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ABOUT Sytner High Wycombe.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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BMW i3 Service Inclusive

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Steven Richards

Head of Business

Lorna Muir

Financial Controller

Gareth Bowen

General Sales Manager

Nick Williams

New Car Sales Manager

Rohit Kumar

Assistant New Car Sales Manager

Daniel Lingwood

Used Car Sales Manager

Jeremy Page

Used Car Sales Controller

Gareth Evans

Senior Business Manager

Ian Allen

Business Manager

Ryan Price

Business Manager

Victoria Richards

HR and CRM Manager

Alun Clarke

Service Manager

Doug Smith

Parts Manager

Ric Walford

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All handled well. Communication good. Pleasant experience. Only 'gripe' is that when buying the car I was told that pick up and return would be done for servicing etc, but when I asked for that I was told I was too far away - it's half an hour away.

Service

See Q.1 answer.

Service

My car was in for two weeks 2 days for a wheel refurb and warranty work, however the warranty work is incomplete and I have to return and get it fixed again. Plus one wheel has been damaged that wasn’t before it went in

Service

Quick service

Service

I had a very good experience and was perfectly happy. I enjoy using Sytner High Wycombe for my servicing needs.

Service

Good service provided

Service

Good service. Poor choice of loan vehicle as did not take advantage to possibly upsell.

Service

Nil

Service

Had to make a revisit to correct issue with tyre pressure sensors

Service

Too expensive

Service

All work was carried out although oil marks were left on my champagne interior from mechanics, also the cost of vehicle tracking needs to be lowered from £200 as this is a generic job for most cars

Service

See above.

Service

Released in time and kept informed of progress

Service

speedy and helpful

Service

It was easy.

Service

It was the first time I visited the branch and I didn't have any problem

Service

Service advisor and contacts were very professional.

Service

No problems at all and even arranged for me to have a great courtesy car.

Service

very efficient. great service & very pleasant staff

Service

Although I had an issue which was initially unsolved Sytner sorted it out with the minimum of fuss and maximum of smoothness.

Service

Amazing experience from the moment I drove into the car park! From being greeted at the door and escorted to a seat by professional and courteous staff, the chauffeur service to and from my office, then receiving a video of my cars 'health check'

Service

The service experience at Sytner High Wycombe is very good indeed.

Service

Because Luke Staines went more than the extra mile to help me when my car was with you and I was unexpectedly taken to hospital, in an ambulance, for a ruptured appendix. He kept the car and then had it returned with a Get Well card and box of chocs.

Service

Team on site were excellent. Just let down by courtesy car not being available. Would have bee a perfect score otherwise.

Service

Good customer service keeping me updated on work and progress.

Service

took a video and sent it to me telling me the state of my vehicle

Service

There were some problems

Service

Was told at end car needed new brakes why not tell me when on ramp so it could have been done there and then?

Service

Friendly & good communication

Service

I was very well looked after by my service advisor and I found the video explanation of the work completed very useful.

Service

Car had a software update. Kept informed of progress, offered a replacement car for the day and was called when it was ready. Love the video you get to see of Car and the level of detail. Car was also cleaned

Service

Positive, no issues to report.

Service

The service advisor was very polite and professional and had the car ready and washed when promised

Service

Although what happened to our car really shouldn't have happened (selector lever jammed in park on a Eurotunnel shuttle service!!), the service we received was excellent.

Service

The last time the car visited Sytners it was damaged - presumably by the valeting guy. There was a deep scratch on the n/s/f bumper corner. To be fair to Sytners, once the damage was pointed out it they rectified it in a couple of days.

Service

I really like the video sent showing me what the car needed.

Service

effective service consultation

Service

They were really helpful throughout the process.

Service

Service was very good - though my call to discuss the service wasn't returned. Also, printer wasn't working when the service was carried out, so the representative promised the invoice would follow in the post. but never did. Otherwise, pleased.

Service

Good service, kept me informed and work completed to timing advised, even though this had to be kept overnight.

Service

Very good service from Per Taylor.

Service

It worked well for me as the customer which is essential in my confidence with you as the provider.

Service

Could not fix dab radio cut out in the time allotted

Service

Appointment was made ... everything happened to perfect time

Service

Driven from and to garage

Service

No courtesy car available and I was surprised having bought the brand new car from Sytner that I wasn't contacted by them to see if the car was ready for its 1200 mile service.

Service

Professional and polite service consultant and work carried out to my complete satisfaction

Service

Roger Davidson in Service and Gary in the Bodyshop kept me very well informed about progress with my car. Max did the work on it and his vehicle health check video was excellent.

Service

My service engineer was superb. Very professional, very thorough, obviously more concerned about making sure a high quality job was done. The car was handed back in great condition.

Service

Excellent Dealership with extremely helpful people

Service

Great service and very good customer service advisors esp Anastasia who was very helpful and always there to help. John is also very nice as he took our car in. Great staff also Terry for his help and advice

Service

servicing has always been carried out to manufacturers requirements

Service

Happy with the booking in process, the video update on progress and resolution of the problem. Didn't appreciate the collection experience very much - no coffee offered while waiting and it took 30 mins for the car to be brought round and handed back

Service

Luke on the service desk was very helpful but the problems still keep happening with the car. Whilst in for service, someone took it for a drive and was caught at 85 mph on the motorway!

Service

Good responsive service

Service

Service was carried out and the car washed within a very short space of time.It had its MoT too.

Service

Contacted Sytner with a warranty issue that I feel other dealers would have queried. When you contact Sytner of course they value the car as a product but value me as a customer and do what they can to make the experience the least painless.

Service

1st class customer service from start to end

Service

Good experience and service

Service

This could easily be 5 star but my Service light was not reset by the engineer so i had to come back half way back home.

Service

Everything I asked to be dealt with was dealt with!

Service

Too expensive

Service

Returned phone calls, good customer expereience. It leaves me feeling that I have made the right choice of car and garage.

Service

Always have an enjoyable experience

Service

Everything done as asked. Good communication.

Service

Only issue with Warranty Repairs were that you needed to keep car overnight as you did not have the right lubricant despite car being booked in for a month. The car was not cleaned as advised and I then waited an additional 45 mins for this service.

Service

Work requested carried out

Service

A paid for tracking problem could not be resolved.

Service

Efficient and reliable

Service

Per was very helpful and kept me completely in the loop with what was happening.

Service

Everything completed on time, and waiting in the coffee shop makes for a pleasant experience with minimum inconvenience

Service

All my requirements were fully met. The treatment could not have been better.

Service

Simone Jung who dealt with me was outstanding! She was courteous, clear, helpful and professional. The four ingredients which, in my view, underpin excellent customer service.

Service

The staff are all very professional, friendly, and efficient, and that's why I drive thirty miles to come to Sytner for my services.

Service

Generally excellent, although time booked slight delay being dealt with on arrival and collection.

Service

Tasks carried out in the specified timeframe and competed well.

Service

The team member who dealt with me was not very engaging. My daughter who was with me when I collected the car commented that he was blunt and a little rude. Perhaps an off day.

Service

Service experience great, staff impeccable as always. Reason why it wasn't full marks is I wasn't impressed with the 2 series loan car.

Service

Luke takes ownership of the task in hand

Service

Excellent. My initial meeting was excellent. Very helpful chap sorted out a service pack for me (which I was told I couldn't have when I bought the car earlier in the year. )

Service

from welcome to departure, polite, friendly, informative and the overall atmosphere of professionalism.Also answered incidental questions about operation of vehicle.Best car valet ever!

Service

I was not informed about the software updates that I would need to address. For example, satnav changes and all my radio stations had been erraced and had to be reset. Not a problem but would have been nice to know before driving.

Service

Good Service

Service

I was kept informed of developments, there were some issues I didn't realise with the car. They said that the warranty work ( I didn't realise that I had a leak at the back of the car) would take a few days and offered me a car to keep me on the road

Service

The services was of a very high standard. Everyone was very polite and nothing was to much bother for them. They exceeded my expectations in every way. I was kept informed and upto date at every step. Excellent!!

Service

Everyone I dealt with was most courteous

Service

I did not have to wait too long, my car was inspected, my video received and the standard service carried out. My car was returned valeted inside and out which was a nice touch.

Service

Apart from cost there is only one small gripe. Seat, steering wheel position and computer settings were left very different to when it was taken in. Could they not be noted at the start of the service and returned to original settings?

Service

Great service. Kept updated on progress and clear explanation of their findings and what they did to fix it.

Service

Good service, friendly staff. I particularly like the inspection video they send.

Service

Work was carried out as specified and on time.

Service

professional, accurate and feed back of issues with vehicle

Service

Prompt service. A little disappointed that the battery on the remote 'key' needed replacing when I went to leave. Probably a coincidence, but I wonder if this would have shown up while Sytners had my car.

Service

Great customer care.

Service

My car went in in Sept for its MOT. It was then due a service in October. Although the service wasn't quite due, John spoke to head office and agreed for it to be brought forward to avoid unnecessary hassle the following month.

Service

Simple service but well organised. Liked the video afterwards.

Service

I had to call them in the afternoon to check on status, no valet but otherwise very efficient, polite and friendly

Service

From the very first time at High Wycombe we’ve been treated with an exceptional care! Our special appreciation to Per Taylor, our manager, who dealt with our matter in the most efficient and professional manner!

Service

They have proved to be a real good company to deal with.

Service

With this most recent service experience it was really good. I hope the issues are now sorted

Service

See above

Service

But did not tell me that there was very little petrol left in the car!

Service

It was OK - did what they said they would - but felt they were over-keen to relieve me of another £850 for brakes that hadn't come up as an advisory on the MOT. Interior came back dirty (again) and the service book wasn't stamped. So not brilliant.

Service

All problems attended to very quickly.

Service

Couldn't match National Tyres price on new tyre so took the car away and saved over £45 on one tyre myself.

Service

Everything went well!

Service

Polite, efficient, fair & clean it every time as well. Nice coffee area as well so I can work while I wait

Service

The work was carried out in the time stated

Service

Booked, reminded, everything done on time to BMW standard. Great..

Service

The experience from Synther High Wycombe was excellent, I had no appointment and managed to resolved my car issue. I was welcomed and provided excellent updates much better experience that my local BMW dealership.

Service

John Feliciano was a great ambassador and returned the car in a spotless condition

Service

You did exactly what needed to be done and kept me informed

Service

very easy, great company to do business with

Service

We are always satisfied,that's why we use Sytner

Service

Exemplary help/assistance and outstanding customer service from the involved staff, provided a seamless and faultless customer experience. Health check video also much appreciated to confirm what work was completed and status on key consumable items.

Service

As above, I was passed on to 4 people who had no idea who I was and on hold for 5-10 mins yesterday trying to arrange an appointment

Service

Friendly and efficient

Service

As expected the service was quick and i always trust the mechanics as never had a problem.

Service

Personal attention was very good. Unfortunately the fault that was looked at has reoccurred.

Service

Tyre replaced; wheel not properly balanced

Service

Convenient time slot available at reasonable noticeGood communication by individual looking after meStuck to timetable

Service

I had an issue with my vehicle not receiving RTTI - the service person tried very hard to resolve this and offered to install all software updates hoping that the RTTI would work, but it was found that due to age of my vehicle it was not possible

Service

All my needs were attended to in a courteous and efficient manner.

Service

i completely satisfied because they send me a video and jhon feliciano gave me a lift from your ofice to my workplace..thank you...

Service

very efficient

Service

Would have been 5 but man who took keys unfriendly

Service

Good communication from Service department throughout the time my car was in with you.

Service

Good service, but mechanics are remote from customer. Consequently you are dealing with a customer representative who has no knowledge of the service or repair carried out other ten it has been completed.

Service

Turned off the automatic lights off, which almost ended up with a major crash when I drove onto a roundabout without any lights, someone almost hit me. Also changed at least one setting on the car and didn't tell me.

Service

As above.

Service

there was a problem regarding the price of the service .I was given a price of £200 over the phone by the person responsible but when I collected the car the price was approx £287 when I queried this the price was adjusted to Approx £217 !

Service

The service team have been wonderful. But the car let us down.

Service

Same as above

Service

see above

Service

Roger was extremely helpful

Service

Efficient timely and informative

Service

Historically I have found Sytner High Wycombe difficult to do business both in terms of buying a car and being to book a service with a car collection.Once I finally managed to get my car booked in for a service recently , the service advisor good.

Service

really happy with my contacts, was very well looked after.

Service

The dealer tries hard to do the right thing for me as a customer , however you do pay a lot of money so you should be treated well.

Service

Good first impressions at the front desk, made aware of latest updates, questions answered in detail, particularly like the video email showing issues to the car

Service

Arrange service around me/very helpful

Service

Always pleased to help

Service

Good service provided by Roger Davidson who helped a lot.

Service

Same reason as the answer stated above.

Service

Faultless service

Service

Only because the rattle has not been fixed.j

Service

Nothing to complain about. Matt Knott was friendly, helpful and cajoling but not pushy.

Sales

Staff took time to understand my needs. Made to feel special.

Sales

Ian Jones as usual had everything sorted and ready for me

Sales

Excellent service throughout

Sales

It was a really good experience, it took me just one visit to this center and made it so easy I bought my car straight away.

Sales

From my initial enquiry to the actual purchase and handover of the car the service provided was excellent. I would particularly mention Ian Jones who offered an exemplary buying experience. Nothing was too much trouble for him.

Sales

Everything went really smoothly

Sales

Because my salesman alex Stanley Davies kept me upto date throughout the whole process from purchasing to day of collection of the vehicle and dealt with any queries I had.

Sales

Very pleased with service and facilities provided by the dealer.

Sales

great service from Mark Molloy

Sales

great service from Mark Molloy

Sales

We were kept informed of the progress of our order and the whole experience was trouble free. The follow up visits were helpful.

Sales

As mentioned previously, we were well looked after, informed and professionally dealt with. A very pleasant and stress free experience.

Sales

as above

Sales

Salesperson, Mark Malloy, was professional and very thorough.

Sales

I love my new car and the buying experience is amazing at High Wycombe. Matt Knott was very atentative yet fast and efficient

Sales

Very friendly staff, did as much as they possibly could to get the right car for me.

Sales

Professional and attentive service provided

Sales

There are a few things which were not as I expected

Sales

My agent Mr Ian Jones was wonderful he was so very helpful and not pushy like some salesman in other outlets l went to , after l had made my choice he was amazing got all the paper work completed and keep me informed he was always charming and polite

Sales

I used the same dealer, Sytner High Wycombe, as on the 4 previous occasions

Sales

Alex Stanley-Davis is a star. I originally came to one of the events but didn't find the car or deal I wanted. Alex persevered and found me the perfect car, exactly what I wanted and then some, plus the perfect finance option. I'm not easily pleased

Sales

Mark and Gareth were excellent at helping us make a choice and finding a suitable financing method.

Sales

We have been served by Matt Knott - who on both occasions took his time to answer all our questions. Thumbs up for his friendly approach to customers.

Sales

The staff are friendly, polite and professional. No problems at all.

Sales

All was exactly as promised. Very professional.

Sales

as above from the walking into the showroom, to being lent a car for the weekend. coming to do the deal and then collection, the personal touch was the icing on the cake.

Sales

Comfortable environment, coffee and attentitive staff making sure everything was ok

Sales

Excellent service from Mark Molloy at Sytner High Wycombe. Very knowledgable on product.

Sales

Always helpful with information & demonstrations

Sales

Completely satisfied with our experience of dealing with the garage. Very helpful and answered all our questions.

Sales

Knowledgeable staff, I was kept informed all the way as to the progress of the order and delivery.

Sales

Sale service is good, open and no issue

Sales

Very happy

Sales

Very good service. Could have done with car paint samples being up to date at time to help choseing car colour.

Sales

Although I did not book an appointment , they made every effort to accommodate me.

Sales

Credit to your salesman, Mark Molloy at Sytner High Wycombe, for letting the car sell itself and for sorting me out with a car with my preferred option pack & wheels. A job well done!

Sales

At sytner they care about my as a person, customer and my needs when looking for a car

Sales

Good attention to detail, good follow up, very attentive throughout the process

Sales

Salesman updated me on the delivery schedule and ensured everything was ready for delivery, even managing to accommodate a last minute specification change

Sales

Turned up to sign documents and no one was available to see me.

Sales

Professional!

Sales

Easy and helpful

Sales

From start to finish the process was made easy for me - only difficulty had was choosing the car!!

Sales

Excellent support from Ian Jones. Pleasure to do business with.

Sales

The process was easy from start to finish

Sales

During the whole process our salesperson changed, but your sales manager Nick Williams was superb and kept us well informed from start to finish. Ian Jones took over our purchase and was also very thorough in every aspect of delivering the car to us.

Sales

Great help and advice from Ian

Sales

Few teething issues picking up the vehicle but they were very quickly handled , waiting for few things from BMW services but apart from those very satisfied

Sales

Both Ian Jones and Gareth Evans provided an excellent service. Ian went out of his way to find the car that suited my needs and because I was going on holiday he pushed the order through quickly even contacting me on his day off.

Sales

Please see my comments above

Sales

The team at the dealership where very responsive to our needs and queries and overall a hassle free experience.

Sales

Sales rep very knowledgeable about product and vehicle delivered precisely to spec within 7 weeks of ordering.

Sales

Purchase process very smooth and handover of car was excellent and made it all very special.

Sales

Professional service with constant updates to let me know the status of my order. Flexile with delivery day to suite me

Sales

Clear and honest advice given , adding to feeling confident that I had made the right choice . Car delivered within the time span promised

Sales

No problems

Sales

Mark Molly provided excellent advice and input into our purchasing decision.

Sales

The customer service at Sytner High Wycombe is excellent. We were made to feel truly valued customers.

Sales

As in 1. above plus a really informative handover.

Sales

Spent a long time getting it right with many changes to get a car I would be happy with at a price I would be happy with

Sales

Really good service, only negative was it took a few phone calls and visit to BMW to get our deposit back after I had picked up my car. Apart from that the service was excellent.

Sales

Explained all options of purchasing and finance options

Sales

End to end care and sales staff who listen.

Sales

Very easy and quick

Sales

Completely satisfied. Ian is a great guy who clearly loves his job. He recommended all the things we needed, yet didn't pressurise us. Delivery was absolute perfection... Ian showed us how everything worked until we felt comfortable driving away.

Sales

Very satisfied and he kept me informed

Sales

Whole experience smooth and stress free!

Sales

Usual high standard of service. The sales exec who sold me this car had to leave the company due to family circumstances. Mark McCormack had to take over at the last minute. He worked very hard to ensure that I got my car in good order and on time.

Sales

Swift response and good service

Sales

Delighted with the whole process of buying my new car

Sales

The centre was clean, welcoming, and, most important of all, Alex Stanley-Davies could not have been more helpful with helping me find a car of the right spec etc and assisting me well through the whole process.