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The work was done quite quickly
The engineer is professional. He could give me useful advices.
Very satisfied with the complete experience the young lady who dealt with me was very professional and kept me informed about everthing that was happening to my car plus everything was very covid compliant couldn't ask for anymore.
Just kept working to help and find the problem and resolve it.
I respect professionalism . It indicates shared values and good training .
Very comprehensive support provided by the dealership, especially Sean Vincent (my nominated Service contact) and Alun Clarke (Service Manager). The COVID-19 precautions in place at the garage were also very well organised and thorough.
Always take my cars here and make the journey over past my local BMW centre as I trust Sytner High Wycombe with my vehicle.
Can not fault the staff and their helpfulness.
Everyone knows what they are doing, it works like a well oiled machine. Can't fault it.
Superb organisation, felt safe throughout the experience
See my answer to Number One.
Very efficient service, collected car, kept us informed, and brought car back in good time too. Lovely professional people to deal with.
kept me updated regarding my vehicle
This is the second time I have been serviced by Sean and again he was very helpful doing what was access in a friendly professional way
Really good service. Kept me up to date throughout the process
Absolutely nothing to be dissatisfied with.
Everything wasdone quickly and efficiently andI was told as soon the car was ready for collection
Great Customer Service
No unresolved issues
Good customer service
Luke and the service technicians have strived to sort the fault's with the the vehicle.
Efficient, kept me informed, video emailed showing car details
Great service from Sean Vincent.
Job done, so okay.
Sean Vincent and his team were excellent
The Team are always available, and "on the ball". The Covid management is excellent.
The filter housing repair being down as a gesture of goodwill and the advice around extended warranty was greatly appreciated. However I'd point out that my previous experience was similar also. Very good
The whole Service/MOT service was carried out well. Advice about replacing the battery and on battery chargers was good
Always happy with Sytner service High Wycombe
Work done very efficiently.
Everything done on time.
good follow up. they remember important details
reliable and fast service
Good customer care and friendly was in and out in no time at all as I hate waiting around so yes very happy with the service provided as of what world we are living in at the moment Rogger and Kate were fantastic ????
The MOT was completed. I received the video description of what was done.
All happened Covid safe and on time.
Very slick service
As always - was extremely impressed with the covid secure measures implemented at the dealership.
Staff went the extra mile to ensure the problem was fixed properly and with the least inconvenience to me
Nick Levison and Anastasia Date were amazing - so helpful and gave me good advice. Please can you ensure Nick and Anastasia receive recognition.
The rules of COVID were followed
Work completed promptly within advised timescale. Received phone call on completion of work.
It was done in time and on time.
John Feliciano, as always, ever polite, helpful and competent
All good, friendly, attentive, keep us in the picture
Every thing was completed in the time scale that I told
completely satisfied with the service
Staff recognised me as a regular customer. (My) regular guy had been assigned to different duties but he made time to say hello and ensure that all was well.
The work was carried out as requested and car received a video health check
Always happy with Sytner High Wycombe
environment was clean, process was simple, people guided me next steps
Under COVID conditions- still excellent
Diagnosed the fault quickly and was even offered a car to try for the day rather than wait.
Excellent - my car was serviced in double quick time while I waited
Always first class in service and sales
Very efficient and professional service. But the most important thing is the communication, which we really appreciate.
Can rely on BMW to do the job properly and within the stated times.
Issue sorted quickly and professionally
Sean Vincent dealt with my booking swiftly and kept me informed throughout. Very happy with his customer service.
Efficient customer service and effective COVID-19 measures in place.
I was told the work would be done while I waited and it was completed quicker than expected
They could t have done more
Quick in quick, quick out, polite, good feedback.
Helpful staff, COVID protection
Just spot on for me
Everything went smoothly and on time.
Colleagues at Sytner where very helpfull.
Usual high level of customer service and attention and good value for money.
Mark Malloy was very responsive and addressed all my concerns. Process was very smooth considering pandemic situation
Rupee did everything he could to make the virtual purchase easy and enjoyable.
Very professional service by Bruno
In the current situation the sales rep (Mark Molloy) did a great job of the handover. It's a shame it wasn't the full "dealer experience" but understandable in the circumstances.
Everything went smoothly Felt safe during my visit to the BMW centre
Polite l, efficient, friendly. Always called back when required and answered all my questions. Detailed handover despite the restrictions.
The sales people were excellent
The dealer did everything they could under current circumstances to make our visit as enjoyable as possible
Very satisfied, easy to communicate, sign and hand over documents. No nonsense approach to sales and a great offer was provided. Only thing to add would be that handover and demo of vehicle was very quick due to COVID distancing restrictions etc.
Very helpful and informative and the whole transaction was easy.
Very satisfied with the experience. The handover was very smooth and both Mark and Alex did a fantastic job.
Staff were very helpful and friendly. Everything was made very straightforward and pleasant even during this pandemic and lockdown.
Process was very smooth, especially during the difficult Covid pandemic restrictions.
Sytner High Wycombe were always very accommodating. When I picked up my car we were under tier 4 restrictions but I was able to sit in the car and wait while signing all the documents.
All went to plan without any hitches.
Very professional in difficult times Well handled by Ian
well informed and organised and very helpful
The salesman and people I was dealing with were all proactive and helpful. Even with Tier 4 covid restrictions being introduced before collection.
Chris Bennett went over and above to ensure that I was completely satisfied
I wqas given a date and the car was ready just before , They managed to keep the car safe as I was in hospital and unable to collect
Given Covid restrictions process was very efficient
Everything possible was done to help us cope with COVID restrictions in the showroom and the collection of the new car. We were kept well informed about the progress of the order then the arrival of the vehicle.
i can alway trust ian to give me good quality information on my car
Excellent process throughout and handover was quick and simple.
Chris and the team were exceptional. Can't fault the customer experience
They spent the time and effort to ensure that we got the right car at a realistic price
Efficient service, especially in challenging operational year. Vehicle with our requirements found quickly despite us changing target vehicle during process
Went the extra mile in the specifications process and delivery process
Great service under the circumstances all paperwork options for my finance was online and collecting my new vehicle was worth the wait. Straight forward and safe handover process