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quick service and complementatry check and valet
This was an accessory, not actually purchased through Sytner but replaced through Sytner who are my closest dealer, I gather the paper trail required after the replacement was tortuous and time consuming.
From the receptionist to the service agent I felt a valued customer and was given every assistance
Excellent except always find radio stations messed about and not as I had them!!
Just a brilliant service from start to finish.
Prompt response to my problem and efficient way it was carried out.
Simone was the key.
They sorted out the issues that the supplying BMW dealership should of done in the first place, but the doors still rattle
Great service from staff, ever since I've had it done though my wheels keep screeching when I pull away. This did not happen previously so bit annoyed. Otherwise it would have been 5 stars
My Contact Wayne in used car sales could not do enough to lead me to the X1 where ease of entry etc for my wife and myself for the coming years was really important My son is a traffic officer in the Met Police where again reliability is the key
Excellent customer service
For the reasons mentioned above
There had been an error in understanding previously and to help me on this occasion the head of servicing at BMW Sytner arranged for my car to be picked up and returned to my house which was extremely helpful.
the repair of the scratch on my next visit was very poor
Excellent personal service
See above comments
service went flawlessly. Nothing to complain about.
Great service. Reliable, approachable & friendly
Wes and Mast Technician were great
I will not use this garage again - every-part of the customer journey has been awful - please see above
service performed and car well valeted. A little expensive but you get what you pay for.
Should have called me when the car was ready, but didn't
My M3 had a locking issue and was dealt with almost immediately with no fuss and very professorially.
Very accommodating - kept up to date
Helpful and friendly staff.
All good, but waiting times to see a service adviser a bit long. Other customers in similar situation.
Only missing bit was the inspection video.
Poor at timely update as to progress/time vehicle is due to be ready. Doesn't permit enough time to arrange logistics and travel in. And service team didn't have time to valets the car.
everything done on time and while I waited
I got impression garage was more concerned about getting vehicle back to me within their time frame to avoid incurring extra costs. I lost confidence overall in both tring and wycombe. A bad situation made worse.
Withdrawn car collection service on that basis of fast track servicing. 90 min fast track takes 2 1/2 hours!!!
Arrived on day I was booked in to be told that I had been booked in the day before. I was surprised as I had a full business schedule the day before and could not have booked my car in for that date. To be fair the team still managed to sort my car
Handled my need to change arrangements well, and I liked the touch of a video report from your engineer.
My service agent Sean Vincent was excellent, helping me to come to this resolution.
Made welcome. Paperwork processed quickly. Job done in timely manner.
Whilst the customer 'experience' was very impressive, I found the total cost for a two year service to be quite high. Obviously it's important to have the full maintenance and service requirements met exactly.
Everything was perfect including courtesy car
Eventually you managed to get me the information I required for my breakdown cover. This cost me £99 when it could have been possible in little or no time.
When came to collect my car a fault showed onthe screen and I had to leave it at the dealership for 2 days
The Service Coordinator explained the pricing before the work was done. After the inspection, he contacted me to explain was work was required. I also received a video of the health check. The car was ready on time and was washed and valeted.
Staff was friendly quick service.
Upgrade organised easily through parts department, competitive price, good communication and excellent workmanship.
Generally a high standard. Nice environment and kept informed of progress. Overcharged for MOT however.
Everything worked a spawned and pleasant environment
Never got the video from the service with all the outcomes. Emailed to ask for it but never got a response.
My car is 2 months old and came back from Sytner High Wycombe with swirls and bad paintwork after having a free wash and vacuum.It has been confirmed that it has been through a car wash.I never use a car wash,this is why Sytner always want my cars.
Took slightly longer to fix than anticipated, I think the hold up was with bmw warranty to be fair.
BMW refused to contribute to a bill of £350 for replacing a defective knock sensor on a 5 year old car that had covered 7k miles.
Work completed promptly, pleasant conditions while waiting. Cheaper would always be better!
Service from Wes was brilliant. Workshop and quality of car very poor
Was not impressed when 6 days later when i was away from home my ad Blue at minimum warning light came on having just had the car serviced ! I had to contact my exclusive BMW 7 support team to ask what to do.
Efficiency and kind attention.
Everything ran smoothly - torn leather was fixed and also did my break fluid service.
The cars registered owner is Mr Shed. Sytner unable to explain why they keep referencing Mrs Shed. Turned up on 29 April for 2.15 service, but despite them having confirmed by text they had it in their records as 9.00. Had to rearrange for 9 May.
Disappointing at the time to check the car in and I had to keep chasing for an update
Expensive and cost of tyres exorbitant compared to local tyre merchants
All went well, very smooth process.
I was told a price prior to commencing service. When arrived for service additional costs had been added.
As above. Also the car had been provided with new software as there had been a glitch but I was not told that I would need to bre do Bluetooth and other settings.
The vehicle was supplied with body damage which was repaired quickly and efficiently. Overall the service has been courteous and attentive. However if the vehicle had been properly prepared beforehand none of these comments would have been relevent.
Very efficient service
Rude service, lack of customer service, treat customers differently from ethnic backgrounds
Sorted the issues on the car and made to feel important
I arrived and checked in with reception at 0915. My car was to have a routine service. I was asked to wait. At 0945 I reminded reception that I was still waiting. A hurried rush around and a service consultant was allocated. He apologised.
Went extra mile to be helpful
Because the final cost for a first service was £100 more than advertised on the website.
Prompt service and car came back spotless.
Knowledgeable and kind staff , quick service and great communication
There have been error messages with the car since, and I rang he branch and emailed, but nobody has got back to me.
My 90 minute wait time for a service turned into over 2 hours and the day after a full service I was rung by Sytner to say my MOT was due to expire in 2 weeks. The fact that no one had noticed this at time of service is more than disappointing.
Everything was great apart from access and parking
Several of the issues I asked you to fix were not resolved
Per Taylor has been very kind and helpful with the diagnostic of the issue
Taking light of car problems raised or not listening.
Everything was fine except the fault we saw was not reported in the car's system. So you fixed the problem that was in the system, so far the car is ok but we have not undertaken a longer journey yet .
I thought that the staff were helpful and that they were constructively trying tp put right the shaking experience I had suffered and continue to suffer at the beastly and horrid hands of BMW Carlisle.
Came in for prop shaft, which was done but I want you to check why my car was really nervous at the front, every time you put your foot down it would either veer left or right. I was told the slight inner wear was causing this, and you would not look
Good service but had to wait longer than expected
Nic has dealt with all queries quickly and to my satisfaction.
The video that is normally sent of the vehicle check was not sent.
Very efficient and helpful
Service and bodyshop went way beyond my brief to them and produced a result far exceeding my expectations. Absolutely excellent! Completely separate from my original request, and due to their foresight, I got a new set of wheels at 30% of the cost
John who was dealing with my case was very good polite and informed me every step of the way
The car had to be returned to Sytners to reset computer and to put valve caps on. Also had to be cleaned. Meant I was inconvenienced by not having my car for nearly a day, after having turned up promptly for my appointment and waiting nearly 3hrs.
Service and one warranty issue completed while I waited
Good service, but difficult travel and expensive
Good liaison and prompt, friendly service
Option to service while I wait and fact that my car is returned washed and vacuumed inside and out.
Videos are excellent
Nice to know my BMW is 100% efficient after it,s first year
There was a hiccup with collecting and delivering the car but it was sorted out satisfactorily by one of your staff.
Top class service as always
Very happy that service adviser listened to my particular requirements and dealt with them completely
When I arrived for a 2 hr service I was told the car needed a software update that would take longer. This necessitated either a further visit or more time required to fix it. I opted for the latter and had to get a cab home to await the completion
BMW High Wycombe has to sort out its customer drop off/parking. Not clever to have to hang around in a tight space waiting for a parking space, especially if you are in a hurry.
All was well with the recent service. However a problem has occurred with the update of the software.
You did what was required this time
Lack of interest in the issues with the car by Sytner BMW 5% discount for online booking not honoured
I was expecting that after every visit the car is vacum externally and internally. In this occasion it was not done internally at all. So bit annoyed really.
I dealt with Sean. What I was particularly impressed by was the level of communication keeping informed on what was going on.
Good customer service in the coffee/ waiting area. My vehicle service assistant was professional and polite.
Very good service, careful and courteous service. You feel there is a real interest in your car and getting it right
Nothing was never too muck
All done quickly and well
Great service from start to finish
service is ok, but long waiting times
Comfortable waiting area. Hot drink. Access to clean facilities. Helpful video of the inspection
Prompt service thorough explanation of what was done
As above which gives confidence in work carried out
Service was excellent. Plus, they wash the car AND offer rides back home as well as to collect me on the day that the car is ready.
Good all round service
Booked a usb map update and it was F.O.C, had email to confirm this but service desk person refused to carry out this as there was a charge. As I had proof I felt it should have been honoured under the sale of goods act.
I think the problem is solved, but I still have a slight residual concern. And the engineer in me is still a little uncomfortable with the symptoms I experienced not really corresponding with the solution!
Not what I expect from BMW...in fairness they were very accommodating when I turned up Monday morning and took the car in to repair my computer. I collected it later that day and on my journey home realised it was still not working.
you did what you promised
The fault was fixed quickly and I was kept to up to date.
Had issues getting a quote for the work
Mot and service estimated at 90 minutes but had to wait 3 hours
I don't like the waiting appointment option and that was all I was offered
attention to detail
Courtesy car good, and everything straightfoward.
Cost quoted for a new tyre and also said leak detected in gear box but no idea of cost to fix, would have liked to get all done there but not cost effective
Now just the same as any other dealership
The only time when my service experience has become truly energised was when I made a complaint about a safety related mistake made by the dealer. Then the organisation sprang into action.
Completed the work required on time.
The service itself was okay but the issues around specific problems was not. Also when I got my car back all the settings has been changed and I was told it was up to me to put them back as I wanted. This was far more of a nuisance than I had envisag
You can speak to someone on the phone without endless waiting and ringing back. Their facilities are excellent with good waiting areas, coffee and wifi. They're easy to get to. Professional, helpful.
Kept informed throughout. Good support from BMW on air conditioning issue
Efficiently organised, nice clean professional premises. The person who dealt with me was very friendly and professional
When the product does not deliver what you expect, the attention is excellent
Faulty tyre should be replaced free of charge.
Problem solved, new rear screen replaced and everything checked
everything done very efficiently other than your online booking system doesn't talk to your call centre leading to annoying calls.
Everything was as expected/promised.
Once I got the car in I had to constantly chase the team to get it back - this was stressful and unnecessary given that I (like most of your customers I'm sure) work long hours and need my car to work! Little effort was made to accommodate me.
It all went smoothly
Excellent service. Thank you.
On time and reasonable value
Would have been completely satisfied if I hadn't had to wait 15 mins to book my car in. Also promised a call back by end of day to let me know what progress had been made but no call received.
Friendly staff, good knowledge of the product
could not fault it
Mark Molloy is an excellent salesman and understands our needs and requirements.
Because I was completely satisfied
Great service from Alex. Delivery of vehicle nearly a week later than agreed due to failure of delivery contractor, but Alex from Sytner resolved and promised we would not be disadvantaged by the delay.
The sales manager Ian Jones was excellent and certainly I would deal with him again if I decide to purchase another BMW.
I am most satisfied as I have been looking for about two years for a particular vehicle that was satisfied by Chris Bennett in one meeting and the subsequent experience has been excellent.
Excellent customer approach. Mr Malloy was outstanding.
I went in to purchase a new car, the salesman was very honest and helpful, was able to find a car with the options I was happy with match the best deals on the web, kept me informed right up until collecting 10 days later, overall avery good experien
Chris took care in searching for and ensuring purchase met my specification. Hand over of car went well.
Staff were helpful and friendly and provided the required information without prompting.
Strong sales support. Reliable. Efficient. But patient with our questions etc
Throughout the process, Mr Bennett made me feel valued as customer. He provided me with the relevant pieces of information that enabled me to make an informed decision and kept me well informed.
I was not a very easy customer and all was worked out in the end
I was given time to consider my options and salesman was very helpful
Our sale rep Ian Jones was good to deal with and stayed on our case to get the car we wanted
Completely satisfied - largely to do with the man behind the sale, Mark Malloy. Yes the product is great, but it's German engineering, it's going to be. The experience was made solely from the person who sells it.
Sytner High Wycombe site is excellent and well run and all members of staff were courteous without any sales pressure. Irfan Khan assisted throughout vehicle selection, buying & delivery and we feel he is a great asset to BMW sales team.
I absolutely love my car!! I cannot begin to thank you all.
Purchase process was very good as always. However we had two small marks on the car which are currently being rectified. This is the second time we have had an issue with knocks to a new car prior to delivery
Great efficient service from Mark
The sales adviser's total commitment to making sure that the car we wanted to purchase was the correct vehicle to fit the particular mobility scooter we wanted was amazing. He went the extra mile by bringing a similar car to the the Mobility shop.
Overall a great experience.
The salesperson who sold me the car was courteous and non pushy allowing me time to reach the right decision.
Good salesman . Delivery time met expectation
service and IAN JONES
The sales personnel were very helpful and hospitable throughout the entire process. They were thorough and efficient.
Luca Marzuoli is a courteous and professional sales executive and ensured we were happy on the day including the preparation of a warranty claim for some minor issues. Also "Irfan" went through an extremely comprehensive review of the cars features.
Promptly ordered and delivered on time. Kept up to date with progress. Staff very accessible particularly Ian Jones
No problems everything went well cars great.
Terrific sales man, very attentive and efficient.
Chris Bennet did a great job from organising the test drive to securing the right car. The purchase was very simple and stress free.
Good communication and an evident desire to look after us . Excellent preparation of the car .
Francesca seemed to do a lot behind the scenes for me to get us to a point where we could do a deal both parties were happy with. She even went an picked my car up personally so I could test drive it before the purchase was finalised.
The whole process from start to finish was explained in a easy way and they made sure I was happy with all the information that was given to me.
From start to finish was treated with courtesy - respect and humour - always necessary no matter how much money is being spent !!!
I was very happy with the service I received. Unfortunately there was minor damage to the car which needs to be rectified
Got exactly what I wanted as was kept updated all along
Highly knowledgable and efficient sales team