Loading...

ABOUT Sytner High Wycombe.

Find out more about what we and our team get up to.

Explore the Retail Centre

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Steven Richards

Head of Business

Nick Williams

New Car Sales Manager

Daniel Lingwood

Used Car Sales Manager

Sarah Neptune

Corporate Sales Manager

Lorna Muir

Financial Controller

Jeremy Page

Used Car Sales Controller

Ryan Price

Business Manager

Alun Clarke

Service Manager

Doug Smith

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very satisfied good service

Service

All my concerns were looked at and reported back to me very quickly.

Service

friendly service

Service

As the work could not be completed in one day we were given a curtesy car so we could get home.

Service

As always, everything was well organised and happened just as it should.

Service

Work done as planned

Service

The care and consideration shown both during the booking process and in the visit.

Service

Easy to get the work done

Service

BMW know what is their job and how to fix the problems

Service

Very well organised

Service

Friendly and efficient service, nothing to complain about.

Service

Very efficient service,video very helpful

Service

The service team stepped up to the plate to resolve a number of extremely complicated technical issues (caused by BMW UK). They (Sytners) took ownership of the problems and worked to a full resolution. A big thank you to the service team!

Service

Above and beyond as usual.

Service

You are well informed about your car

Service

I could not fault it

Service

Only needed an MoT this year but was handled safely, courteously and professionally.

Service

Excellent customer service and quick response!

Service

Problem resolved and car ready at advised time for reasonable price

Service

One phone call/ email etc and I get contacted and things arranged to my satisfaction.

Service

Other than covid related problems, service was excellent

Service

Always helpful and good at what they do - but expensive!

Service

very efficient and polite

Service

Well organised during Covid lockdown

Service

As above

Service

Completely satisfied with service, shame the after service car valet is not currently included due to Covid-19 restrictions.

Service

My car was subject to a recall. It took many months, and some chasing, to get my car booked. However, once I was booked in, I received a replacement car, my car was returned on schedule and the gift I found on the passenger seat was a nice touch.

Service

Staff always very efficient

Service

Work dealt with extremely quickly thank you

Service

Have used other sytner sites before, this was the easiest and most convenient so far.

Service

Sean who was my service representative was outstanding, always went the extra mile to try to help me out and achieve an outcome that i was happy with. Also his communication was of an extremely high standard, always keeping me updated.

Service

no issues with the service, all items were checked and even the tyre pressue was looked at and sorted.

Service

All faults fixed

Service

Excellent customer service in difficult circumstances. Able to help me with shielding at home through contactless service.

Service

Efficient and friendly staff

Service

very well organised service department- especially during covide

Service

Excellent customer service.

Service

Have never had any issues. Slightly disappointed can couldn't be cleaned due to covid restrictions

Service

Very satisfied

Service

Problems with car were diagnosed and rectified.

Service

Sean Vincent massive credit to your service team all ways going the extra mile, very comforting the dealership keeping a very high standard Dealing with COVID government ruling

Service

Always friendly & helpful and the videos of my car showing the checks are great

Service

Great service with no fuss.

Service

They do what they say they will do and keep you informed if anything else needs attention.

Service

My car passed it's MOT, you allowed me to sit inside to wait and you even washed my key afterwards.

Service

The standard of care for bmw owners is first class.

Service

Smooth stress free experience

Service

Diagnosed and advised problem in two hours and repair completed same day

Service

Very satisfied. With the Co-vid pandemic it was important for me that I felt safe on visiting the dealership. Staff explained their procedures which I think were followed. I certainly felt safe. Car subject to overall check as well as service.

Service

Luke very heloful

Service

Great service

Service

Well-organised, expecting me, extremely polite yet friendly service. Good follow up with video report

Service

All was taken care of

Service

See my comments above. Service levels always exceed my high expectations.

Service

The work was done quite quickly

Service

The engineer is professional. He could give me useful advices.

Service

Just kept working to help and find the problem and resolve it.

Service

Very satisfied with the complete experience the young lady who dealt with me was very professional and kept me informed about everthing that was happening to my car plus everything was very covid compliant couldn't ask for anymore.

Service

See above

Service

Very comprehensive support provided by the dealership, especially Sean Vincent (my nominated Service contact) and Alun Clarke (Service Manager). The COVID-19 precautions in place at the garage were also very well organised and thorough.

Service

.

Service

Always take my cars here and make the journey over past my local BMW centre as I trust Sytner High Wycombe with my vehicle.

Service

Can not fault the staff and their helpfulness.

Service

I respect professionalism . It indicates shared values and good training .

Service

Everyone knows what they are doing, it works like a well oiled machine. Can't fault it.

Service

Very efficient service, collected car, kept us informed, and brought car back in good time too. Lovely professional people to deal with.

Service

Professional folks

Service

See my answer to Number One.

Service

Superb organisation, felt safe throughout the experience

Service

kept me updated regarding my vehicle

Service

This is the second time I have been serviced by Sean and again he was very helpful doing what was access in a friendly professional way

Service

Absolutely nothing to be dissatisfied with.

Service

Really good service. Kept me up to date throughout the process

Service

Great Customer Service

Service

Good customer service

Service

Everything wasdone quickly and efficiently andI was told as soon the car was ready for collection

Service

Excellent communication

Service

No unresolved issues

Service

Luke and the service technicians have strived to sort the fault's with the the vehicle.

Service

Efficient, kept me informed, video emailed showing car details

Service

Great service from Sean Vincent.

Service

Job done, so okay.

Service

Sean Vincent and his team were excellent

Service

As always - was extremely impressed with the covid secure measures implemented at the dealership.

Service

The whole Service/MOT service was carried out well. Advice about replacing the battery and on battery chargers was good

Service

Always happy with Sytner service High Wycombe

Service

All happened Covid safe and on time.

Service

Good customer care and friendly was in and out in no time at all as I hate waiting around so yes very happy with the service provided as of what world we are living in at the moment Rogger and Kate were fantastic ????

Service

Work done very efficiently.

Service

The filter housing repair being down as a gesture of goodwill and the advice around extended warranty was greatly appreciated. However I'd point out that my previous experience was similar also. Very good

Service

The MOT was completed. I received the video description of what was done.

Service

The Team are always available, and "on the ball". The Covid management is excellent.

Service

reliable and fast service

Service

Very slick service

Service

Everything done on time.

Service

good follow up. they remember important details

Service

Transaction very straight forward

Sales

I dealt with Ian Jones at BMW High Wycombe. He was great and kept me informed at all stages.

Sales

Everything was easy from start to finish

Sales

Great experience throughout the process from ordering in December and collection in March. Fantastic team of people at High Wycombe.

Sales

Have always been specially attended to

Sales

Ian Jones at Sytner High Wycombe was excellent throughout, made buying my car an easy and smooth process. Couldn't be happier, Excellent.

Sales

Everyone involved was helpful but Ian Jones led me through the process really well.

Sales

Great customer service from ordering the car to delivery. Despite the challenging times we live in all at Sytner tried really hard to make this experience special. The sales team went the extra mile to deliver a really professional service.

Sales

Very good all round experience. Mark Mulloy was great.

Sales

Purchase was done over the phone and was send videos to help with the purchasing. the delivery of the car was made outside due to restrictions but all effort was made to keep the car clean for my first viewing set in it own area with my name.

Sales

very helpful responses

Sales

Difficult operating conditions but all fine.

Sales

Again, brilliant customer service. Even with Covid restrictions, it felt special.

Sales

Chris Bennett our sales expert was brilliant to deal with. Very knowledgeable and approachable. True testament to the brand and the whole buying experience was superb

Sales

It was smooth hand-over with social distancing involved, the only draw back was the fact that the salesman 'Chris Bennet' couldn't show me all the features of the car because of the current restrictions.

Sales

Obviously in COVID times one cannot interact 'normally' nor get to experience their proposed purchase before a buying decision. I appreciate this is not the dealers fault.

Sales

As above

Sales

Mark Malloy was very responsive and addressed all my concerns. Process was very smooth considering pandemic situation

Sales

Rupee did everything he could to make the virtual purchase easy and enjoyable.

Sales

Very professional service by Bruno

Sales

In the current situation the sales rep (Mark Molloy) did a great job of the handover. It's a shame it wasn't the full "dealer experience" but understandable in the circumstances.

Sales

Everything went smoothly Felt safe during my visit to the BMW centre

Sales

Polite l, efficient, friendly. Always called back when required and answered all my questions. Detailed handover despite the restrictions.

Sales

The sales people were excellent

Sales

The dealer did everything they could under current circumstances to make our visit as enjoyable as possible

Sales

Very satisfied, easy to communicate, sign and hand over documents. No nonsense approach to sales and a great offer was provided. Only thing to add would be that handover and demo of vehicle was very quick due to COVID distancing restrictions etc.

Sales

Very helpful and informative and the whole transaction was easy.