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ABOUT Sytner High Wycombe.

Find out more about what we and our team get up to.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Steven Richards

Head of Business

Lorna Muir

Financial Controller

Gareth Bowen

General Sales Manager

Nick Williams

New Car Sales Manager

Daniel Lingwood

Used Car Sales Manager

Jeremy Page

Used Car Sales Controller

Ian Allen

Business Manager

Ryan Price

Business Manager

Alun Clarke

Service Manager

Doug Smith

Parts Manager

Ric Walford

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

We had quite a long wait for the car when we arrived to pick it up. We had to go to ask what was causing the delay as nobody thought to come and tell us. A phone call to tell us the car would not be ready at the arranged time would have been useful.

Service

Generally satisfied but often small things agreed are not followed up.

Service

Sytner spotted a number of issues with my vehicle which they were able to repair prior to the warranty expiring.

Service

Not all parts available, took extra day

Service

I was kept up to date at all times by Per and the problem was dealt with quickly

Service

Very satisfied with the service.

Service

messed about collection time & arrangement. Conflicting tales about recall work. Called at 4.21 for authorisation to look into non working a/c. Spoke to wife who had car for 2 days no a/c problem rang 4.24 to stop. Charged felt conned recouping recal

Service

Well the service element was OK but not up to what I have come to expect, no reports on tyres, not sure what was done was oil replaced etc and the warranty fix was not fixed. So have to mark down this time.

Service

It would be useful if it were possible to drop the car off earlier to avoid rush hour traffic.

Service

easy to arrange a convenient service visit, efficiently carried out and even washed the car and provided a video clip to explain the vehicle condition - perfect!

Service

Good service and was able to pick up the car the day later as due to pick up issue.

Service

See above - I have become used to better over the years I have been to Sytner High Wycombe. This also meant I had to go without my car for a 2nd day.

Service

Good verbal report and video report from end of warranty inspection.

Service

No issues all very easy

Service

Great team - they love the bmw as much as the customers

Service

I was satisfied, apart from the state of the loan car which was internally filthy, I'm surprised how your customers treat your cars.

Service

Simone was very helpful in seeking a contribution from BMW to cover fairly extensive new brake parts needed at <30k miles. She arranged for BMW to cover the majority of the costs of replacements, which was very welcome.

Service

Sytner High Wycombe offers the best car service experience in our area. From the moment you arrive, greeted by a concierge to the time spent with the various service team members one is treated like a guest in a 5 star hotel.

Service

Efficiently done and cleaned afterwards.

Service

Had to wait some time for Service Consultant & wasn't offered a drink. Booking in took a long time. Courtesy car was clean on the outside but had rubbish inside including customer contact form for another customer. Not all faults resolved on collect

Service

Good explanation of service

Service

Very easy to deal with and great pricing for older cars

Service

The appointment time was not adhered to.

Service

This service was due to a BMW recall request. It was inconvenient. My vehicle is 6 months old and it was inconvenient to have to take time out of my day to drop off in the morning and collect in the evening. I bought a brand new car for reliability.

Service

Excellent service - but it would have been nice if the car had been polished too. Also when I asked about buying different seats for my M2 I was told a flat no. I’m sure this is possible.

Service

Work was carried out quickly and the cost of the work was very fair. The guy I dealt with was a legend as well and managed to source me a courtesy car at short notice. In addition warranty work was identified and fixed with no bother to me.

Service

Clean car

Service

Smooth and quality of staff and service

Service

Would have been perfect if you still did pick up and delivery service!!!

Service

Everything worked as planned, work done one time and people very pleasant

Service

Customer service was great, the work I had carried out amounted to around £1500 I was told my car would be washed upon collection but unfortunately was not.

Service

Everything was very well organised and well delivered

Service

Still have issues with my suspension.

Service

20 minute wait when collecting

Service

Not following up outstanding issues.

Service

Cost is always an issue but once this has been digested I am ok.

Service

All went to plan and time.

Service

They always keep me updated with progress of the work they are doing

Service

Booked in and got sorted about an hour early

Service

I arrived back from holiday in the Caribbean at 7.00am (tired after an all night flight) to find the suspension on my 530d touring had failed for the second time!! I took the car in that morning and it was fixed by the evening - brilliant service

Service

Ease of booking & friendly processing

Service

As above - returned with a new fault.

Service

Staff are friendly knowledgeable and helpful. It is quite literally a pleasure doing business with you again Mark Malloy!

Service

I have had problems with some features of my navigation and when the car came in for rectification, the problem was substantially repaired but it now seems to be slowly reverting to the problem I brought it in to be repaired.

Service

All of the team are a delight to deal with

Service

The car was well looked after and a hire car was offered - I wanted to get prices on a m4 but the sales man movers contacted me ......

Service

I like the detailed information in the form of a video clip after each service, which provides the confidence that the service department has completed a thorough check up on my vehicle.

Service

Prompt and courteous service.

Service

The service has been pretty terrible. They refused to pick up so they could resolve the issues. Only did so when I threatened to return he car. You are supposed to be an upmarket brand,for god sakes protect it. Good services from sales & Luke Staines

Service

Service manual has not been filled in so will need to make a return visit.

Service

It took a while to get the safety recall service booked in due to lack of courtesy cars, but the actual service was carried out very well.

Service

At the dealer the service was exemplary and it really is no hardship to return there. I would like to specifically thank Per Taylor who was friendly, patient and supportive throughout and Phil in the workshop who helped me to identify the fault.

Service

Always polite and courteous

Service

Nothing was too much trouble. Work was completed on time.Unfortunately I damaged the car slightly on the gates on arrival at Sytner (first minor bump in over 20 years). Simone sought out Carl from the body shop who was very helpful. Thanks to both.

Service

All round 5 star service, from car pick-up, to communications with Neil Hamilton, to how video content came across, to car drop off and the driver moving the car as I was nervous about the slope the car had been parked on. Wonderfully professional.

Service

Repair was done well & courtesy car available throughout

Service

Although they were fairly busy, the staff were well organized and I was attended to without delay during the 4 visits I made so far.During the time my car was in for attention, I was kept informed of progress by phone.The car was valeted on return.

Service

Professional approach to delivering customer satisfaction

Service

Carl and Keith were lovely. Unfortunately no loan car but it was relatively short notice. Unfortunately when I picked up the car the key hadn't been updated and the log book wasn't signed. Since then I've had unsolicited marketing calls from you.

Service

On the day of the service, at short notice I need to drop the car in earlier than planned. The service agent not only took the car earlier but fitted into the workshop earlier too, very good

Service

Per followed up on all aspects of the service. exception was a missed part which wasnt resolved but that a mechanic issue, not Per

Service

Was told all four tyres were the same and needed replacing. In fact rear tyres are different to fronts, and were still legal. Prices quoted were 20%+ higher than I obtained from outside major reputable company. Same for wheel re-alignment.

Service

On time, polite, efficient and offered coffee and space to work if I needed to wait.

Service

Job completed quickly in the time frame I set and the car cleaned too

Service

As above, unable to fault.

Service

They collect and deliver and always keep me updated as to what if anything is needed before actually doing it and the follow up is god too

Service

The customer care was outstanding

Service

Professional service, efficient and very helpful

Service

Solved my problem, and both collected and delivered car when they said they would

Service

I would have given 5-stars except the replacement censor was not in stock. I realise that spares need to be kept to a minimum but apparently this sensor is known to fail and has done so on a previous occasion on my car. This led to a 24 hour delay.

Service

Very good service

Service

Excellent customer service from Simone Jung when booking in the car and on the day.The attention to detail and fantastic service from the technician Richard Viner

Service

They explained clearly why my tyre had to be changed. They did it immediately, made sure I was comfortable waiting.

Service

Excellent Customer and Maintenance service

Service

Choice and convenience

Service

Very happy with the service. Need to book so far in advance to get a collection prevents a 5.

Service

Fairly pricey but I enjoy using the Sytner facilities while waiting and they give a drop off service.

Service

Customer service, expectations were set and work was completed to a high standard.

Service

Excellent efficient service with a smile

Service

Boot not valetted and valve caps missing on two tyres

Service

It's always efficient

Service

Friendly, courteous and very efficient

Service

Everything needed was done.

Service

The next maintenance due date was not updated - seat belt alarm passenger not fixed

Service

Problem understood. Good friendly service.

Service

The mark would have been the maximum but it did take quite a bit longer than first estimated.

Service

A trouble-free experience

Service

completed within the timescale suggested. i was able to work effectively in the lounge while the work was being done.

Service

Kept informed, finished on time.

Service

We have always received prompt and efficient service at Sytner High Wycomb.

Service

There is a problem with my car, but they couldn't give me a courtesy car as I have under 1 year in my licence, I was told that they can get me a hire car instead, and I still haven't heard back!!!

Service

Consistent quality service over many years

Service

Front and back of house service excellent

Service

Anastasia Date was THE best service provider and took very well care of both of our BMW's which needed to be serviced and needed an MOT.

Service

I have been treated as an important person, and my problem has been resolved.

Service

I found some damage on rear of vehicle. Hence my calls into the dealership which went unreturned

Service

The service was really good, fast and extremely efficient

Service

Because I had no problems car felt great when I got it back.

Service

Again good service in a good time frame.

Service

Quick, Efficient

Service

I had an issue which I think other companies may have pushed back on but the issue was solved efficiently and quickly and at no cost.

Service

can't fault the service , exceptional

Service

Transport from and to dealer was provided whilst my warranty repair was carried out.

Service

Went out of their way to fix an error by service call centre (my car was booked in for a service in Essex, I live in High Wycombe and requested High Wycome) High Wycombe worked overtime to service my car. Amazing service and will do attitude

Service

Great service from polite and re-assuring staff

Service

Excellent service

Service

Following fitting of new brake pads, we were not advised that the car would roll backwards on a hill and to take care .

Service

Service advisor was very helpful, went the extra mile.

Service

Very easy to deal with, friendly efficient staff.

Service

Speed

Service

Every time I have dealt with BMW, from booking my MOT, my next service or just a curtesy call to make sure everything is OK and still happy with my car have been treated with respect and in a very professional manner. Free coffee on tap and friendly.

Service

efficient service , car finished on time

Service

A great experience!

Service

My car was repaired under warranty when the warranty had in fact run out. I thought that was a very generous gesture that will certainly motivate me to continue my relationship with the brand and the company.

Service

I had a painless experience once again!

Service

I received a first class assistance by Simone Jung who could not have been more helpful or knowledgeable. The whole team at High Wycombe are highly motivated and present a first class image backed by performance.

Service

Job took rather longer than predicted.

Service

The car was recalled for some modification and this was carried out and an assessment of the car was done at the same time and a video emailed to us.

Service

Good service, nice staff.

Service

Everyting is excellent

Service

Everything was made very easy from booking in to collection - very pleasant staff

Service

Freindly staff and very helpful

Service

BMW initiated the complementary service. They followed up their offer to ensure the date/time were convenient. On the day staff couldn't have been more helpful. A minor problem had been rectified and my car was returned to me in pristine condition

Service

My Wife had a problem with her X3 the warning lights came up the service consultant Rob Trice had the faults corrected as well as a new battery. A few weeks later my M240 head unit shut down Rob Trice sorted the reprogramming. Excellent service

Service

Everything was good and the car was serviced well

Service

Friendly team. Good explanations.Professional responses.

Service

All went well and as expected

Service

As above, service consultant was very good and all work was completed in a day.

Service

Great service and speed. Always a little pricey but worth the extra money.

Service

Prompt efficient service

Service

Pretty much the same answer to the first question - delighted with service.

Service

Perfect results

Service

Took the chance of a winter check prior to going skiing.Liked the video report and the attitude of the service managerOnly issue was with the time "charged" for installing the ski rack bars....4 screws!

Service

Issue resolved quickly and efficiently

Service

You did what you said you would

Service

Matt kept me fully informed and I had the car within a week of decidng the one I wanted

Sales

Read the previous replies

Sales

Every step of the way, was clearly explained,and our question were dealt with very efficiently by all staff concerned with my requirements

Sales

Mark Molloy’s customer service keeps me coming back.

Sales

The car was sourced and prepared exactly as requested. The handover was on time and well executed.

Sales

Both Chris and James explained the entire process to us and clearly made efforts to make us happy in purchasing our first BMW.

Sales

because it is the truth save for pushy female receptionists, otherwise i Would have awarded five points.

Sales

I cannot fault Sytner High Wycombe, or Mark Molloy (The salesman). All very friendly and want to look after you (me). If I move to Scotland, I would still buy from this dealership - I know what I will get, and I truly feel valued. I am life customer.

Sales

team went out of their way to ensure it was a great experience

Sales

Very happy with help and service I received from Alex when purchasing my new car

Sales

The inside of the car had lots of dirty marks

Sales

I am not local to the selling dealer. Good service during sales process and delivery but I have an issue with the registration of the Trackstar which is a concern and of course affects the vehicle insurance.

Sales

It couldn’t have been better

Sales

All perfect...(you did forget to fill the car up with petrol).Felt comfortable and guided through the process.

Sales

Extremely satisfied. Everything was dealt with efficiently and professionally. Mathew Knott is a credit the company. He provided me with a 10/10 service throughout.

Sales

Was kept up to date through the whole process

Sales

I bought 2 new cars on the same day - 1 Audi and 1 BMW. The BMW experience was seemless and excellent - couldnt better it

Sales

Alex Stanley Davis - great service

Sales

Very honest hard working sales team

Sales

Every.thing as promised

Sales

Friendly helpful service and a good deal!

Sales

We had a delay of 4 weeks between ordering and receiving the car, which was unexpected and due to a requirement to change a part on the car; other than that, everything was great.

Sales

Great experience helped by the excellent sales staff i.e. Mark Malloy

Sales

The score speaks for itself

Sales

Slight issues with delay in delivery but is a new model of car and very popular and no real problem

Sales

Adding to my response to '1', we were prepared / had decided to buy a VW Tiguan... until our visit to BMW. This is due to our experience with Alex.

Sales

no issues and felt looked after

Sales

All fine.

Sales

Alex made sure everything was turned around exceptionally quickly.

Sales

I was made welcome and everyone was courteous during my visit.

Sales

Excellent service.

Sales

Your salesman made sure we were well watered and he presented the car very well on collection.

Sales

Nick Levison is excellent at his job - a pleasure to deal with.

Sales

Completely seamless and all was straight forward. Pleasant and professional throughout and only to happy to assist in questions I had. The only reason the centre hadn't got a 5 from me was purely down to my last experience with the Used department.

Sales

Very helpful & friendly service. Large showroom with all different models to view.Happy to arrange test drives.

Sales

This was a joy, from the salesman getting me my first coffee to the minute l drove away in the car. 5 star treatment, the salesman Mark could not have been better. Just fantastic, Thank you.

Sales

Ian Jones looked after me very well

Sales

Based on the Mark. I was very happy with Mark, he was very knowledgeable and and approachable throughout which I appreciated.I have had other situations where sales have been very pushy which I did not experience on this occasion.

Sales

I have never bought a new car before but was really impressed at how individual the service was. It was also really reassuring how passionate both Francesca and Nick were about the cars and the brand as this gave me a lot of trust.

Sales

Love my new car

Sales

I was thrilled with my new car- every detail had been attended to and Mark made it feel very special and personal.

Sales

I was always kept up to date with the cars progress

Sales

Absolutely first class service with no hitches whatsoever!

Sales

My experience was exceptional throughout. Ian spent a long time going through my purchase needs to ensure I got the car right for me. And the delivery was a fantastic experience