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ABOUT Sytner High Wycombe.

Find out more about what we and our team get up to.

Explore the Retail Centre

Meet the team

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Andy Clements

Head of Business

Nick Williams

New Car Sales Manager

Sarah Neptune

Corporate Sales Manager

Lorna Muir

Financial Controller

Alun Clarke

Service Manager

Ben Lear

General Sales Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Attentive.

Service

Completed on time. Great service staff really helpful.

Service

As I said above, the whole process was seamless and stress free. I felt that I was getting personal service and wasn't just another customer.

Service

Took slightly longer than the 90minutes wait expected but other than that, excellent.

Service

Michael was very professional and ensured everything was completed effectively with good communication throughout.

Service

Prompt, courteous, efficient

Service

As above friendly, polite respectful and professional team

Service

Brilliant service And kept informed About progress and findings

Service

Welcoming staff & excellent facilities, efficient turnaround of vehicle. Definitely worth the extra miles for the excellent support. I really do feel both myself a the car is cared for at Sytner HW

Service

Very professional staff, friendly and informative.

Service

Good service and MOT completed well.

Service

They Even washed the car afterwards

Service

Well attended by Sean

Service

The work that was done was satisfactory

Service

All done according to what was agreed

Service

Excellent service

Service

Great service

Service

Roger Golding reception looks aftrr everything for me as he has done along witj Simone Jung.

Service

Car was comprehensively checked and repaired with a fab citnow by tech John Cheeseman. I've not met the tech but heard he's a lovely embassador for the brand

Service

They got the job done in 1 hour and got me on my way

Service

Able to drop car off early and leave for the day. Car was cleaned before I collected it.

Service

Easy to deal with friendly staff . Excellent service.

Service

You always get superb service at Synter. Very customer centric

Service

Efficient courteous and helpful service

Service

Polite service and car returned clean which is nice

Service

Really good communication from time I requested a service to delivery back of my vehicle.

Service

Great. Easy to book.

Service

Great service

Service

Everything sorted

Service

Allways helpful. Keep you upto date with everything

Service

This is my 6th car from the centre, and they fail to let me down. I always get excellent service from the sales men.

Service

All of the work required was carried out efficiently and was explained clearly before and after by Carl, Terry and Declan

Service

The staff were helpful and courteous at all times. The long wait for the car was beyond their control, but the salesman, Rupert Hartley, always managed to keep me informed, engaged and enthusiastic. I would have no hesitation in using them again.

Service

I couldn't fault the service received from Roger and the team.

Service

The experience was excellent in all respects. The team members were helpful and the problem with the car was sorted out quickly and well. We were surprised by the complimentary cleaning of the car too - it looked as new.

Service

There were no reasons for dissatisfaction.

Service

Anastasia Date, my Service Agent, was extremely helpful and efficient. Really helpful too, everything went smoothly with her in charge.

Service

Excellent staff.

Service

Professional service

Service

Sean vincent did an excellent job of looking after my car

Service

Because I was 'Completely satisfied' !

Service

All the necessary work was completed to my satisfaction and service was very friendly and helpful.

Service

Problem was solved under warranty fairly quickly.

Service

The mirror on my X3 was damaged by a errant van driver , Sytner HW ordered the new parts and fitted them within 24 hours

Service

From the welcome greeting to the return of my car cleaned - excellent Service.

Service

No problems encountered

Service

Painless and very professional service

Service

Stress free and honest with what needed doing, and very happy to answer any questions I had.

Service

Great customer experience, and always felt that Roger was in control of the issues I was experiencing with the vehicle's EGR fault.

Service

No problems with the booking or services, I waited for the car in the excellent showroom

Service

Sytner have been absolutely superb with any servicing, work, advice and general customer service.

Service

Per Taylor exceeded my expectations and was a pleasure to deal with.

Service

Very friendly and welcoming

Service

Efficient, prompt

Service

Helpfulness of Per,

Service

Sytner High Wycombe gave me five-star service with a loan car while the work was carried out.

Service

Quality customer service

Service

Only use BMW service. Reliable. Knowledgeable. Trustworthy.

Service

As above. Good practice shown in health and safety considerations and protocols.

Service

As above. Full marks to Per who looked after me 10/10

Service

Roger Davidson at Sytner High Wycombe was courteous and very efficient! The MOT, service and rear brake pad change was done perfectly as far as I can tell! The car is running at its best again!

Service

Completely satisfied done on time and kept completely informed of progress

Service

From the lady at the reception to the lady who sorted my annual service, they were extremely professional and helpful.

Service

A quick and informative experience.

Service

Per Taylor provided excellent and speedy service!

Service

From booking, to check-in, the comfortable wait in the premises, to the payment of the bill, the staff were absolutely first class, with this being matched by the Sytner facility itself.

Service

Very helpful, if I've had to leave my car I've always been given a replacement vehicle for use, or if its a short inspection a lift home and pick up later.

Service

Car inspected thoroughly and valeted before I picked it up.

Service

Good service

Service

Great prompt service

Service

Good communication

Service

Had a few issues this visit and was very happy with the way they were resolved ..to my satisfaction

Service

They were great. Did everything I asked and were really careful with my car

Service

I can't fault any aspect of it.

Service

People make the business. I would especially like to thank Simone and Anastasia at Sytner High Wycombe for their helpfulness throughout and excellent customer service.

Service

Staff very friendly and efficient. No problems getting an appointment and generally very helpful.

Service

Everything I needed

Service

Easy to organise the service and it all happened as planned in the time allocated.

Service

Friendly and efficient service

Service

Courteous and efficient

Service

Bob was super helpful Video of mechanic going over the car was good Nice to see a woman mechanic Complimentary car wash

Service

Pleasant efficient service; most helpful

Service

A simple service and completed with no problems. I liked the on-line progress feature.

Service

Has always been very good and very professional.

Service

Anastasia was fantastic

Service

Job done efficiently, without fuss and always courteous

Service

Easy to check car in for service and repairs. Car had to be kept overnight because of need for new part. Pretty satisfied overall.

Service

ALL GOOD

Service

Booking in was simple and the whole process was managed by a single point of contact

Service

Had to go back to get service book stamped

Service

Polite, job done as promised, good value, car returned clean.

Service

Job well done, report sent to me, car valeted before collection.

Service

The whole experience from collection of my car to delivery was courteous and professional. Thank you.

Service

Quick and friendly service.

Service

Good welcome , efficient service

Service

Service checks done in the time promised great report on the results

Service

Everything just fine.

Service

I was looked after and most of my questions were answered

Service

Great service

Service

No complaints

Service

Absolutely brilliant. Excellent and fast booking of service and good value service received. Many thanks to Roger Davidson.

Service

Efficient

Service

Very comfortable I was able to work while my service was carried out and it was exactly in time!

Service

Because everything went as I expected.No problems loan car and all done in a day.I really couldn't fault the service

Service

Roger really looked after me, talked me through the service, and kept me in the loop the whole way. Great customer service

Service

Everything went as well as could be. Problems identified were resolved without the need for a follow up visit at a reasonable cost.

Service

Attentive service, goes above and beyond in their communications, really feel they will do their best for my interests.

Service

Great communication as to what point in the process my car was at. I loved the video walkaround and had not experienced this before. Everyone I spoke with was friendly.

Service

Excellent services from the service consultant Roger Davidson. Service completed in a timely fashion.

Service

Nothing for me to do except arrange delivery, receipt and payment. Clean car returned.

Service

I have been taking my cars to Sytner High Wycombe for many years. This is because the service team (Roger I and Per) are professional and friendly. They ensure that investigations are carried out thoroughly.

Service

Service was efficient and effective and customer experience was great.

Service

Service completed on time at agreed price.

Service

This visit was only for an MOT, but the service was excellent. From arrival to departure it took less than 90 mins and the car was also washed in that time.

Service

On time and expected.Everything clearly explained.Reasonable price.

Service

I found Rupert to be an exceptional person during the purchase of the car. Due to component shortages, delivery took many months and Rupert always kept me up to date with the status of the car. He is also a really nice chap to do business with.

Sales

Friendly and informative. Demonstration was concise and covered all necessary features.

Sales

Great experience from start to finish in temrs of customer experience

Sales

I'm fully satisfied about the car and how I been treated on bmw high wycombe

Sales

Contact every step of the way

Sales

Financials were explained clearly to me and I didn't feel pressured to buy, and the delivery was memorable.

Sales

My experience during the purchase of my car was excellent from the whole team.

Sales

Rupert was excellent. He kept us informed along the way on the progress of the cars build and delivery. We were delighted that the car even arrived earlier than expected - a nice surprise!

Sales

I wanted a new car and didn't want to wait 6 months for it. The sales person found me the right model, colour and package. Couldn't have asked for more.

Sales

The staff are knowledgeable and helpful

Sales

Our sales executive, Rupert Harley was helpful and informative for our choice of model X3 MSport 2.0i.

Sales

Extremely helpful knowledgable and professional staff whose expertise in matching cars and the experience to the client is exemplary

Sales

Meeting Bruno and his Finance colleague were again very professional. They both explained and went through all details thoroughly including the tech on the car and its capabilities.

Sales

Good handover from Bruno, that was set up by Mark.

Sales

It is good to be able to rely on the sales support at BMW Sytner High Wycombe, and Ian Jones in particular. It is also an excellent environment in which to purchase a car.

Sales

Mark was great , took his time to explain me all the car options.

Sales

Through a difficult personal time I was treated fairly and compassionately.

Sales

Great salesman Ian Jones

Sales

Car arrived earlier than expected and met our expectations 100%.

Sales

All went very smoothly as ever, this is the 5th car I have bought from this dealership.

Sales

Completely happy with the service particularly with the demonstration of all the features on the new car as our last car was ten years old and the technology has moved on considerabley.

Sales

Ian Jones was brilliant, really enthusiastic and helpful, very attentive and communicative. He was also very accommodating to my needs and it was a pleasure dealing with him.

Sales

Ian Jones was fantastic. Efforts to set car up for me were much appreciated.

Sales

The dealership were fantastic at finding the right car for me and following through the sales purchase in a highly professional manner.

Sales

The service we received was first rate from our first enquiry. We had some nervousness about the technology but the Centres technical genius could not have been more helpful. He arranged a follow up meeting a week after delivery and that was great.

Sales

As the stars indicate, 'Completely satisfied'