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Not completely satisfied because car developed a fault, and it could not be rectified in 1 visit to the garage
Good communications and efficient service
The service work was done very well but not having a car collection service is really inconvenient and spoils the otherwise great service
I would have been completely satisfied if i had not had to return as the log book had not been completed and the service light had not been reset. Luckily I was only half an hour away.
Work was Ok, service menage very attentive, but centralised call centre a disaster
When I asked to speak to a manager they took my issue seriously after 4 failed attempts to resolve issues with my vehicle and couldn't have been more helpful, going above and beyond to make sure I was kept informed on what they were doing.
The customer service was excellent. The service on the vehicle itself was also excellent. However, there are some issues that the car appears to have that were not addressed and despite being promised a call back, I was not given one.
Everyone attentive, polite and welcoming
There were a few issues which were all covered under warranty and I was given a courtesy car for a meeting whilst additional repairs were being completed
I was out of the country at the time so it was great that my wife was dropped back and picked up to collect the car
All staff very knowledgeable and service time maintained for my while you wait choice.
Dealership were good, kept to the timings and arranged a lift back to my office at short notice for me. Only downside about the experience was the lack of aircon. I'd just marched 3miles to collect my car on a hot day with a heavy laptop bag.
Great customer service and nice waiting area however I did end up waiting longer than I was informed both on the phone and by the team on the day and was not informed at any point that there would be a delay which meant I ended up getting to work lat
Problem isolated and fixed quickly. Sean very knowledgeable and helpful.
Ian keeps you informed all the way through the selection to collection process.
they do good job
Car came for first service and carried out promptly
It was extremely satisfying experience
Great showroom, friendly, smartly dressed staff, with good teeth.
All the little touches were there but the best was being met outside with
quick service and complementatry check and valet
From the receptionist to the service agent I felt a valued customer and was given every assistance
Excellent except always find radio stations messed about and not as I had them!!
This was an accessory, not actually purchased through Sytner but replaced through Sytner who are my closest dealer, I gather the paper trail required after the replacement was tortuous and time consuming.
Just a brilliant service from start to finish.
Prompt response to my problem and efficient way it was carried out.
They sorted out the issues that the supplying BMW dealership should of done in the first place, but the doors still rattle
Simone was the key.
My Contact Wayne in used car sales could not do enough to lead me to the X1 where ease of entry etc for my wife and myself for the coming years was really important My son is a traffic officer in the Met Police where again reliability is the key
Great service from staff, ever since I've had it done though my wheels keep screeching when I pull away. This did not happen previously so bit annoyed. Otherwise it would have been 5 stars
Excellent customer service
There had been an error in understanding previously and to help me on this occasion the head of servicing at BMW Sytner arranged for my car to be picked up and returned to my house which was extremely helpful.
I will not use this garage again - every-part of the customer journey has been awful - please see above
My M3 had a locking issue and was dealt with almost immediately with no fuss and very professorially.
Helpful and friendly staff.
Great service. Reliable, approachable & friendly
service performed and car well valeted. A little expensive but you get what you pay for.
For the reasons mentioned above
Should have called me when the car was ready, but didn't
Excellent personal service
See above comments
Very accommodating - kept up to date
service went flawlessly. Nothing to complain about.
All good, but waiting times to see a service adviser a bit long. Other customers in similar situation.
the repair of the scratch on my next visit was very poor
Wes and Mast Technician were great
Only missing bit was the inspection video.
Poor at timely update as to progress/time vehicle is due to be ready. Doesn't permit enough time to arrange logistics and travel in. And service team didn't have time to valets the car.
everything done on time and while I waited
Withdrawn car collection service on that basis of fast track servicing. 90 min fast track takes 2 1/2 hours!!!
I got impression garage was more concerned about getting vehicle back to me within their time frame to avoid incurring extra costs. I lost confidence overall in both tring and wycombe. A bad situation made worse.
Arrived on day I was booked in to be told that I had been booked in the day before. I was surprised as I had a full business schedule the day before and could not have booked my car in for that date. To be fair the team still managed to sort my car
Handled my need to change arrangements well, and I liked the touch of a video report from your engineer.
My service agent Sean Vincent was excellent, helping me to come to this resolution.
Eventually you managed to get me the information I required for my breakdown cover. This cost me £99 when it could have been possible in little or no time.
Whilst the customer 'experience' was very impressive, I found the total cost for a two year service to be quite high. Obviously it's important to have the full maintenance and service requirements met exactly.
Made welcome. Paperwork processed quickly. Job done in timely manner.
Everything was perfect including courtesy car
The Service Coordinator explained the pricing before the work was done. After the inspection, he contacted me to explain was work was required. I also received a video of the health check. The car was ready on time and was washed and valeted.
When came to collect my car a fault showed onthe screen and I had to leave it at the dealership for 2 days
Staff was friendly quick service.
Upgrade organised easily through parts department, competitive price, good communication and excellent workmanship.
Generally a high standard. Nice environment and kept informed of progress. Overcharged for MOT however.
Never got the video from the service with all the outcomes. Emailed to ask for it but never got a response.
Everything worked a spawned and pleasant environment
My car is 2 months old and came back from Sytner High Wycombe with swirls and bad paintwork after having a free wash and vacuum.It has been confirmed that it has been through a car wash.I never use a car wash,this is why Sytner always want my cars.
Took slightly longer to fix than anticipated, I think the hold up was with bmw warranty to be fair.
BMW refused to contribute to a bill of £350 for replacing a defective knock sensor on a 5 year old car that had covered 7k miles.
Was not impressed when 6 days later when i was away from home my ad Blue at minimum warning light came on having just had the car serviced ! I had to contact my exclusive BMW 7 support team to ask what to do.
Service from Wes was brilliant. Workshop and quality of car very poor
Work completed promptly, pleasant conditions while waiting. Cheaper would always be better!
Expensive and cost of tyres exorbitant compared to local tyre merchants
The cars registered owner is Mr Shed. Sytner unable to explain why they keep referencing Mrs Shed. Turned up on 29 April for 2.15 service, but despite them having confirmed by text they had it in their records as 9.00. Had to rearrange for 9 May.
Everything ran smoothly - torn leather was fixed and also did my break fluid service.
I was told a price prior to commencing service. When arrived for service additional costs had been added.
Disappointing at the time to check the car in and I had to keep chasing for an update
Efficiency and kind attention.
All went well, very smooth process.
Very efficient service
Rude service, lack of customer service, treat customers differently from ethnic backgrounds
The vehicle was supplied with body damage which was repaired quickly and efficiently. Overall the service has been courteous and attentive. However if the vehicle had been properly prepared beforehand none of these comments would have been relevent.
As above. Also the car had been provided with new software as there had been a glitch but I was not told that I would need to bre do Bluetooth and other settings.
Went extra mile to be helpful
I arrived and checked in with reception at 0915. My car was to have a routine service. I was asked to wait. At 0945 I reminded reception that I was still waiting. A hurried rush around and a service consultant was allocated. He apologised.
Sorted the issues on the car and made to feel important
Because the final cost for a first service was £100 more than advertised on the website.
Prompt service and car came back spotless.
Knowledgeable and kind staff , quick service and great communication
There have been error messages with the car since, and I rang he branch and emailed, but nobody has got back to me.
My 90 minute wait time for a service turned into over 2 hours and the day after a full service I was rung by Sytner to say my MOT was due to expire in 2 weeks. The fact that no one had noticed this at time of service is more than disappointing.
I thought that the staff were helpful and that they were constructively trying tp put right the shaking experience I had suffered and continue to suffer at the beastly and horrid hands of BMW Carlisle.
Everything was great apart from access and parking
Taking light of car problems raised or not listening.
Per Taylor has been very kind and helpful with the diagnostic of the issue
Several of the issues I asked you to fix were not resolved
Everything was fine except the fault we saw was not reported in the car's system. So you fixed the problem that was in the system, so far the car is ok but we have not undertaken a longer journey yet .
Very efficient and helpful
Good service but had to wait longer than expected
Nic has dealt with all queries quickly and to my satisfaction.
Came in for prop shaft, which was done but I want you to check why my car was really nervous at the front, every time you put your foot down it would either veer left or right. I was told the slight inner wear was causing this, and you would not look
The car had to be returned to Sytners to reset computer and to put valve caps on. Also had to be cleaned. Meant I was inconvenienced by not having my car for nearly a day, after having turned up promptly for my appointment and waiting nearly 3hrs.
Service and bodyshop went way beyond my brief to them and produced a result far exceeding my expectations. Absolutely excellent! Completely separate from my original request, and due to their foresight, I got a new set of wheels at 30% of the cost
John who was dealing with my case was very good polite and informed me every step of the way
The video that is normally sent of the vehicle check was not sent.
Service and one warranty issue completed while I waited
Chris looked after me very well. Coffee, biscuits and a lovely handover before the wonderful reveal! Very organised and stress free as it should be.
Every one most helpful
Great service across the board
Early and well presented. Great handover experience.
Was handled very professionally during purchase and delivery of our new car.
Mark Molloy is an excellent salesman and understands our needs and requirements.
Because I was completely satisfied
The sales manager Ian Jones was excellent and certainly I would deal with him again if I decide to purchase another BMW.
I am most satisfied as I have been looking for about two years for a particular vehicle that was satisfied by Chris Bennett in one meeting and the subsequent experience has been excellent.
Great service from Alex. Delivery of vehicle nearly a week later than agreed due to failure of delivery contractor, but Alex from Sytner resolved and promised we would not be disadvantaged by the delay.
I went in to purchase a new car, the salesman was very honest and helpful, was able to find a car with the options I was happy with match the best deals on the web, kept me informed right up until collecting 10 days later, overall avery good experien
Excellent customer approach. Mr Malloy was outstanding.
Chris took care in searching for and ensuring purchase met my specification. Hand over of car went well.
Staff were helpful and friendly and provided the required information without prompting.
Strong sales support. Reliable. Efficient. But patient with our questions etc
Throughout the process, Mr Bennett made me feel valued as customer. He provided me with the relevant pieces of information that enabled me to make an informed decision and kept me well informed.
I was not a very easy customer and all was worked out in the end
I was given time to consider my options and salesman was very helpful
Completely satisfied - largely to do with the man behind the sale, Mark Malloy. Yes the product is great, but it's German engineering, it's going to be. The experience was made solely from the person who sells it.
Our sale rep Ian Jones was good to deal with and stayed on our case to get the car we wanted
Sytner High Wycombe site is excellent and well run and all members of staff were courteous without any sales pressure. Irfan Khan assisted throughout vehicle selection, buying & delivery and we feel he is a great asset to BMW sales team.
I absolutely love my car!! I cannot begin to thank you all.
Purchase process was very good as always. However we had two small marks on the car which are currently being rectified. This is the second time we have had an issue with knocks to a new car prior to delivery
Great efficient service from Mark
The sales adviser's total commitment to making sure that the car we wanted to purchase was the correct vehicle to fit the particular mobility scooter we wanted was amazing. He went the extra mile by bringing a similar car to the the Mobility shop.
Ian Jones was very professional and knowledgeable and delivered a great experience when delivering the car.
Overall a great experience.
The salesperson who sold me the car was courteous and non pushy allowing me time to reach the right decision.
Good salesman . Delivery time met expectation