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ABOUT Sytner High Wycombe.

Find out more about what we and our team get up to.

Explore the Retail Centre

Meet the team

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Steven Richards

Head of Business

Lorna Muir

Financial Controller

Nick Williams

New Car Sales Manager

Daniel Lingwood

Used Car Sales Manager

Jeremy Page

Used Car Sales Controller

Ryan Price

Business Manager

Alun Clarke

Service Manager

Doug Smith

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Easy drop off and collection, friendly service advisor.

Service

Service appt on time Communicated when complete

Service

Great customer service. Friendly and efficient.

Service

I couldn't have asked for anything different.

Service

First time customer at this location. Very impressed all round.

Service

Because everything was professional

Service

Despite the COVID challenges, it was still possible to get the work done whilst waiting and feeling safe.

Service

Excellent customer focus. Excellent communication. Efficient.

Service

Fixed the issue under warranty and also let me know of recall on my car that I wasn't aware of. All sorted rapidly.

Service

staff ok and helpful

Service

From arrival and being met on the steps, being looked after by Roger, to picking up my car and leaving the service was perfect.

Service

Excellent service, excellent staff.

Service

Helpful Nice video Kate Westfield recognised my needs and arranged for a vehicle swap at my place of work BMW very kindly leant me a car

Service

They sorted out my warranty claim with minimal fuss.

Service

good customer interaction

Service

Efficiency is good.

Service

Excellent service

Service

I had booked a MOT & End of Warranty check online and then had a phone conversation to add the service requirement later on. This was done efficiently and Roger who dealt with me was very helpful and ensured everything was satisfactory on completion

Service

All round amazing experience from start to finish

Service

A very tidy and clean dealership at Sytner BMW High Wycombe. I feel comfortable in this dealership who are always helpful and committed to the job

Service

Very efficient service if a bit pricey. But well worth it.

Service

Excellent service and attention to detail

Service

quick and professional

Service

Very efficient and did exactly what they promised

Service

Nothing to be dissatisfied about !

Service

All was done in a very timely manner

Service

Resolved my issue and in a reasonable time

Service

Very good servicing practice for client info

Service

Work completed quickly

Service

Roger has been very helpful and professional throughout. John also was very polite and helpful.

Service

Usual good service - friendly staff

Service

My experience has always been very positive with the servicing department as well as the body shop. All of the work carried out has been to the highest of standards with no unexpected additional costs.

Service

I was met on arrival and dealt with without delay and it was the same when I picked up my car. pleasant staff and efficient service.

Service

The car was serviced in the time expected and all was completed satisfactorily.

Service

Excellent. I have just had the exact opposite experience at VW H Wycombe. It makes you appreciate BMW H Wycombe.

Service

They kept me well informed and didn't try to upsell service to me on my car.

Service

You feel the whole team effort, even from 2 metres away

Service

Very satisfied - excellent customer service

Service

Good service, fast, felt secure the way the centre is set up

Service

Everything went to plan. Happy with the service.

Service

Enjoyed my time there as always.

Service

Great customer service from start to finish. Thank you and keep up the great work

Service

Always professional service

Service

. The help and professionalism provided by Simone Jung with the arrangements for the service and Sean Vincent throughout the process on the day was excellent. Also Covid safety arrangements at High Wycombe are of the highest standard.

Service

Everything went as agreed when I made the service booking

Service

Knowledgeable and kept me up to date with the progress of the service they carried out on my vehicle whilst feeling safe with the covid measures they have put in place

Service

The service by the members of staff I dealt with during my visit, was exceptional. They were very welcoming and communicative.

Service

MOT done well good covid prevention measures in place

Service

Simply that it has been set up and undertaken without delay or problems.

Service

they were punctual and and very informative

Service

At this confusing and stressful period of time I didn't really relish the thought of bringing the car in. However when I entered the Showroom I was greeted with a very calm and pleasant atmosphere. To be commended.

Service

Very efficient service, with everything explained

Service

The whole process was efficiently handled and I was able to wait whilst the MOT and basic service were carried out. The staff are always friendly, courteous and professional.

Service

The service team genuinely wanted to ensure we had a good customer experience. Also work completed to a high standard.

Service

I'd like to commend Per and the team as they were very helpful and kept me informed throughout the process.

Service

Despite the current issues - the whole process was easy and straightforward - from booking in to paying and departing.

Service

Roger was a stand out agent and delivered a stand out service

Service

Manager was excellent and informative

Service

Polite fast efficient service. Service was good value also did not to try and sell loads

Service

Efficient and I like the video sent of the car health check

Service

Kept updated on developments

Service

Professional, courteous and reliable.

Service

Speed and efficiency when booking car in for service repairs

Service

Car was checked over promptly. Service manager pointed out everything that I would like to know

Service

As I said excellent customer service. Everyone is polite and very efficient. Regarding my car - job done. Video to look at too

Service

Sean Vincent was particularly helpful in this experience despite a couple of challenges he was able to resolve them promptly and professionally.

Service

Friendly, helpful.

Service

All problems noted and dealt with. Courteous and well organised

Service

very efficent adn professinal

Service

Still no contact from dealer re cause of amplifier fault (2 failures in 2 years) despite a promise that they would investigate via BMW- now concerened that it may fail again after the end of my warranty period next year. Expected better from BMW

Service

Great job under these times at the moment. Felt safe and clear. Very costly

Service

Roger was very efficient and friendly throughout. I appreciated the courtesy call the day before, reminding me of the appointment.

Service

Everything was seemless

Service

The High Wycombe team are lovely, friendly, efficient and professional.

Service

The car was given a visual inspection and also the service requirement fullfilled

Service

perfect

Service

The lady looking after me was very attentive and helpful. I felt looked after and although the problem with the car was minor everything was very professional.

Service

Good service , knowledgeable staff and enthusiastic about the brand! Makes me want to get a new 550i!

Service

Fast and Safe

Service

Friendly customer service

Service

Always so polite and efficient

Service

I felt comfortable with the Covid-secure arrangements while I was waiting for the service to be completed. As always a professional service.

Service

East to book, find and work while I waited.

Service

Pleasant interaction with service assistant, informed when car was ready, and work was done to satisfaction.

Service

great service all round

Service

Always very quick and effective in dealing with service actions. Minimal waiting and discussions and good focus on 'getting on with the job'.

Service

Service carried out quickly and efficiently, no issues, so happy.

Service

I am usually very impressed by the service and attention to detail from Sytners High Wycombe and this time was no exception.

Service

Per is an asset to the company and work tirelessly to give good service.

Service

Roger was excellent

Service

Declan was brilliant and kept in contact with me throughout the day which I was grateful for as I needed my car back quickly due to needing it for work. 5 stars to Declan!

Service

Excellent service. Staff went the extra mile.

Service

Very professional service.

Service

Excellent service and care taken by the service engineer

Service

Sytner BMW High Wycombe provided excellent customer excellent customer service during my visit which I could not fault, they go the extra mile to satisfy their customers

Service

Good knowledgeable service. Luke.....11/10!

Service

done quickly and efficiently as detailed by Sytner

Service

Everything was done to time

Service

Good facilities, good check in for service

Service

The professionally had a look at the issue and were able to fix it within the time frame they said

Service

Work completed as agreed. Helpful staff and well organised for CV19.

Service

Service advisors are very good (Per and Roger)

Service

Work done efficiently in difficult Covid circumstances

Service

Excellent service especially Sean who went out of his way to offer a great service

Service

I have used this branch many times and always receive good service. Even with COVID the facilities are spacious (and clean) and it is always easy for me to sit and work while I wait.

Service

Friendly team, they go a little further just to be familiar and helpful

Service

There was nothing to complain about apart from that due to Corona the car was not cleaned which of course is outside of your control.

Service

Still a very smooth process even with all the new safety measures.

Service

Why no valet?

Service

I asked the price of the service and I was quoted £400 before the day. On the day I was quoted £700. So this difference was upsetting.

Service

Because all went smoothly.

Service

A very professional attitude from all members of staff.

Service

Given the circumstances of COVID, they dealt with the situation very well.

Sales

Bought the car without any issue

Sales

Despite delays in car manufacture and delivery staff were helpful and accommodating

Sales

The staff at Sytner High Wycombe and especially Alex Stanley-Davies, were always very efficient and helpful.

Sales

Bruno Pinney was particularly helpful and responsive to my needs, kept in touch with me during every step of the delivery process and was particularly helpful during handover of my new car.

Sales

Excellent service - a particular thank you to Mark Molloy and Sean Vincent for their assistance.

Sales

efficient friendly sevice good communication throughout

Sales

Everything was smooth and quick

Sales

Always friendly and professional

Sales

Very high level of service provided by the salesperson.

Sales

Although my second BMW this is the first time I have used Sytner High Wycombe. The whole process has been pleasant and without stress and the sales person, Ian Jones, was interested and involved throughout the process

Sales

Very fast

Sales

Again felt I got a good deal. Also was very nice of Mark to allow me to sit in the delivery bay after the hand over to sort out connecting my phone, setting up the car so it was comfortable for me.

Sales

Very smooth process, from ordering, through to collection. Alex even came in on his day off to hand over my car.

Sales

.very efficiently handled by Alex

Sales

Dealt with in a professional manner.

Sales

Ordering car was very easy, delivered on time. Help throughout the whole process.

Sales

... during the 4 week delay, it seemed there was little information available to my BMW sales contact about the cause of the delay or an accurate estimate of a revised delivery date. This nearly caused me to cancel my order.

Sales

Chris Bennett went out of his way to answer queries and keep me updated on the status of the vehicle after order. Chris also accommodated a change in time on the day of pick up of the vehicle due to my work commitments which I was very grateful for.

Sales

The sales person who assisted me with the initial query till the delivery is well experienced and knows what he is selling. Great approach and ready to help with any concerns i had. ALEX Stanley DAVIS deserves to be nominated for best sales person.

Sales

Thoughtful relaxed informed salesmanship

Sales

Everything was smooth and took minimum amount of time from me.

Sales

All done as expected and I was informed of progress at the right time. Handover was smooth.

Sales

As always great customer service from Sytner High Wycombe. The purchase of my new car was easy from initial contact through to collection of the car. A pleasure to do business with Ian Jones @ Sytner.

Sales

Everything happened when it should - was kept informed all the way through

Sales

Very quick and professional

Sales

Had to redo all the paperwork In spite of having done it all online. Last minute queries and mistakes in the figures. Having to wait over 3 weeks for the returned car to be collected Limited explanation of the cars onboard features

Sales

As above, plus the ordered car was delivered to the centre quite quickly and I had possession of the car a week after the test drive.

Sales

Despite the Covid regulations, the service was brilliant and everything went through easy. This was my third time buying a brand new car, my first with BMW. After the service I received, this was by far the best! Well done to Chris B too!

Sales

No problems encountered.

Sales

Ian Jones is a great guy - listened to our requirements - and brought us well selected number of options