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ABOUT Sytner High Wycombe.

Find out more about what we and our team get up to.

Explore the Retail Centre

Meet the team

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Steven Richards

Head of Business

Lorna Muir

Financial Controller

Nick Williams

New Car Sales Manager

Daniel Lingwood

Used Car Sales Manager

Jeremy Page

Used Car Sales Controller

Ryan Price

Business Manager

Alun Clarke

Service Manager

Doug Smith

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Timely, efficient service.

Service

Accommodated my needs

Service

John Feliciano did a great job handling the water leak on my wife's 430D convertible.

Service

Per Taylor was very understanding of the issue of cracked alloy wheels, and did not rush me to make a decision on a course of action, and provided very good communication and help.

Service

On time, great communication throughout the visit. Work and inspection completed effectively. Staff all welcoming, informative and easy to deal with.

Service

Excellent

Service

Always makes you feel special and goes above and beyond what you would expect.

Service

Customer focus.

Service

Car has always been reliable and any issues picked up at service and dealt with.

Service

There was a delay because a new tyre had to be fitted and the MOT redone, but this was well explained by John and I was happy to wait on pleasant surroundings.

Service

The Service element to fix refuelling issue was great. A new fault, no prior experience from Sytner or BMW UK. Fixed issue. Cleaned car beautifully. The free lift home for first visit was great. The courtesy 5-Series for a week was superb!

Service

Great service, helpful staff and one of the best waiting areas with gorgeous new cars to look at.

Service

Hire car was good

Service

I was able to address my issues with a minimum of effort.

Service

Polite friendly staff and good service

Service

The reliability and high cost issues are not down to Sytner so I am happy to give them 5 stars

Service

Very good service .

Service

My car was completed in good time, can always rely on the best

Service

Promises made, and kept.

Service

Brilliant service, everything was dealt with quickly and professionally by the service team. The service advisor Sean Vincent kept me fully up to date with all proceedings.

Service

Easy to make appt for charger label campaign

Service

The video of my vehicle inspection was sent to me with a explanation of future needs.

Service

Your staff are very helpful and friendly I was offered a coffee on arrival

Service

See above

Service

Confidence in the service given

Service

Because of the friendly staff and detailed attention given throughout this visit.

Service

I'm not sure whether this survey relates to recent service or recent new car purchase. For the service, all was as expected so completely satisfied. Just one observation, I never received an update during the day, but car was ready at agreed time.

Service

When I produced the video of the smoke coming from under the bonnet they responded efficiently despite initial contact problems. They ordered the only pipe available in the country and repaired the car within 24hours. Would that BMW had the same atti

Service

I am satisfied with Sytner High Wycombe's customer service

Service

very friendly and efficient

Service

Failure to fix problem first time then VERY bad at keeping me informed of progress.

Service

They did what the said they would do, and gave it back to me on time

Service

Wonderful team at High Wycombe - always professional and helpful.

Service

The people I dealt with upon arrival and collection were all polite. I got a call to advise of an extra issue which was unknown to me at the time so this was helpful.

Service

In time and within budget

Service

Everything went very smoothly

Sales

Met my expectations

Sales

Chris was a knowledgeable and professional executive who knew the products and listened to what I wanted and delivered without fuss or fault

Sales

Polite, clean courteous staff

Sales

High Wycombe is a great dealership, not our local but preferred one. Ian Jones has been amazing over the past 10 years we've known him and our 4th new car from him.

Sales

The buying experience was handled very professionally from beginning to end.

Sales

Rupert was very attentive whilst we were deciding on the car, kept in touch with us and provided excellent service

Sales

Rupert was fantastic from start to finish. Very easy to get on with, friendly, professional and really cares about the service he gives. Really couldn't be happier - he is a credit to the team at High Wycombe.

Sales

Based on my very satisfying experience when buying my previous BMW, I returned to Mr Ian Jones at Sytner High Wycombe to order a new 320i Saloon. Mr Jones was again very helpful and when I will be buying a car in the future it will be from him again

Sales

Minor problems with the car at point of handover were resolved quickly and satisfactorily.

Sales

as I said great people - they really care

Sales

As i mentioned earlier because of the excellent customer service