Loading...

ABOUT Sytner High Wycombe.

Find out more about what we and our team get up to.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Steven Richards

Head of Business

Lorna Muir

Financial Controller

Nick Williams

New Car Sales Manager

Daniel Lingwood

Used Car Sales Manager

Jeremy Page

Used Car Sales Controller

Ryan Price

Business Manager

Alun Clarke

Service Manager

Doug Smith

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

My brakes have been squeaking since the pads were replaced at the service

Service

After every visit the interior driver's floor mat is always left soiled by staff, more so by valeters. Despite me requesting an overmat to prevent this, it still continues to occur. I find this extremely irritating and infuriating!!

Service

Hassle free service and friendly staff. Sales representative followed through the order even after one year of purchase.

Service

i was extremely statisfied as i was given an awesome service.

Service

Good customer service. Helpful in sorting most of the issue with flexibility of time.

Service

I achieved what I wanted without too much trouble.

Service

As always friendly efficient service

Service

Space to work whilst the service was being carried out and I was kept up to date with progress.

Service

You picked my car up

Service

Excellent job by the technician (Sam) and good communication from Per.

Service

The staff were polite and professional, the showroom and services were great. it was a very comfortable short wait whilst they carried out the end of warranty checks.

Service

Personal Pickup service, car valet was great. Kept me informed, speedy.Can not fault them - and will continue using them over other BMW resellers.

Service

Good customer service and good facilities. Service completed in good time so waiting was not a problem

Service

Did everything expected at a very fair price

Service

Would have been 5 stars but your coffee machine upstairs was out of service and there was no milk for tea,

Service

Polite, smooth and professional.

Service

A very professional service from start to finish

Service

Generally good but why did I have to wait for more than 30 minutes before my car even moved from the car park in front of the dealership to the workshop? See comments above - I have 2 BMWs and 1 Mini and would expect to be looked after better

Service

Really impressed with Sytner Wycombe over the last 12 months, get the sense that I'm valued as a customer. Roger Davidson is a really great point of contact in the service department, he's been incredibly helpful.

Service

Good service and helpful

Service

I was kept aware of the issue ecen though there was a part recall. My options were always explained.

Service

Waiting over 10 minutes to get the car and when it come they haven’t turn off the Service light of the dashboard

Service

Great customer service, location, amenities.

Service

The car was unexpectedly put into the service centre for a couple of days and an excellent replacement loan car was provided.

Service

I don’t know what is so difficult when I said “Please do NOT wash the car”.Yep, you guess it - it was washed.Service chap very pleasant though but still this wasn’t good as I had just had it detailed. I’ve yet to check for swirl marks/scratches

Service

As above, completely satisfied and very happy with service received.

Service

Good service

Service

friendliness, efficiency and overall experience form meet and greet to collecting my clean car

Service

Staff very pleasant and well dressed. Not much done to car but it appeared to be fine.

Service

Firstly, as I have already said, I think its very important to keep to the same technician who will know my car from back to front, furthermore its assuring knowing the whole team are very professional in their work.

Service

They went out of their way to solve my problem and did more than I asked for

Service

Boot was not cleaned

Service

Efficient, friendly staff. Great communication throughout. Completed on time, with care and attention throughout.

Service

we were a little early but no problem and the service department got on with it and we were able to get back onto the m25 and miss the traffic

Service

Per was fantastic, he makes the process so seamless and kept me informed of everything that is going on. He is very thorough in his explanations and made it a delightful experience for me.

Service

It takes so long to book a service if you want a loan car - who lives near a BMW dealer? Cannot get a straight answer or talk to any one knowledgeable the reduction in the range of my PHEV - question just gets a feedback answer - "depends on the styl

Service

Excellent service no problems

Service

All good

Service

My M5 is now ready to drive!

Service

The work was done while I waited in less than 2 hours.

Service

Excellent customer care from Per and the correct repairs carried out, he was committed in getting the car repaired

Service

Everything is as it should be. It was easy to book, speak with people when needed and everything was done and ready as promised.

Service

My car was dealt with promptly at short notice

Service

There was no problem but they could not find any paperwork for my car the problem was resolved and the service was carried out

Service

Good service with prompt attention

Service

fixed all warranty type issues, one of which was difficult to discover

Service

Mainly the staff who make every visit a pleasure.

Service

(See point 3 below.)Apart from the telephone experiences, our visit to Sytners High Wycombe was excellent. We were attended by the Senior Customer Consultant (Simone Jung), a highly-trained professional who couldn't have been more helpful.

Service

I enjoyed the treatment to me and my car

Service

They were instrumental in contacting BMW and getting the replacement parts required free of charge

Service

very expensive

Service

I had chosen to wait while the brake fluid inspection was carried out and only had to wait sixty minutes. The car was also washed and vacuumed.

Service

Totally relaxed and happy to put the service of my BMW in the hands of Sytner High Wycombe, knowing that a full personal and highly professional service will be done.

Service

Great service from start to finish.

Service

service was very satisfactory

Service

I brought my car in with a number of issues and each one was investigated and fixed.

Service

Always friendly and professional

Service

As above

Service

Very thorough and explained fully the issues and solutions.

Service

excellent customer service , i always use the company even thought i live in London central

Service

Helpful and accommodating.

Service

Perfect!

Service

When the service was booked I specifically asked for an auto loan car and was assured that would be what I was given. I was given a manual which actually only had less that 3k on the clock and had been absolutely destroyed by the previous recipient

Service

It was easy to book in.They kept me up to date with calls on how the repairs were progressing and I knew when my car was coming back etc.

Service

I am on my ninth BMW. I had a brief experience with Jaguar Landrover which was very poor so I have returned to BMW.

Service

My car was back to showroom condition after a wash and vac. This is my first BMW from brand new, previously I have bought second hand cars and taken them to anywhere that offers a good price for a service. No going back now, BMW Sytner all the way!

Service

The mended rattle in the footwell came back after less than two days

Service

Would have been completely satisfied if the documentation was correct. Incorrect mileage stated on documents

Service

Within 2 weeks of the service I discovered: (1) coolant level in the car was below the minimum marker in the main reservoir, I had to it up, and (2) the tyre pressures in all 4 wheels had been set inexplicably (& materially) below recommended level

Service

Friendly and helpful people

Service

keep you informed and make you feel they care

Service

See above re grill. I do know every inch of the car! I was waiting for the survey to mention the grill. Simone was very good.

Service

Excellent ,like personal attention call from the same person a day before who then books you when you arrive

Service

Service took slightly longer and as we were waiting we were disappointed not to see any newspapers as before...didn’t bring ant reading matter so a little bored.

Service

I took the car in to have the new BMW Camera fitted. It was not easy to use and no one at the dealership knew how to operate it. You should not be selling a product which your team have not been trained on

Service

Car was taken in on time and was returned on time and I was kept updated with how things were going

Service

Great service

Service

I was correctly told how long it would take and offered a car. I didn’t need one, but I felt cared for.

Service

only issue was the time waiting for the cleaning told 15/20 mins took best part of 40 mins

Service

Polite, courteous an professional. Service above and beyond and standard garage.

Service

The central call centre is terrible. Initial enquiry could not price the service, promised to call back, never did. On final booking I requested a change due to a fault and was hung up on. The call centre is questioning my dealer loyalty

Service

Fast efficient and friendly cost was good too

Service

Very helpful and nothing too much trouble.

Service

The service advisor was very open and friendly and got the car serviced quickly as I wanted it back early afternoon.

Service

Professional and polite service

Service

The facilities there are perfect, everything available incl Wifi

Service

Any issues fully explored and repaired

Service

I was able to change my booking at very short notice, because of a family crisis, to the following day. MOT and service were carried out speedily whist I waited and the feedback regarding both was excellent.

Service

Everything was done in a professional & courteous manner, some minor bodywork that had been previously quoted couldn’t bedone whilst in for the service. I was running short on time when I left and there was nobody available to drop me <2 miles away.

Service

Very good customer service from the Sytner team

Service

As above - very quick efficient and friendly service

Service

Slightly frustrating trying to get to speak to anyone in service on the phone but generally very helpful

Service

My last two experiences - both tyre replacements within weeks of each other (sods law) - resulted in missing valve caps (still to be replaced). Minor in the scheme of things, but annoying all the same.

Service

Work was completed with constant communication.

Service

Took rather a long time for MOT

Service

Almost perfect

Service

I felt my car was in the safe hands of professional, experienced and knowledgeable members of staff. I loved the video sent to me by the mechanic.

Service

very good service from John

Service

I was kept informed throughout the process which was completed smoothly. While waiting I had wi-fi so I could work and it was nice to have a comfortable place to sit.

Service

The service adviser (RopTrice) and the master technician (Gary Moody) are superb, but the problem remains

Service

The high level of service offered by Simone Jung and Richard Viner

Service

Great communication and advice. Waiting was gone for a big service as Wi Fi and newspapers available.

Service

For the great work and quality.

Service

I was offered a lift home and pick up but the pick-up never happened. I had to follow up with a call when I was on quite a tight schedule and subsequently had to order a tax and transfer a car-seat to it. I was however re-imbursed for the taxi fare.

Service

I came with the breakdown lorry not one of your regular customers & was given excellent service

Service

Great service from Simone and the team

Service

There was an issue regarding collection of the car that had not been booked buy your reception team. I had to call and chase on the day. However the response to the problem was excellent and problem quickly resolved.

Service

Service staff excellent, great lift back from your driver. car ready & cleaned on pick up. However, had an irritating problem with loose interior trim on the rear offside door - which supposedly having been fixed has come loose again.

Service

The car has had 2 problems under warranty which have been successfully fixed by Sytner. Each time the car has been inspected for general condition then cleaned before being handed back, so that it looks as good as the cars in the showroom.

Service

The service was conducted smoothly and I was advised of progress during the day

Service

Good service but my car was not washed particularly well.Sometimes feel a bit of a number as such a large showroom, miss the personal touch.

Service

Very efficient, courteous and professional service and reception staff

Service

Dealt with in friendly manner and well performed. Transport from and back to the garage was much appreciated and car was nicely cleaned.

Service

Dealt with efficiently and pleasantly

Service

With one remark: they should have spotted the problem that re-occurred with the car when they did the inspection on the first visit. We had to return the car for another two days to solve the same problem. sloppy.

Service

As above, Matt knott was completely committed to resolving my situation and was additionally well supported in this endeavour.

Service

Overall excellent but did wait 1/2 longer over expected time.

Service

If I had come just to have my car washed and vacuumed you would have scored 1! A poor job. Hopefully the service was better than the wash!

Service

very courteous and friendly and efficient

Service

Work was carried out swiftly and the problem was clearly explained.

Service

No faults, great job.

Service

Took too long to resolve an issue that i had.

Service

Shame that they have economised by not providing news papers in the waiting area.

Service

Flawless service

Service

Completed on time and provided a relief car in the interim.

Service

Daily updates great feed back from workshop

Service

As you did everything asked

Service

Everything carried out efficiently and in a friendly manner

Service

Top Service as usual - Tyre change added at short notice by me

Service

I missed the "collect and return" service and therefore used your service whilst I wait alternative.

Service

It's annoying that they don't do collection and drop-off any more

Service

Explained in detail in earlier survey.

Service

Final service of free package. I was told car was done and would be around in 5 mins but was then kept waiting for about another 20 mins until service desk chased but I was in no rush and overall experience was good

Service

As above ... after sales service from high Wycombe.

Service

All went well and I thought service was good

Service

Service and works were handled well and easily...a month wait however for a hire car was execcessive given I had a fault on my car

Service

I visited SHW 1 hour before my appointment as I need to work using my laptop and your wifi. I was seen quickly and informed my car service would be undertaken as soon as possible, even before my allotted time.

Service

Think 5* should answer that!!!!!

Service

Everyone is polite - acknowledges you and really does care about why your there

Service

I loved the personal service, the fact that my points were listened to and dealt with. I love the video thing as well... and the fact that my car gets washed and comes back sparkling...

Service

Good in every way!

Service

I have confidence in the staff who service my vehicle. They want to do the upmost best for you and your vehicle. I have an up to date progress report. Nice teach to have a video too

Service

It would have been 5 stars if I could have booked an appointment with diagnostics on a Saturday

Service

See above. BMW cocked up the delivery back of my vehicle, and both myself and my husband lost a ridiculous amount of time trying to contact BMW emergency services.

Service

The car had been handed back to me in showroom condition.

Service

All issues resolved

Service

As above great buying experience, great aftercare, great attention to the customer experience.

Service

Simple oil change/filter service. They did upgrade EMS software which resulted in all my settings (seat/phone maps etc) by lost.... not too bad to recover but annoying.

Service

Everything, from dropping to collecting the car is smooth

Service

Excellent staff

Service

No problems!

Service

Service

Service

Efficient & polite customer service. Nice clean car :-)

Service

The matter was dealt with speedily and to my satisfaction.

Service

Reception staff off hand and felt I was an inconvenience in their day .

Service

A trustworthy company

Service

This was because this was the third time to sort this problem

Service

good , courteous advice and attentionwaiting facilities very good

Service

I've had the pleasure of being served by Rob Trice a few times now, and he's always been very helpful and provided a high standard of service to me. It was very easy to arrange an appointment for the drop off and collection.

Service

The lady I dealt with was excellent, helpful professional and did what what asked, the taxi service to my office was not, the driver was great but I had to wait for the car. Someone else asked if I minded waiting longer I said no he was very unhappy

Service

Same as above, the whole process was brilliant, well run and everyone was very helpful

Service

the car only went in fir an oil change and filter change so difficult to give an objective opinion hence average score.

Service

kept informed on issues although delays in getting parts

Service

As well as the lack of continuity mentioned previously my car was not put through the standard post service valet service despite keeping it all day. Again not overly an issue as I had a service car for the duration and my car was generally clean

Service

helpful and timely

Service

Great customer service

Service

You were made welcome the moment you drove your car into the car park. Impressed with the video update sent to my e mail address to keep me informed

Service

Although there was a delay, we were kept informed and job was done well

Service

As above plus nice environment

Service

They are fantastic - nothing is too much trouble, they are kind, courteous and make you feel like royalty there. Luke Staines is a great chap - has looked after me well and the service team have done a great job everytime. Well done!

Service

Car was not washed poor trade in value when asked about trade in.

Service

Everyone you deal with is very helpful and everything was done above expectation

Service

Extended visit due to late info on computer update and exhaust mod .

Service

exceeded expectations

Sales

Chris West was incredibly helpful , informative, friendly, genuine throughout the whole process and the whole experience felt very personalised - very much attentive as to what my individual requirements are even to point of driving off!

Sales

See above

Sales

We previously visited the BMW garage at Heathrow and I have to say We will never be going back away High Wycombe there customer service is outstanding, they listen to you as the customer and work hard to ensure they find you the right car.

Sales

Friendly and thorough staff

Sales

see answers above, a very good experience all-round

Sales

Everything was handled perfectly, and I was looked after throughout.

Sales

First class service from sales team and a nice car at a good price.

Sales

Every one involved [ salesman Ian Jones and sales manager ] have been exceptional in the total service provided .

Sales

No complaints aside from that outlined in question 1

Sales

Matt Knott a credit to Sytner - very professional and friendly Matt took the time to listen to what I wanted and kept me informed throughout the delivery process

Sales

Nothing more to say , 5 stars enough said.

Sales

Our salesperson, Matt Knott was welcoming and helpful throughout our purchase & delivery. we would be very happy to purchase again through Matt.

Sales

Staff attention to detail

Sales

Very professional service.

Sales

As above. The dealer (Mark Malloy at Sytner High Wycombe) knows his product fully and was exceptionally helpful at all stages, even coming in on a day off to speak to me.

Sales

As above, Mark Malloy made the process extremely simple and is always available.

Sales

Ian Jones was extremely helpful throughout the entire process. I will certainly recommend him to others.

Sales

Immaculate preparation of car and organised handover, given amount of information exchange on modern vehicles

Sales

We have always been looked after at Sytner High Wycombe. Ian Jones works really hard to find the car we want, and to make the whole process easy and painless.

Sales

Purchase was smooth

Sales

Bmw centre was clean, modern and comfortable. Delivery of the car was fast and introduction to the new car was brilliant before driving away! Thank you Chris West.

Sales

I’m a repeat customer of Sytner, and Nick Levison in particular. Also, special mention to Umar Mehmood.

Sales

They were fantastic throughout. Nothing was too much trouble, they were very flexible with my needs and the whole experience was a delight. Special mention has to be made about the salesman, Matt. He really did go the extra mile to look after me.

Sales

Whenever we contacted or visited the Dealership we were treated with respect and consideration. Nothing we asked for was too much trouble and the salesman that we dealt with, Ian Jones, went out of his way to help us.

Sales

Fran was great from start to finish.

Sales

All questions answered, right car found and delivered quickly.

Sales

As outlined above, prior service has been outstanding and this standard has continued through the purchase of this vehicle.

Sales

Very professional and personalised service

Sales

Professional service

Sales

Brilliant experience

Sales

Everything went to plan as agreed with sales executive

Sales

Salesman both knowledgeable and efficient whilst being friendly

Sales

Matt Knott, Sales Exec orchestrated an extremely enjoyable way of committing to a substantial purchase!

Sales

Smooth transaction and clear on what was required

Sales

All went according to plan

Sales

Dean who I spoke with from the first time I came in made sure I got what was within my budget, he understood my circumstance and did his best to provide. In comparison to other dealerships I feel he went above and beyond.

Sales

As per earlier comments end to end sales support was spot on. We were part exchanging on an existing car, it had a minor prang in the week we were due to exchange and the team managed this for us so there was no delay in taking the new car.

Sales

Again, due to the attention given by Ian Jones.

Sales

Dean (seller) was always great on response time, friendly and helpfull. All around the whole process was nice and smooth.

Sales

Everything went smoothly

Sales

The sales engagement with Sytner, High Wycombe, in particular Ian Jones, was efficient, smooth, professional accommodating and courteous.

Sales

On delivery spec of car was not 100%. Dashboard trim was wrong. Salesman has said he will order and change but I have had to chase to find out what is happening. I also bought a service pack but still have no detail in writing of what is included....

Sales

Ian Jones was his usual highly informative self regarding the new features on the M5.