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Everything was great, job was done perfectly and fast with a great video feedback. I was promised to be contacted to provide me a quote on the repair of a dent on my car, pictures of a dent were taken, but I am still waiting for a quote
Everything fully done as expected. Some minor confusion over quoted prices promptly rectified to my complete satisfaction.
ALL WENT PERFECT
Not satisfied at all this is the second problem I have encountered with this branch both in relation to customer service
Friendly prompt and efficient and clean the car
The service was done as requested and I was made comfortable whilst I waited. Unfortunately there were no newspapers or magazines available.
Very patience and understanding staff
My car had a minor problem that was promptly and effectively rectified
Good communication, service and work
Service Advisers always very courteous and helpful along with Reception staff who greet you while you are waiting for your appointment
Great service from John
I was very impressed with the guy who took the car and communicated with me regarding the work that was needed. He was extremely professional and helpful.Very happy to get a video of the work that was being carried out on my car.
very difficult to improve on this level of service
Used Sytners for well over a decade and they know how to deliver customer service.
Where do I start
The team went out of their way to help
Sytner are great. Fast and efficient service. Very professional and user friendly BMW Centre.
Good reception, intelligent staff and a comprehensive solution of the problem with the car
every thing went smoothly
If I had paid for the car wash I would have asked for the car to be cleaned again.
They have always worked hard to provide a great service, both on the sales side and also when my car needed fixing.
Good service but minor issue was Car well cleaned but boot left dirty
Robert was excellent. Always keeping me up-to-date on the status of my repair.Got me a suitable replacement car with very little notice.
Service interval indicator not reset & software upgrade caused iPhone app having to be reset and sat nav previous destinations showing at map grid references. Would have helped if we had been forewarned about impact of upgrade.
It seems to me Sytner strives to do everything to the highest standards
The Wycombe team seemed to go the extra mile, to ensure the problems with my vehicle, were correctly addressed
The main work was fine, but as part of the "healthcheck", my washer bottle was topped up with water, not windscreen wash, resulting in the the water freezing in the pipes and now the headlight washer protruding from the body of the vehicle, frozen.
Kept informed at every stage of the process.
Same as above. Plus very helpful and efficient service. Kept informed plus like the video report.
The service was a first one - pretty much just an oil and filter change. I cant get too excited about that !
All in all its a very nice place to visit everyone from the ladies on the front desk to the service managers are really polite and friendly
as above - excellent
The issue with my car was fixed without delay
See above. Not only did they not know why car was booked in they lost all correspondence between other dealer who were paying for work. So had to do it all again
The problems with the car were sorted.
One of the great things at Sytner High Wycombe is that you can talk to the technician who will be working on your car and explain directly any faults or issues. Max who looked after my car was polite ,knowledgeable, and took the time.BRILLIANT.
Attentive and courteous staff giving excellent customer service
John in Service was very helpful
All went to plan and car was ready when they said it would be.
welcomed on arrival. service rep explained what would happen and how long it would take. he made sure that I was comfortable in lounge. Advised me when it was 15 minutes to go. Ensured I was made aware of all that was done. Made sure I was satisfied
Efficient & quick
Courteous, knowledgeable staff providing an excellent service
Friendly and professional BMW staffs but very limited courtesy car available, you need to improve on this as you know most of your customers have a very busy, on the go lifestyle. Besides we expect high quality services from high quality car company.
all aspects of service exceeded expectations
I had very good service from Roger Davidson.
I would suggest you clear cars faster in your front car parking area though - I could barely find a space at 9.45am!
This visit was for a first service on a BMW X5 - Reg BJ66UJH. The work consisted mainly of an oil and filter change, microfilter and recirculation filter change. I nearly fell off my chair when I was asked to pay over £300 for this limited scope.
Luke the service guy was brilliant to deal with - really professional and helpful
Very friendly and efficient
Was adequately kept up to date by the staff with a delay in getting the car back - but was kept overnight instead of collecting at end of day
The issue I had with the car was fixed and explained.
It would be 5 stars, however your paper work boasted about it being hoovered, it wasn't, I'm not fussed about it being cleaned as I do it myself, but if your going to say it was then please check.
Easy appointment, considerate service manager
The communication and follow up was good which is why I marked it in the middleWould have been better had more testing been done - process is to do a cheap simple visual test.... send the car back with the fault, and wait to run out of coolant again
The service was impeccable.
Tyre service excellent
Work carried out very swiftly and revived new parts within the day
Staff always helpful and very good
Rob Trice was brilliant from start to finish, my car was so clean when I collected too!
Work completed as requested without any hassle
Per was excellent good at his job
Roger was very helpful and ensured all work was carried out to my deadline.
Anastasia kept me updated throughout the work being carried out on my car with timely texts and also calls which was a nice human touch in this digital age ... complimented by her wonderful sense of humour.
When I booked the car in under warranty to then be told on the day that diagnosis was £90 was a shock. This happened on the last 2 visits.
Very efficient and able to make arrangements for transporting me home
curtesy car was automatic, would have preferred manual
Robert was very helpful
As mention above the Synter brand delivers everything you expect from BMW
Issues were resolved in a very short period
Everything went according to the schedule given to me by the service agent and I was very happy with the result
Very good inspections but the offer to fix the problem was far too heavy handed. I would expect a main dealership to not take the approach of changing entire parts and only the sections which are at fault.
Friendly helpful service. We needed the car earlier than planned and your service agent, Roger brought the whole programme forward
service carried our impeccably and on time
No problems as always.
Excellent that the experience was made very simple for me - timely and informed. Not perfect as work needed tracking aligned and not completed well - off-set steering. Will contact soon but a pain to revisit as Sytner 20 miles away.
Very smooth booking, collection and service. Love the video report
Seamless booking and pick up
they were accommodating to my needs, but its normal the car is picked up and returned from my office which is 1/2 mile from location but the new appointed individual didn't know and system doesn't capture my preferences
Again I could not fault anything or anyone
Rob Trice kept us informed by phone as the service proceeded and explained the problems encountered well.
Regular communication, showed willingness to explore all possibilities to ensure correct diagnosis and resolution.
This visit was exactly as expected, while you wait service completed on timely basis, friendly staff cost was as quoted.
Excellent customer service. Courteous, polite, friendly, effective and efficient.
Sytner offer consistently great service
Very flexible, accommodating and helpful approach and staff. Top marks.
My problem was handled immediately and efficiently by all the staff involved, who delivered a satisfactory outcome.
Thought the video by the service engineer was very helpful
All staff were very professional. Communication was excellent. Technical aspects of service also appear to have been carried out well (car now running well)
The service was thorough. However, when I booked the service I was told a set price, but on service day, the rep asked me what I was quoted and he said 'sounds about right' which didn't fill me with confidence, almost like I could be charged anything
Polite, welcoming, professional and my car was immaculate when I collected.
Having transferred from a smaller garage after buying my new BMW I did miss the personal touch, I did feel like any old customer rather than being valued so different to sales when you want my custom! but that said it was efficient thank you.
We had a problem 'locating' the vehicle, as it was purchased from Sytner Sheffield
Where my car was washed water had entered the drivers side light and wasn't advised
I felt like I had to really explain my frustration and go round in circles to get a repair done.
The staff at Sytner were very helpful and informative. The whole experience was good, from collection and drop off, customer care and communication.
I couldn't fault anything - I was told the work would take 2 hours and in fact it did! The information flows between the service area (video) and reception staff was brilliant - thank you.
When my car had to go back for a small warranty issue, they fixed it straightway, kept me updated and were friendly to deal with.
As above. Quality service and carried out in a friendly manner in excellent surroundings
Again staff being so helpful
It was easy to book the service and the garage collected and delivered my car free of charge - fantastic!
all fine, apparat from waiting time at the reception
Simone was excellent in coordinating everything including a loan car and was very informative throughout. The service was straight forward and I was allowed to choose the time I picked up the car which I guess is not unusual for a premium brand.
Sytner hghwycombe is always a easy process, stress free and brilliant staff
The issue with the collection time is annoying. I also assume that the battery was disconnected during the service which meant all my seat settings and radio stations etc were lost. It would have been nice to have been told that this would happen.
Our car was serviced in the time allotted & the after valet was a special touch which Im sure every customer appreciated.
Because of the whole experience
The car was completely checked over and nialthkugh it was very dirty it came back nicely washed and vacuumed, The video from the mechanic was useful as well!
Very quick and speedy service
Low loaded the X3 away, fixed it the next day, lent me a 320d x-drive in the meantime.
My wife was greeted in the car park of the dealership by someone who knew her name and took her to the service agent who would be dealing with her. This level of attention to detail made her feel like a valued customer. All issues were dealt with.
The car was repaired as promised.
As above comments.
All issues were resolved
the garage did a good job with the service etc and getting a courtesy car for us
Did what was asked quickly and efficiently.
Vehicle check carried at specified time and finished early. My service advisor was keen to keep me fully informed of progress.
weve dealt with sytner for so many years.
You rang me about a recall for the car, collected it and returned it washed and cleaned with the work completed! What more can you ask!
Kept me informed throughout the work being carried out
The video review of the works from the engineers was amazing
Very professional and competent service.
Everything was handled easily and efficiently.
They were able to carry out some more work which was needed in the time slot
So far, i have nothing to complain about. Sytner has served me well with the last three cars they've sold me - I see no reason to suspect any difference for this one.
The staff were courteous and professional and the car was repaired ahead of schedule.
The service from Luke Stains was, as usual, outstanding
Had to bring car back as problem wasnt solved.
Great service. Luke is a diamond geeza
Like the video feature. i was called and informed what needed doing on my car.
Despite there being a technical problem with the equipment at Sytner, my car was dealt with in a professional manner, including taking the car offsite whilst I waited, in order to fulfill the job requirements.
I was advised that my car had an issue with the rear seat belt, apparently it had become twisted, but had passed the MOT test. When I got home I tried to open the glove box, to replace the service book, but was unable to open it without it catching
I've had a first service, door mirror and brakes sorted by SHW and I've been very pleased. So much so, I've got my wife to buy her next Mini from same dealership.
Great dealership with great staff
Efficient and friendly staff
Fast, free check over, free wash, easy booking with no waiting.
I have no issues at all with the service I received
My car was booked in a month previously and I got a reference number. On the day of the service they could find no record of the booking. The staff were great ( the receptionist and Luke), and did their best to accommodate the car.
Very informative, friendly and helpful staff
I Have lost coolent from the engine about to call about it?
Because I was totally satisfied.
Faulty brake light warning before and after service.
Everything went smoothly to plan.
Car salesman Chris was polite and patient during my test drives. He answered all my questions and was helpful at explaining the controls in the car and made sure I was happy withnit
Absolutely happy with the overall experience. Although there were a couple of defects on delivery, but the dealer has taken care of them - one defect is still outstanding and I do hope it will be sorted soon.
Great service levels from the team and great help on understanding how to use the new toys in the car
Disappointed that the Road Speed indication is an expensive further options when a considerable amount of lower cost cars have this now as standard/
The salesman I dealt with, also the finance man, sales manager, are all very polite, well dressed and made me feel welcome. Also the Sales Manager Nick, recognised me from when I had purchased 2 minis from Sytners, this was 6 years ago and 9 yrs ago.
Everything works perfectly also the coffee is brilliant!??
Nick Levison was excellent
Sales executive was very attentive and thorough.
Very relaxed atmosphere
Very happy, staff worked very well to answer questions and the handover process was very cool
Helpful and polite assistance from staff who seemed genuinely interested
Great service from start to finish, Matt Knott was very friendly and helpful and I felt relaxed throughout the entire process. He is a real credit to the dealership. Thoroughly enjoyed my experience and will happily use BMW High Wycombe in the future
Great service, all my options were clarified and I was treated well over all.
Car delivered as promised, on time and with a smile.
Helpful sales team but one item missed on PDI. Having to take the car to a local dealer to resolve this afternoon time which I can Ill afford.
Ian Jones never let me down. He helped and advised throughout. Impressed with product knowledge he had too
I am very satisfied with the service and Mark molley is an excellent sales person. He was very helpful as always. I will definitely purchase from bmw again.
All great. On time in top condition and staff was well trained and could explain also all of the nitty gritty stuff I was asking for.
Because I was completely satisfied.
When Alex said, "Here are the keys, take the car for a spin", I knew we were dealing with the right people. I did try another dealer and had much poorer experience.
Ian Jones provided exceptional service
Matt understood that I have purchased many cars as a fleet buyer over many years and tailored the experience to fit me perfectly.
Ian in the sales department does a excellent job in explaining the buying process and advising me of what my options were and explaining the technical jargon in the paperwork.. Kept me informed where my car was in the production/delivery process.
Easy efficient good communications
The only downside was an extended wait for delivery.
Very happy with the customer service, always called back and answered emails, I felt valued. It was nice to have my new car in the showroom on arrival.
The dealership was ready for me at the arranged time, the paperwork had been prepared in advance and the car had been prepared to a very high standard.A very good experience.