Loading...

ABOUT Sytner High Wycombe.

Find out more about what we and our team get up to.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Steven Richards

Head of Business

Lorna Muir

Financial Controller

Nick Williams

New Car Sales Manager

Daniel Lingwood

Used Car Sales Manager

Jeremy Page

Used Car Sales Controller

Ryan Price

Business Manager

Alun Clarke

Service Manager

Doug Smith

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service staff very good, pleasant, helpful and accommodating. Explained everything clearly. Did what they said they would when they said they would.

Service

Excellent

Service

Quick and easy. Suggested it would be more efficient to buy service pack.

Service

Very satisfied. Sytner are impressive and the most competent BMW garage I have found. I wish my local BMW garage was half as competent as Sytner. For me, the extra effort to travel to them is justified every time.

Service

Excellent customer service.

Service

I have not driven my car very far since my service so I hope that the glitches will not reappear over the next few weeks

Service

because I was completely satisfied.

Service

Completed in and kept up to date with progress

Service

Great job

Service

Generally a good dealer.

Service

car had a rattle. Collected car then drove 2 miles before hearing rattle again. Turned round to return car. The car hadn't been tested after repair. Not acceptable. Took a bus there, son took me to collect car. Driven home & car del.

Service

The manager treated me with respect .

Service

service etc completed to perfection as always

Service

Sytner High Wycombe had nothing to do with BMW not being able to make parts so none of it is their fault.

Service

Courteous and prompt service

Service

Would have been completely but mechanic/cleaner left oily marks all over both arm rests in front.

Service

Overall very good, but it took circa 15 mins post my appointment time to be seen my allotted service manager (whilst other members service team were milling about). Bar this, the service I received was excellent ..polite, friendly and professional

Service

My car still has the same issu, feels very light on front when driving

Service

as above - very well run dealership

Service

My first experience with this dealership was poor, however this time once Roger Davidson took charge there was a great improvement.

Service

they were polite and dealt with my service letting me know when it was ready, I also had a lift home as a loan car was not available.

Service

Welcome and service was carried out very professionally, but as pointed out in a separate email, I made a suggestion based on a slight accident I had after collecting the car from a non marked car space which was very tightly parked.

Service

Per provided great customer service and was really helpful.

Service

Job well done but very expensive

Service

They should have known a lot of works covered by warranty

Service

As above. The technician was happy to release a car with a known brake fault. I told him at the time I wasn't happy with the service and he informed me there was nothing more he could do.

Service

Good communication. Friendly staffs good service

Service

Service representative kept me informed on cars progress. Car cleaned on return.

Service

Have never had a problem with getting an appointment or quality of care

Service

Disappointed with the quality of the car sold. Your quality control was significantly below what I would expect from a premium brand.

Service

I have now paid twice for the Drivetrain error to be resolved and it is still there despite Sytner High Wycombe having kept the car for over 4 weeks now and they still can't figure it out. Quite disappointing given they are a BMW specialist

Service

Had a few issues once car was received

Service

Courteous and expert service

Service

Everything went well, I did have one query on an upgrade to the navigation sysytem on the car. BMW told me how to do it, which I did later (but struggled as its not intuitive)

Service

Service was 5*I was kept up to date with the findings and issues encountered were dealt with promptly.

Service

Sat Nav software still not updated to current version

Service

Good customer service

Service

If I was not satisfied I would have told you.

Service

Completely satisfied. Everything done efficiently. Luke, the service representative is very knowledgable and answered all my technical questions easily not just about my car but also about the BMW range as I’m considering a replacement car.

Service

Dealt with promptly and professionally by the staff.

Service

No fuss, no delays, no surprises, no dramas, valet included. Courtesy car not needed on this occasion, but a very welcome and important option.

Service

As already stated, we have never received anything other than a first class service from BMW High Wycombe

Service

Just very on the call and efficient

Service

Same as above.

Service

The car was serviced on time, cleaned and a video prepared.

Service

Very helpful and prompt service.

Service

Sytner's were great from start to finish. I actually live near another BMW dealer in Watford, but they never return my calls (even in an emergency), never can fit me in and have no parking. Synter's were friendly, kept me informed throughout. Great !

Service

They did what they said they would do

Service

Efficient, prompt, easy

Service

Everyone was very polite and efficient

Service

See above

Service

I was told what time my car would be ready for collection and that it would probably be even earlier. However it was half an hour late.

Service

All good

Service

Not blaming anyone. Intermittent noises persist. My almost brand new M4 is near perfect. BUT noises NOT yet rectified.SORRY

Service

My request was solved.

Service

I have used Sytner at High Wycombe twice now and each time the service was not completed in the allotted time given. This has been an inconvenience to me as I have had to re-arrange a follow on visit.

Service

Matt in sales and Harry in service a credit to Sytner

Service

Accommodated a last minute service need, which was good. Friendly staff and nice waiting area with coffee & snacks. Only negative was that my car was actually finished a good 30mins before I left, I had to chase staff several times to sign/pay.

Service

Friendly staff, very professional service

Service

very friendly staff and trustworthy services

Service

SErvice completed in good time and recall issue re steering was also dealt with at service

Service

The attention and patience that I have received from the team at Sytner has been excellent as they have tried to resolve the issues that I have had with my M3.

Service

I have no reason for not being dissatisfied

Service

Everything done as I had hoped and on time. Friendly staff.

Service

Professionalism of the staff and a timely and efficient service

Service

I was impressed with the speed of the service

Service

Really good; better than expected. Fixed the noisy seat issue and advised on some other issues I had. Had master technician work on the car which was nice. No complaints at all.

Service

Able to wait in a reasonably comfortable reception area with tea and biscuits. My 3 series wheels fitted my new car so I am happy. Was shown a video of the correct tyres pressures to set - so that was good. Pity I had to wait until the actual fit....

Service

Good overall service but one customer service member continued to lack communication

Service

Responsible person dealing with my service was quick, efficient and kept me updated on the progress of my car.

Service

The drivers leather seat had oily marks on it from someone who had been sitting in it, presumable a mechanic. I had two rear tyres fitted and both of them were left with what looked like white grease marks which had not been cleaned off.

Service

Staff helpful

Service

No problems experienced

Service

Completed on time

Service

Your team are very professional. From being greeted in the car park, the staff on reception. I always deal with Luke Staines - he is efficient, explains everything really well and delivers fantastic customer service - an asset to your team.

Service

Service was spot on - I was able to work on site, fed coffee and biscuits. The car was done within the stated window and costed less than I thought, when does that happen!!!

Service

On both occasions I had to phone reception, messages were not passed and calls not returned.

Service

Luke looked after me

Service

The quoted duration of service was met. A slight problem was pointed out and will be put right under warranty terms, at a separate visit.

Service

My car was serviced and cleaned in an hour and a half while I went shopping

Service

I was satisfied with the service but the facilities in the waiting area were very poor. There weren't any daily newspapers or up to date magazines at all. When i've been in the past there was a designated employee looking after the customers and the

Service

Everything was carried out efficiently and on time. The reception staff were a pleasure to deal with.

Service

Attention to detail is vital and Simone ensured I was totally happy with the car

Service

Fast, effective, courteous, comfortable waiting facilities

Service

The parking available on arrival was not indicated or any places free so I had to wait a while for a space to become vacant. Otherwise, no complaints.

Service

Could not fault the the service we received.

Service

Every detail was explained and carried out clearly

Service

See above response

Service

They have just serviced both my cars and done the winter wheel swap.Declan was very helpful and so was Allan by giving me s lift home and back (as my wife was sick in bed).

Service

As question 1

Service

Appointment was made for next day to inspect possible damage to underside of car. Quick and thorough check revealed all OK and no charge made.

Service

See above.

Service

Service delivered as promised

Service

Everything involving the service was explained to me and also sent a text with a video from the technician who carried out the service explaining what work had been carried out.

Service

They did what they promised.

Service

Did what was asked and was well organised

Service

Not only did they provide a service to me they no longer provide they sent me a "Get Well" card which is something I most certainly did not expect.Sytner High Wycombe, and the Sytner Group, went way beyond their usual excellent customer service.

Service

i was extremely statisfied as i was given an awesome service.

Service

Hassle free service and friendly staff. Sales representative followed through the order even after one year of purchase.

Service

Space to work whilst the service was being carried out and I was kept up to date with progress.

Service

Excellent job by the technician (Sam) and good communication from Per.

Service

The staff were polite and professional, the showroom and services were great. it was a very comfortable short wait whilst they carried out the end of warranty checks.

Service

As always friendly efficient service

Service

You picked my car up

Service

Personal Pickup service, car valet was great. Kept me informed, speedy.Can not fault them - and will continue using them over other BMW resellers.

Service

Would have been 5 stars but your coffee machine upstairs was out of service and there was no milk for tea,

Service

Did everything expected at a very fair price

Service

Good customer service and good facilities. Service completed in good time so waiting was not a problem

Service

I was the beneficiary of an excellent member of the sales team, Francesca De Cadoza, and was very surprised to learn that she was still a trainee. She was knowledge about the product, enthusiastic, and extremely helpful, particularly on hand over.

Sales

I have dealt with BMW for every car since 1984 and the last 3 at Loudwater have been enjoyable experiences

Sales

This is the 3rd new vehicle - salesman wants to sell and does not hide like in some dealerships!

Sales

Love my new car. i was not planning on changing so soon but very pleased that Ian contacted us with some great options

Sales

Very friendly and knowledgable staff. Queries dealt with very quickly.

Sales

I purchased my previous car from this dealer and the same sales person . The whole process was very professional and friendly .

Sales

Slight issue with the return of the security payment.

Sales

Irfan great to deal with. Response and helpful

Sales

I had an exceptional experience with Matt Knott. Communication was very good and if Matt was not available one of the team would always pick things up. I wouldn’t hesitate to recommend him.

Sales

everything was sorted out for us and any queries dealt with

Sales

Exceptional care and attention provided by the staff, particularly Chris West who was our salesman. Very attentive to our needs and made sure our concerns were covered then over delivering.

Sales

We had great service from Ian Jones at the High Wycombe branch.

Sales

The salesperson was very accommodating throughout the whole process, especially when I came to collect the car.

Sales

Good customer service and nice product

Sales

Very satisfied. Easy and efficient experience.

Sales

Excellent service from salesman, very patient and not at all ‘pushy’.

Sales

Great service from Dean Nicholls, the sales advisor and the sales team at Sytner

Sales

Francesca was really helpful, despite me changing my mind several times.

Sales

Superb service from start to finish

Sales

Great salesman, whole experience was great

Sales

Friendly people who don't sell, they let the car do that

Sales

The salesman with whom I dealt, Dean Nicholls, did an excellent job and was easy and straightforward to deal with. He was also very knowledgeable about the various models.

Sales

Helpful salesman and regular updates

Sales

efficient, nice quick delivery with a video of the new car when it was ready to collect.

Sales

Chris West & Matthew Howkins made the whole experience of vehicle exchange very pleasurable and I am delighted with the new vehicle.

Sales

professional and organised. Brought car down from Milton Keynes for us to test drive

Sales

I'd like to thank Mark for being reliable, flexible and responsive. I also appreciate the extra effort that he made in the past few months before the car was delivered. Excellent service!

Sales

Sales representative spent time to go through all the options

Sales

The salesman was knowledgeable, efficient, helpful and friendly.

Sales

I am happy with the service I had and with the far

Sales

Because I was completely satisfied

Sales

The Sytner showroom is well presented with a vast number of cars, Matthew was able to show me examples of what my car would look like, inside and out, what other options were available. The car arrived ahead of schedule so we have it before Christmas

Sales

Welcoming. Everything as it should be. Excellent sales person.

Sales

see answer given in paragraph 1

Sales

Chris Bennett and Alex looked after me so well. They bent over backwards to accommodate me, was friendly, informative kept me informed and up to date on a regular basis in regards to the delivery. Really nice guys. Thank you

Sales

all fine

Sales

Excellent customer service