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ABOUT Sytner High Wycombe.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Steven Richards

Head of Business

Lorna Muir

Financial Controller

Gareth Bowen

General Sales Manager

Nick Williams

New Car Sales Manager

Daniel Lingwood

Used Car Sales Manager

Jeremy Page

Used Car Sales Controller

Ian Allen

Business Manager

Ryan Price

Business Manager

Alun Clarke

Service Manager

Doug Smith

Parts Manager

Ric Walford

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All went to plan and car was ready when they said it would be.

Service

welcomed on arrival. service rep explained what would happen and how long it would take. he made sure that I was comfortable in lounge. Advised me when it was 15 minutes to go. Ensured I was made aware of all that was done. Made sure I was satisfied

Service

excellent service

Service

Because from April 2017 to today my car YD08CHG Being repaired 7 times And 2 times just running for 1 days.

Service

Efficient & quick

Service

Courteous, knowledgeable staff providing an excellent service

Service

Friendly and professional BMW staffs but very limited courtesy car available, you need to improve on this as you know most of your customers have a very busy, on the go lifestyle. Besides we expect high quality services from high quality car company.

Service

all aspects of service exceeded expectations

Service

I had very good service from Roger Davidson.

Service

Luke the service guy was brilliant to deal with - really professional and helpful

Service

This visit was for a first service on a BMW X5 - Reg BJ66UJH. The work consisted mainly of an oil and filter change, microfilter and recirculation filter change. I nearly fell off my chair when I was asked to pay over £300 for this limited scope.

Service

I would suggest you clear cars faster in your front car parking area though - I could barely find a space at 9.45am!

Service

Very friendly and efficient

Service

Was adequately kept up to date by the staff with a delay in getting the car back - but was kept overnight instead of collecting at end of day

Service

Easy appointment, considerate service manager

Service

The issue I had with the car was fixed and explained.

Service

as above

Service

It would be 5 stars, however your paper work boasted about it being hoovered, it wasn't, I'm not fussed about it being cleaned as I do it myself, but if your going to say it was then please check.

Service

The communication and follow up was good which is why I marked it in the middleWould have been better had more testing been done - process is to do a cheap simple visual test.... send the car back with the fault, and wait to run out of coolant again

Service

Very happy

Service

The service was impeccable.

Service

Work carried out very swiftly and revived new parts within the day

Service

Tyre service excellent

Service

Rob Trice was brilliant from start to finish, my car was so clean when I collected too!

Service

Work completed as requested without any hassle

Service

Staff always helpful and very good

Service

Per was excellent good at his job

Service

Excellent service

Service

polite

Service

Anastasia kept me updated throughout the work being carried out on my car with timely texts and also calls which was a nice “human touch” in this digital age ... complimented by her wonderful sense of humour.

Service

Roger was very helpful and ensured all work was carried out to my deadline.

Service

When I booked the car in under warranty to then be told on the day that diagnosis was £90 was a shock. This happened on the last 2 visits.

Service

As above

Service

Solved problem

Service

Very efficient and able to make arrangements for transporting me home

Service

Good service

Service

curtesy car was automatic, would have preferred manual

Service

Robert was very helpful

Service

As mention above the Synter brand delivers everything you expect from BMW

Service

Very good inspections but the offer to fix the problem was far too heavy handed. I would expect a main dealership to not take the approach of changing entire parts and only the sections which are at fault.

Service

Everything went according to the schedule given to me by the service agent and I was very happy with the result

Service

Issues were resolved in a very short period

Service

Friendly helpful service. We needed the car earlier than planned and your service agent, Roger brought the whole programme forward

Service

service carried our impeccably and on time

Service

No problems as always.

Service

Excellent that the experience was made very simple for me - timely and informed. Not perfect as work needed tracking aligned and not completed well - off-set steering. Will contact soon but a pain to revisit as Sytner 20 miles away.

Service

Seamless booking and pick up

Service

Very smooth booking, collection and service. Love the video report

Service

This visit was exactly as expected, while you wait service completed on timely basis, friendly staff cost was as quoted.

Service

Rob Trice kept us informed by phone as the service proceeded and explained the problems encountered well.

Service

they were accommodating to my needs, but its normal the car is picked up and returned from my office which is 1/2 mile from location but the new appointed individual didn't know and system doesn't capture my preferences

Service

Again I could not fault anything or anyone

Service

Regular communication, showed willingness to explore all possibilities to ensure correct diagnosis and resolution.

Service

As above

Service

All staff were very professional. Communication was excellent. Technical aspects of service also appear to have been carried out well (car now running well)

Service

Sytner offer consistently great service

Service

Excellent customer service. Courteous, polite, friendly, effective and efficient.

Service

Thought the video by the service engineer was very helpful

Service

Very flexible, accommodating and helpful approach and staff. Top marks.

Service

Polite, welcoming, professional and my car was immaculate when I collected.

Service

The service was thorough. However, when I booked the service I was told a set price, but on service day, the rep asked me what I was quoted and he said 'sounds about right' which didn't fill me with confidence, almost like I could be charged anything

Service

My problem was handled immediately and efficiently by all the staff involved, who delivered a satisfactory outcome.

Service

Having transferred from a smaller garage after buying my new BMW I did miss the personal touch, I did feel like any old customer rather than being valued so different to sales when you want my custom! but that said it was efficient thank you.

Service

Where my car was washed water had entered the drivers side light and wasn't advised

Service

We had a problem 'locating' the vehicle, as it was purchased from Sytner Sheffield

Service

When my car had to go back for a small warranty issue, they fixed it straightway, kept me updated and were friendly to deal with.

Service

I felt like I had to really explain my frustration and go round in circles to get a repair done.

Service

The staff at Sytner were very helpful and informative. The whole experience was good, from collection and drop off, customer care and communication.

Service

I couldn't fault anything - I was told the work would take 2 hours and in fact it did! The information flows between the service area (video) and reception staff was brilliant - thank you.

Service

Again staff being so helpful

Service

Very good

Service

Our car was serviced in the time allotted & the after valet was a special touch which I’m sure every customer appreciated.

Service

It was easy to book the service and the garage collected and delivered my car free of charge - fantastic!

Service

Satisfied

Service

Sytner hghwycombe is always a easy process, stress free and brilliant staff

Service

The issue with the collection time is annoying. I also assume that the battery was disconnected during the service which meant all my seat settings and radio stations etc were lost. It would have been nice to have been told that this would happen.

Service

Simone was excellent in coordinating everything including a loan car and was very informative throughout. The service was straight forward and I was allowed to choose the time I picked up the car which I guess is not unusual for a premium brand.

Service

As above. Quality service and carried out in a friendly manner in excellent surroundings

Service

all fine, apparat from waiting time at the reception

Service

Low loaded the X3 away, fixed it the next day, lent me a 320d x-drive in the meantime.

Service

The car was completely checked over and nialthkugh it was very dirty it came back nicely washed and vacuumed, The video from the mechanic was useful as well!

Service

Very quick and speedy service

Service

Because of the whole experience

Service

My wife was greeted in the car park of the dealership by someone who knew her name and took her to the service agent who would be dealing with her. This level of attention to detail made her feel like a valued customer. All issues were dealt with.

Service

The car was repaired as promised.

Service

As above comments.

Service

All issues were resolved

Service

the garage did a good job with the service etc and getting a courtesy car for us

Service

You rang me about a recall for the car, collected it and returned it washed and cleaned with the work completed! What more can you ask!

Service

Did what was asked quickly and efficiently.

Service

weve dealt with sytner for so many years.

Service

Vehicle check carried at specified time and finished early. My service advisor was keen to keep me fully informed of progress.

Service

Kept me informed throughout the work being carried out

Service

The video review of the works from the engineers was amazing

Service

Very professional and competent service.

Service

Everything was handled easily and efficiently.

Service

As above.

Service

They were able to carry out some more work which was needed in the time slot

Service

Friendl, helpful

Service

So far, i have nothing to complain about. Sytner has served me well with the last three cars they've sold me - I see no reason to suspect any difference for this one.

Service

The staff were courteous and professional and the car was repaired ahead of schedule.

Service

The service from Luke Stains was, as usual, outstanding

Service

Great service. Luke is a diamond geeza

Service

Had to bring car back as problem wasn’t solved.

Service

Like the video feature. i was called and informed what needed doing on my car.

Service

Despite there being a technical problem with the equipment at Sytner, my car was dealt with in a professional manner, including taking the car offsite whilst I waited, in order to fulfill the job requirements.

Service

I was advised that my car had an issue with the rear seat belt, apparently it had become twisted, but had passed the MOT test. When I got home I tried to open the glove box, to replace the service book, but was unable to open it without it catching

Service

I've had a first service, door mirror and brakes sorted by SHW and I've been very pleased. So much so, I've got my wife to buy her next Mini from same dealership.

Service

Efficient and friendly staff

Service

Great dealership with great staff

Service

As above

Service

My car was booked in a month previously and I got a reference number. On the day of the service they could find no record of the booking. The staff were great ( the receptionist and Luke), and did their best to accommodate the car.

Service

As above

Service

I have no issues at all with the service I received

Service

Very informative, friendly and helpful staff

Service

Fast, free check over, free wash, easy booking with no waiting.

Service

I Have lost coolent from the engine about to call about it?

Service

Everything went smoothly to plan.

Service

Faulty brake light warning before and after service.

Service

Because I was totally satisfied.

Service

Staff is always positve

Service

Good service, as expected with BMW, it was fairly minor work (tyre) so not really got anything to get excited about either.

Service

Excellent customer service from the chap that dealt with me but I have found some loose items under the bonnet that i dont know where thay fit

Service

Polite and efficient at what they do. Much better atmosphere than in berry Heathrow.

Service

Because you are professional.

Service

excellent service from our designated person

Service

As good as it always is. A top quality product with a top quality service.

Service

Lost one star due to overkill in supplying video which was of no value and voice was almost incomprehensible ??

Service

Quality customer service.Whilst not the cheapest it definitely is the best.

Service

No problems, all as agreed. Excellent service from the service advisor. Coffee was OK too.

Service

The whole service team are fabulous! Names to mention: Anastasia, John, Roger, Simone, Luke, Per, Rob and all of the management team! Thank you all.

Service

As above - but a pity that the computer re-set caused it to lose radio favourites and one or two other odd changes

Service

Great communication

Service

Everything was as promised. No nasty surprises. Car collected and returned on time.

Service

Roger looked after us from start to finish with a very professional manner.

Service

Same as above

Service

The staff were very helpful

Service

Exceptional service, care and support

Service

The face to face customer service is faultless, but I do get confused as to whether I am talking to the branch or a central help desk.

Service

Because it's how I feel!

Service

It was friendly. Efficient and your team took personal responsibility for their work and their Customers. Simone Jung is a credit to the service team at BMW.

Service

See previous comment

Service

Good, efficient service

Service

Prompt and knowledgable

Service

Excellent customer service and a key issue fixed at the end of warranty check.

Service

Unfortunately due to terrible traffic I was an hour late for my appointment, but Sytner were still able to service and MOT the car inside 2hrs and I was on my way

Service

As in my first comments above

Service

My main contact was Per at the Service Centre. He was very attentive and kept me up to date with how they were handling the issues with my car. I did have issues with the software of my X6 and it had to go in twice for the issue to be fixed.

Service

The service process was very smooth eased by the assistance from Neil Hamilton who was informative and very helpful

Service

Simone was so charming and helpful

Service

All handled well. Communication good. Pleasant experience. Only 'gripe' is that when buying the car I was told that pick up and return would be done for servicing etc, but when I asked for that I was told I was too far away - it's half an hour away.

Service

See Q.1 answer.

Service

My car was in for two weeks 2 days for a wheel refurb and warranty work, however the warranty work is incomplete and I have to return and get it fixed again. Plus one wheel has been damaged that wasn’t before it went in

Service

Had to make a revisit to correct issue with tyre pressure sensors

Service

I had a very good experience and was perfectly happy. I enjoy using Sytner High Wycombe for my servicing needs.

Service

Good service provided

Service

Nil

Service

Quick service

Service

Good service. Poor choice of loan vehicle as did not take advantage to possibly upsell.

Service

All work was carried out although oil marks were left on my champagne interior from mechanics, also the cost of vehicle tracking needs to be lowered from £200 as this is a generic job for most cars

Service

speedy and helpful

Service

Too expensive

Service

Released in time and kept informed of progress

Service

See above.

Service

Good service

Sales

Disappointed that the Road Speed indication is an expensive further options when a considerable amount of lower cost cars have this now as standard/

Sales

The salesman I dealt with, also the finance man, sales manager, are all very polite, well dressed and made me feel welcome. Also the Sales Manager Nick, recognised me from when I had purchased 2 minis from Sytners, this was 6 years ago and 9 yrs ago.

Sales

Everything works perfectly also the coffee is brilliant!??

Sales

Nick Levison was excellent

Sales

Sales executive was very attentive and thorough.

Sales

Very relaxed atmosphere

Sales

Very happy, staff worked very well to answer questions and the handover process was very cool

Sales

Helpful and polite assistance from staff who seemed genuinely interested

Sales

Great service from start to finish, Matt Knott was very friendly and helpful and I felt relaxed throughout the entire process. He is a real credit to the dealership. Thoroughly enjoyed my experience and will happily use BMW High Wycombe in the future

Sales

Great service, all my options were clarified and I was treated well over all.

Sales

Car delivered as promised, on time and with a smile.

Sales

Helpful sales team but one item missed on PDI. Having to take the car to a local dealer to resolve this afternoon time which I can I’ll afford.

Sales

Ian Jones never let me down. He helped and advised throughout. Impressed with product knowledge he had too

Sales

I am very satisfied with the service and Mark molley is an excellent sales person. He was very helpful as always. I will definitely purchase from bmw again.

Sales

All great. On time in top condition and staff was well trained and could explain also all of the nitty gritty stuff I was asking for.

Sales

Because I was completely satisfied.

Sales

Ian Jones provided exceptional service

Sales

When Alex said, "Here are the keys, take the car for a spin", I knew we were dealing with the right people. I did try another dealer and had much poorer experience.

Sales

Matt understood that I have purchased many cars as a fleet buyer over many years and tailored the experience to fit me perfectly.

Sales

Ian in the sales department does a excellent job in explaining the buying process and advising me of what my options were and explaining the technical jargon in the paperwork.. Kept me informed where my car was in the production/delivery process.

Sales

Easy efficient good communications

Sales

Good service

Sales

The only downside was an extended wait for delivery.

Sales

Very happy with the customer service, always called back and answered emails, I felt valued. It was nice to have my new car in the showroom on arrival.

Sales

The dealership was ready for me at the arranged time, the paperwork had been prepared in advance and the car had been prepared to a very high standard.A very good experience.

Sales

Extremely knowledgeable and helpful staff.

Sales

The salesman Nick Levison was an excellent communicator throughout and post purchase

Sales

It would have been perfect other than for the confusing GAP insurance experience I encountered.

Sales

Exceptional Service, knowledgeable Staff.

Sales

Syntner Wycombe are excellent

Sales

The purchasing and collecting of the car was perfect, however very disappointed as within two hrs of collecting the car I was having to return it. Gash in tyre. I think it should have been checked on PDI. Albeit handled as best as possible by staff.

Sales

Very professional service provided by Matthew Knott. The centre is well stocked with vehicles and showroom layout is excellent.

Sales

The Sales Executive who dealt with us Alex Stanley Davis was excellent. He was easy to talk to, personable, helpful, without being pushy and his product knowledge was first class. A very professional young man and a credit to BMW

Sales

Friendly, efficient service. Also a competitive price.

Sales

Excellent help and advice from Mr. Chris West. Professional and courteous.

Sales

Everything was well organised, paperwork was quick and car ready on time.

Sales

No issues and car delivered as promised.

Sales

Only 5 stars? Would like to give 10

Sales

Nothing to complain about. Matt Knott was friendly, helpful and cajoling but not pushy.

Sales

Staff took time to understand my needs. Made to feel special.