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ABOUT Sytner High Wycombe.

Find out more about what we and our team get up to.

Explore the Retail Centre

Meet the team

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Steven Richards

Head of Business

Lorna Muir

Financial Controller

Nick Williams

New Car Sales Manager

Daniel Lingwood

Used Car Sales Manager

Jeremy Page

Used Car Sales Controller

Ryan Price

Business Manager

Alun Clarke

Service Manager

Doug Smith

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Why no valet?

Service

I asked the price of the service and I was quoted £400 before the day. On the day I was quoted £700. So this difference was upsetting.

Service

Because all went smoothly.

Service

A very professional attitude from all members of staff.

Service

I had not booked but just needed a headlight bulb replacement. I was seen straightaway but did have to then wait an hour for the job to be done. Probably due to the Automatic health check even though I had only done 500 miles since a full service.

Service

All good

Service

I thought the whole team involved with my car worked well together

Service

All the staff at high Wycombe I came into contact with were fantastic. Nick Levinson I deal with quite often and he is brilliant, always so helpful and knowledgeable

Service

They are always courteous, helpful and provide an excellent service.

Service

professional and courteous staff

Service

Service experience perfect

Service

Good quality service

Service

Quality of work, car ready when promised and follow up video via e- mail

Service

As above. I felt completely ripped off. Not a nice feeling

Service

Even though I paid for a service pack, I still get charged for extras that are required so as not to get a red light. I had to pay for a vehicle check, only to be told I was close to needing new tyres. Erm, I told you that when I brought it in!

Service

Service covered by service contract and completed as arranged. Sensible CV19 precautions at the dealership.

Service

Efficient and friendly

Service

The service team at Sytner's did a good job. Everything explained well. Timing and communications great.

Service

Because the service team were very professional and did a great job. Easy to get a courtesy car and quick process especially during corona virus pandemic.

Service

Helpful staff.

Service

Everything went well and on time.

Service

Quick efficient and helpful.

Service

Immediate attention with no delay

Service

Very polite, timely, and good covid precautions

Service

Polite staff and COVID precautions well thought out.

Service

I was dealt with fantastically. Communication 1st class.

Service

I had an emergency situation and they handled it we'll and didn't overcharge me

Service

Friendly polite

Service

It was done quickly and efficiently while I waited.

Service

It took a little longer than originally forecast but they did do a little bit more than anticipated.

Service

Easy drop off/pick up Kept informed

Service

All done as promised and ahead of schedule, which was important for my work.

Service

Great service today.

Service

Fitted me in quickly, well organised when I arrived. Perfect explanation of findings.

Service

I liked the video of the service from the engineer.

Service

The staff were very efficient and helpful.

Service

efficient and pleasant in the circumstances

Service

I received a video health check for the car which I found to be informative. The staff were extremely pleasant and followed the Covid guidelines.

Service

My expectations were met.

Service

Very helpful and my hire car was ready to take. A smooth experience.Well done!

Service

It was only an MOT test, but was carried out promptly and efficiently.

Service

All done according to plan, polite, on time

Service

they seem interested in the car and the service

Service

Good service - the service reception man (John?) went "above and beyond" to help.

Service

Always polite and helpful.

Service

Detail to service

Service

Luke never lets me down.

Service

Everything went as well as it could have.

Service

New starter motor fitted quickly and communication very good

Service

The video gave me confidence that the job was completed in a professiona; manner

Service

Professional set up.

Service

The service is excellent as usual

Service

The Team listened to my concerns about the cost and found a compromise, which I very much appreciated.

Service

Prompt service excellent adaptation to the pandemic

Service

everything went like clockwork

Service

Despite the current restrictions, the team were friendly and the work was done to a very high standard.

Service

In my dealings with the after sales team I have found them to be personable, professional and what I expected.

Service

Polite, no waiting, well organised system up and running.

Service

All went smoothly

Service

I think the service is excellent and on the various occasions I have used High Wycombe I feel the valued as a customer unlike some other dealerships.

Service

Friendly service, and efficient given the restrictions in place due to Covid-19.

Service

Sytner High Wycombe and their ongoing services have been the main reason I stick to M cars rather than move to a similar marque. First class across all departments.

Service

Simone, who has looked after me several times, is always very friendly and always only too pleased to help. She never appears to be rushed and is a great asset to the team there, along with all other staff I have dealt with.

Service

Great service overall. Easy to book and smooth on the day.

Service

Despite Covid-19, the booking process was straightforward, and social distancing was well planned, with everything disinfected carefully

Service

My service advisor Sean Vincent was great, dealt with everything professionally and with ease.

Service

MOT handled in a timely manner - with all Covid 19 protocols in place.

Service

Very good service. Met at the door. Good adherence to anti virus rules. Very polite.

Service

Courteous and efficient service. Excellent Covid 19 safety measures in place.

Service

Luke Staines who looked after us and our booking is extremely professional, honest and a credit to Sytner BMW. He is the reason we use Sytner High Wycombe.

Service

Neil the service coordinator really knew his stuff and could answer all of my questions effortlessly. Easily managed a change of scheduled finish time and later collection following lengthy data updates.

Service

Very good service. Polite staff and technicians. Kept me informed of progress.

Service

I feel confident that the motor is in good running order and upto date with the service requirements.

Service

Always great service & people. Great to see how they have handled the current covid crisis

Service

I know my car always comes back perfect

Service

It was all very professionally dealt with and hassle free. They appreciated the distance I'd driven and did the job very quickly.

Service

Again, cant fault the service at all. Everything handled so well from start to finish - professional staff, kept updated etc

Service

Very satisfied with the efficiency

Service

Work completed promptly

Service

All the team looked after me and made me feel important.

Service

Impressed with the precautions made to adapt to Covid (efficient and safe), the video explanation of the issue and the friendly service

Service

Excellent service from Per Taylor and his colleagues at Sytner High Wycombe in resolving yet more faults on our BMW 335i

Service

Quality service. Friendly team and great care taken around the distancing

Service

Although there was a problem with replacement mirror, Neil kept me informed of the progress at all times.

Service

Everything done as agreed, finished early, good vehicle state and safety check report provided.

Service

Service carried out quickly and on time. Would have liked to have known in advance that the service while you wait was back in operation. Surprised to find out it was when I arrived.

Service

This service was better than pre Covid.The booking in and dropping the keys off and collection was much quicker than before Covid

Service

So Easy, So Quick, So Friendly.

Service

Booking was easy, the dealership was clean and tidy, staff are courteous and welcoming, their systems are well organised and it was overall a pleasant experience.

Service

Friendly welcome and good service - shame the coffee machine was not available - but understandable in the Covid-19 times.

Service

because I was very satisfied!!!!

Service

There's no other rating I can give as I cannot ask for more, and that goes for previous visits going back over 10 years

Service

The service was conducted smoothly.

Service

Brilliant customer service.

Service

All work / Service completed without any problems

Service

Had to redo all the paperwork In spite of having done it all online. Last minute queries and mistakes in the figures. Having to wait over 3 weeks for the returned car to be collected Limited explanation of the cars onboard features

Sales

As above, plus the ordered car was delivered to the centre quite quickly and I had possession of the car a week after the test drive.

Sales

Despite the Covid regulations, the service was brilliant and everything went through easy. This was my third time buying a brand new car, my first with BMW. After the service I received, this was by far the best! Well done to Chris B too!

Sales

No problems encountered.

Sales

Ian Jones is a great guy - listened to our requirements - and brought us well selected number of options

Sales

helpful with making the decision on the model of car and what was readily available.

Sales

I found the whole experience very professional.

Sales

Great service despite pandemic Wanting to find a good solution Worked hard in support so thanks

Sales

Staff very helpful, no hard sell, pleasant experience

Sales

Always going to be difficult/different experience with Covid, but Chris did a great job

Sales

The sales experience at Sytner High Wycombe is always a good one, the purchase and delivery was flawless and to a high standard.

Sales

I was so pleased with purchase and the car was delivered to the centre Chris had lots of time to answer any questions even though he was very busy he didn't show it

Sales

Excellent sales executive - personal touch really makes a difference - made to feel individual not just another customer

Sales

Great customer service during this difficult time with COVID

Sales

It was a very difficult time for everyone in the world, and with all car produce stopped too, it was a lengthy problem to overcome. Everyone at BMW were very helpful and sorted it all out with Mobility for us in the end

Sales

Despite the recent difficulties with COVID Sytner High Wycombe did very well

Sales

Completely satisfied with the purchase. Allowed a solo test drive to evaluate the car, worked out a spec with the salesman, and negotiated an agreeable price. Kept informed on progress. At Delivery/Pickup, everything was as expected.

Sales

All down to the personal approach of Mr Mark Molloy at Sytner High Wycombe. He is thorough, understood my needs and tailor made the car and the various aspects of buying. A seamless service and i cannot thank Mark enough for his help.

Sales

I collected my car during the COVID crisis, although I didn't get the experience of being shown how the car operates due to social distancing, the salesman was very professional and helpful and it was really easy

Sales

Seamless and in difficult times Ian delivered on his promises.