"I was kept informed all the time by the dealership."

"I find High Wycombe staff all very efficient, helpful and receptable, which is why I give them my business even though they are 70 miles away from home ."

"Very helpful but not pushy"

"The salesperson was fantastic."

"From the sales view it scores a max 5.0 as the sales person was excellent. however the accounts person was rude and aggresive. she made a 1450 mistake in her finance calculations which she tried to blame her colleague and then me for."

"Excellent team Ian Jones was superb."

"Excellent Interaction....never had to wait"

"poor knowledge of options available for vehicle resulted in incorrect advice being given. the vehicle does not have the functionality required. When trying to resolve, I have had to chase the dealership and to date their tactic is to ignore my comms."

"From the first email and meeting, till we received the car, Mr Mark Molloy was professional, kind and reliable. Thank you Mark"

"Have dealt with Mark Malloy for 15 years and find him reliable professional and easy to deal with He delivers what he promises"

"staff were helpful and receptive throughout"

"Excellent"

"Bob could not have been more helpful and all the team made it a very good expereince"

"Great communication and customer care throughout the process, just the car took longer to be delivered than first anticipated"

"The dealer experience was excellent and particular note to the sales person Ian Jones who is knowledgable, enthusiastic and an excellent salesman who always took time to understand my requirements throughout the buying process."

"Very excellent service from sales department"

"Service was excellent"

"On collection, noticed obvious damage to the pull handle area of the drivers door card. It seemed to have been caused by an acidic or alkaline solution eating into the 'soft feel' plastic coating. Very dissapointed that it was not noticed on PDI."

"I received truly excellent service from Ian Jones and Kevin Badrick,who were helpful and keen to assist at all times."

"Kept me informed all the time, and they were very good."

"Excellent dealership with full range of vehicles to see and to try out which assisted in making decision on vehicle."

"Excellent communication with the sales person Iain O'Hara"

"The staff at the dealership were very good."

"Great dealership"

"cannot fault any member of staff from reception, to finance, to sales to the man that cleaned the car all were excellent"

"Very good deal provided which matched my circumstances and finances. A good call to receive"

"Highlt professional service"

"It has been a great pleasure been supported by Iain O'Hara. Iain was very professional helping me choosing the options for my new car and going through a rather heavy bureaucratic paper work process."

"The whole process of choosing and buying my new car was most enjoyable. The young man I dealt with, Umar Butt, was very helpful, even personally delivering the car to me at home."

"All very good"

"I am impressed with the performance of the staff at the dealership in High Wycombe."

"Mark Molloy was, again, very professional in his approach and nothing seemed to too much trouble. I was informed of progress of the of the build and expected delivery date in a most punctillious manner. He was alwys helpful, courteous and friendly."

"I received an exceptional level of service at the dealer and would definitely recommend Sytner High Wycombe to friends."

"The same salesperson who sold us our last Tourer 10 years ago remembered us, and again gave us all his attention. Very good."

"Ian Jones provided his usual outstanding level of service throughout the sales process, from test drive to delivery."

"Very pleasent experince"

"Its was a very good experience, Bob Biggs did a fantastic job."

"They orderd a vehicle that did not meet my requirments but this as been rectified"

"It was a very positive experience and I thoroughly enjoyed it."

"Great experience, Bob Biggs was a dream salesman"

"Dealer was fine, delivered car to me as I was not well"

"There was a lack of punctuality."

"Was not a service, it was a computer problem."

"they were very good very polite."

"In spite of the building works taking place, the organisation and staff had made excellent temporary arrangements. Albeit the aircon was set much too cold in the waiting area."

"Car picked up from home very hard to telephone reception on one occasion while agreeing to hand on I was cut off on another a promised call back never happened and despite saying they would the car it was NOT cleaned."

"my husband booked the car in the dealership for the work to be done and also delivered the car for me as i was working. the car was booked in for 1 day and ended staying for 5 days due to a mis diagnosed problem and then no parts in stock to fix it"

"No additonal comments"

"Batemans have always provided excellent service"

"The motability section of BMW at high wycombe is managed by Mr Bob Biggs,the assistance he gives is very very good, he makes every effort to ensure that I have everything indeed. I recommend"

"In for warranty work, third visit for air conditioning and boot lid occasionally sticking. Aircon fixed, boot lid still not fixed. Car returned with Enging Management light on, required fitter to resewt etc."

"1st day of a revamp on this site. Pretty crowded and things still settling down. Service assistant was good though"

"It's all good there."

"Prior to the service two specific items were flagged as needing attention. For different reasons neither were remedied at that time"

"Excellent customer service welcomed on entry, treated throughout like a valued customer."

"Very efficient"

"As usual welcomed well coffe offered within a minute. Car was in for Vehicle check and MOT push rod replaced and no unneccessary work performed. Professional outfit as usual and car perfectly cleaned inside and outside on return"

"The cost was high but the dealership handled it very well"

"It took 3 working days to repair my car, whilst the expectation set was that it would be repaired in 1 day."

"The visit to the dealership was a very smooth process."

"Staff polite and welcoming. Work done efficiently and in good time. Good courtesy car"

"Everything went to plan. Waited for the car and worked in the waiting area which functions well."

"Team there are good service guys great but the wheel issue is the pits"

"Excellent"

"I'm always treated very well at Sytner High Wycombe they're a great bunch and very good at what they do."

"brilliant,helpfull,courtious.and above all treat you and your car like royalty.exceptional dealership and an asset to your buisness."

"Booked car for MOT while I waited"

"they did not update me as to when it would be ready for collecion."

"It was efficient and the staff were very good"

"They had the vehicle all day, went to pick it up at 4.30.p.m. Had to wait until 5.45.pm for it to be finished."

"The gentleman that dealt with me was extremely excellent."

"Very helpful"

"It was fine. I waited in the dealership and i sat in a comfortable waiting area and was provided with refreshments."

"It was the first visit and the service was excellent."

"Very efficient."

"Extremely good experience dealing with Petra in March, but not so with David Berridge in May."

"Mistake on initial appointment where a part was not checked prior to me arriving and turned out to be incorrect so I had to come back another day. It's could have been avoided if checked earlier and a call could have been made to me to rearrange."

"v good work but at a high price"

"A software update appeared to lose all my pre settings and I am still striving to get back to where I was prior to taking the car in. The Service Manager has offered to assist and offered a full valet in recompense, so subject to this happening I am"

"Waiting times when at the dealership could be reduced."

"although the service was done I was able to pick my car up on the right time I had to take it back again because it had not been reset properly"

"The dealership were fine."

"Excellent attention with regular updates while I waited for the oil service and software security update to be completed. My only adverse comment is being charged for windscreen washer fluid when it was neither requested nor necessary."

"Overall first class customer service experience."

"Had to make two visits before problem resolved"

"very courteous staff, kept me informed all the time, comfortable waiting area etc"

"Excellent customer service, kept accurately informed about how long it would take in a very pleasant environment."

"Staff are always friendly, informative and helpfull."

"The young man who served me was very good at his job."

"Coud not finish the whole service in one day and had to book in for another day to complete job."

"I am very happy with the service I received."

"I feel any points made outside the general service are a waste of time."

"always very good"

"Very friendly, helpful and utterly professional. The best I have ever experienced."

"Would score higher if they could fix the drives seat and not say it was down to wear and tear after only 7000 miles"

"Poor"

"Friendly overall, but let down by tyre pressure not checked all four were underinflated at 1.6 1.8 presumably since before the service but I would have expected this to be checked dashboard service indicator not re set etc."

"The carwash damaged the number plate and removed the lettering, Sytner offered to replace foc."

"Petra Smythe from the service dept is very professional, understands one's needs and one's expectations. She's brilliant"

"see first comment, would have expected all likely causes to be addressed at the outset"

"You feel valued as a customer rather than just being a number. When they talk with you they are listening and confirming that they understand what you are saying. When you collect the vehicle once again confirm the work"

"Chloe was excellent and kept me informed of progress of inspection"

"Sytners are a very good dealership. Phil one of the technicians who worked on the car is second to none, he has been excellent with all four of my BMW's which are always serviced there."

"My last visit was the best customer experience in 10 years, Thank you"

"They made me feel very special They made a fuss about my new car"

"All the staff at the dealership are terrific."

"On the the first the fault was fixed but this caused another fault which was the dealerships fault causing me to go back a week later."

"I was kept well informed during the progress of the service and provided with a full explanation of any extra work undertaken."

"Not told until in dealership that they could have collected in spite of long negotiations on phone re suitable dates and availability of replacement car. Also not told until handing over keys of insurance charge for car."

"Good service"

"The service costs are difficult to justifie"

"Communication from the dealership staff was very poor on this occassion. Which is unsual for the dealership in my experience."

"I have to go back to the dealership due to a part been broken during the warranty repair been carried out."

"Really good and freindly, but the knocking fault was not found and came back after half a day"

"I thought the staff did an excellent job."

"They were grate, they valed vehicle and everything afterwards."

"i am happy with the service."

"They were very helpful in accommodating in my needs."

"Taken in at short notice , needed for an entire day, lifts to and from home arranged"