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ABOUT Sytner High Wycombe.

Find out more about what we and our team get up to.

Explore the Retail Centre

Meet the team

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Andy Clements

Head of Business

Nick Williams

New Car Sales Manager

Sarah Neptune

Corporate Sales Manager

Lorna Muir

Financial Controller

Alun Clarke

Service Manager

Ben Lear

General Sales Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everything was done on time and efficiently

Service

Roger in service was very attentive and helpful.

Service

All requests carried out to the letter. Many competitor-brands would have carried out further repairs regardless & bumped up the bill. SytnerWycombe just warn you that a certain part is wearing & in 6-12 months will need replacing. Honesty.

Service

Work required done in quick time

Service

Always recieved great service.

Service

Courteous and professional people, open and honest responses. Service manager was knowledgeable. Smart, clean premises. Plenty of space for cars - no risk of scrapes.

Service

Excellent service as usual.

Service

Everything completed within agreed timings with car delivered back cleaned throughout.

Service

All work done as expected

Service

Excellent customer service, good, clean, smart environment with good facilities, if waiting. Very courteous staff.

Service

Good professional service.

Service

I was able to wait while the service was carried out and I had a video report of my car with any points of concern reported to me

Service

A professional service. You do not feel you are being ripped off with unnecessary work.

Service

Straightforward and efficient

Service

They did the job on time

Service

The way i was treated and the service i received was excellent.

Service

Able to solve problem

Service

Service reception was very efficient and my car was ready on time as I was waiting for it. They even did the wash/vac in advance so it would be ready. Service manager who looked after me was very helpful and friendly.

Service

Just easy experience

Service

Efficient, effective, friendly, good value

Service

Got what came for and got complementary car wash as well!

Service

I have always had a very satisfactory experience there.

Service

On time, swift, everything as advised and expected.

Service

Really great customer service with straight answers to questions I've asked. All the people I interacted with appeared to enjoy their jobs which certainly came across.

Service

Job was done well by qualified technicians and I was informed along the way of the timeline

Service

Great team, very understanding

Service

The car was taken to Sytner High Wycombe under a recall and the whole process was handled efficiently. The staff were polite and helpful, the work was dealt with promptly, including a visual examination of the car plus video of observations noted.

Service

Excellent service with a nice clean car at the end

Service

Explained very well on what's to be done and kept me informed

Service

polite staff.

Service

John in the service dept. went above and beyond - thank you!

Service

Always good service!

Service

excellent respectful customer service and well organized.

Service

Customer service is exceptional, Anastasia could not have done any more, warm, friendly, professional and extolled Sytner BMW as well as could be expected of anyone

Service

Fully informed about progress of the repair of the vehicle.

Service

The whole process was very smooth and professional with updates throughout the day. I especially liked the video that was made showing me the parts of my vehicle that may need attention in the future. Great way of helping me budget for future work.

Service

Roger was very polite and helpful, and I was very satisfied with my overall experience during my time on-site.

Service

Found staff helpful Waiting area Covid friendly

Service

Everyone always polite, helpful and cheerful. Very professional.

Service

Checking in was quick and painless, the person I spoke to, John I think?, was friendly and wasn't pushy. Gave good advice, seemed honest and genuine & trustworthy. I really liked being sent a video from the mechanics going around the car too.

Service

Very good management of the experience. Proactive. Provides solutions and options at a reasonable price.

Service

End of warranty check and MOT done very quickly. And washed car inside and out

Service

Everything covered and found on my first visit.

Service

They were able to adjust the service time to my requirements on the day.

Service

Yes brilliant customer service received by Kate restall

Service

Got my car back in a timely fashion and was kept informed all the way through

Service

Very helpful and attentive service and pleasant to deal with.

Service

Prompt action. Clear communication. Feels trustworthy.

Service

Felt they went over and above expectations

Service

Because I was completely satisfied with the way you kept me informed and explained why certain work needed to be carried out on the car

Service

No problems at all

Service

Although I took the car in for an oil service I found the final condition report extremely comprehensive covering all of the car

Service

Technicians interested very knowledgeable and informed me of every detail.

Service

Best 'new car experience' to date (Chris Bennett being particularly diligent)

Service

Good service so far!

Service

Easy to book, 20% off MOT price was a bonus, wash and vac service resumed, a quick walk in the new car showroom appreciated, overall very good experience.

Service

The service received and wonderful staff at BMW make all the difference.

Service

Best of the best continues to deliver

Service

From arranging the appointment to collecting the car was excellent

Service

Our engineer did a good job and provided a video surveying the car.

Service

Job carried out efficiently

Service

Work completed in a timely manner, good updates and professional and friendly service.

Service

Very good

Service

The service, and the customer service, is good.

Service

I ordered 2 replacement tyres the day before, the staff went over and above to ensure the tyres were replaced at the time of the service , not another day/visit to the garage

Service

Very helpful service staff

Service

Friendly atmosphere and helpful staff

Service

Everything explained well

Service

Process to get car serviced was simple. Price quoted was the price I paid.

Service

Great service, quick and polite. Sorted out the issue.

Service

No problems whatsoever. Very easy, quick and efficient.

Service

Polite and efficient.

Service

Excellent service and did everything you promised and the dealership is always bright and clean with excellent waiting facilities and toilets

Service

I took it in for brake fluid replacement but asked them to look at a clutch judder issue. They waived the diagnostic fee and said that the issue wasn't bad to warrant changing the clutch.

Service

Just an excellent branch. Have used multiple times despite having another franchises service centre in Watford to use. Difference in quality of service is noticeable which is why I drive 25 miles

Service

First class service at time agreed

Service

Did what was needed, didn't do what wasn't, explained what they recommended doing/not doing *and why*, and did it all promptly!

Service

The quality of service was great.

Service

Any problems were identified quickly and rectified.

Service

Friendly, helpful staff

Service

Friendly and efficient service.

Service

Seamless approach to getting my wife's car (BMW1) serviced.

Service

Your inspection took place on time and very quickly

Service

Pleasure to deal with

Service

Great service

Service

I asked for a service and they do a health check - everything was in order and my vehicle passed all checks and did not require a service yet.

Service

I arrived and was met by the person assigned to deal with my car that day. He explained that it would take approximately 2 hours and I opted to wait. I was updated on progress by text and 2 hours later to the minute the car was ready.

Service

Fast and efficient service.

Service

The care, customer satisfaction and technical know how is exemplary.

Service

Quick, efficient and even a free coffee.

Service

I've been dealing with John Seymour in the service department John has helped me out no end with the problem I've had with my car I feel that he has gone the full mile to help me out what a great guy carry on with the good work

Service

Just the whole experience was very good

Service

Great service experience. Felt safe and I was impressed with all the Covid measures.

Service

Very satisfied, Roger kept me up to date on how my car was progressing , Also he organised a car to allow me to get home , when it became apparent my vehicle was awaiting spares , which were coming in overnight. Nothing was to much trouble.

Service

Always go above and beyond to meet customers needs, especially John Feliciano.

Service

Prompt service, on time and to schedule.

Service

The service people and experience is awesome

Service

The video after of the check carried out on the car was also a pleasant surprise.

Service

they did exactly what they were meant to do

Service

Helpful happy staff a pleasant change these days !!

Service

As always I was greeted with a welcoming smile from Neil and served as though I was in a 5 Star establishment. The price was fair and the timing was as advised.

Service

My service adviser roger was very informative and helpful and tried too keep the cost down ,which was appreciated.thankyou Roger.

Service

Very good service provided by the team from the service advisors to the service personnel. Updates on the vehicle while being serviced.

Service

Definitely 4 stars but it was only a service with no outstanding issues - save the fifth star for when the issues are more demanding.

Service

Very professional

Service

Quick and accurate

Service

Great attention give.

Service

Nice experience

Service

Good reception and helpful staff.

Service

No hiccups

Service

All went very well

Service

From start to finish, the service from Rupert at Sytner was fantastic. It is not the norm for car buying to necessarily be enjoyable- but the whole experience was really enjoyable. Literally felt like no effort and I ended up with a brilliant car.

Sales

Really happy, always kept up to date on progress. Got exactly what we wanted. Alex was super helpful.

Sales

Excellent customer service from beginning till end The way my car was showed to me before It was picked up it's just to emotion

Sales

Felt like a valued customer from start to finish. Wish I had made the change sooner to BMW

Sales

Excellent service

Sales

The car was in excellent condition. I had a problem with the sat nav and Rupert came to my house same morning, got it sorted at the service centre and returned my car in the evening. I think that this exceptional service and Rupert is a friendly guy.

Sales

1st class service from start to finish; very high level of customer care; best ever purchase experience that I have had from a premium dealership.

Sales

Chris was fantastic. Informative, friendly, helpful . The best salesman/ experience I've had buying a car .

Sales

All aspects of purchase of new car were excellent.

Sales

I was 100% very satisfied with the whole process of buying my new car from Sytner High Wycombe from start to finish. Chris Bennett was the Sales Executive I was in contact with and he was very friendly and knowledgeable.

Sales

Professional but friendly service and regularly checked to make sure we were entirely happy with the process and progress of our desired car

Sales

Ian and his team were great to work with

Sales

All done as promised and to plan

Sales

On the day of the pick up very professional and made feel special event

Sales

Rupert was attentive to all my needs

Sales

I was completely satisfied from start to finish and kept informed through the whole process. They found me the model that I required, even though it was a little scarce. A video of my new car at the centre was sent to me as I travelled down.How cool!

Sales

Clear advice very accommodating to are needs

Sales

Great experience collecting my car.

Sales

great dealership loved the fact that i could take the demo out for as long as i wanted

Sales

The two Ian's could not have been more helpful

Sales

Assistance from the Sales Exec, Ian Jones of Sytner @ High Wycombe, was informative, supportive and fun from the outset through to delivery. A personal service was provided despite the cumbersome restrictions of the lockdown. Ian Jones excelled.

Sales

Easy transaction & great finance rates

Sales

Did a great job in spite of lockdown challenges

Sales

Chris Bennetts 'Customer Care' ethic was brilliant.