Timely, efficient service.
John Feliciano did a great job handling the water leak on my wife's 430D convertible.
Per Taylor was very understanding of the issue of cracked alloy wheels, and did not rush me to make a decision on a course of action, and provided very good communication and help.
On time, great communication throughout the visit. Work and inspection completed effectively. Staff all welcoming, informative and easy to deal with.
Always makes you feel special and goes above and beyond what you would expect.
Car has always been reliable and any issues picked up at service and dealt with.
There was a delay because a new tyre had to be fitted and the MOT redone, but this was well explained by John and I was happy to wait on pleasant surroundings.
The Service element to fix refuelling issue was great. A new fault, no prior experience from Sytner or BMW UK. Fixed issue. Cleaned car beautifully. The free lift home for first visit was great. The courtesy 5-Series for a week was superb!
Great service, helpful staff and one of the best waiting areas with gorgeous new cars to look at.
I was able to address my issues with a minimum of effort.
Polite friendly staff and good service
The reliability and high cost issues are not down to Sytner so I am happy to give them 5 stars
My car was completed in good time, can always rely on the best
Brilliant service, everything was dealt with quickly and professionally by the service team. The service advisor Sean Vincent kept me fully up to date with all proceedings.
Easy to make appt for charger label campaign
The video of my vehicle inspection was sent to me with a explanation of future needs.
Your staff are very helpful and friendly I was offered a coffee on arrival
Confidence in the service given
Because of the friendly staff and detailed attention given throughout this visit.
I'm not sure whether this survey relates to recent service or recent new car purchase. For the service, all was as expected so completely satisfied. Just one observation, I never received an update during the day, but car was ready at agreed time.
When I produced the video of the smoke coming from under the bonnet they responded efficiently despite initial contact problems. They ordered the only pipe available in the country and repaired the car within 24hours. Would that BMW had the same atti
I am satisfied with Sytner High Wycombe's customer service
very friendly and efficient
Failure to fix problem first time then VERY bad at keeping me informed of progress.
They did what the said they would do, and gave it back to me on time
Wonderful team at High Wycombe - always professional and helpful.
The people I dealt with upon arrival and collection were all polite. I got a call to advise of an extra issue which was unknown to me at the time so this was helpful.
In time and within budget
Everything went very smoothly
Chris was a knowledgeable and professional executive who knew the products and listened to what I wanted and delivered without fuss or fault
Polite, clean courteous staff
High Wycombe is a great dealership, not our local but preferred one. Ian Jones has been amazing over the past 10 years we've known him and our 4th new car from him.
The buying experience was handled very professionally from beginning to end.
Rupert was very attentive whilst we were deciding on the car, kept in touch with us and provided excellent service
Rupert was fantastic from start to finish. Very easy to get on with, friendly, professional and really cares about the service he gives. Really couldn't be happier - he is a credit to the team at High Wycombe.
Based on my very satisfying experience when buying my previous BMW, I returned to Mr Ian Jones at Sytner High Wycombe to order a new 320i Saloon. Mr Jones was again very helpful and when I will be buying a car in the future it will be from him again
Minor problems with the car at point of handover were resolved quickly and satisfactorily.
as I said great people - they really care
As i mentioned earlier because of the excellent customer service
Sytner High Wycombe
High Wycombe
