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ABOUT Sytner High Wycombe.

Find out more about what we and our team get up to.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Steven Richards

Head of Business

Lorna Muir

Financial Controller

Gareth Bowen

General Sales Manager

Nick Williams

New Car Sales Manager

Daniel Lingwood

Used Car Sales Manager

Jeremy Page

Used Car Sales Controller

Ian Allen

Business Manager

Ryan Price

Business Manager

Alun Clarke

Service Manager

Doug Smith

Parts Manager

Ric Walford

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Front and back of house service excellent

Service

Anastasia Date was THE best service provider and took very well care of both of our BMW's which needed to be serviced and needed an MOT.

Service

I have been treated as an important person, and my problem has been resolved.

Service

I found some damage on rear of vehicle. Hence my calls into the dealership which went unreturned

Service

The service was really good, fast and extremely efficient

Service

Again good service in a good time frame.

Service

Quick, Efficient

Service

can't fault the service , exceptional

Service

I had an issue which I think other companies may have pushed back on but the issue was solved efficiently and quickly and at no cost.

Service

Because I had no problems car felt great when I got it back.

Service

Transport from and to dealer was provided whilst my warranty repair was carried out.

Service

Went out of their way to fix an error by service call centre (my car was booked in for a service in Essex, I live in High Wycombe and requested High Wycome) High Wycombe worked overtime to service my car. Amazing service and will do attitude

Service

Great service from polite and re-assuring staff

Service

Excellent service

Service

Following fitting of new brake pads, we were not advised that the car would roll backwards on a hill and to take care .

Service

Service advisor was very helpful, went the extra mile.

Service

Speed

Service

Very easy to deal with, friendly efficient staff.

Service

Every time I have dealt with BMW, from booking my MOT, my next service or just a curtesy call to make sure everything is OK and still happy with my car have been treated with respect and in a very professional manner. Free coffee on tap and friendly.

Service

efficient service , car finished on time

Service

The car was recalled for some modification and this was carried out and an assessment of the car was done at the same time and a video emailed to us.

Service

Everything was good and the car was serviced well

Service

A great experience!

Service

My Wife had a problem with her X3 the warning lights came up the service consultant Rob Trice had the faults corrected as well as a new battery. A few weeks later my M240 head unit shut down Rob Trice sorted the reprogramming. Excellent service

Service

All went well and as expected

Service

Everyting is excellent

Service

I received a first class assistance by Simone Jung who could not have been more helpful or knowledgeable. The whole team at High Wycombe are highly motivated and present a first class image backed by performance.

Service

Friendly team. Good explanations.Professional responses.

Service

As above, service consultant was very good and all work was completed in a day.

Service

My car was repaired under warranty when the warranty had in fact run out. I thought that was a very generous gesture that will certainly motivate me to continue my relationship with the brand and the company.

Service

I had a painless experience once again!

Service

BMW initiated the complementary service. They followed up their offer to ensure the date/time were convenient. On the day staff couldn't have been more helpful. A minor problem had been rectified and my car was returned to me in pristine condition

Service

Good service, nice staff.

Service

Great service and speed. Always a little pricey but worth the extra money.

Service

Everything was made very easy from booking in to collection - very pleasant staff

Service

Job took rather longer than predicted.

Service

Freindly staff and very helpful

Service

Prompt efficient service

Service

Pretty much the same answer to the first question - delighted with service.

Service

Perfect results

Service

Took the chance of a winter check prior to going skiing.Liked the video report and the attitude of the service managerOnly issue was with the time "charged" for installing the ski rack bars....4 screws!

Service

Issue resolved quickly and efficiently

Service

You did what you said you would

Service

When the car went in for a check I had mentioned that tyres may need replacing. I did not hear anything till the car was brought out and I was given a report which recommended that a tyre should be changed. It would have been more efficient if I had

Service

The whole experience at Sytner High Wycombe is a pleasure from the greeting at the door or in the car park to the car being cleaned at the end.

Service

All one as promised, coverage and timing

Service

Good customer expereince

Service

as per previous answer, the service was very good and the work was completed on-time and the car ready when I arrived at the garage after work. The garage has fantastic facilities are the waiting area is pleasant and comfortable.

Service

Seen to quickly, everyone was polite and kind, great service on the car and love the free valet

Service

Excellent service and completed within the timescale I had been given

Service

Use of loan car whilst my car was in for bodywork repair. Terry was great at keeping us informed of progress.

Service

Service with a smile and very friendly

Service

Done the work in a timely manner and kept me inform.

Service

Work is done the way it should be without cutting corners.

Service

Service was fantastic, quick and easy no messing around.

Service

Treated like a valued customer. Kept me in contact with the work being carried out. Met my hopes on contributions towards out of warranty repair work.

Service

Not only serviced but cleaned as well

Service

Hassle free, polite service

Service

My X3 had suffered a series of frustrating problems for 18 months that your team were previously unable to permanently fix, but this time you did fix them and I drove over 1000 miles last week and the car ran perfectly, thank you.

Service

Ditto

Service

Work ll completed in the time agreed

Service

Prompt diagnosis - very clear

Service

Good customer service from John, everything clearly explained, honest assessment of state of car and no unnecessary work added.

Service

Received video of works as well as prompt customer service.

Service

Although disappointed with initial result, they listened and took the car in a 2nd time and produced a very good result

Service

I cannot fault BMW & Sytner High Wycombe

Service

Easy to book service , work carried out whilst waited and I took the opportunity to test drive a new X 3 whilst waiting

Service

Sytner have been very helpful and understanding.They have eased my anger and frustration.

Service

As above plus the person looking after me was brilliant.

Service

ALL WENT PERFECT

Service

Everything was great, job was done perfectly and fast with a great video feedback. I was promised to be contacted to provide me a quote on the repair of a dent on my car, pictures of a dent were taken, but I am still waiting for a quote

Service

Very patience and understanding staff

Service

Everything fully done as expected. Some minor confusion over quoted prices promptly rectified to my complete satisfaction.

Service

Friendly prompt and efficient and clean the car

Service

The service was done as requested and I was made comfortable whilst I waited. Unfortunately there were no newspapers or magazines available.

Service

My car had a minor problem that was promptly and effectively rectified

Service

Service Advisers always very courteous and helpful along with Reception staff who greet you while you are waiting for your appointment

Service

Good communication, service and work

Service

No complaints

Service

as above

Service

Great service from John

Service

I was very impressed with the guy who took the car and communicated with me regarding the work that was needed. He was extremely professional and helpful.Very happy to get a video of the work that was being carried out on my car.

Service

very difficult to improve on this level of service

Service

Used Sytners for well over a decade and they know how to deliver customer service.

Service

The team went out of their way to help

Service

Sytner are great. Fast and efficient service. Very professional and user friendly BMW Centre.

Service

Good reception, intelligent staff and a comprehensive solution of the problem with the car

Service

See above. Not only did they not know why car was booked in they lost all correspondence between other dealer who were paying for work. So had to do it all again

Service

Kept informed at every stage of the process.

Service

every thing went smoothly

Service

Service interval indicator not reset & software upgrade caused iPhone app having to be reset and sat nav “ previous destinations” showing at map grid references. Would have helped if we had been forewarned about impact of upgrade.

Service

The issue with my car was fixed without delay

Service

The Wycombe team seemed to go the extra mile, to ensure the problems with my vehicle, were correctly addressed

Service

Robert was excellent. Always keeping me up-to-date on the status of my repair.Got me a suitable replacement car with very little notice.

Service

The service was a first one - pretty much just an oil and filter change. I cant get too excited about that !

Service

All in all it’s a very nice place to visit everyone from the ladies on the front desk to the service managers are really polite and friendly

Service

as above - excellent

Service

They have always worked hard to provide a great service, both on the sales side and also when my car needed fixing.

Service

Good service but minor issue was Car well cleaned but boot left dirty

Service

Same as above. Plus very helpful and efficient service. Kept informed plus like the video report.

Service

It seems to me Sytner strives to do everything to the highest standards

Service

The main work was fine, but as part of the "healthcheck", my washer bottle was topped up with water, not windscreen wash, resulting in the the water freezing in the pipes and now the headlight washer protruding from the body of the vehicle, frozen.

Service

If I had paid for the car wash I would have asked for the car to be cleaned again.

Service

The problems with the car were sorted.

Service

One of the great things at Sytner High Wycombe is that you can talk to the technician who will be working on your car and explain directly any faults or issues. Max who looked after my car was polite ,knowledgeable, and took the time.BRILLIANT.

Service

As above

Service

Attentive and courteous staff giving excellent customer service

Service

John in Service was very helpful

Service

All went to plan and car was ready when they said it would be.

Service

welcomed on arrival. service rep explained what would happen and how long it would take. he made sure that I was comfortable in lounge. Advised me when it was 15 minutes to go. Ensured I was made aware of all that was done. Made sure I was satisfied

Service

excellent service

Service

Courteous, knowledgeable staff providing an excellent service

Service

Friendly and professional BMW staffs but very limited courtesy car available, you need to improve on this as you know most of your customers have a very busy, on the go lifestyle. Besides we expect high quality services from high quality car company.

Service

Efficient & quick

Service

all aspects of service exceeded expectations

Service

I had very good service from Roger Davidson.

Service

This visit was for a first service on a BMW X5 - Reg BJ66UJH. The work consisted mainly of an oil and filter change, microfilter and recirculation filter change. I nearly fell off my chair when I was asked to pay over £300 for this limited scope.

Service

I would suggest you clear cars faster in your front car parking area though - I could barely find a space at 9.45am!

Service

Luke the service guy was brilliant to deal with - really professional and helpful

Service

Was adequately kept up to date by the staff with a delay in getting the car back - but was kept overnight instead of collecting at end of day

Service

Very friendly and efficient

Service

It would be 5 stars, however your paper work boasted about it being hoovered, it wasn't, I'm not fussed about it being cleaned as I do it myself, but if your going to say it was then please check.

Service

The issue I had with the car was fixed and explained.

Service

The communication and follow up was good which is why I marked it in the middleWould have been better had more testing been done - process is to do a cheap simple visual test.... send the car back with the fault, and wait to run out of coolant again

Service

Easy appointment, considerate service manager

Service

as above

Service

Work completed as requested without any hassle

Service

Work carried out very swiftly and revived new parts within the day

Service

Rob Trice was brilliant from start to finish, my car was so clean when I collected too!

Service

Staff always helpful and very good

Service

Very happy

Service

Tyre service excellent

Service

The service was impeccable.

Service

As above

Service

Anastasia kept me updated throughout the work being carried out on my car with timely texts and also calls which was a nice “human touch” in this digital age ... complimented by her wonderful sense of humour.

Service

When I booked the car in under warranty to then be told on the day that diagnosis was £90 was a shock. This happened on the last 2 visits.

Service

Roger was very helpful and ensured all work was carried out to my deadline.

Service

Per was excellent good at his job

Service

polite

Service

Excellent service

Service

Solved problem

Service

Very efficient and able to make arrangements for transporting me home

Service

curtesy car was automatic, would have preferred manual

Service

Good service

Service

As mention above the Synter brand delivers everything you expect from BMW

Service

Robert was very helpful

Service

Issues were resolved in a very short period

Service

Everything went according to the schedule given to me by the service agent and I was very happy with the result

Service

Very good inspections but the offer to fix the problem was far too heavy handed. I would expect a main dealership to not take the approach of changing entire parts and only the sections which are at fault.

Service

Adding to my response to '1', we were prepared / had decided to buy a VW Tiguan... until our visit to BMW. This is due to our experience with Alex.

Sales

no issues and felt looked after

Sales

All fine.

Sales

Alex made sure everything was turned around exceptionally quickly.

Sales

Your salesman made sure we were well watered and he presented the car very well on collection.

Sales

Nick Levison is excellent at his job - a pleasure to deal with.

Sales

Completely seamless and all was straight forward. Pleasant and professional throughout and only to happy to assist in questions I had. The only reason the centre hadn't got a 5 from me was purely down to my last experience with the Used department.

Sales

Very helpful & friendly service. Large showroom with all different models to view.Happy to arrange test drives.

Sales

This was a joy, from the salesman getting me my first coffee to the minute l drove away in the car. 5 star treatment, the salesman Mark could not have been better. Just fantastic, Thank you.

Sales

Ian Jones looked after me very well

Sales

Based on the Mark. I was very happy with Mark, he was very knowledgeable and and approachable throughout which I appreciated.I have had other situations where sales have been very pushy which I did not experience on this occasion.

Sales

Love my new car

Sales

I was always kept up to date with the cars progress

Sales

I have never bought a new car before but was really impressed at how individual the service was. It was also really reassuring how passionate both Francesca and Nick were about the cars and the brand as this gave me a lot of trust.

Sales

I was thrilled with my new car- every detail had been attended to and Mark made it feel very special and personal.

Sales

Absolutely first class service with no hitches whatsoever!

Sales

My experience was exceptional throughout. Ian spent a long time going through my purchase needs to ensure I got the car right for me. And the delivery was a fantastic experience

Sales

Nice and easy hassle free

Sales

Because the salesman Chris West listened to what I said and didn't try to sell me something I didn't want

Sales

Sake and after sale excellent

Sales

Everything went to plan smooth and on time. No hiccups. Good professional approach by everyone involved.

Sales

Ian Jones at Sytner BMW was fantastic, really made me feel at ease and there was no pushing the sale as experienced in the past with other dealerships.

Sales

Completely satisfied with no complaints whatsoever. Professional and comfortable environment. Ian Jones from Sytner, High Wycombe did a first class job and made the process very straightforward indeed.

Sales

I found Ian Jones extremely patient when going through various aspects

Sales

The sales advisor Ian Jones was outstanding. The level of service and detail that he showed pretty much made my decision to go for a BMW over another Audi which ive always chosen. I would highly recommend Ian be given compensation for excellency.

Sales

The whole process was a smooth operation from start to finish with Matthew Knott regularly keeping me updated with what was happening and going that extra mile to find the colour and specification we wanted.

Sales

I was well looked after

Sales

Very attentive. Showed us the model of car they recommended. Spoke to us in a friendly manner. Good communication with regards to delivery of car.

Sales

Very professional

Sales

Every stage along the ‘decision way’ was made easy, informative and fun.

Sales

The salesman, Alex Stanley-Davies, was most helpful - both to my daughter and to me - during the process of buying two cars and trading in one. I can't fault the pleasant service we both experienced.

Sales

The car we purchased has exceeded my expectation. We are very happy. An extra thanks to our sales representative Mark Molloy who was very professional and knowledgeable. He made this purchase the best experience we have had at syntna high Wycombe.

Sales

Car salesman Chris was polite and patient during my test drives. He answered all my questions and was helpful at explaining the controls in the car and made sure I was happy withnit

Sales

Great atmosphere.

Sales

Absolutely happy with the overall experience. Although there were a couple of defects on delivery, but the dealer has taken care of them - one defect is still outstanding and I do hope it will be sorted soon.

Sales

Great service levels from the team and great help on understanding how to use the new toys in the car

Sales

Good service

Sales

Disappointed that the Road Speed indication is an expensive further options when a considerable amount of lower cost cars have this now as standard/

Sales

The salesman I dealt with, also the finance man, sales manager, are all very polite, well dressed and made me feel welcome. Also the Sales Manager Nick, recognised me from when I had purchased 2 minis from Sytners, this was 6 years ago and 9 yrs ago.

Sales

Everything works perfectly also the coffee is brilliant!??

Sales

Sales executive was very attentive and thorough.

Sales

Nick Levison was excellent

Sales

Very relaxed atmosphere

Sales

Very happy, staff worked very well to answer questions and the handover process was very cool

Sales

Helpful and polite assistance from staff who seemed genuinely interested