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ABOUT Sytner High Wycombe.

Find out more about what we and our team get up to.

Explore the Retail Centre

Meet the team

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Steven Richards

Head of Business

Lorna Muir

Financial Controller

Nick Williams

New Car Sales Manager

Daniel Lingwood

Used Car Sales Manager

Jeremy Page

Used Car Sales Controller

Ryan Price

Business Manager

Alun Clarke

Service Manager

Doug Smith

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The work was done quite quickly

Service

The engineer is professional. He could give me useful advices.

Service

Very satisfied with the complete experience the young lady who dealt with me was very professional and kept me informed about everthing that was happening to my car plus everything was very covid compliant couldn't ask for anymore.

Service

Just kept working to help and find the problem and resolve it.

Service

I respect professionalism . It indicates shared values and good training .

Service

Very comprehensive support provided by the dealership, especially Sean Vincent (my nominated Service contact) and Alun Clarke (Service Manager). The COVID-19 precautions in place at the garage were also very well organised and thorough.

Service

.

Service

Always take my cars here and make the journey over past my local BMW centre as I trust Sytner High Wycombe with my vehicle.

Service

Can not fault the staff and their helpfulness.

Service

See above

Service

Professional folks

Service

Everyone knows what they are doing, it works like a well oiled machine. Can't fault it.

Service

Superb organisation, felt safe throughout the experience

Service

See my answer to Number One.

Service

Very efficient service, collected car, kept us informed, and brought car back in good time too. Lovely professional people to deal with.

Service

kept me updated regarding my vehicle

Service

This is the second time I have been serviced by Sean and again he was very helpful doing what was access in a friendly professional way

Service

Really good service. Kept me up to date throughout the process

Service

Absolutely nothing to be dissatisfied with.

Service

Everything wasdone quickly and efficiently andI was told as soon the car was ready for collection

Service

Great Customer Service

Service

Excellent communication

Service

No unresolved issues

Service

Good customer service

Service

Luke and the service technicians have strived to sort the fault's with the the vehicle.

Service

Efficient, kept me informed, video emailed showing car details

Service

Great service from Sean Vincent.

Service

Job done, so okay.

Service

Sean Vincent and his team were excellent

Service

The Team are always available, and "on the ball". The Covid management is excellent.

Service

The filter housing repair being down as a gesture of goodwill and the advice around extended warranty was greatly appreciated. However I'd point out that my previous experience was similar also. Very good

Service

The whole Service/MOT service was carried out well. Advice about replacing the battery and on battery chargers was good

Service

Always happy with Sytner service High Wycombe

Service

Work done very efficiently.

Service

Everything done on time.

Service

good follow up. they remember important details

Service

reliable and fast service

Service

Good customer care and friendly was in and out in no time at all as I hate waiting around so yes very happy with the service provided as of what world we are living in at the moment Rogger and Kate were fantastic ????

Service

The MOT was completed. I received the video description of what was done.

Service

All happened Covid safe and on time.

Service

Very slick service

Service

As always - was extremely impressed with the covid secure measures implemented at the dealership.

Service

Staff went the extra mile to ensure the problem was fixed properly and with the least inconvenience to me

Service

Nick Levison and Anastasia Date were amazing - so helpful and gave me good advice. Please can you ensure Nick and Anastasia receive recognition.

Service

The rules of COVID were followed

Service

Work completed promptly within advised timescale. Received phone call on completion of work.

Service

It was done in time and on time.

Service

John Feliciano, as always, ever polite, helpful and competent

Service

All good, friendly, attentive, keep us in the picture

Service

Every thing was completed in the time scale that I told

Service

completely satisfied with the service

Service

Staff recognised me as a regular customer. (My) regular guy had been assigned to different duties but he made time to say hello and ensure that all was well.

Service

The work was carried out as requested and car received a video health check

Service

Always happy with Sytner High Wycombe

Service

environment was clean, process was simple, people guided me next steps

Service

Under COVID conditions- still excellent

Service

Diagnosed the fault quickly and was even offered a car to try for the day rather than wait.

Service

Excellent - my car was serviced in double quick time while I waited

Service

Completely satisfied

Service

Always first class in service and sales

Service

Very efficient and professional service. But the most important thing is the communication, which we really appreciate.

Service

Can rely on BMW to do the job properly and within the stated times.

Service

Issue sorted quickly and professionally

Service

Sean Vincent dealt with my booking swiftly and kept me informed throughout. Very happy with his customer service.

Service

Efficient customer service and effective COVID-19 measures in place.

Service

I was told the work would be done while I waited and it was completed quicker than expected

Service

They could t have done more

Service

Quick in quick, quick out, polite, good feedback.

Service

Very professional

Service

Helpful staff, COVID protection

Service

Just spot on for me

Service

Everything went smoothly and on time.

Service

Colleagues at Sytner where very helpfull.

Service

Usual high level of customer service and attention and good value for money.

Service

As above

Sales

Mark Malloy was very responsive and addressed all my concerns. Process was very smooth considering pandemic situation

Sales

Rupee did everything he could to make the virtual purchase easy and enjoyable.

Sales

Very professional service by Bruno

Sales

In the current situation the sales rep (Mark Molloy) did a great job of the handover. It's a shame it wasn't the full "dealer experience" but understandable in the circumstances.

Sales

Everything went smoothly Felt safe during my visit to the BMW centre

Sales

Polite l, efficient, friendly. Always called back when required and answered all my questions. Detailed handover despite the restrictions.

Sales

The sales people were excellent

Sales

The dealer did everything they could under current circumstances to make our visit as enjoyable as possible

Sales

Very satisfied, easy to communicate, sign and hand over documents. No nonsense approach to sales and a great offer was provided. Only thing to add would be that handover and demo of vehicle was very quick due to COVID distancing restrictions etc.

Sales

Very helpful and informative and the whole transaction was easy.

Sales

Very satisfied with the experience. The handover was very smooth and both Mark and Alex did a fantastic job.

Sales

Staff were very helpful and friendly. Everything was made very straightforward and pleasant even during this pandemic and lockdown.

Sales

Process was very smooth, especially during the difficult Covid pandemic restrictions.

Sales

Sytner High Wycombe were always very accommodating. When I picked up my car we were under tier 4 restrictions but I was able to sit in the car and wait while signing all the documents.

Sales

All went to plan without any hitches.

Sales

Very professional in difficult times Well handled by Ian

Sales

well informed and organised and very helpful

Sales

The salesman and people I was dealing with were all proactive and helpful. Even with Tier 4 covid restrictions being introduced before collection.

Sales

Chris Bennett went over and above to ensure that I was completely satisfied

Sales

I wqas given a date and the car was ready just before , They managed to keep the car safe as I was in hospital and unable to collect

Sales

Given Covid restrictions process was very efficient

Sales

Everything possible was done to help us cope with COVID restrictions in the showroom and the collection of the new car. We were kept well informed about the progress of the order then the arrival of the vehicle.

Sales

i can alway trust ian to give me good quality information on my car

Sales

Excellent process throughout and handover was quick and simple.

Sales

Chris and the team were exceptional. Can't fault the customer experience

Sales

They spent the time and effort to ensure that we got the right car at a realistic price

Sales

Efficient service, especially in challenging operational year. Vehicle with our requirements found quickly despite us changing target vehicle during process

Sales

Went the extra mile in the specifications process and delivery process

Sales

Great service under the circumstances all paperwork options for my finance was online and collecting my new vehicle was worth the wait. Straight forward and safe handover process