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Staff went the extra mile to ensure the problem was fixed properly and with the least inconvenience to me
Nick Levison and Anastasia Date were amazing - so helpful and gave me good advice. Please can you ensure Nick and Anastasia receive recognition.
Work completed promptly within advised timescale. Received phone call on completion of work.
The rules of COVID were followed
completely satisfied with the service
Every thing was completed in the time scale that I told
The work was carried out as requested and car received a video health check
It was done in time and on time.
Staff recognised me as a regular customer. (My) regular guy had been assigned to different duties but he made time to say hello and ensure that all was well.
John Feliciano, as always, ever polite, helpful and competent
All good, friendly, attentive, keep us in the picture
Always happy with Sytner High Wycombe
environment was clean, process was simple, people guided me next steps
Excellent - my car was serviced in double quick time while I waited
Diagnosed the fault quickly and was even offered a car to try for the day rather than wait.
Under COVID conditions- still excellent
Sean Vincent dealt with my booking swiftly and kept me informed throughout. Very happy with his customer service.
Always first class in service and sales
Everything went smoothly and on time.
Can rely on BMW to do the job properly and within the stated times.
I was told the work would be done while I waited and it was completed quicker than expected
Colleagues at Sytner where very helpfull.
Issue sorted quickly and professionally
Quick in quick, quick out, polite, good feedback.
They could t have done more
Helpful staff, COVID protection
Usual high level of customer service and attention and good value for money.
Efficient customer service and effective COVID-19 measures in place.
Very efficient and professional service. But the most important thing is the communication, which we really appreciate.
Just spot on for me
Always friendly and professional
Service availability was swift and dealership was easy to deal with
Booked the car at a pre arranged time no wait about they got the job done no fuss
I couldn't have asked for anything different.
Easy drop off and collection, friendly service advisor.
Great customer service. Friendly and efficient.
Service appt on time Communicated when complete
First time customer at this location. Very impressed all round.
Because everything was professional
Despite the COVID challenges, it was still possible to get the work done whilst waiting and feeling safe.
Fixed the issue under warranty and also let me know of recall on my car that I wasn't aware of. All sorted rapidly.
Excellent customer focus. Excellent communication. Efficient.
staff ok and helpful
From arrival and being met on the steps, being looked after by Roger, to picking up my car and leaving the service was perfect.
Excellent service, excellent staff.
Helpful Nice video Kate Westfield recognised my needs and arranged for a vehicle swap at my place of work BMW very kindly leant me a car
Efficiency is good.
good customer interaction
They sorted out my warranty claim with minimal fuss.
I had booked a MOT & End of Warranty check online and then had a phone conversation to add the service requirement later on. This was done efficiently and Roger who dealt with me was very helpful and ensured everything was satisfactory on completion
All round amazing experience from start to finish
Excellent service and attention to detail
Very efficient service if a bit pricey. But well worth it.
A very tidy and clean dealership at Sytner BMW High Wycombe. I feel comfortable in this dealership who are always helpful and committed to the job
quick and professional
Very efficient and did exactly what they promised
Nothing to be dissatisfied about !
All was done in a very timely manner
Resolved my issue and in a reasonable time
Very good servicing practice for client info
Usual good service - friendly staff
Roger has been very helpful and professional throughout. John also was very polite and helpful.
Work completed quickly
My experience has always been very positive with the servicing department as well as the body shop. All of the work carried out has been to the highest of standards with no unexpected additional costs.
I was met on arrival and dealt with without delay and it was the same when I picked up my car. pleasant staff and efficient service.
The car was serviced in the time expected and all was completed satisfactorily.
They kept me well informed and didn't try to upsell service to me on my car.
Excellent. I have just had the exact opposite experience at VW H Wycombe. It makes you appreciate BMW H Wycombe.
You feel the whole team effort, even from 2 metres away
Very satisfied - excellent customer service
Good service, fast, felt secure the way the centre is set up
Great customer service from start to finish. Thank you and keep up the great work
Knowledgeable and kept me up to date with the progress of the service they carried out on my vehicle whilst feeling safe with the covid measures they have put in place
Enjoyed my time there as always.
. The help and professionalism provided by Simone Jung with the arrangements for the service and Sean Vincent throughout the process on the day was excellent. Also Covid safety arrangements at High Wycombe are of the highest standard.
Everything went as agreed when I made the service booking
Always professional service
Everything went to plan. Happy with the service.
Sytner High Wycombe were always very accommodating. When I picked up my car we were under tier 4 restrictions but I was able to sit in the car and wait while signing all the documents.
All went to plan without any hitches.
Very professional in difficult times Well handled by Ian
well informed and organised and very helpful
The salesman and people I was dealing with were all proactive and helpful. Even with Tier 4 covid restrictions being introduced before collection.
Chris Bennett went over and above to ensure that I was completely satisfied
I wqas given a date and the car was ready just before , They managed to keep the car safe as I was in hospital and unable to collect
Given Covid restrictions process was very efficient
Everything possible was done to help us cope with COVID restrictions in the showroom and the collection of the new car. We were kept well informed about the progress of the order then the arrival of the vehicle.
i can alway trust ian to give me good quality information on my car
Excellent process throughout and handover was quick and simple.
Chris and the team were exceptional. Can't fault the customer experience
Efficient service, especially in challenging operational year. Vehicle with our requirements found quickly despite us changing target vehicle during process
They spent the time and effort to ensure that we got the right car at a realistic price
Went the extra mile in the specifications process and delivery process
Great service under the circumstances all paperwork options for my finance was online and collecting my new vehicle was worth the wait. Straight forward and safe handover process
Car looked great and handover was simple and easy, given current circumstances with COVID I appreciate the difficulty
again a good experiance
I traveled down to the dealership to collect my new car and was greeted by Mark Molloy. It was immaculately prepared and parked in a individual bay for inspection. The whole financial process was completed in friendly professional manner.
Given the circumstances of COVID, they dealt with the situation very well.
Bought the car without any issue
Despite delays in car manufacture and delivery staff were helpful and accommodating
The staff at Sytner High Wycombe and especially Alex Stanley-Davies, were always very efficient and helpful.
Bruno Pinney was particularly helpful and responsive to my needs, kept in touch with me during every step of the delivery process and was particularly helpful during handover of my new car.
Excellent service - a particular thank you to Mark Molloy and Sean Vincent for their assistance.
efficient friendly sevice good communication throughout
Everything was smooth and quick