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ABOUT Sytner High Wycombe.

Find out more about what we and our team get up to.

Explore the Retail Centre

Meet the team

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Andy Clements

Head of Business

Nick Williams

New Car Sales Manager

Sarah Neptune

Corporate Sales Manager

Lorna Muir

Financial Controller

Alun Clarke

Service Manager

Ben Lear

General Sales Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Visit was as promised for a service, time in line with estimated when booking. Kept informed of progress as I waited at the centre

Service

Efficient.

Service

Kept me updated on the delay of a part requiring installation Accommodated me to have the part installed as soon as it arrived and also were able to provide the MOT on the day Roger did a good job

Service

Fantastic work and brilliant to deal with.

Service

Neil in the service department kept me fully updated and his customer service was excellent, please pass on the appreciation, thank you

Service

Very accommodating to my needs and requests

Service

I don't really feel anything further could have been done.

Service

Dealt with same day

Service

The service was very good from start to finish. Roger was helpful & took the trouble to come out to the car afterwards to check my windscreen. Exactly what one hopes for.

Service

Very friendly and professional service

Service

My issues are always well handled and addressed promptly by Sytner High Wycombe.

Service

Was able to have service done whilst waiting in a comfortable and clean area with tea and coffee making facilities

Service

Because the service was very efficient

Service

They have looked after my cars for several years and I always been completely satisfied with the service given

Service

Excellent service provided by Sytner BMW and by the service team in particular

Service

Happy with the outcome of my visit.

Service

All done quickly and efficiently.

Service

Really good service

Service

Carried out the repair and even washed my car! Bonus!

Service

I was impressed by the standard of customer care that I received from John Feliciano (Mini Service) and Ben (Technician) at Sytner High Wycombe.

Service

Roger my service consultant was efficient and kept me updated through out the day

Service

Did the job asked efficiently and with politeness.

Service

They did their usual thorough job.

Service

No fuss & professional

Service

Friendly staff, professional service, clean facilities, tea & coffee available.

Service

As mentioned above, the customer service is always excellent at High Wycombe Sytner BMW.

Service

Greeting and welcome good

Service

Quick and efficient.

Service

Had to have a tyre changed due to a puncture and had problems with the wheel balancing. Sorted very quickly for me great service.

Service

The level of customer service I received from Sytner High Wycombe was truly first class. The whole experience from making the booking to bringing the vehicle in and having the service completed was very easy and a truly painless experience.

Service

Very confident with all the staff. Very efficient

Service

Michael mccashay can on service and workshop engineer we're excellent

Service

Entirely satisfactory

Service

Very easy to book in and Sean kept me up dated throughout the process.

Service

Very efficient at dealing with the recall. I went with my children and the car was repaired quickly. A kind employee also advised me that I might like to go to the local park and have me directions to it.

Service

Helpful and generally very attentive team at the service department.

Service

kept advised of progress

Service

Excellent customer service end-to-end. I was informed and kept up0to-date with the progress and work was done as per tentative timelines. The car was washed and ready to be collected within the time I was told.

Service

Professional

Service

Work done quickly. Kept informed of progress.

Service

Staff kept me informed all the way from dropping the car off to picking the car up

Service

Friendly staff with a good attitude.

Service

The service experience ran smoothly, the workers had clearly stated the work that took place on our SUV. It was clear and the video was delightful to see what work had happened to our SUV.

Service

No faults with the service given at all.keep up the good work.

Service

The whole end to end process was straightforward and professional

Service

Always easy to organise a visit & great staff

Service

Quick and efficient

Service

The garage came to my rescue late on a Saturday evening. The driver of the breakdown vehicle was friendly and professional. They delivered the car back to my home on the Monday. They even dealt with the return of the vehicle I had been loaned. All ve

Service

Completely satisfied

Service

Very friendly and helpful staff excellent service good to see

Service

It was fine . Everything as it should be

Service

You did what you said you would

Service

Hassle free and no issues

Service

On time and respectful service

Service

Your staff were kind, courteous and helpful. They went above and beyond in every possible way, providing me with a very positive experience.

Service

Sytner High Wycombe always treat me well when I take my car to them. The Staff are respectful and knowledgeable at all times!

Service

Great service and staff.

Service

Helpful man, explained everything, no waiting to see him

Service

Friendly professional service .Clean environment

Service

Very efficient

Service

Very satisfied and peace of mind having work done as i knew we was traveling to Cornwall Roger was also very helpful

Service

Your Salesman Chris was very informative and helpful.

Service

Booking in very simple and kept up to date with the progress.

Service

Extremely polite and obliging staff, very quick service, and always do the job.

Service

I needed the car to be returned to me rather urgently, but the garage were very helpful and managed to get the car back to me on time.

Service

Again excellent service from roger davidson

Service

They have done their best and provided me with hire/courtesy cars and kept me informed

Service

Repair was effected quickly and in line with stated time.

Service

Completely satisfied.

Service

Everything was done on time and efficiently

Service

Service was booked, reminded and given as indicated. Process was easy and professional Allowed to wait for work to be completed in a comfortable and safe area

Service

Roger in service was very attentive and helpful.

Service

All requests carried out to the letter. Many competitor-brands would have carried out further repairs regardless & bumped up the bill. SytnerWycombe just warn you that a certain part is wearing & in 6-12 months will need replacing. Honesty.

Service

Work required done in quick time

Service

All work done as expected

Service

Excellent customer service, good, clean, smart environment with good facilities, if waiting. Very courteous staff.

Service

Good professional service.

Service

Everything completed within agreed timings with car delivered back cleaned throughout.

Service

Always recieved great service.

Service

A professional service. You do not feel you are being ripped off with unnecessary work.

Service

Excellent service as usual.

Service

They did the job on time

Service

I was able to wait while the service was carried out and I had a video report of my car with any points of concern reported to me

Service

Straightforward and efficient

Service

Courteous and professional people, open and honest responses. Service manager was knowledgeable. Smart, clean premises. Plenty of space for cars - no risk of scrapes.

Service

The way i was treated and the service i received was excellent.

Service

Able to solve problem

Service

Just easy experience

Service

Service reception was very efficient and my car was ready on time as I was waiting for it. They even did the wash/vac in advance so it would be ready. Service manager who looked after me was very helpful and friendly.

Service

Efficient, effective, friendly, good value

Service

Got what came for and got complementary car wash as well!

Service

On time, swift, everything as advised and expected.

Service

I have always had a very satisfactory experience there.

Service

Explained very well on what's to be done and kept me informed

Service

Really great customer service with straight answers to questions I've asked. All the people I interacted with appeared to enjoy their jobs which certainly came across.

Service

The car was taken to Sytner High Wycombe under a recall and the whole process was handled efficiently. The staff were polite and helpful, the work was dealt with promptly, including a visual examination of the car plus video of observations noted.

Service

Excellent service with a nice clean car at the end

Service

Great team, very understanding

Service

Job was done well by qualified technicians and I was informed along the way of the timeline

Service

polite staff.

Service

John in the service dept. went above and beyond - thank you!

Service

excellent respectful customer service and well organized.

Service

Fully informed about progress of the repair of the vehicle.

Service

Customer service is exceptional, Anastasia could not have done any more, warm, friendly, professional and extolled Sytner BMW as well as could be expected of anyone

Service

Always good service!

Service

The whole process was very smooth and professional with updates throughout the day. I especially liked the video that was made showing me the parts of my vehicle that may need attention in the future. Great way of helping me budget for future work.

Service

Roger was very polite and helpful, and I was very satisfied with my overall experience during my time on-site.

Service

Found staff helpful Waiting area Covid friendly

Service

Everyone always polite, helpful and cheerful. Very professional.

Service

Checking in was quick and painless, the person I spoke to, John I think?, was friendly and wasn't pushy. Gave good advice, seemed honest and genuine & trustworthy. I really liked being sent a video from the mechanics going around the car too.

Service

Everything went to plan and I am now enjoying the electric driving experience.

Sales

brand, dealer and experience, all perfect

Sales

Alex Stanley Davies is a really good salesman. Takes an interest in the customer, not just the sale.

Sales

We had fantastic service from start to finish from Rupert Hartley.

Sales

Professional and friendly

Sales

We were kept up to date throughout the process, the dealership matched an offer we had elsewhere so it was a no brainer to buy.

Sales

Very professional and personalised service, no pressure and transparent from the start. Thanks Rupert Hartly (sales) - very knowledgable and enthusiastic about BMW, great attention to detail, made us feel comfortable and confident in the purchase.

Sales

Sytner High Wycombe and in particular Chris Bennett (sales) and Darren Bodilly (finance) were courteous and efficient. Chris went over and beyond to keep me updated regarding the delivery as he knew time was critical for me and my family.

Sales

In all aspects of the initial approach, and subsequent conversations I was impressed by Nick Levison's personable and professional manner and he answered all my questions clearly and in detail. The collection of the car was also excellent.

Sales

Always professional & very helpful staff

Sales

Very professional staff ??

Sales

The dealer met me at the station ,went through all my options clearly , helped me get the best deal and made me feel at ease throughout

Sales

Ian talked me through everything. Made sure I was confident and comfortable with my choice. I never felt rushed or that anything was too much

Sales

Very professional experience

Sales

Ian and the team were very helpful and transparent throughout the whole process and provided a strong deal and lead time particularly in the context of current market challenges

Sales

Dealing with them was a pleasure.

Sales

From the first meeting with Chris Bennett, the Executive car salesman , to the key presentation, his service was very professional & very polite.

Sales

Excellent service from Bruno Piney at Sytner High Wycome. He was very knowledgeable and helpful and clearly prepared to spend a lot of time explaining the cars features.

Sales

Completely satisfied with the service provided by the sales and finance team.

Sales

It's a beautiful car and was very easy to purchase! I got all the help needed

Sales

Everything went very smoothly

Sales

Very friendly advise and clear communication from Sales and Finance

Sales

From start to finish, the service from Rupert at Sytner was fantastic. It is not the norm for car buying to necessarily be enjoyable- but the whole experience was really enjoyable. Literally felt like no effort and I ended up with a brilliant car.

Sales

Excellent customer service from beginning till end The way my car was showed to me before It was picked up it's just to emotion

Sales

Really happy, always kept up to date on progress. Got exactly what we wanted. Alex was super helpful.

Sales

Felt like a valued customer from start to finish. Wish I had made the change sooner to BMW

Sales

Excellent service

Sales

The car was in excellent condition. I had a problem with the sat nav and Rupert came to my house same morning, got it sorted at the service centre and returned my car in the evening. I think that this exceptional service and Rupert is a friendly guy.

Sales

1st class service from start to finish; very high level of customer care; best ever purchase experience that I have had from a premium dealership.

Sales

Chris was fantastic. Informative, friendly, helpful . The best salesman/ experience I've had buying a car .

Sales

All aspects of purchase of new car were excellent.