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ABOUT Sytner High Wycombe.

Find out more about what we and our team get up to.

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Steven Richards

Head of Business

Lorna Muir

Financial Controller

Nick Williams

New Car Sales Manager

Daniel Lingwood

Used Car Sales Manager

Jeremy Page

Used Car Sales Controller

Ryan Price

Business Manager

Alun Clarke

Service Manager

Doug Smith

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The bill was very high and I would have liked the service rep to explain the breakdown of the charges.

Service

everthing was finished when they said it would be, Excellent

Service

I was very satisfied - nothing to add

Service

Service completed. Fault identified, fault repaired under warranty, car washed & vacuumed, car collected and returned home. All good!

Service

Car was on recall but made easy

Service

Tghe software snag seems to be resolved.

Service

As always the team looks after me well, from Sales (Ian Jones) through to Service (John Seymour)

Service

Because all went as expected.

Service

Satisfied with everything, from booking service to collecting car

Service

Professional and courteous. Good work on the car

Service

I brought the car in for a 1000 service at 0945. At 1045 it was collected. I was told when booking (via a switchboard in Leicester - bad move when wanting a service in Wycombe) it would be 90 minutes. I left at 12. I should have left at 1130.

Service

No problem with service from Bodyshop.

Service

Mechanic Ben Anson done a sublime job.

Service

I felt that the service was good overall but the locking wheel nut for my car was not put back in my car. After discovering that it was missing I attempted to call Sytner High Wycombe several times and the calls were not even answered.

Service

The service I received was as expected from a brand like BMW. Any questions/concerns I had were addressed and I was supported through my decision at every stage.

Service

Service receptionist was aware of my time constraints and did everything possible to help me

Service

Highly professional approach all round, and an absolutely fabulous valet

Service

Extremely happy with the service received, both for the car, and personality,

Service

Expensive

Service

My only issue was this was the second time in two weeks that the car had to come in for repair and it is only 13 months old

Service

Good quality of service but above all excellent communication from the service team and the manager who I felt looked after my interests.

Service

Initially disappointed that BMW has withdrawn the "collect & return" service for private / non lease customers. Sytner proved extremely helpful in assisting us circumvent this issue. It turned out for this service I could have waited at Sytner.

Service

I was surprised that the wheel replacement was not covered by the 3 year warranty.

Service

As above. When we came for the follow up the new lamp was fitted to the car the moment we were about to go on holiday and this meant we could take our car instead of the rental car. This was well before promised so we were chuffed to say the least.

Service

MOT and warranty check completed quickly and efficiently

Service

Courteous, professional & efficient service every time. I always recommend Sytner High Wycombe for Sales, Service & Parts.

Service

The replacement tow bar was poorly fitted - six screws were left off the rear bumper that I could see, and I'm not a qualified technician! The car was not serviced when it was agreed with the service representative that it would be.

Service

Agreed work wasn't carried out.

Service

the service and checks went extremely well and I was satisfied with the work as described.

Service

I felt my car had been dealt with swiftly and hide been kept informed what was going on .

Service

Not sure which system failed but it was clear that my details had not been received by styner fully before I arrived. So my car had to stay longer than I expected as the part was not available.

Service

As above. My biggest frustration was chasing BMW and Enterprise.

Service

We have been with the same branch for a while now and the familiar faces and the relationships that we build were still sustained. They continued to help us find the right car.

Service

Felt with the problem well

Service

Everything as expected. Received a lift home

Service

See above: Overpriced, couldn't remedy problem with tailgate, replaced a cabin filter that had been used for 6-months / 9000 miles of driving and over-inflated rear tyres.

Service

- I was not fully impressed in receipt of my car as i wasn't contacted closer to the time to indicate that the car would be ready. I was also promised a call for my tyres which never happened.

Service

They have been honourable, honest and bent over backwards to be fair to me

Service

Car was not cleaned properly also my dash cam was unplugged....Why..??? Also countdown to service inspection light not reset after service but on asking there's a charge for that....again Why...??

Service

attended to by courteous staff , nothing to complain about

Service

The feedback I get from the service department is good and gives me confidence that the work has been carried out correctly.

Service

Clean, friendly & welcoming environment with excellent facilities & capable staff...

Service

The video's report is very good. Shows exactly the work that was carried out.

Service

nothing went wrong

Service

Car was booked in at a time to suit me and was valeted after its oil service.

Service

Work carried out promptly and as requested. Not much to add.

Service

Everything went well. Friendly and knowledgeable staff, who always want to help.

Service

Dirt on seat, being rectified. Steering wheel needs reprogramming too

Service

They resolved all the problems.

Service

Very disappointed that my car was damaged during the initial repair to my defective bootlid, meaning i had to take time off tobring my car in again to get it repaired

Service

All the hassle is sorted by the staff

Service

Problem with air conditioning handled efficiently. Kept informed at all stages. Replacement car provided as part had to be ordered. Health check proved very useful.

Service

I (foolishly) decided to replace tyres along with my mot. The center claimed that they couldnt remove the wheel nut as it was too tight and quoted £90 per wheel! Took it back to my local workshop, nuts removed in seconds and tyres replaced no problem

Service

The attention to detail regarding all aspects of the servicing is clear . This is additionally supported by the video that accompanys the report .

Service

Very good

Service

Brilliant service. Very polite

Service

There was a minor and random build fault in our brand-new G31. The staff in Sytner BMW High Wycombe resolved the matter to our complete satisfaction in a diligent and professional manner. Well done.

Service

Eveything was done but car now has a tapping noise from the front that was not there before

Service

As mentioned whole experience was amazing and I was very satisfied with whole process. Tor Ryan was superb and explained everything I needed to know about my m135i.

Service

The service was great, very professional we could see you the video footage, there was some damage to our car whist in the dealership which has since been rectified

Service

Job was done fairly quickly but disappointed with treatment of my car.

Service

Appointment booked very easily & staff knew I was there to wait for the car to be serviced and what time I had for it to be ready.

Service

My technician and Luke my service rep were great, but as I said above the courtesy car situation is ridiculous. My journey after I dropped off the car was 3 buses home. The wash at the end of my service was awful Windows & bodywork smeery not good.

Service

very satisfied

Service

The guy who served me was very good

Service

great service from Sytner High Wycombe

Service

all on time

Service

Friendly and helpful staff

Service

Notice in advance worked within requirements and very professional

Service

fast, polite, efficient.

Service

They listen carefully and endeavour to get to the root of the problem

Service

Because Per put himself out to help me in time of need, and had to repeat same a week after it was meant to have been done, and was similarly helpful.

Service

Previously had a poor experience and most recent experience was much improved and back to the level of service expected.

Service

Great service and professional colleagues

Service

Job done while whaited

Service

Friendly good service

Service

Service Good and very helpful What more do you want to say

Service

Everything from the way I was received to the completion

Service

I'd clearly asked for car to be back by 16.30 as I had to go out, and it wasn't until 14.30 that I got call to say it couldn't be released that day. When I asked about curtesy car was told would have to speak to lease company.

Service

Answer as in question 1

Service

The issue was identified and resolved without any fuss.

Service

Service lived up to my expectations for this brand

Service

They were pleasant but did not resolve my issues and I left as dissatisfied with your product as when I arrived.

Service

Engineer tried to fob me off with bland assurances that he had fixed a problem when he hadn't

Service

Because it could not have gone better.

Service

Duration of servicing over -ran but not too big an issue for me on that day

Service

I was dealt with in a very satisfactory manner.

Service

It was brilliant.

Service

Battery replacement appointment offered with in a week

Service

The service the car received was exactly as expected. There are facilities for those of us who need to work while we wait. The service was done on time and the car cleaned as well.

Service

Disappointed that if we need a loan car this can mean waiting many weeks to book the car is. Software problems have meant returning the car on a number of occasions

Service

The service advisor was very polite.

Service

Work done on time

Service

Friendly and polite as well as kept me informed. Got the car in quickly etc which was helpful

Service

Work performed on time. Request for car NOT to be washed was complied with.

Service

The whole experience was excellent

Service

Great care. Kept aware of timings, and well looked after

Service

Everything went to plan - no problems expected.

Service

prices on the website for the specified service items was not the same as the actual price paid. Service manager admitted there is a standing discrepancy - not really good enough for the premium paid.

Service

Good job by Luke.

Service

cannot remember any bad experience. have not used dealer for long time. run cars long time out of warranty and use expert BMW independants-cheaper so cannot sensibly rank answer will give a 4 if you let me finish

Service

Job done well

Service

In addition to the scheduled work I thought the car would need a new set of tyres. It did, and Sytner managed to get and fit them all in the same day.

Service

Great timing

Service

My service was completed in the time predicted and with no problems or issues.

Service

Not completely satisfied because car developed a fault, and it could not be rectified in 1 visit to the garage

Service

Good communications and efficient service

Service

I would have been completely satisfied if i had not had to return as the log book had not been completed and the service light had not been reset. Luckily I was only half an hour away.

Service

When I asked to speak to a manager they took my issue seriously after 4 failed attempts to resolve issues with my vehicle and couldn't have been more helpful, going above and beyond to make sure I was kept informed on what they were doing.

Service

Work was Ok, service menage very attentive, but centralised call centre a disaster

Service

The service work was done very well but not having a car collection service is really inconvenient and spoils the otherwise great service

Service

The customer service was excellent. The service on the vehicle itself was also excellent. However, there are some issues that the car appears to have that were not addressed and despite being promised a call back, I was not given one.

Service

a good experience from dropping the car off to collection,met at the door on arrival and even gave us a lift to the town centre whilst we waited to collect the car.

Service

Everyone attentive, polite and welcoming

Service

I was out of the country at the time so it was great that my wife was dropped back and picked up to collect the car

Service

There were a few issues which were all covered under warranty and I was given a courtesy car for a meeting whilst additional repairs were being completed

Service

All staff very knowledgeable and service time maintained for my while you wait choice.

Service

Great customer service and nice waiting area however I did end up waiting longer than I was informed both on the phone and by the team on the day and was not informed at any point that there would be a delay which meant I ended up getting to work lat

Service

Dealership were good, kept to the timings and arranged a lift back to my office at short notice for me. Only downside about the experience was the lack of aircon. I'd just marched 3miles to collect my car on a hot day with a heavy laptop bag.

Service

Problem isolated and fixed quickly. Sean very knowledgeable and helpful.

Service

Ian keeps you informed all the way through the selection to collection process.

Service

they do good job

Service

It was extremely satisfying experience

Service

Car came for first service and carried out promptly

Service

All the little touches were there but the best was being met outside with

Service

Great showroom, friendly, smartly dressed staff, with good teeth.

Service

quick service and complementatry check and valet

Service

This was an accessory, not actually purchased through Sytner but replaced through Sytner who are my closest dealer, I gather the paper trail required after the replacement was tortuous and time consuming.

Service

From the receptionist to the service agent I felt a valued customer and was given every assistance

Service

Excellent except always find radio stations messed about and not as I had them!!

Service

Great dealership

Service

Prompt response to my problem and efficient way it was carried out.

Service

Just a brilliant service from start to finish.

Service

They sorted out the issues that the supplying BMW dealership should of done in the first place, but the doors still rattle

Service

My Contact Wayne in used car sales could not do enough to lead me to the X1 where ease of entry etc for my wife and myself for the coming years was really important My son is a traffic officer in the Met Police where again reliability is the key

Service

Great service from staff, ever since I've had it done though my wheels keep screeching when I pull away. This did not happen previously so bit annoyed. Otherwise it would have been 5 stars

Service

Simone was the key.

Service

Excellent customer service

Service

All good, but waiting times to see a service adviser a bit long. Other customers in similar situation.

Service

Excellent personal service

Service

As above

Service

I will not use this garage again - every-part of the customer journey has been awful - please see above

Service

Great service. Reliable, approachable & friendly

Service

My M3 had a locking issue and was dealt with almost immediately with no fuss and very professorially.

Service

Wes and Mast Technician were great

Service

Should have called me when the car was ready, but didn't

Service

See above comments

Service

Very accommodating - kept up to date

Service

See above.

Service

See above

Service

Helpful and friendly staff.

Service

For the reasons mentioned above

Service

service performed and car well valeted. A little expensive but you get what you pay for.

Service

There had been an error in understanding previously and to help me on this occasion the head of servicing at BMW Sytner arranged for my car to be picked up and returned to my house which was extremely helpful.

Service

the repair of the scratch on my next visit was very poor

Service

service went flawlessly. Nothing to complain about.

Service

Only missing bit was the inspection video.

Service

Poor at timely update as to progress/time vehicle is due to be ready. Doesn't permit enough time to arrange logistics and travel in. And service team didn't have time to valets the car.

Service

everything done on time and while I waited

Service

very satisfied from reception to collection

Service

I got impression garage was more concerned about getting vehicle back to me within their time frame to avoid incurring extra costs. I lost confidence overall in both tring and wycombe. A bad situation made worse.

Service

Withdrawn car collection service on that basis of fast track servicing. 90 min fast track takes 2 1/2 hours!!!

Service

Arrived on day I was booked in to be told that I had been booked in the day before. I was surprised as I had a full business schedule the day before and could not have booked my car in for that date. To be fair the team still managed to sort my car

Service

My service agent Sean Vincent was excellent, helping me to come to this resolution.

Service

Handled my need to change arrangements well, and I liked the touch of a video report from your engineer.

Service

As above.

Service

Made welcome. Paperwork processed quickly. Job done in timely manner.

Service

Eventually you managed to get me the information I required for my breakdown cover. This cost me £99 when it could have been possible in little or no time.

Service

Whilst the customer 'experience' was very impressive, I found the total cost for a two year service to be quite high. Obviously it's important to have the full maintenance and service requirements met exactly.

Service

Everything was perfect including courtesy car

Service

Effortless

Service

The Service Coordinator explained the pricing before the work was done. After the inspection, he contacted me to explain was work was required. I also received a video of the health check. The car was ready on time and was washed and valeted.

Service

When came to collect my car a fault showed onthe screen and I had to leave it at the dealership for 2 days

Service

Staff was friendly quick service.

Service

All good

Service

Unfortunately the

Sales

Straight in took 10-15 minutes and everything explained to me

Sales

Chris Bennett at Sytner High Wycombe was most helpful in finding the car I'd been searching for over a couple of years. He solved any questions promptly and took initiative to make the process as smooth as possible. He even did a fab' secret reveal!

Sales

We couldn't ask for a better person from BMW to help us with the new car. Alex Stanley-Davies is experienced, helpful and listened to all our requests. He has made the whole process very smooth and easy from initial chat to getting the new car.

Sales

good customer service

Sales

Very professionally managed by Alex and Yatin

Sales

Very smooth process. Communication was very good.

Sales

I was supported by Chris Bennett during this process. Chris found me the perfect new car at an excellent price. The initial sale and subsequent handover was very smooth and simple.

Sales

As stated above many mistakes and nothing offered to say sorry.

Sales

Very friendly sales man ..... Chris Bennett he took his time to get the vehicle we wanted..... took his time in a very good explanatory of everything we asked

Sales

Excellent service by Bruno - sytner high Wycombe

Sales

Superb sales service and follow-up

Sales

Completely satisfied. Car purchasing was made effortless by the way Mathew Knott went above and beyond to find my girlfriend and i the perfect car for us. In fact he actually amazed us with the car he was able to find for us!

Sales

The personal attention to me as a customer

Sales

Three members of your staff were involved in the purchase of my car and I can't fault them

Sales

Matt the salesman looked after us very well and it was very stress free

Sales

Easy to arrange test drive; very helpful sales person; good price

Sales

The sales staff were always very knowledgeable, helpful and efficient.

Sales

great service good price nice coffee but you need some chocolates as well

Sales

Rupert was outstanding

Sales

Chris really looked after us and made the experience of buying our X1 and collecting it efficient, exciting and special.

Sales

Great service. Hiccup with delivery due to a recall and in no way fault of the centre was communicated and handled well. Chris Bennett Was superb, coming in on his day off to enable delivery and collection of the car.

Sales

Chris looked after me very well. Coffee, biscuits and a lovely handover before the wonderful reveal! Very organised and stress free as it should be.

Sales

Every one most helpful

Sales

Early and well presented. Great handover experience.

Sales

Was handled very professionally during purchase and delivery of our new car.

Sales

Great service across the board

Sales

Mark Molloy is an excellent salesman and understands our needs and requirements.

Sales

Because I was completely satisfied

Sales

I am most satisfied as I have been looking for about two years for a particular vehicle that was satisfied by Chris Bennett in one meeting and the subsequent experience has been excellent.

Sales

Great service from Alex. Delivery of vehicle nearly a week later than agreed due to failure of delivery contractor, but Alex from Sytner resolved and promised we would not be disadvantaged by the delay.

Sales

The sales manager Ian Jones was excellent and certainly I would deal with him again if I decide to purchase another BMW.

Sales

Excellent customer approach. Mr Malloy was outstanding.

Sales

I went in to purchase a new car, the salesman was very honest and helpful, was able to find a car with the options I was happy with match the best deals on the web, kept me informed right up until collecting 10 days later, overall avery good experien

Sales

Chris took care in searching for and ensuring purchase met my specification. Hand over of car went well.

Sales

Staff were helpful and friendly and provided the required information without prompting.

Sales

Really impressed with the service Alex provided. He kept me up to date and well informed throughout the process.

Sales

Strong sales support. Reliable. Efficient. But patient with our questions etc

Sales

Throughout the process, Mr Bennett made me feel valued as customer. He provided me with the relevant pieces of information that enabled me to make an informed decision and kept me well informed.

Sales

I was not a very easy customer and all was worked out in the end

Sales

I was given time to consider my options and salesman was very helpful