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Knowledgeable and kind staff , quick service and great communication
There have been error messages with the car since, and I rang he branch and emailed, but nobody has got back to me.
Prompt service and car came back spotless.
My 90 minute wait time for a service turned into over 2 hours and the day after a full service I was rung by Sytner to say my MOT was due to expire in 2 weeks. The fact that no one had noticed this at time of service is more than disappointing.
I thought that the staff were helpful and that they were constructively trying tp put right the shaking experience I had suffered and continue to suffer at the beastly and horrid hands of BMW Carlisle.
Per Taylor has been very kind and helpful with the diagnostic of the issue
Taking light of car problems raised or not listening.
Everything was great apart from access and parking
Several of the issues I asked you to fix were not resolved
Everything was fine except the fault we saw was not reported in the car's system. So you fixed the problem that was in the system, so far the car is ok but we have not undertaken a longer journey yet .
The video that is normally sent of the vehicle check was not sent.
John who was dealing with my case was very good polite and informed me every step of the way
Came in for prop shaft, which was done but I want you to check why my car was really nervous at the front, every time you put your foot down it would either veer left or right. I was told the slight inner wear was causing this, and you would not look
Service and bodyshop went way beyond my brief to them and produced a result far exceeding my expectations. Absolutely excellent! Completely separate from my original request, and due to their foresight, I got a new set of wheels at 30% of the cost
Good service but had to wait longer than expected
Very efficient and helpful
The car had to be returned to Sytners to reset computer and to put valve caps on. Also had to be cleaned. Meant I was inconvenienced by not having my car for nearly a day, after having turned up promptly for my appointment and waiting nearly 3hrs.
Nic has dealt with all queries quickly and to my satisfaction.
Service and one warranty issue completed while I waited
Good service, but difficult travel and expensive
Good liaison and prompt, friendly service
Option to service while I wait and fact that my car is returned washed and vacuumed inside and out.
Videos are excellent
There was a hiccup with collecting and delivering the car but it was sorted out satisfactorily by one of your staff.
Nice to know my BMW is 100% efficient after it,s first year
Very happy that service adviser listened to my particular requirements and dealt with them completely
Top class service as always
When I arrived for a 2 hr service I was told the car needed a software update that would take longer. This necessitated either a further visit or more time required to fix it. I opted for the latter and had to get a cab home to await the completion
BMW High Wycombe has to sort out its customer drop off/parking. Not clever to have to hang around in a tight space waiting for a parking space, especially if you are in a hurry.
You did what was required this time
All was well with the recent service. However a problem has occurred with the update of the software.
Lack of interest in the issues with the car by Sytner BMW 5% discount for online booking not honoured
I was expecting that after every visit the car is vacum externally and internally. In this occasion it was not done internally at all. So bit annoyed really.
I dealt with Sean. What I was particularly impressed by was the level of communication keeping informed on what was going on.
All done quickly and well
Nothing was never too muck
Good customer service in the coffee/ waiting area. My vehicle service assistant was professional and polite.
Great service from start to finish
Very good service, careful and courteous service. You feel there is a real interest in your car and getting it right
service is ok, but long waiting times
Comfortable waiting area. Hot drink. Access to clean facilities. Helpful video of the inspection
As above which gives confidence in work carried out
Prompt service thorough explanation of what was done
Service was excellent. Plus, they wash the car AND offer rides back home as well as to collect me on the day that the car is ready.
Good all round service
I think the problem is solved, but I still have a slight residual concern. And the engineer in me is still a little uncomfortable with the symptoms I experienced not really corresponding with the solution!
Booked a usb map update and it was F.O.C, had email to confirm this but service desk person refused to carry out this as there was a charge. As I had proof I felt it should have been honoured under the sale of goods act.
Not what I expect from BMW...in fairness they were very accommodating when I turned up Monday morning and took the car in to repair my computer. I collected it later that day and on my journey home realised it was still not working.
Courtesy car good, and everything straightfoward.
Completed the work required on time.
Mot and service estimated at 90 minutes but had to wait 3 hours
you did what you promised
I don't like the waiting appointment option and that was all I was offered
Now just the same as any other dealership
Had issues getting a quote for the work
Cost quoted for a new tyre and also said leak detected in gear box but no idea of cost to fix, would have liked to get all done there but not cost effective
The fault was fixed quickly and I was kept to up to date.
attention to detail
The only time when my service experience has become truly energised was when I made a complaint about a safety related mistake made by the dealer. Then the organisation sprang into action.
The service itself was okay but the issues around specific problems was not. Also when I got my car back all the settings has been changed and I was told it was up to me to put them back as I wanted. This was far more of a nuisance than I had envisag
You can speak to someone on the phone without endless waiting and ringing back. Their facilities are excellent with good waiting areas, coffee and wifi. They're easy to get to. Professional, helpful.
Efficiently organised, nice clean professional premises. The person who dealt with me was very friendly and professional
Kept informed throughout. Good support from BMW on air conditioning issue
everything done very efficiently other than your online booking system doesn't talk to your call centre leading to annoying calls.
Everything was as expected/promised.
Problem solved, new rear screen replaced and everything checked
Faulty tyre should be replaced free of charge.
When the product does not deliver what you expect, the attention is excellent
Once I got the car in I had to constantly chase the team to get it back - this was stressful and unnecessary given that I (like most of your customers I'm sure) work long hours and need my car to work! Little effort was made to accommodate me.
It all went smoothly
Friendly staff, good knowledge of the product
On time and reasonable value
Excellent service. Thank you.
could not fault it
Would have been completely satisfied if I hadn't had to wait 15 mins to book my car in. Also promised a call back by end of day to let me know what progress had been made but no call received.
Everything was sorted out quickly and easily.
Great service and efficient and friendly customer experience. Prices can be premium though.
work carried out as discussed
Work promptly varied out staff friendly and efficient
It felt seem less from the time I arrived until the car was ready
Arrange replacement car
Do you mean sevice as in car service or service generally? The sevice department at Sytner High Wycombe is extremely helpful and very open regarding your complaints and problems.
I've requested to you before not to contact me on this email address and you have done again.
Efficient "meet & greet" service. I wasn't kept hanging around. Easy to book car in. They pointed out there was a recall on my car (which incidentally BMW had not notified me). All the work was completed on time.
Good service all round
Luke Staines and Gary Moody are two excellent Sytner people and always sort any problems.
Excellent, informed service,
Nothing more to add
First service (plus software quality upgrade). Oil filter disintegrated on removal requiring the entire housing to be replaced (under warranty). Car kept for two days. Told car would be ready for collection at 17:30. Car finally returned at 19:00
Again very good efficient service
As above - very friendly welcoming team
Every single time I have a need to go to Sytner HW, there is a substantial delay to speak to somebody. Every time. I am asked to
Technician left a cable over out when fitting rear camera causing a water leak when raining. Car return with badly fitted panels which means I will have to return the car again.
In and out on time. Friendly efficient service. Good coffee and waiting facilities
Good job on time!
all the jobs done on time,every bit of the work done explained
Generally very satisfied but I would have liked to have been kept informed as to the extended duration that my car was needed for
I can wait for my car - nice lounge & wifi so I can work
There was nothing else that they could have done
Nice and quick only think was I couldn't get a courtesy car because of vehicle recalls
Great people kind and pleasant makes life easier 5 star
Overall, the service appointments I've had have produced the right outcome of having a car that is fully operational with the minimum of fuss.
Service always good
Welcoming staff and efficient
They make an effort to treat you with respect and to make the whole process of having the car fixed as smooth as possible.
Keeper me informed very polite & professional
No issue with service
Service experience has always been great but less so this time. On collection vehicle still shows that it requires a service on the dash notifications and the windscreen was cracked also. I reported the screen Issue and await a call still.
per was very good
Easy to book service etc.
From the moment you book in to when the car is ready to collect you are kept informed of what is going on how long it's going to take to complete the service.
Vet efficient process with transparency
Pleasurable experience, everything went to plan and called when car was ready. Quick easy drop off, everything that would be done clearly explained and costed. Small wait on pickup due to busy time but not too long.
Had to wait for over half hour to be served initially however after that everything ok
Once attended to, the MOT was done on time and without problem. The only issue I have is that the receptionist picked up the phone as I arrived at reception and kept me waiting for about 5 mins while she chatted!
The car was left at 8.45am by my husband and a courtesy car had been arranged. When he checked in he was told he was too old at 86 for a courtesy car . He was however chauffeured home. The car was not ready at 5pm so was left overnight.
Absolute delight to deal with. Professional and everyone I dealt with provided outstanding customer service. Extremely satisfied with the service provided.
The staff are friendly, helpful and very courteous
all problems were resolved
very easy. able to wait for service to be done.
I've not had such good service from this Sytner dealer compared to other BMW main dealers.
No dramas, very quick and efficient process
Team (Per) was great - v professional and aimed to please
Everything went smoothly and the staff were helpful and professional
Overall a great experience.
The salesperson who sold me the car was courteous and non pushy allowing me time to reach the right decision.
Good salesman . Delivery time met expectation
The sales personnel were very helpful and hospitable throughout the entire process. They were thorough and efficient.
service and IAN JONES
Luca Marzuoli is a courteous and professional sales executive and ensured we were happy on the day including the preparation of a warranty claim for some minor issues. Also "Irfan" went through an extremely comprehensive review of the cars features.
Promptly ordered and delivered on time. Kept up to date with progress. Staff very accessible particularly Ian Jones
No problems everything went well cars great.
Chris Bennet did a great job from organising the test drive to securing the right car. The purchase was very simple and stress free.
Terrific sales man, very attentive and efficient.
Good communication and an evident desire to look after us . Excellent preparation of the car .
Francesca seemed to do a lot behind the scenes for me to get us to a point where we could do a deal both parties were happy with. She even went an picked my car up personally so I could test drive it before the purchase was finalised.
The whole process from start to finish was explained in a easy way and they made sure I was happy with all the information that was given to me.
I was very happy with the service I received. Unfortunately there was minor damage to the car which needs to be rectified
From start to finish was treated with courtesy - respect and humour - always necessary no matter how much money is being spent !!!
Got exactly what I wanted as was kept updated all along
Highly knowledgable and efficient sales team
Great offer on my new car, price and monthly repayments was very attractive. Great sales persons Irfan and Alex who made process easy.
Easy and pleasant experience
I didn't have to wait very long everything was ready to go just a few forms to sign. All very friendly and efficient
I was helped through the process with patience as I had many questions. This is v important when making car purchases. The path was smooth and there were a number on sales staff aware of my purchase so no need for lengthy explanations every time
Nothing wrong but when you buy a mini it's made to be a very special day ie a big bow on the car! And previously I have received a bouquet of flowers with a new purchase from BMW.
I was looked after over many months very well, as my car was changed for a new one.
Everything from the show room to the sales staff to leaving the showroom was a 5 star experience
Great service from the sales agent.
Matt is a great guy, very knowledgeable on his product. He went out of his way to help me. I would recommend him to any potential BMW buyer.
Special thanks to Mark Molloy, Nick Williams and Stephen Richards for the excellent experience they provide.
Problems started upon delivery of car. Would not be in a hurry to purchase another car from Sytner (which I have now done twice)
Very happy with the service from Ian Jones, couldn't ask for more.
When we came to pick up the car it was not 100% clean and polished and then to make matters worse it had three dents on the rear. A new car purchase should be a real high light. £40k is not a small amount to be spending and the experience should matc