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ABOUT Sytner High Wycombe.

Find out more about what we and our team get up to.

Meet the team

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Steven Richards

Head of Business

Lorna Muir

Financial Controller

Gareth Bowen

General Sales Manager

Nick Williams

New Car Sales Manager

Daniel Lingwood

Used Car Sales Manager

Jeremy Page

Used Car Sales Controller

Ian Allen

Business Manager

Ryan Price

Business Manager

Alun Clarke

Service Manager

Doug Smith

Parts Manager

Ric Walford

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service was efficiently performed, I received an update of checks via email and phone call

Service

Everything was done to the standard I have come to expect of Sytner.

Service

having booked in for an MOT, realised a service was required that was immediately arranged, a transfer to and from home also arranged as it was too long to sit and wait for the car!

Service

I left the keys Sunday and would have liked a call first thing Monday to explain what was wrong with the car howvwe I called the garage after 10:30 as no-one had called

Service

Efficient, friendly and competitive

Service

Service was completed as promised and included a video by the technician summarising the oyrcone if the service inc. advisory points e.g. Brakes are ok now but will need replacing soon.

Service

I am very happy with the service I get from CIGNA in hi Wycombe I would recommend CIGNA in hi Wycombe to any of my friends

Service

Everything checked and tested and completed in time

Service

Very pleasant met by concierge then Simone came over and dealt with me booking the car in I told her threre was a fault on my car and I needed it to go away for a short holiday the next day and she speeded up the inspection

Service

Always a good service. Very satisfied and like the videos that are sent

Service

Sorted out all the problems we had high-lighted and rectified others they had found.

Service

There was no difficulty in booking and the service/MOT was completed on time, as promised.

Service

The staff were very friendly, I was given the first appointment available, I was kept updated on progress with the fix, found the mechanics video clip very useful, he fixed the issue AND topped up my washer fluid and cleaned the car. Superb Service!

Service

All done while I waited including a recall item - which otherwise would have meant another visit

Service

Had to call twice

Service

We had quite a long wait for the car when we arrived to pick it up. We had to go to ask what was causing the delay as nobody thought to come and tell us. A phone call to tell us the car would not be ready at the arranged time would have been useful.

Service

Generally satisfied but often small things agreed are not followed up.

Service

Sytner spotted a number of issues with my vehicle which they were able to repair prior to the warranty expiring.

Service

Not all parts available, took extra day

Service

Very satisfied with the service.

Service

I was kept up to date at all times by Per and the problem was dealt with quickly

Service

It would be useful if it were possible to drop the car off earlier to avoid rush hour traffic.

Service

easy to arrange a convenient service visit, efficiently carried out and even washed the car and provided a video clip to explain the vehicle condition - perfect!

Service

Good verbal report and video report from end of warranty inspection.

Service

Good service and was able to pick up the car the day later as due to pick up issue.

Service

Great team - they love the bmw as much as the customers

Service

No issues all very easy

Service

I was satisfied, apart from the state of the loan car which was internally filthy, I'm surprised how your customers treat your cars.

Service

Simone was very helpful in seeking a contribution from BMW to cover fairly extensive new brake parts needed at <30k miles. She arranged for BMW to cover the majority of the costs of replacements, which was very welcome.

Service

Good explanation of service

Service

Sytner High Wycombe offers the best car service experience in our area. From the moment you arrive, greeted by a concierge to the time spent with the various service team members one is treated like a guest in a 5 star hotel.

Service

Efficiently done and cleaned afterwards.

Service

Very easy to deal with and great pricing for older cars

Service

The appointment time was not adhered to.

Service

This service was due to a BMW recall request. It was inconvenient. My vehicle is 6 months old and it was inconvenient to have to take time out of my day to drop off in the morning and collect in the evening. I bought a brand new car for reliability.

Service

Would have been perfect if you still did pick up and delivery service!!!

Service

Excellent service - but it would have been nice if the car had been polished too. Also when I asked about buying different seats for my M2 I was told a flat no. I’m sure this is possible.

Service

Clean car

Service

Everything worked as planned, work done one time and people very pleasant

Service

Work was carried out quickly and the cost of the work was very fair. The guy I dealt with was a legend as well and managed to source me a courtesy car at short notice. In addition warranty work was identified and fixed with no bother to me.

Service

Smooth and quality of staff and service

Service

Customer service was great, the work I had carried out amounted to around £1500 I was told my car would be washed upon collection but unfortunately was not.

Service

All went to plan and time.

Service

Cost is always an issue but once this has been digested I am ok.

Service

Everything was very well organised and well delivered

Service

Not following up outstanding issues.

Service

20 minute wait when collecting

Service

Still have issues with my suspension.

Service

They always keep me updated with progress of the work they are doing

Service

Booked in and got sorted about an hour early

Service

I arrived back from holiday in the Caribbean at 7.00am (tired after an all night flight) to find the suspension on my 530d touring had failed for the second time!! I took the car in that morning and it was fixed by the evening - brilliant service

Service

Ease of booking & friendly processing

Service

All of the team are a delight to deal with

Service

As above - returned with a new fault.

Service

I like the detailed information in the form of a video clip after each service, which provides the confidence that the service department has completed a thorough check up on my vehicle.

Service

The car was well looked after and a hire car was offered - I wanted to get prices on a m4 but the sales man movers contacted me ......

Service

Staff are friendly knowledgeable and helpful. It is quite literally a pleasure doing business with you again Mark Malloy!

Service

I have had problems with some features of my navigation and when the car came in for rectification, the problem was substantially repaired but it now seems to be slowly reverting to the problem I brought it in to be repaired.

Service

Prompt and courteous service.

Service

The service has been pretty terrible. They refused to pick up so they could resolve the issues. Only did so when I threatened to return he car. You are supposed to be an upmarket brand,for god sakes protect it. Good services from sales & Luke Staines

Service

Service manual has not been filled in so will need to make a return visit.

Service

At the dealer the service was exemplary and it really is no hardship to return there. I would like to specifically thank Per Taylor who was friendly, patient and supportive throughout and Phil in the workshop who helped me to identify the fault.

Service

It took a while to get the safety recall service booked in due to lack of courtesy cars, but the actual service was carried out very well.

Service

Always polite and courteous

Service

Nothing was too much trouble. Work was completed on time.Unfortunately I damaged the car slightly on the gates on arrival at Sytner (first minor bump in over 20 years). Simone sought out Carl from the body shop who was very helpful. Thanks to both.

Service

Professional approach to delivering customer satisfaction

Service

All round 5 star service, from car pick-up, to communications with Neil Hamilton, to how video content came across, to car drop off and the driver moving the car as I was nervous about the slope the car had been parked on. Wonderfully professional.

Service

Per followed up on all aspects of the service. exception was a missed part which wasnt resolved but that a mechanic issue, not Per

Service

On the day of the service, at short notice I need to drop the car in earlier than planned. The service agent not only took the car earlier but fitted into the workshop earlier too, very good

Service

Repair was done well & courtesy car available throughout

Service

Carl and Keith were lovely. Unfortunately no loan car but it was relatively short notice. Unfortunately when I picked up the car the key hadn't been updated and the log book wasn't signed. Since then I've had unsolicited marketing calls from you.

Service

On time, polite, efficient and offered coffee and space to work if I needed to wait.

Service

Was told all four tyres were the same and needed replacing. In fact rear tyres are different to fronts, and were still legal. Prices quoted were 20%+ higher than I obtained from outside major reputable company. Same for wheel re-alignment.

Service

Although they were fairly busy, the staff were well organized and I was attended to without delay during the 4 visits I made so far.During the time my car was in for attention, I was kept informed of progress by phone.The car was valeted on return.

Service

Job completed quickly in the time frame I set and the car cleaned too

Service

Choice and convenience

Service

Customer service, expectations were set and work was completed to a high standard.

Service

Very good service

Service

They explained clearly why my tyre had to be changed. They did it immediately, made sure I was comfortable waiting.

Service

As above, unable to fault.

Service

Professional service, efficient and very helpful

Service

Solved my problem, and both collected and delivered car when they said they would

Service

The customer care was outstanding

Service

Excellent Customer and Maintenance service

Service

Excellent customer service from Simone Jung when booking in the car and on the day.The attention to detail and fantastic service from the technician Richard Viner

Service

They collect and deliver and always keep me updated as to what if anything is needed before actually doing it and the follow up is god too

Service

I would have given 5-stars except the replacement censor was not in stock. I realise that spares need to be kept to a minimum but apparently this sensor is known to fail and has done so on a previous occasion on my car. This led to a 24 hour delay.

Service

Fairly pricey but I enjoy using the Sytner facilities while waiting and they give a drop off service.

Service

Very happy with the service. Need to book so far in advance to get a collection prevents a 5.

Service

Excellent efficient service with a smile

Service

Boot not valetted and valve caps missing on two tyres

Service

It's always efficient

Service

Friendly, courteous and very efficient

Service

Everything needed was done.

Service

A trouble-free experience

Service

Problem understood. Good friendly service.

Service

The next maintenance due date was not updated - seat belt alarm passenger not fixed

Service

We have always received prompt and efficient service at Sytner High Wycomb.

Service

completed within the timescale suggested. i was able to work effectively in the lounge while the work was being done.

Service

There is a problem with my car, but they couldn't give me a courtesy car as I have under 1 year in my licence, I was told that they can get me a hire car instead, and I still haven't heard back!!!

Service

Consistent quality service over many years

Service

Kept informed, finished on time.

Service

The mark would have been the maximum but it did take quite a bit longer than first estimated.

Service

Anastasia Date was THE best service provider and took very well care of both of our BMW's which needed to be serviced and needed an MOT.

Service

I have been treated as an important person, and my problem has been resolved.

Service

I found some damage on rear of vehicle. Hence my calls into the dealership which went unreturned

Service

Front and back of house service excellent

Service

I had an issue which I think other companies may have pushed back on but the issue was solved efficiently and quickly and at no cost.

Service

The service was really good, fast and extremely efficient

Service

Quick, Efficient

Service

can't fault the service , exceptional

Service

Because I had no problems car felt great when I got it back.

Service

Again good service in a good time frame.

Service

Great service by Fran

Sales

The person with whom I dealt Chris West was attentive and dealt with issues ,intelligently

Sales

Matt kept me fully informed and I had the car within a week of decidng the one I wanted

Sales

Read the previous replies

Sales

Mark Molloy’s customer service keeps me coming back.

Sales

Every step of the way, was clearly explained,and our question were dealt with very efficiently by all staff concerned with my requirements

Sales

The car was sourced and prepared exactly as requested. The handover was on time and well executed.

Sales

Both Chris and James explained the entire process to us and clearly made efforts to make us happy in purchasing our first BMW.

Sales

I cannot fault Sytner High Wycombe, or Mark Molloy (The salesman). All very friendly and want to look after you (me). If I move to Scotland, I would still buy from this dealership - I know what I will get, and I truly feel valued. I am life customer.

Sales

team went out of their way to ensure it was a great experience

Sales

Very happy with help and service I received from Alex when purchasing my new car

Sales

I am not local to the selling dealer. Good service during sales process and delivery but I have an issue with the registration of the Trackstar which is a concern and of course affects the vehicle insurance.

Sales

All perfect...(you did forget to fill the car up with petrol).Felt comfortable and guided through the process.

Sales

It couldn’t have been better

Sales

Was kept up to date through the whole process

Sales

Extremely satisfied. Everything was dealt with efficiently and professionally. Mathew Knott is a credit the company. He provided me with a 10/10 service throughout.

Sales

I bought 2 new cars on the same day - 1 Audi and 1 BMW. The BMW experience was seemless and excellent - couldnt better it

Sales

Alex Stanley Davis - great service

Sales

Very honest hard working sales team

Sales

Every.thing as promised

Sales

Friendly helpful service and a good deal!

Sales

We had a delay of 4 weeks between ordering and receiving the car, which was unexpected and due to a requirement to change a part on the car; other than that, everything was great.

Sales

Great experience helped by the excellent sales staff i.e. Mark Malloy

Sales

The score speaks for itself

Sales

Slight issues with delay in delivery but is a new model of car and very popular and no real problem

Sales

Adding to my response to '1', we were prepared / had decided to buy a VW Tiguan... until our visit to BMW. This is due to our experience with Alex.

Sales

no issues and felt looked after