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ABOUT Sytner High Wycombe.

Find out more about what we and our team get up to.

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Steven Richards

Head of Business

Lorna Muir

Financial Controller

Nick Williams

New Car Sales Manager

Daniel Lingwood

Used Car Sales Manager

Jeremy Page

Used Car Sales Controller

Ryan Price

Business Manager

Alun Clarke

Service Manager

Doug Smith

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

A while you wait service which took rather longer than anticipated. this was recognised with a reduction in the amount charged.

Service

Wesley was our customer service rep. I did have to chase a few times for an update but he was friendly and approachable. He did keep my updated towards the end.

Service

The price for investigating a faulty front camera lens was excessive and having been advised that there as some improvement to the very blurred image produced, there was not so. If this price were included in the replacement cost, a far better deal.

Service

You carried out all my requests to my satisfaction

Service

Great Service

Service

Efficient. Kept me updated. Replaced part without any hassle

Service

As smooth as it could be.

Service

Did what I wanted

Service

I was kept informed on progress in sourcing the parts, the staff at Sytner were helpful and made themselves available and the work was undertaken within the time given.

Service

While you wait service - completed on time, comfortable waiting area.

Service

Issue resolved quickly in a timely manner Was kept informed during the days

Service

A dust cap not replaced and readings show 1 tyre is 0.2 bar less than other 3. The video detailed brake pads will need replacing soon unclear whether its front, back or all and no cost was detailed. The service indicator shows one due in 340 miles.

Service

Courtesy car available as requested and car serviced and MOT completed on time.

Service

They usually fix it every time. However on this visit they are unable to totally diagnose whether I have a wheel bearing problem I expect the car to go back into the repair shop again for its semi annual visits to get fixed.

Service

Carried out promptly

Service

The service was very satisfactory.

Service

The vehicle was checked and video of conditions sent and cleaned at the end of the service

Service

Kept me well informed from start to finish. During the service of my car .

Service

Fantastic service from start to finish!

Service

All done very efficiently. Staff all helpful.

Service

All your staff are extremely helpful at all times.

Service

team tried to rectify my issues and get me mobile

Service

Always a great experience, mainly due to the waiting facilities

Service

Organised and good at keeping us informed

Service

Great concierge service as you arrive, not kept waiting, kept up to date the whole way through the service, provided me with an alternative car for the day, good coffee, and fantastic service managers - all in all a 5* service.

Service

You handle the issue of my expired service plan well.

Service

Great service

Service

Matt very kindly arranged a courtesy car ... in this case an M4 Comp Pack ... a complete surprise and what an experience

Service

See above. All good!

Service

Excellent service

Service

Good job

Service

I have been trying to book a service online for 6 weeks with no reply After being contacted I was asked why did I think the online service has not worked??!! Once booked I was as told that my prepaid service package have just run out! Cost £800!!

Service

Asked garage to look at warranty item (vibrating/rattling door trim) but hasn't really been fixed.

Service

The staff were friendly and welcoming. They carried out the work as I waited but started on the car quickly and finished the job, together with a wash in 2.5 hours.

Service

My last visit was not up to the usual standards in particular a planned 1.5 to 2 hours wait (MOT, brake fluid and wash) turned out to be + 3 hours.

Service

Can't fault - everything satisfactory

Service

Extremely good customer service from Per - felt very well looked after and informed at all times.

Service

This visit was short and completed very efficiently but should not have been necessary if previous visit had been completed properly.

Service

Reception friendliness and attention poor and waiting times to be seen not great.

Service

The sevice was fast and all good, however I did have issues getting through your call lines due to receptionists not calling me back after saying they would. However your manager was very helpful and instantly sorted my problem.

Service

Good product detail/knowledge. Great service received.

Service

Faultless service and kept up to date by he dealership

Service

I realy happy about you jop

Service

it was an ok experience

Service

Very good, although there's an issue which has not been resolved after 3 visits.

Service

Smooth and efficient service provided

Service

Once again Roger has provided a very good service, I was updated in a timely manner to any issues that arose during the work done on my vehicle.

Service

Left to myself for 4hours waiting to discover fault

Service

Everyone was extremely pleasant and the whole service was very efficient

Service

I think it is expensive, £350 for an oil change! Also I think, I don't know for sure that the car was washed before it was serviced which means the water had time to dry on before I drove away, a small detail but it should be serviced then washed.

Service

Problems that I reported were not conrrectly investigated and service managers did not reply back to me. Again I had to go via Sytner direct to get the matter resolved.

Service

My experience was managed by John Feliciano who is an excellent representative of your company.

Service

Service I've received has been excellent hardly any waiting and my recall complete

Service

This rating only reflects the fact that my brakes are squeaking and my engine coolant light has come on since the service. This is not what I expected after a service from BMW and it has been very difficult to book in an appoint with a courtesy car.

Service

Greeted, offered coffee while I waited although I chose to go for a walk. Staff very welcoming

Service

Promptly dealt with my service needs in a professional manner, everything was made very easy.

Service

No issues, got exactly the service I was expecting.

Service

The handling I've had from Luke Staines and Luca Marzuoli has been excellent

Service

The young man who looked after me was polite and friendly and came out to dry my car mats when told they were wet after the complimentary valet

Service

Gave me a lift to and from the shops. Washed my car.

Service

Had to wait a while - prefer days you could approach service reception, give name and hand key over. Now go to main reception, have to then wait, then receptionist fetches you and takes you to the service desk! Everyone polite and get offered coffee,

Service

Again, the efficiency and the manner in which I was kept informed of what was being done, and why.

Service

Service completed as expected, good communication, nice loan car.

Service

All aspects were handled well including rebooking appointment when garage equipment was not working. The environment around the showroom was pleasant to wait and work while MOT was being carried out.

Service

Fantastic service

Service

Really poor customer experience, no manager on a Saturday - probably the worst experience I have ever had (and I have owned many high value cars in the past) absolutely unacceptable - you don't expect your pristine car to come back damaged !

Service

Very good service and attention to detail.

Service

Didn't undertake work that was not necessary

Service

Did all the work

Service

No problems and no unpleasant surprises.

Service

The Team at High Wycombe are awesome, just brilliant. It is a joy to visit them. All the staff make an effort, but Ian Jones in Sales and Luke Staines in service make me come back to Sytner every time, they are naturally exceptional.

Service

When I was initially booked the service, I was expecting to pay for the oil service, as indicated in my car. Upon completion f the service, I was somewhat surprised to be given a much higher bill.This is not good customer service.

Service

I considered the price was a little high for what was done to my car.

Service

After the mess up with my last car then I'm really happy and impressed with all Ian and the Sytner team have done . Thank you

Service

Efficient

Service

blue stains on seats still there

Service

Good service although took longer than I thought and I spent some four hours waiting for the car

Service

Sytner have serviced my car for a number of years now; Since I moved into this location. The service team have always been outstanding and the work to the highest standards as one would expect.

Service

The service agent that helped me was extremely friendly and made time to explain my car's servicing requirements. He then made sure I was comfortable in the lounge area. The technician servicing my car provided a very thorough assessment via video.

Service

I paid nearly £100,000 for a car and I received £1 service and customer care Unanswered telephone calls, emails and texts . A brand new car delivered where no one knew the features but worse it was unfit for purpose - and still is !! But nobody cares

Service

Mot done on time, clean car delivered back. Job done! ??

Service

Everything was fine

Service

John answered all my questions fully and ensured the work was completed on time.

Service

Always well looked after and time given to explain things if required.

Service

Good communication, liked the video

Service

Service completed under service plan, nice loan car and good communication.

Service

Prompt and efficient

Service

It took longer than I was originally told.

Service

go the extra mile for customer satisfaction.

Service

MOT carried out promptly

Service

They reacted fast with replacement car and fixed the problem without delay. Especially thanks to sales guy Mark Molloy who took control of the situation.

Service

Personnel service throughout , all staff very smart and pleasant

Service

Great service by the service team

Service

Too expensive and mistrust, I won't ever use a main dealer again. Due to my car being new and warranty work was needed I said go ahead with its first service. You were £316 and Stephen James near my office was £400, a lot for oil and a filter!?

Service

super service in every department, thank you

Service

Staff very helpful and efficient

Service

Per was very helpful. I did have a fault that that not been resolved when I picked up the car but he organised a car for me whilst the garage resolved the issue. So all is great now.

Service

Excellent staff, excellent service.

Service

Great advice from Per

Service

I understand the thinking behind sending the video after the service but you need to improve this by having somebody who speaks intelligible English doing the voiceover. It was irritating to have to play it more than once. Better not to try to do thi

Service

I really wanted to compare another m4, I stated to the service manager, that this will be the last time I buy a BMW, the amount of time I've had it bring it in and the same issue aren't fixed.I drove an experience car M4, totally different for 10min

Service

Great service from everyone I encountered and the waiting area was very comfortable.

Service

Great service as always from John F and always get a warm welcome form Ian J.

Service

On the whole very professional service

Service

Speedy service and kept informed about what was happening

Service

Professional and attentive service

Service

Go gob every time and good coffee

Service

Completed the vehicle check in the time they said it would take and sales staff were very knowledgeable and able to help us with all our queries.

Service

No issues

Service

Service & MOT visit went to plan and time frame.

Service

Would have been nice if you could get a like for like when getting a curtesy car. Also it's such a long wait. This could potentially make me want to go elsewhere . The team are great tho. Very polite and caring and always happy to help.

Service

Great service from beginning to end

Service

Handled my mot very efficiently

Service

The general service was very good from the dealership. However I An not very happy regarding the response from the dealership.

Service

Always professional and willing to help

Service

It took a little bit longer than expected.

Service

Car was on recall but made easy

Service

I was very satisfied - nothing to add

Service

The bill was very high and I would have liked the service rep to explain the breakdown of the charges.

Service

Service completed. Fault identified, fault repaired under warranty, car washed & vacuumed, car collected and returned home. All good!

Service

everthing was finished when they said it would be, Excellent

Service

Tghe software snag seems to be resolved.

Service

Because all went as expected.

Service

As always the team looks after me well, from Sales (Ian Jones) through to Service (John Seymour)

Service

Satisfied with everything, from booking service to collecting car

Service

I brought the car in for a 1000 service at 0945. At 1045 it was collected. I was told when booking (via a switchboard in Leicester - bad move when wanting a service in Wycombe) it would be 90 minutes. I left at 12. I should have left at 1130.

Service

Professional and courteous. Good work on the car

Service

Mechanic Ben Anson done a sublime job.

Service

No problem with service from Bodyshop.

Service

The service I received was as expected from a brand like BMW. Any questions/concerns I had were addressed and I was supported through my decision at every stage.

Service

Highly professional approach all round, and an absolutely fabulous valet

Service

Expensive

Service

I felt that the service was good overall but the locking wheel nut for my car was not put back in my car. After discovering that it was missing I attempted to call Sytner High Wycombe several times and the calls were not even answered.

Service

Extremely happy with the service received, both for the car, and personality,

Service

Service receptionist was aware of my time constraints and did everything possible to help me

Service

Good quality of service but above all excellent communication from the service team and the manager who I felt looked after my interests.

Service

My only issue was this was the second time in two weeks that the car had to come in for repair and it is only 13 months old

Service

Initially disappointed that BMW has withdrawn the "collect & return" service for private / non lease customers. Sytner proved extremely helpful in assisting us circumvent this issue. It turned out for this service I could have waited at Sytner.

Service

The replacement tow bar was poorly fitted - six screws were left off the rear bumper that I could see, and I'm not a qualified technician! The car was not serviced when it was agreed with the service representative that it would be.

Service

As above. When we came for the follow up the new lamp was fitted to the car the moment we were about to go on holiday and this meant we could take our car instead of the rental car. This was well before promised so we were chuffed to say the least.

Service

the service and checks went extremely well and I was satisfied with the work as described.

Service

MOT and warranty check completed quickly and efficiently

Service

I was surprised that the wheel replacement was not covered by the 3 year warranty.

Service

Agreed work wasn't carried out.

Service

I felt my car had been dealt with swiftly and hide been kept informed what was going on .

Service

Not sure which system failed but it was clear that my details had not been received by styner fully before I arrived. So my car had to stay longer than I expected as the part was not available.

Service

Courteous, professional & efficient service every time. I always recommend Sytner High Wycombe for Sales, Service & Parts.

Service

As above. My biggest frustration was chasing BMW and Enterprise.

Service

Felt with the problem well

Service

We have been with the same branch for a while now and the familiar faces and the relationships that we build were still sustained. They continued to help us find the right car.

Service

Everything as expected. Received a lift home

Service

They have been honourable, honest and bent over backwards to be fair to me

Service

See above: Overpriced, couldn't remedy problem with tailgate, replaced a cabin filter that had been used for 6-months / 9000 miles of driving and over-inflated rear tyres.

Service

Car was not cleaned properly also my dash cam was unplugged....Why..??? Also countdown to service inspection light not reset after service but on asking there's a charge for that....again Why...??

Service

- I was not fully impressed in receipt of my car as i wasn't contacted closer to the time to indicate that the car would be ready. I was also promised a call for my tyres which never happened.

Service

attended to by courteous staff , nothing to complain about

Service

The feedback I get from the service department is good and gives me confidence that the work has been carried out correctly.

Service

Clean, friendly & welcoming environment with excellent facilities & capable staff...

Service

Car was booked in at a time to suit me and was valeted after its oil service.

Service

nothing went wrong

Service

The video's report is very good. Shows exactly the work that was carried out.

Service

Work carried out promptly and as requested. Not much to add.

Service

Everything went well. Friendly and knowledgeable staff, who always want to help.

Service

They resolved all the problems.

Service

Dirt on seat, being rectified. Steering wheel needs reprogramming too

Service

Brilliant service. Very polite

Service

As mentioned whole experience was amazing and I was very satisfied with whole process. Tor Ryan was superb and explained everything I needed to know about my m135i.

Service

All the hassle is sorted by the staff

Service

Eveything was done but car now has a tapping noise from the front that was not there before

Service

Very disappointed that my car was damaged during the initial repair to my defective bootlid, meaning i had to take time off tobring my car in again to get it repaired

Service

Very good

Service

I (foolishly) decided to replace tyres along with my mot. The center claimed that they couldnt remove the wheel nut as it was too tight and quoted £90 per wheel! Took it back to my local workshop, nuts removed in seconds and tyres replaced no problem

Service

The service was great, very professional we could see you the video footage, there was some damage to our car whist in the dealership which has since been rectified

Service

The attention to detail regarding all aspects of the servicing is clear . This is additionally supported by the video that accompanys the report .

Service

There was a minor and random build fault in our brand-new G31. The staff in Sytner BMW High Wycombe resolved the matter to our complete satisfaction in a diligent and professional manner. Well done.

Service

Problem with air conditioning handled efficiently. Kept informed at all stages. Replacement car provided as part had to be ordered. Health check proved very useful.

Service

Job was done fairly quickly but disappointed with treatment of my car.

Service

Appointment booked very easily & staff knew I was there to wait for the car to be serviced and what time I had for it to be ready.

Service

great salesman

Sales

Smooth sales process throughout but poor follow-up when I had queries.

Sales

Cannot praise Sytner High Wycombe enough

Sales

All because of the sales person Bruno, would have given higher if the finance person would have done what they said they would do.

Sales

salesman was very professional

Sales

The whole experience moved smoothly-as it does every time we change cars.

Sales

I am slightly dissatisfied with quality of the car and the after sales service

Sales

Chris Bennett At Sytner High Wycombe was the consummate professional.

Sales

Didn't get what I wanted however went out of the way to pick a particular model with all the features.. especially with Cruise/Control

Sales

Always friendly and helpful

Sales

Much is due to the professionalism of the sales representative Matt Knott. He was business like but not pushy and very amiable to deal with. As for the arrival of the car, it took place earlier than we were expecting and it was all in order.

Sales

SALES GUY CHRIS BENNETT MADE THE PROCESS AT ABSOLUTE EASE

Sales

It's not perfect

Sales

Car broke down and was in the repair centre for a week or so

Sales

Ian Jones goes out of his way to look after customers. This was my 4th purchase in 8 years from same dealership. His colleague Francesca was also very helpful.

Sales

We were given complete control of when we collected the vehicle. The offer was great and our salesman Chris Bennett was always keeping us updated

Sales

The handover of the new vehicle was efficient and thorough.

Sales

Felt hand over was a little rushed and wasn't helped by an IT glitch, so documents we not available on the day. No fault of sales.

Sales

Excellent service and attention to detail throughout the process by Matthew Knott.

Sales

Our contact Matt Knott was very helpful throughout the sales process and made it very straightforward for us to buy our 2 cars

Sales

Perfect. Salesman really knows his stuff and has an encyclopaedic knowledge of the cars and products, has and a very pleasant personality and is not at all pushy. Advice and guidance spot on. Car came on the right day, all present and correct.

Sales

Quality cars, Quality service, trusted help and advice. Flexible and available. I have used other BMW Centres in the past and this one at High Wycombe outshines them all.

Sales

Alex Stanley-Davies at High Wycombe provided a great service throughout. He was very responsive, gave good advice and was a pleasure to deal with.

Sales

Really good all round service

Sales

From beginning to end, I received excellent service from Rupert Hartley. He made the car-buying experience enjoyable and manage to find me the ideal car that I wanted at a great price. Thank you, Rupert and thank you, Sytner. Will be back again!

Sales

Returning customer, never disappointed with Ian's level of support.

Sales

Alex was very professional and responsive.

Sales

Almost everything went as it should. Slightly bemused at the amount of communication from the BMW factory detailing the progress of my car along the assembly line - despite the fact it had already been built. Overall BMW - could do better!

Sales

The whole process was made easy. There was no hard sell, just great advise and we ended up with the car we really wanted. Excellent.

Sales

Everything from start to finish was really thought through and it was an absolute pleasure to have purchased the Z4. I am not an easy customer to please but I found everything that I wanted, Chris was extremely professional and polite.

Sales

Great service from Alex during the transaction.

Sales

People in the dealership did what they said they would do. Realistic commitments given and met.

Sales

Sytner High Wycombe provided first class service at every point

Sales

The process was straightforward and I was kept informed at all times by my sales executive. At no stage did I feel pressurised into making a decision and I felt comfortable that I was walking away with the product I wanted.

Sales

New car Salesman, Matt Knott, was incredibly helpful from the start of our most recent experience and when we couldn't find the exact car we were looking for, Matt went the extra mile for us - and came up trumps ??

Sales

Car ready on time, all pre work completed and paper working signing kept to a minimum

Sales

Sales person was exceptional helpful

Sales

Unfortunately the

Sales

Straight in took 10-15 minutes and everything explained to me

Sales

Chris Bennett at Sytner High Wycombe was most helpful in finding the car I'd been searching for over a couple of years. He solved any questions promptly and took initiative to make the process as smooth as possible. He even did a fab' secret reveal!

Sales

We couldn't ask for a better person from BMW to help us with the new car. Alex Stanley-Davies is experienced, helpful and listened to all our requests. He has made the whole process very smooth and easy from initial chat to getting the new car.

Sales

good customer service

Sales

Very professionally managed by Alex and Yatin

Sales

I was supported by Chris Bennett during this process. Chris found me the perfect new car at an excellent price. The initial sale and subsequent handover was very smooth and simple.

Sales

Very smooth process. Communication was very good.

Sales

As stated above many mistakes and nothing offered to say sorry.

Sales

Very friendly sales man ..... Chris Bennett he took his time to get the vehicle we wanted..... took his time in a very good explanatory of everything we asked

Sales

Excellent service by Bruno - sytner high Wycombe

Sales

Completely satisfied. Car purchasing was made effortless by the way Mathew Knott went above and beyond to find my girlfriend and i the perfect car for us. In fact he actually amazed us with the car he was able to find for us!

Sales

Superb sales service and follow-up