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The service was efficiently performed, I received an update of checks via email and phone call
Everything was done to the standard I have come to expect of Sytner.
having booked in for an MOT, realised a service was required that was immediately arranged, a transfer to and from home also arranged as it was too long to sit and wait for the car!
I left the keys Sunday and would have liked a call first thing Monday to explain what was wrong with the car howvwe I called the garage after 10:30 as no-one had called
Efficient, friendly and competitive
Service was completed as promised and included a video by the technician summarising the oyrcone if the service inc. advisory points e.g. Brakes are ok now but will need replacing soon.
I am very happy with the service I get from CIGNA in hi Wycombe I would recommend CIGNA in hi Wycombe to any of my friends
Everything checked and tested and completed in time
Very pleasant met by concierge then Simone came over and dealt with me booking the car in I told her threre was a fault on my car and I needed it to go away for a short holiday the next day and she speeded up the inspection
Always a good service. Very satisfied and like the videos that are sent
Sorted out all the problems we had high-lighted and rectified others they had found.
There was no difficulty in booking and the service/MOT was completed on time, as promised.
The staff were very friendly, I was given the first appointment available, I was kept updated on progress with the fix, found the mechanics video clip very useful, he fixed the issue AND topped up my washer fluid and cleaned the car. Superb Service!
All done while I waited including a recall item - which otherwise would have meant another visit
Had to call twice
We had quite a long wait for the car when we arrived to pick it up. We had to go to ask what was causing the delay as nobody thought to come and tell us. A phone call to tell us the car would not be ready at the arranged time would have been useful.
Generally satisfied but often small things agreed are not followed up.
Sytner spotted a number of issues with my vehicle which they were able to repair prior to the warranty expiring.
Not all parts available, took extra day
Very satisfied with the service.
I was kept up to date at all times by Per and the problem was dealt with quickly
It would be useful if it were possible to drop the car off earlier to avoid rush hour traffic.
easy to arrange a convenient service visit, efficiently carried out and even washed the car and provided a video clip to explain the vehicle condition - perfect!
Good verbal report and video report from end of warranty inspection.
Good service and was able to pick up the car the day later as due to pick up issue.
Great team - they love the bmw as much as the customers
No issues all very easy
I was satisfied, apart from the state of the loan car which was internally filthy, I'm surprised how your customers treat your cars.
Simone was very helpful in seeking a contribution from BMW to cover fairly extensive new brake parts needed at <30k miles. She arranged for BMW to cover the majority of the costs of replacements, which was very welcome.
Good explanation of service
Sytner High Wycombe offers the best car service experience in our area. From the moment you arrive, greeted by a concierge to the time spent with the various service team members one is treated like a guest in a 5 star hotel.
Efficiently done and cleaned afterwards.
Very easy to deal with and great pricing for older cars
The appointment time was not adhered to.
This service was due to a BMW recall request. It was inconvenient. My vehicle is 6 months old and it was inconvenient to have to take time out of my day to drop off in the morning and collect in the evening. I bought a brand new car for reliability.
Would have been perfect if you still did pick up and delivery service!!!
Excellent service - but it would have been nice if the car had been polished too. Also when I asked about buying different seats for my M2 I was told a flat no. Im sure this is possible.
Everything worked as planned, work done one time and people very pleasant
Work was carried out quickly and the cost of the work was very fair. The guy I dealt with was a legend as well and managed to source me a courtesy car at short notice. In addition warranty work was identified and fixed with no bother to me.
Smooth and quality of staff and service
Customer service was great, the work I had carried out amounted to around £1500 I was told my car would be washed upon collection but unfortunately was not.
All went to plan and time.
Cost is always an issue but once this has been digested I am ok.
Everything was very well organised and well delivered
Not following up outstanding issues.
20 minute wait when collecting
Still have issues with my suspension.
They always keep me updated with progress of the work they are doing
Booked in and got sorted about an hour early
I arrived back from holiday in the Caribbean at 7.00am (tired after an all night flight) to find the suspension on my 530d touring had failed for the second time!! I took the car in that morning and it was fixed by the evening - brilliant service
Ease of booking & friendly processing
All of the team are a delight to deal with
As above - returned with a new fault.
I like the detailed information in the form of a video clip after each service, which provides the confidence that the service department has completed a thorough check up on my vehicle.
The car was well looked after and a hire car was offered - I wanted to get prices on a m4 but the sales man movers contacted me ......
Staff are friendly knowledgeable and helpful. It is quite literally a pleasure doing business with you again Mark Malloy!
I have had problems with some features of my navigation and when the car came in for rectification, the problem was substantially repaired but it now seems to be slowly reverting to the problem I brought it in to be repaired.
Prompt and courteous service.
The service has been pretty terrible. They refused to pick up so they could resolve the issues. Only did so when I threatened to return he car. You are supposed to be an upmarket brand,for god sakes protect it. Good services from sales & Luke Staines
Service manual has not been filled in so will need to make a return visit.
At the dealer the service was exemplary and it really is no hardship to return there. I would like to specifically thank Per Taylor who was friendly, patient and supportive throughout and Phil in the workshop who helped me to identify the fault.
It took a while to get the safety recall service booked in due to lack of courtesy cars, but the actual service was carried out very well.
Always polite and courteous
Nothing was too much trouble. Work was completed on time.Unfortunately I damaged the car slightly on the gates on arrival at Sytner (first minor bump in over 20 years). Simone sought out Carl from the body shop who was very helpful. Thanks to both.
Professional approach to delivering customer satisfaction
All round 5 star service, from car pick-up, to communications with Neil Hamilton, to how video content came across, to car drop off and the driver moving the car as I was nervous about the slope the car had been parked on. Wonderfully professional.
Per followed up on all aspects of the service. exception was a missed part which wasnt resolved but that a mechanic issue, not Per
On the day of the service, at short notice I need to drop the car in earlier than planned. The service agent not only took the car earlier but fitted into the workshop earlier too, very good
Repair was done well & courtesy car available throughout
Carl and Keith were lovely. Unfortunately no loan car but it was relatively short notice. Unfortunately when I picked up the car the key hadn't been updated and the log book wasn't signed. Since then I've had unsolicited marketing calls from you.
On time, polite, efficient and offered coffee and space to work if I needed to wait.
Was told all four tyres were the same and needed replacing. In fact rear tyres are different to fronts, and were still legal. Prices quoted were 20%+ higher than I obtained from outside major reputable company. Same for wheel re-alignment.
Although they were fairly busy, the staff were well organized and I was attended to without delay during the 4 visits I made so far.During the time my car was in for attention, I was kept informed of progress by phone.The car was valeted on return.
Job completed quickly in the time frame I set and the car cleaned too
Choice and convenience
Customer service, expectations were set and work was completed to a high standard.
Very good service
They explained clearly why my tyre had to be changed. They did it immediately, made sure I was comfortable waiting.
As above, unable to fault.
Professional service, efficient and very helpful
Solved my problem, and both collected and delivered car when they said they would
The customer care was outstanding
Excellent Customer and Maintenance service
Excellent customer service from Simone Jung when booking in the car and on the day.The attention to detail and fantastic service from the technician Richard Viner
They collect and deliver and always keep me updated as to what if anything is needed before actually doing it and the follow up is god too
I would have given 5-stars except the replacement censor was not in stock. I realise that spares need to be kept to a minimum but apparently this sensor is known to fail and has done so on a previous occasion on my car. This led to a 24 hour delay.
Fairly pricey but I enjoy using the Sytner facilities while waiting and they give a drop off service.
Very happy with the service. Need to book so far in advance to get a collection prevents a 5.
Excellent efficient service with a smile
Boot not valetted and valve caps missing on two tyres
It's always efficient
Friendly, courteous and very efficient
Everything needed was done.
A trouble-free experience
Problem understood. Good friendly service.
The next maintenance due date was not updated - seat belt alarm passenger not fixed
We have always received prompt and efficient service at Sytner High Wycomb.
completed within the timescale suggested. i was able to work effectively in the lounge while the work was being done.
There is a problem with my car, but they couldn't give me a courtesy car as I have under 1 year in my licence, I was told that they can get me a hire car instead, and I still haven't heard back!!!
Consistent quality service over many years
Kept informed, finished on time.
The mark would have been the maximum but it did take quite a bit longer than first estimated.
Anastasia Date was THE best service provider and took very well care of both of our BMW's which needed to be serviced and needed an MOT.
I have been treated as an important person, and my problem has been resolved.
I found some damage on rear of vehicle. Hence my calls into the dealership which went unreturned
Front and back of house service excellent
I had an issue which I think other companies may have pushed back on but the issue was solved efficiently and quickly and at no cost.
The service was really good, fast and extremely efficient
can't fault the service , exceptional
Because I had no problems car felt great when I got it back.
Again good service in a good time frame.
Great service by Fran
The person with whom I dealt Chris West was attentive and dealt with issues ,intelligently
Matt kept me fully informed and I had the car within a week of decidng the one I wanted
Read the previous replies
Mark Molloys customer service keeps me coming back.
Every step of the way, was clearly explained,and our question were dealt with very efficiently by all staff concerned with my requirements
The car was sourced and prepared exactly as requested. The handover was on time and well executed.
Both Chris and James explained the entire process to us and clearly made efforts to make us happy in purchasing our first BMW.
I cannot fault Sytner High Wycombe, or Mark Molloy (The salesman). All very friendly and want to look after you (me). If I move to Scotland, I would still buy from this dealership - I know what I will get, and I truly feel valued. I am life customer.
team went out of their way to ensure it was a great experience
Very happy with help and service I received from Alex when purchasing my new car
I am not local to the selling dealer. Good service during sales process and delivery but I have an issue with the registration of the Trackstar which is a concern and of course affects the vehicle insurance.
All perfect...(you did forget to fill the car up with petrol).Felt comfortable and guided through the process.
It couldnt have been better
Was kept up to date through the whole process
Extremely satisfied. Everything was dealt with efficiently and professionally. Mathew Knott is a credit the company. He provided me with a 10/10 service throughout.
I bought 2 new cars on the same day - 1 Audi and 1 BMW. The BMW experience was seemless and excellent - couldnt better it
Alex Stanley Davis - great service
Very honest hard working sales team
Every.thing as promised
Friendly helpful service and a good deal!
We had a delay of 4 weeks between ordering and receiving the car, which was unexpected and due to a requirement to change a part on the car; other than that, everything was great.
Great experience helped by the excellent sales staff i.e. Mark Malloy
The score speaks for itself
Slight issues with delay in delivery but is a new model of car and very popular and no real problem
Adding to my response to '1', we were prepared / had decided to buy a VW Tiguan... until our visit to BMW. This is due to our experience with Alex.
no issues and felt looked after