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ABOUT Sytner High Wycombe.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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BMW i3 Service Inclusive

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Steven Richards

Head of Business

Lorna Muir

Financial Controller

Gareth Bowen

General Sales Manager

Nick Williams

New Car Sales Manager

Rohit Kumar

Assistant New Car Sales Manager

Daniel Lingwood

Used Car Sales Manager

Jeremy Page

Used Car Sales Controller

Gareth Evans

Senior Business Manager

Ian Allen

Business Manager

Ryan Price

Business Manager

Victoria Richards

HR and CRM Manager

Alun Clarke

Service Manager

Doug Smith

Parts Manager

Ric Walford

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service

Service

Same as above really, I've had mixed experiences at BMW. Genuine care, informative and good old fashioned courtesy. This was by far the best, welldone!

Service

All work carried out to my satisfaction.

Service

Dealt with issue immediately and provided me with replacement car

Service

they are very customer focussedLuke is very good

Service

Said what they would do to fix the car and they fixed it within the time frames agreed.

Service

Excellent customer service. Pleased to have bee taken back home and collected to pick up car by the chauffeur service which made a difference. Liked the video report by engineer.

Service

Brakes are still squeaking - Not ideal as we have been on holiday to europe in the car. We will call to make another appointment next week.

Service

Friendly and reliable and close-by service

Service

Very welcoming, regular communication kept me informed of progress.

Service

Communication was excellent from the picking up of a courtesy vehicle through to the explanation of the works carried out on the car. The video of the technician giving the car a once over was a nice touch.

Service

friendly, helpful and effective service.

Service

Even given that more work was needed than I had expected, my fault for not reading all the items on the service indicator, the work was still done while I waited. The service representative explained things clearly and was very helpful.

Service

As above.

Service

Very hassle free

Service

The booking process and customer service element on the day were both excellent, however the complimentary car cleaning was not done to a standard I would have been happy with had I been paying for it.

Service

It was not possible to complete all work on the car due to a faulty part so I have to return on another occasion. Complementary valet welcome but was not fully satisfactory as marks left on upholstery.

Service

Very courteous service and full explanation of results of check and work done. Pick-up and return of car were timely and efficient.Only downside is number of days wait to use collect/deliver service.Quoting over two weeks wait is too long in my op

Service

Great attention by Service Representative.I highly recommend your Service Representative.

Service

Excellent staff attention upon arrival and collection of car. Service went very smoothly.

Service

I was very pleased with the video transmission from under the car looking at tyres and brakes. I was less impressed with the zero feedback on the end-of-warranty service.

Service

The staff have a great positive attitude towards customers. Like the personalised attention.

Service

As above

Service

Car picked up on time. No issues and got a call back after the car was returned to check if all ok.

Service

Friendly and proffessional.

Service

Excellent handling by the Service Consultant and great feedback from the engineer

Service

The reception could have been better.The gentleman in question did not bother to introduce himself until i asked him who he was!!Very poor practice.Otherwise no complaints.

Service

Very slick. Meet & greet before you even walk into the dealership, very impressive.

Service

Because I was satisfied

Service

The service was carried out while I waited. It was completed on time with no hassle, and I was able to make use of the dealership's wi fi to carry on working meanwhile

Service

The total experience made buying a car enjoyable . The salesman was really helpful .

Service

The personal service was very good however, the complimentary car wash sub-standard to say the least!

Service

The car was finished within the promised time and the waiting area and facilities were excellent

Service

Would of been nice if there was a loan car free for when I dropped my car of instead of having to get a work colleague to pick me up and drop me off causing a disruption to her day

Service

Mostly everything was good, but the return of the vehicle had a few issues - nothing very serious and we did get the vehicle back that evening.

Service

Easy and efficient

Service

Well priced and work done on time

Service

Having to spend £90 on a check to find an intermittent fault with a sensor

Service

My visit was quick and uneventful and I was able to get my work done in peace

Service

Kept informed and very helpful. Drove car with a technician to diagnose the problem.

Service

Quality of work done on the car was great, very good video feedback afterwards, car was also washed outside.However my one complain: the inside of the car was not taken care of and leathers were quite dirty when I got car back Car should be protected

Service

Price

Service

The technician who worked on the car made a video showing any potential faults with the car - the work was timely and the car was valeted before return

Service

Excellent facilities for customers

Service

Was supposed to be a 9:45 booking but was forgotten about and had to ask after 30 minutes waiting

Service

As above

Service

We didn't manage to resolve the problem.

Service

Very professional, attentive, listened carefully, friendly, did exactly what was requested and required.

Service

Service completed on time and feedback good.

Service

professional and helpful in accomodating needs - with a satisfactory result

Service

Courtesy call and a reminder about the booking.Relaxed atmosphere, able to do work whilst car was being attended to. Oh not to forget Chocolate Friday!

Service

Usually I am very pleased with the level of service from suttee high Wycombe they seem to have set the bar very high, but recently the experience has not been to the same level as previously received.

Service

As above

Service

Repairs were completed but the routine service part wasn't due to BMW's inflexible rules stating that scheduled mileage must be completed before a service can be done. I now have to waste another day to book the car in again for the routine service.

Service

Great service from Simone Jung and the team

Service

Friendly customer service on all levels. Transparent pricing and efficient service.

Service

Car returned not clean enough and no write report of work done and state of car, like state of tires.

Service

A sensor wasn't available until the following day. I was kept informed.

Service

Did not get warning of impending brake pad change

Service

Kept informed . Video updates great

Service

Kept me up to date with progress of works and were able to provide loan car at short notice when they realised that part would take a week to come from Germany. Per Taylor provided exceptional service.

Service

Good feedback and I liked the video review of the car`s actual service.

Service

This was an end of warrany check and mot and everything was ok, I was even sent a video of the car on the ramp with the service engineers report

Service

Kept me updated all the time

Service

Problem solved!

Service

To be honest my car was in for a recall due to seat belt mod, when I got the car home and had a look round inside there was white powder all over the interior which I cleaned thoroughly and put it back to my high standard of cleanliness,

Service

I have only given 3 stars because my car shouldn't have had to be returned for a fairly routine oversight the next day.Everything else was 5*

Service

I ordered a replacement wheel which I was told by your regional center for Sytner would be available during my 1200 mile service. When I arrived at Sytner the wheel had not been ordered and I will now have to go to the garage again.

Service

1. It didn't cost a lot2. The car is always treated with respect3. ...I am a stickler, for a clean car, both inside and out

Service

Quick service. Also caring. Video of possible Oil issues. However would like the engineers to also check the log, history, as they seemed to find a similar issue the last two times I have been in - and they already fixed the issue about a year ago.

Service

Great service. Efficient and professional. Issue dealt with quickly and curtesy car was provided.

Service

Efficient

Service

The overall service is good but there's always just a little too much waiting around whilst dropping off or picking up the vehicle.

Service

Availability of courtesy car was poor with a wait of approx four weeks

Service

very nice job done

Service

Service & MOT done. All fine.

Service

Friendly and efficient

Service

It was a pleasure dealing with Richard Kendall your sales executive and Gareth Evans your business manager. They were friendly, patient, helpful and made us feel comfortable while we were making a decision in what is quite an expensive purchase.

Service

On the day I was expecting a call to say it was ready to collect. I did get a call about 4pm to say the the service work as done but the MOT was still outstanding but nothing after that so I came in anyway and was kept waiting until 5.45 .

Service

The team were fast, clear and efficient!

Service

See my previous commentsSytners contacted me and ensured that I knew the status of the fix and what the problem was and what would fix it!

Service

They did what was required and explained it all thoroughly

Service

I was happy with the service provided

Service
Thank you for lovely feedback

Was well informed on the phone when my car was in the work shop and kept up to date by the service manager.

Service
Thank you for the tremendous feedback, glad that the team looked after you so well.

Car work completed well and kept in touch

Service
Thank you very much for feedback, so pleased to read that communication was so successful.

Luke, the tyre man, was courteous, helpful and efficient

Service
Thank you for the great feedback regarding Luke, delighted to read how helpful he has been.

Read above.

Service
Thank you for your feedback and your patience whilst we completed your job. We look forward to welcoming you back soon.

Very prompt and efficient response to mails from the Service Adviser and good communication

Service
Thank you for the lovely feedback and thank you for your continued loyalty.

See above

Service
Thank you for the tremendous feedback.

Very good although the computer reset eliminated the number of miles I have until the next service. It was about 9,000 but now says "service required" when i start up,

Service
Thank you for your feedback, I am aware that the team have been ion contact with you regarding your service light and thank you for your patience.

I took 3 separate attempts to resolve the problem

Service
Thank you for your patience whilst we mended your vehicle. We look forward to welcoming you back soon.

Because I was

Service
Thank you very much!

Because I am :-)

Service
Thank you so much, you being happy makes us happy!

Car was in for a tyre change. The Tyre Dept. guy was very efficient.

Service
Thank you very much for the comments.

The work was done efficiently; my car was collected and returned courteously. The only reason it's not 5/5 is that I was a bit disappointed that my child's car seat could not be re-attached for me, although I understand the liability point.

Service
Thank you for the great feedback and I am sorry about the child seat but I think, whilst frustrating, you understand the potential ramifications. Thank you for choosing Sytner High Wycombe.

Same as above also very rude on the phone and unhelpful

Service
Thank you for your feedback.

As above

Service
Thank you for your patience, we have had to follow a manufacturer's approved process and that is why it c an feel a little disjointed. Thank you for choosing Sytner High Wycombe

Sytner High Wycombe takes customer satisfaction seriously and always goes out of its way to ensure that the work done is to a high standard.

Service
Thank you for the amazing feedback, we aim to please!

Most of the staff were unaware of the nature of the problem, and its solution.

Service
Thank you for the feedback and delighted that Mark sorted everything out for you.

Called to get car booked in for a fault and was offered date nearly 3 weeks away, ended up called emergency help line to get it sorted.

Service
Thank you for your feedback, I am trying to comprehend why you needed to wait three weeks for us to see your vehicle. I am sure that normal service will resume at your next visit.

Helpful service coordinator lady. She kept me in the know during the day. She arranged a lift back to the Bmw centre which otherwise meant a bus trip !!

Service
Thank you for the lovely feedback.

Well managed by service executive who was efficient and courteous. Car was well cleaned.

Service
Thank you very much.

Great friendly efficient service.

Service
Thank you very much.

Helpful staff who listened to the problem and then dealt with it

Service
Thank you very much for the great feedback.

It took 4 days to fix a warranty problem with windscreen washers. Initial diagnosis wrong it turned out to be the washer pump.

Service
Thank you for your patience and understanding, occasionally we have to go through a process of elimination. we look forward to welcoming you back soon.

The staff went out of their way to fit into my schedule.

Service
Thank you very much, glad that all went so well.

I didn't get to see the service adviser when I dropped the car off,also I dropped the car off the night before,but didn't get a call about it until very late the following day.

Service
Thank you for your feedback and whilst I am delighted we were able to accommodate your car the night before I am a little perturbed that you waited so long for a phone call. I am sorry to hear that.

My car needed new air springs at what I think is a young age for such parts to need replacing. The cost of this has dimmed my enthusiasm

Service
Thank you for the great feedback, sorry to read that the air springs needed replacing but we do appreciate your loyalty.

Very attentive

Service
Thank you very much for the lovely feedback, we do appreciate it.

Everyone was helpful

Service
Thank you for the amazing feedback!

all was good no issues

Service
Fantastic, thank you.

Politeness from the salesman and a job well done

Service
Thank you very much

Perfect service from your staff in Sytner High Wycombe

Service
Wow. Thank you very much for the feedback.

Simone Jung and Per went over and above to support my needs and acted swiftly and effectively. the pick up and delivery of the car is much appreciated in my busy life

Service
Thank you for the great feedback and delighted that Simone and Per looked after you so well.

The customer service reception was excellent but I would have liked to see the car parts replacement first hand to verify the installation.For me it was all too sanitised and remote from the 'garage mechanic' interface.

Service
Thank you for your feedback, please do feel free to ask to see the displaced parts if this happens again as the team will be very happy to share. Thank you for choosing Sytner High Wycombe, we do appreciate it.

It's very expensive. Although the service is good.

Service
Thank you very much for the feedback.

Car was returned after service requiring an extra litre of oil and on a previous occasion it was returned with far too much oil.

Service
Thank you for your feedback but I was sorry to read about your oil issue. I have spoken with the team to understand what has occurred. Thank you for your patience.

Good service, great communication though out the whole process

Service
Thank you very much for the terrific feedback, we really do appreciate it.

Because I used the mini agents

Service
Thank you for the fantastic feedback, we really do appreciate it.

Every thing carried out in the time scale and also kept informed

Service
Thank you for the tremendous feedback.

No issues, work successful courteous reception

Service
Thank you very much for your feedback.

My tyre problem was handled speedily and in a friendly manner - I was not kept waiting either for an appointment or for attention on my arrival

Service
Wow! Thank you for the lovely feedback, so pleased that we were able to assist with your tyre.

They booked the car in, ordered the parts, supplied a loan car, ,Simone was fantastic, very professional and polite.

Service
Thank you for the lovely feedback, I am delighted that Simone looked after you so well

Jeremy Page collected my car and bought it back to me serviced and cleaned.

Service
Thank you for the fantastic feedback, very pleased to read that Jeremy helped out with the collection and delivery and we look forward to welcoming you back soon.

Good Customer Experience

Service
Thank you very much

I received a perfect service which exceeded my expectations.

Service
Thank you for the fantastic feedback, we do appreciate it.

Tyre price not competitive. But speed and customer service extremely good

Service
Thank you for the feedback and delighted that you were happy with the customer service. We constantly aim to ensure our tyres are competitively priced and sorry on this occasion that they were not.

The young man who dealt with me, talked me through what to expect, he also listened to points I had to discuss and I felt valued as a customer.

Service
Thank you for the lovely feedback, I am really pleased that the team looked after you so well and we look forward to welcoming you back soon.

Per went out of his way to resolve my issues, kept me updated and was fantastic to deal with

Service
Thank you for the fantastic feedback and very pleased to read how well Per looked after you. We look forward to welcoming you back soon.

The experience was excellent, work completed to a high standard without delay. Roger looked after us very well.

Service
Thank you for the fabulous feedback, it is always a pleasure to deal with you all and we look forward to this relationship continuing in the future.

Helped with short notice.

Service
Thank you, it's what we aim to do!

Roger Davidson who dealt with the service of my car was superb from beginning to end - a competent and no fuss approach!The video of the service highlighting problems was also really useful to have.

Service
Thank you for the fantastic feedback and thrilled that Roger looked after you so well. We appreciate your custom and look forward to welcoming you back soon.

From start to finish the service is professional and efficient

Service
We always aim to deliver and very pleased that we have been able to assist. Thank you for the lovely feedback.

As usual, efficient ,courteous service

Service
Thank you very much.

Friendly helpful staff, work carried out as per quote, car cleaned, courtesy car provided. All made very easy

Service
Thank you for the lovely feedback. We do appreciate it.

I had to keep phoning up to get information on how the repair was proceeding. The calls themselves were very professional and information was provided when requested. The cost if the tyre was £50 more than the cost through a tyre online company,

Service
Thank you for the feedback, but sorry that you had to make the running with regards to phoning. Thank you for your patience, we do appreciate it.

I visited Sytner High Wycombe to see a colour, but due to a disappointing experience with Sytner Sunningdale, I completed the sale at High Wycombe as Matt Knott was excellent, attentive and extremely helpful during the sales and delivery process.

Sales

All went well during sale of car, albeit a little rushed.

Sales

The salesman was brilliant and made the whole experience enjoyable from the initial test drive, purchase and delivery; please pass on my grateful thanks and appreciation.

Sales

All done over the phone and email which was extremely easy. A lot of time was put in sourcing the right car at the right price so I am very grateful for the effort and patience shown by Alex. The delivery and pick up process was very easy and short.

Sales

The sytner dealership in High Wycombe is fantastic. Very friendly staff, very clean and pleasing to the eye.

Sales

Everything was ready and the purchase process was very simple and efficiently dealt with

Sales

they were very helpful

Sales

No issues

Sales

Mark Molloy has superb knowledge of the product and its history, has an excellent manner and took me through the ordering, tracking, prepping and delivery processes expertly and sympathetically.

Sales

He's gorgeous

Sales

See above.

Sales

Great service delivered in a very professional and friendly manner.

Sales

Everything was as discussed and expected. No flowers with the car this time though but the discount was better than last time.

Sales

I have been a long standing BMW owner and Mark Molloy has delivered new BMWs to both my husband and I over many, many years and does not push us but waits until we are ready to buy as he knows we are then genuine buyers.

Sales

Alex always went the extra mile

Sales

Initially I was disappointed with the delivery time of the vehicle as it was far too long, however, following some chasing by your team member eventually the car was delivered earlier. I was kept up to date. All other aspects were very well handled.

Sales

Everything was on time as promised

Sales

Sales representative was very helpful and friendly. Hi found for me the car I wanted super quick. I was in a rush to purchase a car and Alex did a great job for sorting out for me pretty quickly.

Sales

First class service.

Sales

Excellent service throughout. Ian Jones and Ian Allen were excellent

Sales

Car due at the end of April got it near end of June

Sales

Alex kept me up to date when required and was happy to either emil or call me as i preferred.Well done Alex you are a credit to BMW

Sales

Superb handover and explanation

Sales

Everything was explained clearly, we felt looked after and important customers.

Sales

Helpful staff, especially Alex S-M

Sales

Knowledgeable, efficient and friendly sales person. On time delivery

Sales
Thank you for the fabulous feedback, we really do appreciate it.

Again, Sytner couldn't do enough. Nothing was too much trouble.

Sales
Thank you for the wonderful feedback and loyalty, we look forward to welcoming you back soon.

Ian Jones, the salesman who handled our purchase, was an absolute delight to deal with. Extremely helpful, and knowledgeable, and not all 'pushy'.

Sales
Thank you for the lovely feedback especially regarding Ian. We always appreciate your loyalty, thank you very much.

I was given all the help I needed to make my decision

Sales
Thank you for the lovely feedback and it is always great to see you when you pop in. Thank you for your loyalty over the years, we really do appreciate it.

I had to return the car for completion of the preparation of the vehicle. There was some "white tape" on the bonnet area and a poor autoglym finish inside on the dashboard area. I had one or two questions which were answered and the car was washed.

Sales
Thank you for the feedback and apologies for the situation regarding the preparation. Thank you for your patience though, we do appreciate it.

I have had BMW 5 series cars before but my last car was a Mercedes E350 which I loved. In reality I was happy to have either car; but I chose to return to BMW because I had better experiences with the personnel at BMW in terms of their engagement.

Sales
Thank you for the fabulous feedback and for coming back to BMW. I am really pleased that my team were able to engage you so well.

Alex was extremely helpful and patient (almost too helpful as we ended up buying two cars!)

Sales
Wow! Thank you for the amazing feedback, we really do appreciate it.

Alex was excellent and very patient with us

Sales
Thank you for the fabulous feedback and delighted that Alex looked after you so well.

Contact and servility by all

Sales
Thank you very much for the great feedback.

Very friendly, helpful service.

Sales
Thank you very much

I was impressed with the speed of being seen upon arrival at the garage. I was offered a test drive and I didn't feel rushed. I was shown all the features of the car and how to enhance my driving experience.

Sales
Thank you for your feedback, we absolutely aim to please and make it as easy as possible. I really hope you continue to enjoy your new BMW.

Excellent sales man lots of knlowich about vehicle

Sales
Thank you for the great feedback, we were delighted to be able to assist you.

It was a great experience and a very positive one at that Ian at Sytner High Wycombe was great!

Sales
Thank you so much for the amazing feedback regarding Ian and Russell. I am delighted that they looked after you so well and look forward to welcoming you back soon.