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ABOUT Sytner High Wycombe.

Find out more about what we and our team get up to.

Meet the team

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Steven Richards

Head of Business

Lorna Muir

Financial Controller

Nick Williams

New Car Sales Manager

Daniel Lingwood

Used Car Sales Manager

Jeremy Page

Used Car Sales Controller

Ryan Price

Business Manager

Alun Clarke

Service Manager

Doug Smith

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

quick service and complementatry check and valet

Service

This was an accessory, not actually purchased through Sytner but replaced through Sytner who are my closest dealer, I gather the paper trail required after the replacement was tortuous and time consuming.

Service

From the receptionist to the service agent I felt a valued customer and was given every assistance

Service

Excellent except always find radio stations messed about and not as I had them!!

Service

Just a brilliant service from start to finish.

Service

Prompt response to my problem and efficient way it was carried out.

Service

Great dealership

Service

Simone was the key.

Service

They sorted out the issues that the supplying BMW dealership should of done in the first place, but the doors still rattle

Service

Great service from staff, ever since I've had it done though my wheels keep screeching when I pull away. This did not happen previously so bit annoyed. Otherwise it would have been 5 stars

Service

My Contact Wayne in used car sales could not do enough to lead me to the X1 where ease of entry etc for my wife and myself for the coming years was really important My son is a traffic officer in the Met Police where again reliability is the key

Service

Excellent customer service

Service

For the reasons mentioned above

Service

There had been an error in understanding previously and to help me on this occasion the head of servicing at BMW Sytner arranged for my car to be picked up and returned to my house which was extremely helpful.

Service

See above.

Service

the repair of the scratch on my next visit was very poor

Service

Excellent personal service

Service

See above comments

Service

service went flawlessly. Nothing to complain about.

Service

Great service. Reliable, approachable & friendly

Service

Wes and Mast Technician were great

Service

I will not use this garage again - every-part of the customer journey has been awful - please see above

Service

service performed and car well valeted. A little expensive but you get what you pay for.

Service

Should have called me when the car was ready, but didn't

Service

My M3 had a locking issue and was dealt with almost immediately with no fuss and very professorially.

Service

As above

Service

Very accommodating - kept up to date

Service

See above

Service

Helpful and friendly staff.

Service

All good, but waiting times to see a service adviser a bit long. Other customers in similar situation.

Service

Only missing bit was the inspection video.

Service

Poor at timely update as to progress/time vehicle is due to be ready. Doesn't permit enough time to arrange logistics and travel in. And service team didn't have time to valets the car.

Service

everything done on time and while I waited

Service

I got impression garage was more concerned about getting vehicle back to me within their time frame to avoid incurring extra costs. I lost confidence overall in both tring and wycombe. A bad situation made worse.

Service

Withdrawn car collection service on that basis of fast track servicing. 90 min fast track takes 2 1/2 hours!!!

Service

Arrived on day I was booked in to be told that I had been booked in the day before. I was surprised as I had a full business schedule the day before and could not have booked my car in for that date. To be fair the team still managed to sort my car

Service

Handled my need to change arrangements well, and I liked the touch of a video report from your engineer.

Service

My service agent Sean Vincent was excellent, helping me to come to this resolution.

Service

As above.

Service

Made welcome. Paperwork processed quickly. Job done in timely manner.

Service

Whilst the customer 'experience' was very impressive, I found the total cost for a two year service to be quite high. Obviously it's important to have the full maintenance and service requirements met exactly.

Service

Everything was perfect including courtesy car

Service

Eventually you managed to get me the information I required for my breakdown cover. This cost me £99 when it could have been possible in little or no time.

Service

When came to collect my car a fault showed onthe screen and I had to leave it at the dealership for 2 days

Service

The Service Coordinator explained the pricing before the work was done. After the inspection, he contacted me to explain was work was required. I also received a video of the health check. The car was ready on time and was washed and valeted.

Service

All good

Service

Staff was friendly quick service.

Service

Upgrade organised easily through parts department, competitive price, good communication and excellent workmanship.

Service

Generally a high standard. Nice environment and kept informed of progress. Overcharged for MOT however.

Service

Everything worked a spawned and pleasant environment

Service

Never got the video from the service with all the outcomes. Emailed to ask for it but never got a response.

Service

My car is 2 months old and came back from Sytner High Wycombe with swirls and bad paintwork after having a free wash and vacuum.It has been confirmed that it has been through a car wash.I never use a car wash,this is why Sytner always want my cars.

Service

Took slightly longer to fix than anticipated, I think the hold up was with bmw warranty to be fair.

Service

BMW refused to contribute to a bill of £350 for replacing a defective knock sensor on a 5 year old car that had covered 7k miles.

Service

Work completed promptly, pleasant conditions while waiting. Cheaper would always be better!

Service

Service from Wes was brilliant. Workshop and quality of car very poor

Service

Was not impressed when 6 days later when i was away from home my ad Blue at minimum warning light came on having just had the car serviced ! I had to contact my exclusive BMW 7 support team to ask what to do.

Service

As above

Service

Issues resolved

Service

Efficiency and kind attention.

Service

Everything ran smoothly - torn leather was fixed and also did my break fluid service.

Service

The cars registered owner is Mr Shed. Sytner unable to explain why they keep referencing Mrs Shed. Turned up on 29 April for 2.15 service, but despite them having confirmed by text they had it in their records as 9.00. Had to rearrange for 9 May.

Service

Disappointing at the time to check the car in and I had to keep chasing for an update

Service

Expensive and cost of tyres exorbitant compared to local tyre merchants

Service

All went well, very smooth process.

Service

I was told a price prior to commencing service. When arrived for service additional costs had been added.

Service

As above. Also the car had been provided with new software as there had been a glitch but I was not told that I would need to bre do Bluetooth and other settings.

Service

The vehicle was supplied with body damage which was repaired quickly and efficiently. Overall the service has been courteous and attentive. However if the vehicle had been properly prepared beforehand none of these comments would have been relevent.

Service

Very good

Service

High costs

Service

Very efficient service

Service

Rude service, lack of customer service, treat customers differently from ethnic backgrounds

Service

Sorted the issues on the car and made to feel important

Service

I arrived and checked in with reception at 0915. My car was to have a routine service. I was asked to wait. At 0945 I reminded reception that I was still waiting. A hurried rush around and a service consultant was allocated. He apologised.

Service

Went extra mile to be helpful

Service

Very efficient

Service

Because the final cost for a first service was £100 more than advertised on the website.

Service

Prompt service and car came back spotless.

Service

Knowledgeable and kind staff , quick service and great communication

Service

There have been error messages with the car since, and I rang he branch and emailed, but nobody has got back to me.

Service

My 90 minute wait time for a service turned into over 2 hours and the day after a full service I was rung by Sytner to say my MOT was due to expire in 2 weeks. The fact that no one had noticed this at time of service is more than disappointing.

Service

Everything was great apart from access and parking

Service

Several of the issues I asked you to fix were not resolved

Service

Per Taylor has been very kind and helpful with the diagnostic of the issue

Service

Taking light of car problems raised or not listening.

Service

Everything was fine except the fault we saw was not reported in the car's system. So you fixed the problem that was in the system, so far the car is ok but we have not undertaken a longer journey yet .

Service

I thought that the staff were helpful and that they were constructively trying tp put right the shaking experience I had suffered and continue to suffer at the beastly and horrid hands of BMW Carlisle.

Service

Came in for prop shaft, which was done but I want you to check why my car was really nervous at the front, every time you put your foot down it would either veer left or right. I was told the slight inner wear was causing this, and you would not look

Service

Waiting time

Service

Good service but had to wait longer than expected

Service

Nic has dealt with all queries quickly and to my satisfaction.

Service

The video that is normally sent of the vehicle check was not sent.

Service

Very efficient and helpful

Service

Service and bodyshop went way beyond my brief to them and produced a result far exceeding my expectations. Absolutely excellent! Completely separate from my original request, and due to their foresight, I got a new set of wheels at 30% of the cost

Service

John who was dealing with my case was very good polite and informed me every step of the way

Service

The car had to be returned to Sytners to reset computer and to put valve caps on. Also had to be cleaned. Meant I was inconvenienced by not having my car for nearly a day, after having turned up promptly for my appointment and waiting nearly 3hrs.

Service

Service and one warranty issue completed while I waited

Service

Good service, but difficult travel and expensive

Service

Good liaison and prompt, friendly service

Service

Option to service while I wait and fact that my car is returned washed and vacuumed inside and out.

Service

Videos are excellent

Service

Nice to know my BMW is 100% efficient after it,s first year

Service

There was a hiccup with collecting and delivering the car but it was sorted out satisfactorily by one of your staff.

Service

Top class service as always

Service

Very happy that service adviser listened to my particular requirements and dealt with them completely

Service

When I arrived for a 2 hr service I was told the car needed a software update that would take longer. This necessitated either a further visit or more time required to fix it. I opted for the latter and had to get a cab home to await the completion

Service

BMW High Wycombe has to sort out its customer drop off/parking. Not clever to have to hang around in a tight space waiting for a parking space, especially if you are in a hurry.

Service

All was well with the recent service. However a problem has occurred with the update of the software.

Service

You did what was required this time

Service

Lack of interest in the issues with the car by Sytner BMW 5% discount for online booking not honoured

Service

I was expecting that after every visit the car is vacum externally and internally. In this occasion it was not done internally at all. So bit annoyed really.

Service

Problem identified

Service

I dealt with Sean. What I was particularly impressed by was the level of communication keeping informed on what was going on.

Service

Good customer service in the coffee/ waiting area. My vehicle service assistant was professional and polite.

Service

Very good service, careful and courteous service. You feel there is a real interest in your car and getting it right

Service

Nothing was never too muck

Service

All done quickly and well

Service

Great service from start to finish

Service

service is ok, but long waiting times

Service

Comfortable waiting area. Hot drink. Access to clean facilities. Helpful video of the inspection

Service

Prompt service thorough explanation of what was done

Service

As above which gives confidence in work carried out

Service

Service was excellent. Plus, they wash the car AND offer rides back home as well as to collect me on the day that the car is ready.

Service

Good all round service

Service

Booked a usb map update and it was F.O.C, had email to confirm this but service desk person refused to carry out this as there was a charge. As I had proof I felt it should have been honoured under the sale of goods act.

Service

I think the problem is solved, but I still have a slight residual concern. And the engineer in me is still a little uncomfortable with the symptoms I experienced not really corresponding with the solution!

Service

Not what I expect from BMW...in fairness they were very accommodating when I turned up Monday morning and took the car in to repair my computer. I collected it later that day and on my journey home realised it was still not working.

Service

you did what you promised

Service

The fault was fixed quickly and I was kept to up to date.

Service

Had issues getting a quote for the work

Service

Friendly Staff

Service

Mot and service estimated at 90 minutes but had to wait 3 hours

Service

I don't like the waiting appointment option and that was all I was offered

Service

attention to detail

Service

No issues

Service

Courtesy car good, and everything straightfoward.

Service

Cost quoted for a new tyre and also said leak detected in gear box but no idea of cost to fix, would have liked to get all done there but not cost effective

Service

Now just the same as any other dealership

Service

The only time when my service experience has become truly energised was when I made a complaint about a safety related mistake made by the dealer. Then the organisation sprang into action.

Service

Completed the work required on time.

Service

The service itself was okay but the issues around specific problems was not. Also when I got my car back all the settings has been changed and I was told it was up to me to put them back as I wanted. This was far more of a nuisance than I had envisag

Service

You can speak to someone on the phone without endless waiting and ringing back. Their facilities are excellent with good waiting areas, coffee and wifi. They're easy to get to. Professional, helpful.

Service

Kept informed throughout. Good support from BMW on air conditioning issue

Service

Efficiently organised, nice clean professional premises. The person who dealt with me was very friendly and professional

Service

When the product does not deliver what you expect, the attention is excellent

Service

Faulty tyre should be replaced free of charge.

Service

Problem solved, new rear screen replaced and everything checked

Service

everything done very efficiently other than your online booking system doesn't talk to your call centre leading to annoying calls.

Service

Everything was as expected/promised.

Service

Once I got the car in I had to constantly chase the team to get it back - this was stressful and unnecessary given that I (like most of your customers I'm sure) work long hours and need my car to work! Little effort was made to accommodate me.

Service

It all went smoothly

Service

Excellent service. Thank you.

Service

On time and reasonable value

Service

Would have been completely satisfied if I hadn't had to wait 15 mins to book my car in. Also promised a call back by end of day to let me know what progress had been made but no call received.

Service

Friendly staff, good knowledge of the product

Service

could not fault it

Service

Mark Molloy is an excellent salesman and understands our needs and requirements.

Sales

Because I was completely satisfied

Sales

Great service from Alex. Delivery of vehicle nearly a week later than agreed due to failure of delivery contractor, but Alex from Sytner resolved and promised we would not be disadvantaged by the delay.

Sales

The sales manager Ian Jones was excellent and certainly I would deal with him again if I decide to purchase another BMW.

Sales

I am most satisfied as I have been looking for about two years for a particular vehicle that was satisfied by Chris Bennett in one meeting and the subsequent experience has been excellent.

Sales

Excellent customer approach. Mr Malloy was outstanding.

Sales

I went in to purchase a new car, the salesman was very honest and helpful, was able to find a car with the options I was happy with match the best deals on the web, kept me informed right up until collecting 10 days later, overall avery good experien

Sales

Chris took care in searching for and ensuring purchase met my specification. Hand over of car went well.

Sales

Staff were helpful and friendly and provided the required information without prompting.

Sales

Strong sales support. Reliable. Efficient. But patient with our questions etc

Sales

Throughout the process, Mr Bennett made me feel valued as customer. He provided me with the relevant pieces of information that enabled me to make an informed decision and kept me well informed.

Sales

I was not a very easy customer and all was worked out in the end

Sales

I was given time to consider my options and salesman was very helpful

Sales

Our sale rep Ian Jones was good to deal with and stayed on our case to get the car we wanted

Sales

Completely satisfied - largely to do with the man behind the sale, Mark Malloy. Yes the product is great, but it's German engineering, it's going to be. The experience was made solely from the person who sells it.

Sales

Sytner High Wycombe site is excellent and well run and all members of staff were courteous without any sales pressure. Irfan Khan assisted throughout vehicle selection, buying & delivery and we feel he is a great asset to BMW sales team.

Sales

I absolutely love my car!! I cannot begin to thank you all.

Sales

Purchase process was very good as always. However we had two small marks on the car which are currently being rectified. This is the second time we have had an issue with knocks to a new car prior to delivery

Sales

Great efficient service from Mark

Sales

very helpful

Sales

The sales adviser's total commitment to making sure that the car we wanted to purchase was the correct vehicle to fit the particular mobility scooter we wanted was amazing. He went the extra mile by bringing a similar car to the the Mobility shop.

Sales

Overall a great experience.

Sales

The salesperson who sold me the car was courteous and non pushy allowing me time to reach the right decision.

Sales

Good salesman . Delivery time met expectation

Sales

service and IAN JONES

Sales

The sales personnel were very helpful and hospitable throughout the entire process. They were thorough and efficient.

Sales

Luca Marzuoli is a courteous and professional sales executive and ensured we were happy on the day including the preparation of a warranty claim for some minor issues. Also "Irfan" went through an extremely comprehensive review of the cars features.

Sales

Promptly ordered and delivered on time. Kept up to date with progress. Staff very accessible particularly Ian Jones

Sales

No problems everything went well cars great.

Sales

Terrific sales man, very attentive and efficient.

Sales

Chris Bennet did a great job from organising the test drive to securing the right car. The purchase was very simple and stress free.

Sales

Good communication and an evident desire to look after us . Excellent preparation of the car .

Sales

Francesca seemed to do a lot behind the scenes for me to get us to a point where we could do a deal both parties were happy with. She even went an picked my car up personally so I could test drive it before the purchase was finalised.

Sales

The whole process from start to finish was explained in a easy way and they made sure I was happy with all the information that was given to me.

Sales

From start to finish was treated with courtesy - respect and humour - always necessary no matter how much money is being spent !!!

Sales

I was very happy with the service I received. Unfortunately there was minor damage to the car which needs to be rectified

Sales

Got exactly what I wanted as was kept updated all along

Sales

Highly knowledgable and efficient sales team