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Visit was as promised for a service, time in line with estimated when booking. Kept informed of progress as I waited at the centre
Kept me updated on the delay of a part requiring installation Accommodated me to have the part installed as soon as it arrived and also were able to provide the MOT on the day Roger did a good job
Fantastic work and brilliant to deal with.
Neil in the service department kept me fully updated and his customer service was excellent, please pass on the appreciation, thank you
Very accommodating to my needs and requests
I don't really feel anything further could have been done.
Dealt with same day
The service was very good from start to finish. Roger was helpful & took the trouble to come out to the car afterwards to check my windscreen. Exactly what one hopes for.
Very friendly and professional service
My issues are always well handled and addressed promptly by Sytner High Wycombe.
Was able to have service done whilst waiting in a comfortable and clean area with tea and coffee making facilities
Because the service was very efficient
They have looked after my cars for several years and I always been completely satisfied with the service given
Excellent service provided by Sytner BMW and by the service team in particular
Happy with the outcome of my visit.
All done quickly and efficiently.
Really good service
Carried out the repair and even washed my car! Bonus!
I was impressed by the standard of customer care that I received from John Feliciano (Mini Service) and Ben (Technician) at Sytner High Wycombe.
Roger my service consultant was efficient and kept me updated through out the day
Did the job asked efficiently and with politeness.
They did their usual thorough job.
No fuss & professional
Friendly staff, professional service, clean facilities, tea & coffee available.
As mentioned above, the customer service is always excellent at High Wycombe Sytner BMW.
Greeting and welcome good
Quick and efficient.
Had to have a tyre changed due to a puncture and had problems with the wheel balancing. Sorted very quickly for me great service.
The level of customer service I received from Sytner High Wycombe was truly first class. The whole experience from making the booking to bringing the vehicle in and having the service completed was very easy and a truly painless experience.
Very confident with all the staff. Very efficient
Michael mccashay can on service and workshop engineer we're excellent
Very easy to book in and Sean kept me up dated throughout the process.
Very efficient at dealing with the recall. I went with my children and the car was repaired quickly. A kind employee also advised me that I might like to go to the local park and have me directions to it.
Helpful and generally very attentive team at the service department.
kept advised of progress
Excellent customer service end-to-end. I was informed and kept up0to-date with the progress and work was done as per tentative timelines. The car was washed and ready to be collected within the time I was told.
Work done quickly. Kept informed of progress.
Staff kept me informed all the way from dropping the car off to picking the car up
Friendly staff with a good attitude.
The service experience ran smoothly, the workers had clearly stated the work that took place on our SUV. It was clear and the video was delightful to see what work had happened to our SUV.
No faults with the service given at all.keep up the good work.
The whole end to end process was straightforward and professional
Always easy to organise a visit & great staff
Quick and efficient
The garage came to my rescue late on a Saturday evening. The driver of the breakdown vehicle was friendly and professional. They delivered the car back to my home on the Monday. They even dealt with the return of the vehicle I had been loaned. All ve
Very friendly and helpful staff excellent service good to see
It was fine . Everything as it should be
You did what you said you would
Hassle free and no issues
On time and respectful service
Your staff were kind, courteous and helpful. They went above and beyond in every possible way, providing me with a very positive experience.
Sytner High Wycombe always treat me well when I take my car to them. The Staff are respectful and knowledgeable at all times!
Great service and staff.
Helpful man, explained everything, no waiting to see him
Friendly professional service .Clean environment
Very satisfied and peace of mind having work done as i knew we was traveling to Cornwall Roger was also very helpful
Your Salesman Chris was very informative and helpful.
Booking in very simple and kept up to date with the progress.
Extremely polite and obliging staff, very quick service, and always do the job.
I needed the car to be returned to me rather urgently, but the garage were very helpful and managed to get the car back to me on time.
Again excellent service from roger davidson
They have done their best and provided me with hire/courtesy cars and kept me informed
Repair was effected quickly and in line with stated time.
Everything was done on time and efficiently
Service was booked, reminded and given as indicated. Process was easy and professional Allowed to wait for work to be completed in a comfortable and safe area
Roger in service was very attentive and helpful.
All requests carried out to the letter. Many competitor-brands would have carried out further repairs regardless & bumped up the bill. SytnerWycombe just warn you that a certain part is wearing & in 6-12 months will need replacing. Honesty.
Work required done in quick time
All work done as expected
Excellent customer service, good, clean, smart environment with good facilities, if waiting. Very courteous staff.
Good professional service.
Everything completed within agreed timings with car delivered back cleaned throughout.
Always recieved great service.
A professional service. You do not feel you are being ripped off with unnecessary work.
Excellent service as usual.
They did the job on time
I was able to wait while the service was carried out and I had a video report of my car with any points of concern reported to me
Straightforward and efficient
Courteous and professional people, open and honest responses. Service manager was knowledgeable. Smart, clean premises. Plenty of space for cars - no risk of scrapes.
The way i was treated and the service i received was excellent.
Able to solve problem
Just easy experience
Service reception was very efficient and my car was ready on time as I was waiting for it. They even did the wash/vac in advance so it would be ready. Service manager who looked after me was very helpful and friendly.
Efficient, effective, friendly, good value
Got what came for and got complementary car wash as well!
On time, swift, everything as advised and expected.
I have always had a very satisfactory experience there.
Explained very well on what's to be done and kept me informed
Really great customer service with straight answers to questions I've asked. All the people I interacted with appeared to enjoy their jobs which certainly came across.
The car was taken to Sytner High Wycombe under a recall and the whole process was handled efficiently. The staff were polite and helpful, the work was dealt with promptly, including a visual examination of the car plus video of observations noted.
Excellent service with a nice clean car at the end
Great team, very understanding
Job was done well by qualified technicians and I was informed along the way of the timeline
John in the service dept. went above and beyond - thank you!
excellent respectful customer service and well organized.
Fully informed about progress of the repair of the vehicle.
Customer service is exceptional, Anastasia could not have done any more, warm, friendly, professional and extolled Sytner BMW as well as could be expected of anyone
Always good service!
The whole process was very smooth and professional with updates throughout the day. I especially liked the video that was made showing me the parts of my vehicle that may need attention in the future. Great way of helping me budget for future work.
Roger was very polite and helpful, and I was very satisfied with my overall experience during my time on-site.
Found staff helpful Waiting area Covid friendly
Everyone always polite, helpful and cheerful. Very professional.
Checking in was quick and painless, the person I spoke to, John I think?, was friendly and wasn't pushy. Gave good advice, seemed honest and genuine & trustworthy. I really liked being sent a video from the mechanics going around the car too.
Everything went to plan and I am now enjoying the electric driving experience.
brand, dealer and experience, all perfect
Alex Stanley Davies is a really good salesman. Takes an interest in the customer, not just the sale.
We had fantastic service from start to finish from Rupert Hartley.
Professional and friendly
We were kept up to date throughout the process, the dealership matched an offer we had elsewhere so it was a no brainer to buy.
Very professional and personalised service, no pressure and transparent from the start. Thanks Rupert Hartly (sales) - very knowledgable and enthusiastic about BMW, great attention to detail, made us feel comfortable and confident in the purchase.
Sytner High Wycombe and in particular Chris Bennett (sales) and Darren Bodilly (finance) were courteous and efficient. Chris went over and beyond to keep me updated regarding the delivery as he knew time was critical for me and my family.
In all aspects of the initial approach, and subsequent conversations I was impressed by Nick Levison's personable and professional manner and he answered all my questions clearly and in detail. The collection of the car was also excellent.
Always professional & very helpful staff
Very professional staff ??
The dealer met me at the station ,went through all my options clearly , helped me get the best deal and made me feel at ease throughout
Ian talked me through everything. Made sure I was confident and comfortable with my choice. I never felt rushed or that anything was too much
Very professional experience
Ian and the team were very helpful and transparent throughout the whole process and provided a strong deal and lead time particularly in the context of current market challenges
Dealing with them was a pleasure.
From the first meeting with Chris Bennett, the Executive car salesman , to the key presentation, his service was very professional & very polite.
Excellent service from Bruno Piney at Sytner High Wycome. He was very knowledgeable and helpful and clearly prepared to spend a lot of time explaining the cars features.
Completely satisfied with the service provided by the sales and finance team.
It's a beautiful car and was very easy to purchase! I got all the help needed
Everything went very smoothly
Very friendly advise and clear communication from Sales and Finance
From start to finish, the service from Rupert at Sytner was fantastic. It is not the norm for car buying to necessarily be enjoyable- but the whole experience was really enjoyable. Literally felt like no effort and I ended up with a brilliant car.
Excellent customer service from beginning till end The way my car was showed to me before It was picked up it's just to emotion
Really happy, always kept up to date on progress. Got exactly what we wanted. Alex was super helpful.
Felt like a valued customer from start to finish. Wish I had made the change sooner to BMW
The car was in excellent condition. I had a problem with the sat nav and Rupert came to my house same morning, got it sorted at the service centre and returned my car in the evening. I think that this exceptional service and Rupert is a friendly guy.
1st class service from start to finish; very high level of customer care; best ever purchase experience that I have had from a premium dealership.
Chris was fantastic. Informative, friendly, helpful . The best salesman/ experience I've had buying a car .
All aspects of purchase of new car were excellent.