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ABOUT Sytner High Wycombe.

Find out more about what we and our team get up to.

Meet the team

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Steven Richards

Head of Business

Lorna Muir

Financial Controller

Nick Williams

New Car Sales Manager

Daniel Lingwood

Used Car Sales Manager

Jeremy Page

Used Car Sales Controller

Ryan Price

Business Manager

Alun Clarke

Service Manager

Doug Smith

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

always lovely to get a clean car back thank you

Service

I was told it would take 90 minutes and it took nearly 2 1/2 hours. It was a shame the upstairs coffee machine wasn't working.

Service

Customer care.

Service

The staff were terrific and are always ready to go the extra mile for

Service

Took about an hour and a half for MOT and valet. Per Taylor kept us informed of progress during this time.

Service

The experience was excellent, but the overall clean wasn’t outstanding. The team didn’t do the boot which left me disappointed. Overall though it was great and the drive experience has improved

Service

Nothing in the experience to complain about.

Service

The staff know their job and operate at a high level

Service

Very satisfying experience Mr John at Sytner was excellent

Service

The staff were efficient and everything was conducted with the minimum of fuss and delay

Service

Nice experience

Service

Service was timely, follow up was prompt, coutesy car was great

Service

Excellent service and on time.

Service

staff caring and thoughtfulrespect of appointment timesmy BMW staff had all the information I needed

Service

Met my expectations

Service

Car was taken for repair whilst I waited and returned in the given time

Service

Car fixed to my satisfaction

Service

Excellent service, acceptable loan car.

Service

Everything done on time with complimentary car wash and vac.Appreciated the video taken and emailed to me.

Service

Could have been a bit more communication about work undertaken and length of time I would have no transport

Service

Great service. Pick up and drop off from house made something which can be painful so convenient.

Service

A satisfactory attempt to resolve a quality issue but not yet resolved, an ongoing matter.

Service

Very good service. Everything explained. Transport arranged for the day.

Service

Not clear what the added costs would be from the outset

Service

Sytner identified that I needed new tyres but didn’t have them in stock. Much pricier than QuikFit , though.

Service

Also requested wiper adjustment as it fouls A pillar on high speed. Improved but not cured.

Service

Staff are very friendly and knowledgeable.

Service

Kept informed throughout

Service

Good communication and video of the car giving clear reasons why maintenance work is required. Mind you the service comes at a price.

Service

Provided a first class service standard. Dealt with all issues and provided comprehensive vehicle video email and statement of works done.

Service

Whenever there has been correspondence regarding my car my husband gets it, yet you have my e mail address. Big disappointment knowing that having to wash my own car all the time the garage told me they would clean it, it was not done!

Service

quick efficient service

Service

The problems identified were acknowledged and rectified without any argument even though car was out of warranty (though fault initially identified in warranty)

Service

My car needed a new tyre - they dropped the price a bit as National Tyres were significantly cheaper. Car was cleaned which gave me a happy wife

Service

Service is good, but car wash part of service wasn't that impressive as the killed insects in hot weather on front bumper were still there.

Service

The work was done to my schedule, I was met at the reception with courtesy, the work was completed within the predicted time and the bill was fully explained.

Service

Great customer service

Service

Delivery and collection of my car was efficient and easy. I was updated very well especially towards the end of the repair, but communication 'from me to you' is less easy.

Service

Workmanlike throughout.I had a Visual Inspection video sent for the first time. Although brief that's very reassuring to receive.

Service

Easy booking, car came back looking good.

Service

Would probably have given a 5 but was asked if I needed a viewing inspection and charged £85Really I don’t understand what I got for this

Service

Rob Trice was excellent and handled this extremely well. A credit to Sytners & BMW

Service

you provided all I would expect from a car service.

Service

Very comprehensive INC video summary

Service

Service, End of Warranty Check and MOT all undertaken as expected

Service

All good all the way

Service

Staff very friendly and interested in the customer and their needs.

Service

Despite constant issues with the vehicle Luke Staines respond quickly and professionally.

Service

faultless

Service

I was surprised that a request for some coding was not possible at a main bmw dealership.

Service

Car not booked in but had a shredded tyre and Sytners took it in immediately and changed tyre keeping me informed at every stage.

Service

Excellent

Service

Was on time and didn’t keep me hanging around for long

Service

Very Efficient

Service

Great people, know what they are doing and put me first and looked after me and the car.

Service

Very minor issue whereby I was charged the incorrect amount for the work done but the rebate was arranged ~4 days later

Service

Met and exceeded expectation

Service

Disgusting service, see question 1

Service

Straightforward job completed quickly.

Service

The whole experience was perfect - timing, explanation, courtesy car etc...

Service

All work was completed and reported very professionally.

Service

New engine car under 5 years not good. BMW service/maintain car. Thank god for warranty I took out. Dissatisfied with standard of valet I paid for , a free one to be provided next time.

Service

Quick and informative. Understood your daily needs outside of getting the car serviced.

Service

Great people, i can work from there while i work, good communication, acconodating

Service

Anastasia Date is credit to Sytner High Wycombe

Service

Always good

Service

Per andctran superb. They liaised with Adrian Roddis in Bath who has looked after me fur over 20 years.. seemless. I was kept well informed by Per who clearly did his utmost and got the car back to me as promised. Excellent experience ..

Service

The staff at the dealership are extremely professional and always willing to fit me in if I pop in with a query about the car or low tyre pressure.

Service

Check your records and my car history. I have been without my vehicle for one reason or the other since Oct17. I have still withheld my survey response at the time of buying the car because there are lingering and unresolved issues.

Service

Excellent showroom and professional,friendly employees.

Service

The service was efficiently performed, I received an update of checks via email and phone call

Service

Everything was done to the standard I have come to expect of Sytner.

Service

having booked in for an MOT, realised a service was required that was immediately arranged, a transfer to and from home also arranged as it was too long to sit and wait for the car!

Service

Efficient, friendly and competitive

Service

Service was completed as promised and included a video by the technician summarising the oyrcone if the service inc. advisory points e.g. Brakes are ok now but will need replacing soon.

Service

I left the keys Sunday and would have liked a call first thing Monday to explain what was wrong with the car howvwe I called the garage after 10:30 as no-one had called

Service

I am very happy with the service I get from CIGNA in hi Wycombe I would recommend CIGNA in hi Wycombe to any of my friends

Service

Everything checked and tested and completed in time

Service

We always deal with Ian Jones and he is always very helpful and very knowledgable.

Sales

Excellent friendly and helpful service by a very professional staff.

Sales

Very professsional and Mark Molloy went through everything amazingly - settting up IDRIVE and my phone appt

Sales

As stated previously great customer service

Sales

No issues, polite and courteous, helpful with queries, patient, and seemed to value the business

Sales

Never had a bad experience from everyone - Reception thru Delivery

Sales

I placed the order on 26th June and collected my new car X2 on 30th June, that is what I call service.

Sales

Great service by Fran

Sales

The person with whom I dealt Chris West was attentive and dealt with issues ,intelligently