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ABOUT Sytner High Wycombe.

Find out more about what we and our team get up to.

Meet the team

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Steven Richards

Head of Business

Lorna Muir

Financial Controller

Nick Williams

New Car Sales Manager

Daniel Lingwood

Used Car Sales Manager

Jeremy Page

Used Car Sales Controller

Ryan Price

Business Manager

Alun Clarke

Service Manager

Doug Smith

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Knowledgeable and kind staff , quick service and great communication

Service

There have been error messages with the car since, and I rang he branch and emailed, but nobody has got back to me.

Service

Prompt service and car came back spotless.

Service

My 90 minute wait time for a service turned into over 2 hours and the day after a full service I was rung by Sytner to say my MOT was due to expire in 2 weeks. The fact that no one had noticed this at time of service is more than disappointing.

Service

I thought that the staff were helpful and that they were constructively trying tp put right the shaking experience I had suffered and continue to suffer at the beastly and horrid hands of BMW Carlisle.

Service

Per Taylor has been very kind and helpful with the diagnostic of the issue

Service

Taking light of car problems raised or not listening.

Service

Everything was great apart from access and parking

Service

Several of the issues I asked you to fix were not resolved

Service

Everything was fine except the fault we saw was not reported in the car's system. So you fixed the problem that was in the system, so far the car is ok but we have not undertaken a longer journey yet .

Service

The video that is normally sent of the vehicle check was not sent.

Service

John who was dealing with my case was very good polite and informed me every step of the way

Service

Came in for prop shaft, which was done but I want you to check why my car was really nervous at the front, every time you put your foot down it would either veer left or right. I was told the slight inner wear was causing this, and you would not look

Service

Service and bodyshop went way beyond my brief to them and produced a result far exceeding my expectations. Absolutely excellent! Completely separate from my original request, and due to their foresight, I got a new set of wheels at 30% of the cost

Service

Good service but had to wait longer than expected

Service

Very efficient and helpful

Service

The car had to be returned to Sytners to reset computer and to put valve caps on. Also had to be cleaned. Meant I was inconvenienced by not having my car for nearly a day, after having turned up promptly for my appointment and waiting nearly 3hrs.

Service

Waiting time

Service

Nic has dealt with all queries quickly and to my satisfaction.

Service

Service and one warranty issue completed while I waited

Service

Good service, but difficult travel and expensive

Service

Good liaison and prompt, friendly service

Service

Option to service while I wait and fact that my car is returned washed and vacuumed inside and out.

Service

Videos are excellent

Service

There was a hiccup with collecting and delivering the car but it was sorted out satisfactorily by one of your staff.

Service

Nice to know my BMW is 100% efficient after it,s first year

Service

Very happy that service adviser listened to my particular requirements and dealt with them completely

Service

Top class service as always

Service

When I arrived for a 2 hr service I was told the car needed a software update that would take longer. This necessitated either a further visit or more time required to fix it. I opted for the latter and had to get a cab home to await the completion

Service

BMW High Wycombe has to sort out its customer drop off/parking. Not clever to have to hang around in a tight space waiting for a parking space, especially if you are in a hurry.

Service

You did what was required this time

Service

All was well with the recent service. However a problem has occurred with the update of the software.

Service

Lack of interest in the issues with the car by Sytner BMW 5% discount for online booking not honoured

Service

I was expecting that after every visit the car is vacum externally and internally. In this occasion it was not done internally at all. So bit annoyed really.

Service

Problem identified

Service

I dealt with Sean. What I was particularly impressed by was the level of communication keeping informed on what was going on.

Service

All done quickly and well

Service

Nothing was never too muck

Service

Good customer service in the coffee/ waiting area. My vehicle service assistant was professional and polite.

Service

Great service from start to finish

Service

Very good service, careful and courteous service. You feel there is a real interest in your car and getting it right

Service

service is ok, but long waiting times

Service

Comfortable waiting area. Hot drink. Access to clean facilities. Helpful video of the inspection

Service

As above which gives confidence in work carried out

Service

Prompt service thorough explanation of what was done

Service

Service was excellent. Plus, they wash the car AND offer rides back home as well as to collect me on the day that the car is ready.

Service

Good all round service

Service

I think the problem is solved, but I still have a slight residual concern. And the engineer in me is still a little uncomfortable with the symptoms I experienced not really corresponding with the solution!

Service

Booked a usb map update and it was F.O.C, had email to confirm this but service desk person refused to carry out this as there was a charge. As I had proof I felt it should have been honoured under the sale of goods act.

Service

Not what I expect from BMW...in fairness they were very accommodating when I turned up Monday morning and took the car in to repair my computer. I collected it later that day and on my journey home realised it was still not working.

Service

Courtesy car good, and everything straightfoward.

Service

Completed the work required on time.

Service

Mot and service estimated at 90 minutes but had to wait 3 hours

Service

you did what you promised

Service

I don't like the waiting appointment option and that was all I was offered

Service

Now just the same as any other dealership

Service

Had issues getting a quote for the work

Service

Cost quoted for a new tyre and also said leak detected in gear box but no idea of cost to fix, would have liked to get all done there but not cost effective

Service

The fault was fixed quickly and I was kept to up to date.

Service

Friendly Staff

Service

attention to detail

Service

No issues

Service

The only time when my service experience has become truly energised was when I made a complaint about a safety related mistake made by the dealer. Then the organisation sprang into action.

Service

The service itself was okay but the issues around specific problems was not. Also when I got my car back all the settings has been changed and I was told it was up to me to put them back as I wanted. This was far more of a nuisance than I had envisag

Service

You can speak to someone on the phone without endless waiting and ringing back. Their facilities are excellent with good waiting areas, coffee and wifi. They're easy to get to. Professional, helpful.

Service

Efficiently organised, nice clean professional premises. The person who dealt with me was very friendly and professional

Service

Kept informed throughout. Good support from BMW on air conditioning issue

Service

everything done very efficiently other than your online booking system doesn't talk to your call centre leading to annoying calls.

Service

Everything was as expected/promised.

Service

Problem solved, new rear screen replaced and everything checked

Service

Faulty tyre should be replaced free of charge.

Service

When the product does not deliver what you expect, the attention is excellent

Service

Once I got the car in I had to constantly chase the team to get it back - this was stressful and unnecessary given that I (like most of your customers I'm sure) work long hours and need my car to work! Little effort was made to accommodate me.

Service

It all went smoothly

Service

Friendly staff, good knowledge of the product

Service

On time and reasonable value

Service

Excellent service. Thank you.

Service

could not fault it

Service

Would have been completely satisfied if I hadn't had to wait 15 mins to book my car in. Also promised a call back by end of day to let me know what progress had been made but no call received.

Service

Everything was sorted out quickly and easily.

Service

Great service and efficient and friendly customer experience. Prices can be premium though.

Service

work carried out as discussed

Service

Work promptly varied out staff friendly and efficient

Service

It felt seem less from the time I arrived until the car was ready

Service

Arrange replacement car

Service

Do you mean sevice as in car service or service generally? The sevice department at Sytner High Wycombe is extremely helpful and very open regarding your complaints and problems.

Service

I've requested to you before not to contact me on this email address and you have done again.

Service

Efficient "meet & greet" service. I wasn't kept hanging around. Easy to book car in. They pointed out there was a recall on my car (which incidentally BMW had not notified me). All the work was completed on time.

Service

Good service all round

Service

Luke Staines and Gary Moody are two excellent Sytner people and always sort any problems.

Service

Excellent, informed service,

Service

Nothing more to add

Service

First service (plus software quality upgrade). Oil filter disintegrated on removal requiring the entire housing to be replaced (under warranty). Car kept for two days. Told car would be ready for collection at 17:30. Car finally returned at 19:00

Service

Again very good efficient service

Service

As above - very friendly welcoming team

Service

Every single time I have a need to go to Sytner HW, there is a substantial delay to speak to somebody. Every time. I am asked to

Service

Technician left a cable over out when fitting rear camera causing a water leak when raining. Car return with badly fitted panels which means I will have to return the car again.

Service

In and out on time. Friendly efficient service. Good coffee and waiting facilities

Service

Good job on time!

Service

all the jobs done on time,every bit of the work done explained

Service

Generally very satisfied but I would have liked to have been kept informed as to the extended duration that my car was needed for

Service

I can wait for my car - nice lounge & wifi so I can work

Service

There was nothing else that they could have done

Service

Nice and quick only think was I couldn't get a courtesy car because of vehicle recalls

Service

Great people kind and pleasant makes life easier 5 star

Service

Overall, the service appointments I've had have produced the right outcome of having a car that is fully operational with the minimum of fuss.

Service

Service always good

Service

Welcoming staff and efficient

Service

They make an effort to treat you with respect and to make the whole process of having the car fixed as smooth as possible.

Service

Keeper me informed very polite & professional

Service

No issue with service

Service

Service experience has always been great but less so this time. On collection vehicle still shows that it requires a service on the dash notifications and the windscreen was cracked also. I reported the screen Issue and await a call still.

Service

per was very good

Service

Easy to book service etc.

Service

From the moment you book in to when the car is ready to collect you are kept informed of what is going on how long it's going to take to complete the service.

Service

Vet efficient process with transparency

Service

Pleasurable experience, everything went to plan and called when car was ready. Quick easy drop off, everything that would be done clearly explained and costed. Small wait on pickup due to busy time but not too long.

Service

Had to wait for over half hour to be served initially however after that everything ok

Service

Once attended to, the MOT was done on time and without problem. The only issue I have is that the receptionist picked up the phone as I arrived at reception and kept me waiting for about 5 mins while she chatted!

Service

The car was left at 8.45am by my husband and a courtesy car had been arranged. When he checked in he was told he was too old at 86 for a courtesy car . He was however chauffeured home. The car was not ready at 5pm so was left overnight.

Service

Absolute delight to deal with. Professional and everyone I dealt with provided outstanding customer service. Extremely satisfied with the service provided.

Service

The staff are friendly, helpful and very courteous

Service

all problems were resolved

Service

very easy. able to wait for service to be done.

Service

I've not had such good service from this Sytner dealer compared to other BMW main dealers.

Service

No dramas, very quick and efficient process

Service

Team (Per) was great - v professional and aimed to please

Service

Everything went smoothly and the staff were helpful and professional

Service

Overall a great experience.

Sales

The salesperson who sold me the car was courteous and non pushy allowing me time to reach the right decision.

Sales

Good salesman . Delivery time met expectation

Sales

The sales personnel were very helpful and hospitable throughout the entire process. They were thorough and efficient.

Sales

service and IAN JONES

Sales

Luca Marzuoli is a courteous and professional sales executive and ensured we were happy on the day including the preparation of a warranty claim for some minor issues. Also "Irfan" went through an extremely comprehensive review of the cars features.

Sales

Promptly ordered and delivered on time. Kept up to date with progress. Staff very accessible particularly Ian Jones

Sales

No problems everything went well cars great.

Sales

Chris Bennet did a great job from organising the test drive to securing the right car. The purchase was very simple and stress free.

Sales

Terrific sales man, very attentive and efficient.

Sales

Good communication and an evident desire to look after us . Excellent preparation of the car .

Sales

Francesca seemed to do a lot behind the scenes for me to get us to a point where we could do a deal both parties were happy with. She even went an picked my car up personally so I could test drive it before the purchase was finalised.

Sales

The whole process from start to finish was explained in a easy way and they made sure I was happy with all the information that was given to me.

Sales

I was very happy with the service I received. Unfortunately there was minor damage to the car which needs to be rectified

Sales

From start to finish was treated with courtesy - respect and humour - always necessary no matter how much money is being spent !!!

Sales

Got exactly what I wanted as was kept updated all along

Sales

Highly knowledgable and efficient sales team

Sales

Great offer on my new car, price and monthly repayments was very attractive. Great sales persons Irfan and Alex who made process easy.

Sales

Easy and pleasant experience

Sales

I didn't have to wait very long everything was ready to go just a few forms to sign. All very friendly and efficient

Sales

I was helped through the process with patience as I had many questions. This is v important when making car purchases. The path was smooth and there were a number on sales staff aware of my purchase so no need for lengthy explanations every time

Sales

Nothing wrong but when you buy a mini it's made to be a very special day ie a big bow on the car! And previously I have received a bouquet of flowers with a new purchase from BMW.

Sales

I was looked after over many months very well, as my car was changed for a new one.

Sales

Everything from the show room to the sales staff to leaving the showroom was a 5 star experience

Sales

Great service from the sales agent.

Sales

Matt is a great guy, very knowledgeable on his product. He went out of his way to help me. I would recommend him to any potential BMW buyer.

Sales

Special thanks to Mark Molloy, Nick Williams and Stephen Richards for the excellent experience they provide.

Sales

Problems started upon delivery of car. Would not be in a hurry to purchase another car from Sytner (which I have now done twice)

Sales

Very happy with the service from Ian Jones, couldn't ask for more.

Sales

When we came to pick up the car it was not 100% clean and polished and then to make matters worse it had three dents on the rear. A new car purchase should be a real high light. £40k is not a small amount to be spending and the experience should matc