86 for a courtesy car . He was however chauffeured home. The car was not ready at 5pm so was left overnight.
very easy. able to wait for service to be done.
The staff are friendly, helpful and very courteous
Absolute delight to deal with. Professional and everyone I dealt with provided outstanding customer service. Extremely satisfied with the service provided.
all problems were resolved
I've not had such good service from this Sytner dealer compared to other BMW main dealers.
No dramas, very quick and efficient process
Everything went smoothly and the staff were helpful and professional
Team (Per) was great - v professional and aimed to please
As above, interior was left gruby and trim was not refitted correctly.
Really good, friendly service. I was kept informed by John on Service Reception all the time
Efficient service. The fault i reported wasn't fixed during the service, but when i demonstrated it upon collecting the car, the team were very quick to book it back in to resolve it.
You've found faults in the car which where not there as I latter got the car assessed by my personal mechanic.
On time and quick
Dealt with quickly and nice waiting area with wifi access
all very good
I was impressed with the outcome. The process wasn't perfect but the intent and outcome surpassed my expectations.
Service staff very good, pleasant, helpful and accommodating. Explained everything clearly. Did what they said they would when they said they would.
Excellent customer service.
Quick and easy. Suggested it would be more efficient to buy service pack.
Very satisfied. Sytner are impressive and the most competent BMW garage I have found. I wish my local BMW garage was half as competent as Sytner. For me, the extra effort to travel to them is justified every time.
I have not driven my car very far since my service so I hope that the glitches will not reappear over the next few weeks
Completed in and kept up to date with progress
because I was completely satisfied.
The manager treated me with respect .
car had a rattle. Collected car then drove 2 miles before hearing rattle again. Turned round to return car. The car hadn't been tested after repair. Not acceptable. Took a bus there, son took me to collect car. Driven home & car del.
Generally a good dealer.
service etc completed to perfection as always
Would have been completely but mechanic/cleaner left oily marks all over both arm rests in front.
Courteous and prompt service
Sytner High Wycombe had nothing to do with BMW not being able to make parts so none of it is their fault.
Overall very good, but it took circa 15 mins post my appointment time to be seen my allotted service manager (whilst other members service team were milling about). Bar this, the service I received was excellent ..polite, friendly and professional
My car still has the same issu, feels very light on front when driving
My first experience with this dealership was poor, however this time once Roger Davidson took charge there was a great improvement.
Good communication. Friendly staffs good service
Job well done but very expensive
They should have known a lot of works covered by warranty
Per provided great customer service and was really helpful.
As above. The technician was happy to release a car with a known brake fault. I told him at the time I wasn't happy with the service and he informed me there was nothing more he could do.
they were polite and dealt with my service letting me know when it was ready, I also had a lift home as a loan car was not available.
Welcome and service was carried out very professionally, but as pointed out in a separate email, I made a suggestion based on a slight accident I had after collecting the car from a non marked car space which was very tightly parked.
Service representative kept me informed on cars progress. Car cleaned on return.
as above - very well run dealership
Have never had a problem with getting an appointment or quality of care
Disappointed with the quality of the car sold. Your quality control was significantly below what I would expect from a premium brand.
Terrific sales man, very attentive and efficient.
Chris Bennet did a great job from organising the test drive to securing the right car. The purchase was very simple and stress free.
Good communication and an evident desire to look after us . Excellent preparation of the car .
The whole process from start to finish was explained in a easy way and they made sure I was happy with all the information that was given to me.
Francesca seemed to do a lot behind the scenes for me to get us to a point where we could do a deal both parties were happy with. She even went an picked my car up personally so I could test drive it before the purchase was finalised.
From start to finish was treated with courtesy - respect and humour - always necessary no matter how much money is being spent !!!
I was very happy with the service I received. Unfortunately there was minor damage to the car which needs to be rectified
Got exactly what I wanted as was kept updated all along
Highly knowledgable and efficient sales team
Easy and pleasant experience
Great offer on my new car, price and monthly repayments was very attractive. Great sales persons Irfan and Alex who made process easy.
I was helped through the process with patience as I had many questions. This is v important when making car purchases. The path was smooth and there were a number on sales staff aware of my purchase so no need for lengthy explanations every time
I didn't have to wait very long everything was ready to go just a few forms to sign. All very friendly and efficient
Nothing wrong but when you buy a mini it's made to be a very special day ie a big bow on the car! And previously I have received a bouquet of flowers with a new purchase from BMW.
I was looked after over many months very well, as my car was changed for a new one.
Great service from the sales agent.
Everything from the show room to the sales staff to leaving the showroom was a 5 star experience
Special thanks to Mark Molloy, Nick Williams and Stephen Richards for the excellent experience they provide.
Matt is a great guy, very knowledgeable on his product. He went out of his way to help me. I would recommend him to any potential BMW buyer.
Problems started upon delivery of car. Would not be in a hurry to purchase another car from Sytner (which I have now done twice)
Very happy with the service from Ian Jones, couldn't ask for more.
When we came to pick up the car it was not 100% clean and polished and then to make matters worse it had three dents on the rear. A new car purchase should be a real high light. £40k is not a small amount to be spending and the experience should matc
One or two slight snags on delivery which were very quickly remedied.
Care wasn't as showroom clean as it shoud have been and had to go back to have service light taken off as it was a showroom car
Absolutely brilliant staff at Sytner High Wycombe
I was the beneficiary of an excellent member of the sales team, Francesca De Cadoza, and was very surprised to learn that she was still a trainee. She was knowledge about the product, enthusiastic, and extremely helpful, particularly on hand over.
I have dealt with BMW for every car since 1984 and the last 3 at Loudwater have been enjoyable experiences
Love my new car. i was not planning on changing so soon but very pleased that Ian contacted us with some great options
This is the 3rd new vehicle - salesman wants to sell and does not hide like in some dealerships!
Very friendly and knowledgable staff. Queries dealt with very quickly.
I purchased my previous car from this dealer and the same sales person . The whole process was very professional and friendly .
Slight issue with the return of the security payment.
Irfan great to deal with. Response and helpful
I had an exceptional experience with Matt Knott. Communication was very good and if Matt was not available one of the team would always pick things up. I wouldnt hesitate to recommend him.
everything was sorted out for us and any queries dealt with
We had great service from Ian Jones at the High Wycombe branch.
Exceptional care and attention provided by the staff, particularly Chris West who was our salesman. Very attentive to our needs and made sure our concerns were covered then over delivering.